Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

The product is nice but trying to open the pump to access shampoo or conditioner is extremely frustrating and most definitely reduces repeat purchases. I had to use a wrench. I wrote them and receive... Se mer

Betygsatt 1 av 5 stjärnor

I am very disappointed with my experience with this company. They advertise their products as all-natural, but both my child and I had a serious skin reaction after using them. Our skin broke... Se mer

Betygsatt 1 av 5 stjärnor

Experienced hair thinning and hairline regression. My scalp dried up and frequently cracked/scabbed. I bought into hair loss prevention kits, and they helped some, but the regression only stopped afte... Se mer

Betygsatt 1 av 5 stjärnor

Purchased the brush with a pre-paid debit card because I don’t fully trust buying products/services via internet. Received my product - WIN-WIN right? One week later this company hit me with a $52 ch... Se mer

Företagsinformation

  1. Konstruktion och produktion

Informationen kommer från olika externa källor

Native's aim is to create healthy and natural products that humans use everyday. Our first product is Native Deodorant - a popular, USA handcrafted deodorant that is aluminum, paraben, talc, propylene glycol, and phthalate free. Aluminum is a toxin fou...


Kontaktuppgifter

1,7

Mycket dålig

TrustScore 1.5 av 5

199 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

1,7

Alla omdömen

(199)

38 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great scents, vegan & long lasting.

I purchased native a month back and it's been exceptional ever since. It came after about a week. Great if you're looking for something vegan and animal friendly for a great price. They're very good value for money and still have alot to go off my £10 one.
They're so nice to use over a spray, it feels so natural and smooth.

Highly recommend!

21 juni 2020
Omdöme utan inbjudan
Logotyp för Native

Svar från Native

:) Thank you for your kind words!

Betygsatt 1 av 5 stjärnor

I’ve never had a problem with BO Using…

I’ve never had a problem with BO Using spray deodorants and decided to try this product to cut out chemicals but after using it I’ve now started getting really bad BO everyday when working. Will not be purchasing again

16 juni 2020
Omdöme utan inbjudan
Logotyp för Native

Svar från Native

I'm so sorry Native is not working well for you! I'd love to help and see if I can get your experience turned around.

Are you transitioning over from a traditional antiperspirant to Native? How long have you been using Native? Many customers have reported that it can take up to two weeks for Native to start working well for them. This is because your body often needs to detox from the ingredients that have been built up as a result of the more traditional antiperspirant.

In addition, here are some other tips you can apply to make Native more effective:

Apply Native every morning to dry, clean underarms. If you shower in the evening, apply after you shower as well.
Apply 2-3 swipes under each arm and ensure that the deodorant has applied evenly.
Reapply during the first few weeks, as necessary, while the transition is happening.
Please remember that the longer you use Native, the better it will be at preventing odors and absorbing wetness.

Betygsatt 1 av 5 stjärnor

Have just found this company has been…

Have just found this company has been taking payments of ~ $50 from my credit card 3 times this year when I haven’t places an order since November!!
Check your bank statements! 😡

25 maj 2020
Omdöme utan inbjudan
Logotyp för Native

Svar från Native

Hi Sarah,

It looks like you signed up for a subscription with us which is why you had orders charged and shipped out to you. Subscriptions are OPT-IN only and you must manually check the box in order to start a subscription. We do NOT auto enroll anyone in subscriptions. As you requested we did cancel and refund the most recent renewal and also canceled the subscription and you will no longer receive any other orders.

-Native

Betygsatt 5 av 5 stjärnor

Native and their products are awesome!

I love this company! After 40-years of trial-and-error with deodorants that didn’t work for me - including Rx deodorant that chemically burned by pits pretty badly - I happened upon Native deodorant on Facebook two years ago. I really works! I have since graduated to using their body wash and toothpaste. I have given their products as gifts. They are a super-easy company to work with. I messaged about a discontinued scent, and they gave me a link to order from leftover inventory. This is an amazing company for customer service! Native is awesome!

16 maj 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great customer service

Initially unsure noting overseas delivery and this was further confirmed when the post office withheld my parcel asking for £12 custom and delivery charge. My frustrations were submitted direct to Native who responded immediately and acknowledged the issue and deposited a refund. Whilst I would expect this level of customer service they did So with no qualms which I feel was impressive. When my delivery finally came a day later I was and remain very impressed with the products. Great smell which lasts all day and really minimises sweat levels. I probably wouldn’t order bulk again but will definitely purchase each stick singularly.

