Very easy to get the windscreen replaced, excellent service from the start to finish.Easy access to local location and , quick slot availability. No complaints from me !!
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Det här tycker kunderna
Very efficient and streamlined process, the fittings were done quickly and the office space was great to wait around while the work was being carried out.
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Customer Service was excellent, from the 1st phone call to the replacement process and collection. The team at the booking in stage were the difference, attentive, friendly and solution orientat... Se mer
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The actual windscreen replacement was good but I only got the info I wanted from direct contact by phone with the branch concerned. IT side of things was bad. Tracking doesn't work nor does the paym... Se mer
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Företagsinformation
Om National Windscreens - Swindon
Skrivet av företaget
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktuppgifter
Unit 19, Central Trading Estate, SN3 1PD, Swindon, Wiltshire, Storbritannien
- 01793-205-238
4,7
Utmärkt
454 omdömen
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Svar från National Windscreens - Swindon
We appreciate your positive feedback and we're glad you were satisfied with our efficient service. Thank you!
Great service
Helpful, efficient and great service. From booking in to technician that arrived, excellent service and kept me informed every step of the way.
18 november 2025
Svar från National Windscreens - Swindon
We're happy to hear that you found our service helpful and efficient. It's great to know that you were kept informed throughout the process. Thank you for your positive feedback!
Windscreen.
Excellent Job done clean & tidy inside my vehicle. Only one problem before I had the windscreen fitted. I was sent 22 emails asking for payment to be paid one would have been sufficient as I paid that day the email was sent.
7 november 2025
Svar från National Windscreens - Swindon
We're happy to hear that you were pleased with the cleanliness of your vehicle after the service. We apologize for the excessive number of payment request emails you received. We'll review our email system to prevent this from happening again. Thank you for your feedback.
Svar från National Windscreens - Swindon
Thank you for your positive feedback!
Prompt and friendly service
30 oktober 2025
Svar från National Windscreens - Swindon
We appreciate you sharing your experience! We are so happy you were pleased with our prompt and friendly service.
Great service
Great service, went out of their way to source new windscreen for G wagon asap!
Polite and friendly.
21 oktober 2025
Svar från National Windscreens - Swindon
We're happy to hear that you received great service! We appreciate your positive feedback regarding our team's efforts to quickly source the needed windscreen.
Great team at Swindon
20 oktober 2025
Svar från National Windscreens - Swindon
We're glad you had a positive experience with our Swindon team. Thank you for your kind feedback; we appreciate it.
Excellent
Excellent communication - work done in a timely & professional manner. Very pleased - would recommend.
14 oktober 2025
Svar från National Windscreens - Swindon
We're happy to hear that our communication and efficient, professional work met your expectations. We appreciate your recommendation and thank you for your feedback!
Sometimes we receive messages with different times for the same appointment.
Almost perfect
1 oktober 2025
Svar från National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast efficient service
Got an appointment quickly when we needed it, no fuss, was able to drop off car and pick up within a few hours and everything great.
3 oktober 2025
Svar från National Windscreens - Swindon
We're happy to hear that you got an appointment quickly and that dropping off and picking up your car was easy. Thank you for your positive feedback; we appreciate it!
The screen was great but didn’t work…
The screen was great but didn’t work along with the interior lights after screen fitted ,you sent an engineer out to fix it but didn’t ,I took it to a mechanic friend of mine who found that a fuse had blown which he replaced and now all working ,good job he didn’t charge otherwise it would have cost me
22 september 2025
Svar från National Windscreens - Swindon
We appreciate you bringing this to our attention. We're sorry the screen installation caused issues with your interior lights and that our engineer's visit wasn't helpful. We'll review this to improve our service. We're glad your mechanic friend resolved it quickly.
Svar från National Windscreens - Swindon
We appreciate you sharing your experience! We are so happy to hear that you were very pleased with our service.
Prompt friendly professional service
Lovely people
Prompt professional service throughout
Perfect in every way
No hassle
24 september 2025
Svar från National Windscreens - Swindon
We appreciate you taking the time to share! We're so glad to hear that you found our team lovely and the service professional, hassle-free, and perfect.
Svar från National Windscreens - Swindon
We're glad you found our team friendly and helpful with explanations. Thank you for your great feedback; we appreciate it!
Friendly staff and efficient service
22 augusti 2025
Svar från National Windscreens - Swindon
We appreciate your positive feedback. We are so glad you found our staff friendly and our service efficient.
Excellent service from start to finish
21 augusti 2025
Svar från National Windscreens - Swindon
We appreciate you sharing your feedback with us. We are so glad to hear that you had excellent service from start to finish.
Svar från National Windscreens - Swindon
We appreciate you sharing your feedback. We are so happy to hear our communication and service were efficient!
Good job, rubbish IT
The actual windscreen replacement was good but I only got the info I wanted from direct contact by phone with the branch concerned. IT side of things was bad. Tracking doesn't work nor does the payment system, much simpler just paying the fitter after the job was done
22 augusti 2025
Svar från National Windscreens - Swindon
We appreciate your feedback and are glad the windscreen replacement met your expectations. We're sorry the tracking and payment systems were problematic; we'll investigate these issues to improve our IT services. Thanks for bringing this to our attention.
Prompt service
Prompt service, kept me informed when there was a slight issue with the supply of my new windscreen but resolved it the same day. Could not fault them.
20 augusti 2025
Svar från National Windscreens - Swindon
We appreciate you sharing your experience. We're happy to hear that you were kept informed regarding the slight delay and that it was resolved quickly. Thank you for your feedback!
Replacement screen
very efficient from time of receipt of defect, making an appointment to repair at a date suitable and within a short time period.
15 augusti 2025
Svar från National Windscreens - Swindon
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our service efficient and the appointment scheduling convenient. Thank you again.
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