Very easy to get the windscreen replaced, excellent service from the start to finish.Easy access to local location and , quick slot availability. No complaints from me !!
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Det här tycker kunderna
Very efficient and streamlined process, the fittings were done quickly and the office space was great to wait around while the work was being carried out.
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Customer Service was excellent, from the 1st phone call to the replacement process and collection. The team at the booking in stage were the difference, attentive, friendly and solution orientat... Se mer
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The actual windscreen replacement was good but I only got the info I wanted from direct contact by phone with the branch concerned. IT side of things was bad. Tracking doesn't work nor does the paym... Se mer
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Företagsinformation
Om National Windscreens - Swindon
Skrivet av företaget
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktuppgifter
Unit 19, Central Trading Estate, SN3 1PD, Swindon, Wiltshire, Storbritannien
- 01793-205-238
4,7
Utmärkt
454 omdömen
Ber kunder att lämna omdömen
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very polite, on time and kept me informed
very polite , punctual and kept me informed thanks
17 februari 2026
Svar från National Windscreens - Swindon
We appreciate you sharing that our team was polite and punctual and kept you informed. We are so happy you were pleased with us!
Svar från National Windscreens - Swindon
We are happy to receive such wonderful feedback! Thank you for taking the time to share your perfect experience with us.
Svar från National Windscreens - Swindon
We appreciate you letting us know about our efficient and pleasant service and your good experience! We are so happy you were pleased with us.
Svar från National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
I received exceptional service at an…
I received exceptional service at an unbeatable price that I couldn't find anywhere else..
12 februari 2026
Omdöme utan inbjudan
Svar från National Windscreens - Swindon
We're happy to hear that you received exceptional service at a great price! Thank you for sharing your positive experience with us; we appreciate it.
Svar från National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Quick and efficient service
Quick and efficient service. Pleasant staff that kept me well informed about my replacement windscreen.
17 januari 2026
Svar från National Windscreens - Swindon
We appreciate your positive feedback! We're happy to hear that you received quick and efficient service and that our staff were pleasant and kept you well informed.
Very easy to book appointment for…
Very easy to book appointment for repair of chip in my windscreen. Prompt arrival, good communication, very satisfied with result.
7 januari 2026
Svar från National Windscreens - Swindon
We appreciate your positive feedback. We're happy to hear that booking your appointment was easy, our arrival was prompt, and you were very satisfied with the repair.
Quick
I had good experience. Only one problem is when I booked they said they will come at my address to fix. However on the day to fix, they said I had to take the vehicle to the centre.
14 januari 2026
Svar från National Windscreens - Swindon
We appreciate your feedback. We're sorry to hear there was a discrepancy regarding the service location. We'll review your booking details to prevent this from happening again.
I really don't understand how this…
I really don't understand how this company operates. you don't pay your excess to the insurer, you pay to national windscreen. Who dont let you know there is a balance until they send a final demand letter you have 7 days before collection. Normally you start off with sending an invoice, then if a period of a month passes then move on to final demand 7 days. seems a bit shady.
22 januari 2026
Omdöme utan inbjudan
Svar från National Windscreens - Swindon
We appreciate your feedback and regret to hear about the payment communication issue. We aim to provide clear information regarding excess payments and will review our notification process to prevent similar situations. Thank you for bringing this to our attention.
Excellent service from the young man…
Excellent service from the young man very pleased with service
2 januari 2026
Svar från National Windscreens - Swindon
We appreciate you sharing! We're so glad you were very pleased with the excellent service you received from our team member.
Little choice of location
I did not appreciate having to make a 30-mile round trip to have my windscreen replaced. You don't seem to have the number of locations that you used to have.
However, once there, I found the service to be very efficient.
31 december 2025
Svar från National Windscreens - Swindon
We regret the inconvenience caused by the travel distance for your windscreen replacement. We appreciate your feedback regarding our location availability. We're glad the service itself was efficient.
Excellent service and completed in…
Excellent service and completed in quick time.
Helpful and polite both at the site and during replacement at my home.
13 december 2025
Svar från National Windscreens - Swindon
We appreciate your positive feedback! We're happy to hear you received excellent service completed quickly. We're also glad you found our team helpful and polite during the replacement at your home.
Svar från National Windscreens - Swindon
We're happy to hear that you had a great experience. We appreciate you taking the time to leave us this positive feedback!
Excellent experiance all round
Excellent experiance all round . Friendly efficient staff and a clean new screen properly fitted . Job done .
5 december 2025
Svar från National Windscreens - Swindon
We appreciate your positive feedback! We're so happy to hear that you had an excellent experience with our friendly, efficient staff and a properly fitted screen.
“I was not satisfied with my windscreen…
“I was not satisfied with my windscreen replacement from National Windscreens. The windscreen is not cracked, but it appears wavy, which is noticeable when washing the car and affects visibility. I contacted National Windscreens and booked an appointment at the nearest repair unit in Swindon to have it checked. After inspecting it, the staff told me that this is how the windscreen is and that if it were replaced again, it would be the same. I didn’t know what else to say, as this explanation was disappointing. The staff were professional, but overall I was unhappy with the outcome and had no option but to leave it as it was.”
11 februari 2025
Svar från National Windscreens - Swindon
We regret you're not satisfied with your windscreen replacement due to the wavy appearance. We appreciate you bringing this to our attention and for visiting our Swindon unit for an inspection. We'll review this feedback internally to improve our service.
Svar från National Windscreens - Swindon
We're happy to hear that you found our work to be high-quality and clean. Thank you for your positive feedback; we appreciate it!
All sorted very quickly and very…
All sorted very quickly and very smoothly staff really happy and polite yhankyou
4 december 2025
Svar från National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Svar från National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Done quickly and efficiently
Done quickly and efficiently. Team were good at the branch. My only small negative is that the windscreen makes more of a squeaking noise than before - not sure if the fit is as good as the original.
23 september 2025
Svar från National Windscreens - Swindon
We appreciate your feedback and are glad the service was fast and efficient. We're sorry to hear about the windscreen noise. We'll look into this to ensure optimal fit.
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