14 maj 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I ordered my products first time to…

I ordered my products first time to germany and this is my experience.

The delivery time was not four weeks than expected it was just 11 days..so way faster than expected.
The company, btw, didn't made false promises in terms of that so i don't know if those made complains are valid.

All the products i ordered smell beautiful and the flouride free tooth paste taste good.

My hubby and i, also that we are no vegans, are happy and order soon again!

12 maj 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I agree with the person below

I agree with the person below, stay away from this company. I ordered something over 4 weeks ago still not arrived. Worst customer service in the world, i just keep getting told to wait.

8 maj 2020
Omdöme utan inbjudan
Logotyp för Native

Svar från Native


Hi Adrian,

Thanks for your feedback. As you may know we are going through a global pandemic and due to new safety protocols that require social distancing within our warehouse it has slowed down fulfillment. In addition to that, ALL mail carriers are overwhelmed and understaffed and have noted on their websites that transit times are taking longer than normal and should be expected. We are all doing the best we can to get products out but our number one concern is the safety of our employees and community. We also proactively sent emails out to all of our customers letting them know of the delays and what to expect for shipping times. We also added language to our checkout page and confirmation emails for further visibility on the delays that Covid-19 is causing .

-Native

Betygsatt 3 av 5 stjärnor

It’s okay

Love the smell and the feel of the deodorant but the natural oils in it leave marks on my clothes, had a freak out at school because it looked like sweat marks.

4 maj 2020
Omdöme utan inbjudan
Logotyp för Native

Svar från Native

Hi Annalyse,

Thanks for writing in and sharing your experience. I'm sorry our products may have stained your clothes, and I understand how upsetting that must be. I'm curious if there is the possibility of excess product coming in contact with your clothing. Are you allowing the product to dry before getting dressed? With Native deodorant, a little goes a long way! Our products are fast-absorbing and effective, and you only need to apply 1/4 or 1/2 what you might typically apply with another brand.

Depending on the type of fabric, using any product that creates suds to separate oil can help reduce or remove the appearance of staining. Pre-treating the garment with a pre-treatment laundry detergent or stain stick prior to washing can be really helpful.

Betygsatt 1 av 5 stjärnor

Rip off UK.

If you are from the UK don’t bother ordering this product. They make it look really good saying they ship to us but really there’s a big service charge once it gets to your area! I’m frustrated because it’s not even mentioned. With the service charge on top of what you’ve paid for the item it turns out to be very expensive. My advice don’t even bother with this company.

2 maj 2020
Omdöme utan inbjudan
Logotyp för Native

Svar från Native

Hi Mia,

Per UK law, orders above a $15 de minimus require VAT which is not covered by Native. We are unable to bypass this law. We do offer free shipping, and only orders above the de minimus incur custom charges.

-Native

Betygsatt 1 av 5 stjärnor

Great product, absolutely horrendous shipping service

Great product, absolutely TERRIBLE shipping service. It’s like whoever they hired to bring their packages to the post office/UPS literally goes once a month. I ordered my things on April 11th and still haven’t received them. Heck, my order said it was “shipped” on April 15th, but with the tracking info they gave me, it still says it’s in PRE-SHIPMENT 13 days later! Yes, it’s in the middle of a pandemic, but it doesn’t take 2 weeks to bring a package to the post office. How is that even possible! They might as well STOP selling their product on their website and only use amazon. I ordered from amazon and got my deodorant 4 days after ordering it. Absolutely horrible.

29 april 2020
Omdöme utan inbjudan
Logotyp för Native

Svar från Native

Thanks for your feedback. As you may know we are going through a global pandemic and due to new safety protocols that require social distancing within our warehouse it has slowed down fulfillment. In addition to that, ALL mail carriers are overwhelmed and understaffed and have noted on their websites that transit times are taking longer than normal and should be expected. We are all doing the best we can to get products out but our number one concern is the safety of our employees and community. We also proactively sent emails out to all of our customers letting them know of the delays and what to expect for shipping times. We also added language to our checkout page and confirmation emails for further visibility on the delays that Covid-19 is causing .

