Very easy to get the windscreen replaced, excellent service from the start to finish.Easy access to local location and , quick slot availability. No complaints from me !!
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Det här tycker kunderna
Very efficient and streamlined process, the fittings were done quickly and the office space was great to wait around while the work was being carried out.
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Customer Service was excellent, from the 1st phone call to the replacement process and collection. The team at the booking in stage were the difference, attentive, friendly and solution orientat... Se mer
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The actual windscreen replacement was good but I only got the info I wanted from direct contact by phone with the branch concerned. IT side of things was bad. Tracking doesn't work nor does the paym... Se mer
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Företagsinformation
Om National Windscreens - Swindon
Skrivet av företaget
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktuppgifter
Unit 19, Central Trading Estate, SN3 1PD, Swindon, Wiltshire, Storbritannien
- 01793-205-238
4,7
Utmärkt
454 omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Terrible
Terrible - issues booking and fitted a windscreen that was not OEM recommended without telling me which then gave me an issue when I wanted to sell the car
10 mars 2026
Svar från National Windscreens - Swindon
We sincerely apologize for the difficulties you encountered during the booking process and for the frustration caused by the non-OEM glass installation. We deeply regret the unexpected complications this created when you attempted to sell your vehicle.
All very efficient
8 oktober 2026
Svar från National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very efficient and streamlined process
Very efficient and streamlined process, the fittings were done quickly and the office space was great to wait around while the work was being carried out.
3 oktober 2026
Svar från National Windscreens - Swindon
We're so pleased to hear that your experience was efficient and streamlined! It's wonderful that your fittings were completed promptly and that you enjoyed relaxing in our comfortable office area while you waited. Thank you for sharing your feedback with us!
Very easy to get the windscreen…
Very easy to get the windscreen replaced, excellent service from the start to finish.Easy access to local location and , quick slot availability. No complaints from me !!
7 juli 2026
Svar från National Windscreens - Swindon
We are so pleased to hear that your windscreen replacement process was smooth and straightforward. It is wonderful to know that you found our local branch convenient, enjoyed quick appointment availability, and received excellent service from start to finish.
Good service
Good service and didn't take too long to get the windscreen replaced after it was cracked by a stone. Clean and comfortable waiting room.
19 september 2026
Svar från National Windscreens - Swindon
We're so pleased to hear you received good service! It's wonderful that your windscreen was replaced quickly after being cracked by a stone, and that our waiting room was clean and comfortable.
Everything was great very quick and…
Everything was great very quick and efficient service.
12 september 2026
Svar från National Windscreens - Swindon
We're so happy to hear that our service was quick and efficient for you. We truly appreciate your kind words!
Quick service and came to the house
8 september 2026
Svar från National Windscreens - Swindon
We appreciate your feedback regarding our quick service and home visit. We are glad we could assist you.
Svar från National Windscreens - Swindon
We're so pleased to hear that you found our service efficient and friendly, and that the tracking was very convenient for you. Thank you for your wonderful feedback!
Simple and easy to access service and…
Simple and easy to access service and the fitting team were excellent
2 september 2026
Svar från National Windscreens - Swindon
We're glad to hear our service was easy to access and our fitting team was excellent. Thank you for your feedback.
Svar från National Windscreens - Swindon
We are so pleased to hear that you experienced such exceptionally quick and professional service. We truly appreciate your positive feedback!
Fast and reliable company
Great service. He called to let me know he was on his way. He let me know of what he would be doing and how long it would take. The crack was able to be repaired and was done within 20 minutes! Would recommend - 5* company
19 augusti 2026
Svar från National Windscreens - Swindon
We're so pleased to hear about your positive experience! It's wonderful that our technician kept you informed and completed the repair quickly and efficiently. Thank you for your recommendation.
Svar från National Windscreens - Swindon
We're so pleased to hear that our staff were friendly and that the job was completed in a timely manner. Thank you for your wonderful feedback!
On time and good work
19 augusti 2026
Svar från National Windscreens - Swindon
We are so pleased to hear that we were on time and did good work for you. We truly appreciate your positive feedback!
Swindon National Windscreens team…
Swindon National Windscreens team excellent and have done a great job fixing my panoramic sunroof - would highly recommend!
17 augusti 2026
Svar från National Windscreens - Swindon
We're so pleased to hear that our team was excellent and did a great job fixing your panoramic sunroof. Thank you for your high recommendation!
Svar från National Windscreens - Swindon
Thank you for your positive feedback!
Svar från National Windscreens - Swindon
We're so pleased to hear that you experienced prompt service and found our team to be friendly. We truly appreciate your kind words and positive feedback.
Svar från National Windscreens - Swindon
Thank you for your positive feedback!
Quick, efficient and friendly
31 juli 2026
Svar från National Windscreens - Swindon
We are so pleased to hear that you experienced such prompt, efficient, and friendly service. We truly appreciate your positive feedback!
Svar från National Windscreens - Swindon
We are so pleased to hear that you found our service to be fast, efficient, clean, and careful. We truly appreciate your positive feedback!
Having now used both National and…
Having now used both National and Autoglass I can testify to the service provided by Autoglass is a much smoother and professional process.
30 juli 2026
Svar från National Windscreens - Swindon
thank you for your feedback is greatly appreciated.
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