-Native

Betygsatt 4 av 5 stjärnor

UK customers

UK customers: customs charge occurs when ordering from them! If it's over Ł15, it will be customs charged.
I had not known that and was about about to send back the package without paying for customs and receiveing the deodorants and asked Native for a refund. Julia was really helpful and kind, answered my e-mail in 1 working day and offered to pay for the customs charge as a one time courtesy. I accepted this generous offer and got the deodorants. Lovely scents, my hubby and I both love them.

28 april 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

UK customers BEWARE of additional VAT & import costs!!!

I am a UK customer who ordered this product after hearing many rave reviews through the wellbeing podcast 'That's So Retrograde'.
I was a little sceptical at first that they were still offering free international shipping, particularly as their website makes no mention of additional VAT and import charges. So I ordered anyway, and to my frustration my parcel is being held pending payment of above mentioned charges that amount to almost the same as what I paid for the goods!
I have no idea whether or not the products work or not. and I'm not going to find out, because I refuse to continue paying the additional charges for future orders, so there really seems no point in even going ahead with the extra payment to release the goods!!
Native need to provide more information on shipping, customs and imports for international customers if they are going to boast about free international delivery! You should make customers aware so that they can make an informed decision before placing an order!

20 april 2020
Omdöme utan inbjudan
Logotyp för Native

Svar från Native

Per UK law, orders above a $15 de minimus require VAT which is not covered by Native. We are unable to bypass this law. We do offer free shipping, and only orders above the de minimus incur custom charges.

-Native

Betygsatt 1 av 5 stjärnor

Do not buy any products from this…

Do not buy any products from this company. Check their rating on the better business Bureau. It’s an F. You can’t get in touch with them unless you are buying something. I have been trying to cancel my subscription with them for 6 months. They never respond! No phone .#. My credit card company is now going after them.

15 april 2020
Omdöme utan inbjudan
Logotyp för Native

Svar från Native

We are available at support@nativecos.com. You so not have to be buy something to get in touch with us. We are ready to help as needed. You can also cancel your subscription directly in your account!

-Native

Betygsatt 4 av 5 stjärnor

Better Than Average

Good overall product. I use Rose + Lavender deodorant and it lasts about 12 hours, smells heavenly and has no harsh chemicals. Sun uses Coconut + Vanilla scent and it works well for him. We both love it until we sweat or the 12 hours is up, in that case we smell worse than if we had used nothing. This is our wintertime deodorant for sure, though!

2 mars 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Had a good experience with them

Had a good experience with them, ordered a kit of different soap and deodorant. When it arrived I didn't really like the smell which was a shame because the whole set was the same scent!
They let me have another one free of charge with a better scent.
Good quality products and good service.

15 februari 2020
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

I received "autorenew" and complained…

I received "autorenew" and complained as I did NOT subscribe to it. Re[ported it to my credit card and bank for dispute...VERY DIFFICULT to contact company despite the "contact" link! It has been resolved I hope..Reporting that I received emails and confirmation i am "unsubscribed". Thank you Julia Colbert.

5 februari 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Customer service SUCKS!

Customer service sucks. They got me with “Order now and receive a free travel sized deodorant with your order.” You guessed it: a) they didn’t send the travel size and b) are now not responding to my emails via customer service.

I ordered on January 15 and when at the end of ordering they offered a 3$ travel sized deodorant, I started to question if I would get my “free travel size” as advertised. So I sent an email right away to inquire. No response except an automated response.

I got my package on Feb 3, no free sample. So I wrote another email, automated response. Then I finally got a reply back, which asked “what “travel size code” I was trying to use?” I don’t know Janet, it was 2 weeks ago. As if I was lying or something.

If customer service had felt with my inquiry within a timely fashion and rectified the problem, I would not be upset. But I feel like they lured me in with a promise and then ignored me instead of just holding up their end of the bargain.

Now I don’t trust them.

5 februari 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible customer service

I love the product, but their customer service sucks. I ordered on January 15th and still don't have my product 15 days later. There is no way to contact them except by email, which I have tried twice and they never responded to me except as an auto-reply.

30 januari 2020
Omdöme utan inbjudan

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