National Storage Omdömen 3 797

Rotorua central, such a horrible experience with them..Since being with them they have raised my storage unit price 4 times, today was a disaster because I now no longer afford the storage unit I was in arrears they pretty much said I had 20minutes to pay or it goes auction, no help or persuasion, just pay or it goes on to auction. They know the value of the contents in the storage which is worth a ton of money hence why they were so quick to try put it on go to auction. please do not use national storage they are a rip off and absolutely rude! Especially rotorua central. I spent all day running around with my newborn and two toddlers to sort the money, end of the day I paid and when approaching them it was all laughs, which I didnt see nothing funny about. especially the fat lady, total cow.

Got a unit in January 2024, now 2 years later moving out. Do not recommend National storage. 3+ times when I've needed to access facility the gate has been broken, I don't go there for fun I go there because I have things I need to access (not something to pay a premium for). There is a strong urine odor in a part of the storage facility where someone clearly lives in one of the units. The toilet is constantly locked.

No way to lock in pricing, had several price rises in these two years, equating to almost 80% more than when I moved in. And they do not pro rata for the sake of move out dates so expect to pay for weeks of storage you don't need.

Support has left much to be desired every time that I've had to engage with it.

Who ever is on the customer service / success team at head office, I implore you to improve your current workflows and SOPs.

Just my experience with this mob but I would in future go with someone else... basically I've had my possession held to ransom by these turkeys because of insurance they are trying to sell me.. obviously a up sell and another excuse to get more $$ from its customers. Like the padlock they attempt to sell u on sign up as u will need this apparently.... I had previously spoken to storage king and they advised it was illegal to make customers pay insurance

Moving home. Wow we recently went to National Storage Kunda Park looking for a few boxes, and got a lot more than we bargained for. Fantastic service from David and Xavier with some great tips and tricks. And the prices was way cheaper than expected....what a lovely experience to start the daunting task of moving home. Thank you
Shirley

I am a customer of National Storage Australia in New Zealand, since they acquired a local storage company in greater Auckland. I use auto-pay to pay my monthly fee via credit card and last month for some reason my payment didn't go through. I was only informed of this by email eight days later, the message stated my card was declined due to insufficient funds. However, I had the available funds on my card, therefore it was some sort of technical glitch. I received a notice instructing me to pay immediately and included a late fee. When I went to pay the late fee was double the amount they quoted! I contacted customer service but they informed me there was no glitch, my credit card bounced, and that I had to pay the large late fee because I was over a certain number of days late. They had tried sms messaging me to a local number when the error had happened, but as I don't live in New Zealand I did not get those messages. Again, it took eight days for one email to be sent! After I made payment I explained the whole situation and asked for the late fee to be refunded as an act of good faith, given I have been a customer in good standing for five years who never had a payment issue, and who was not to blame on this occasion. They refused and gave a stock response: late fee has been in accordance with the terms and conditions within the storage agreement and auto billing terms in which you had acknowledged and agreed to upon sign up, and as such, will not be waived. Clearly this company does not value customer good faith and is all about corporate greed. Avoid, and find a storage company who are honourable and respect long standing customers.

I had to ship all my belongings from the USA to Cairns and National Storage where so very helpful to me. I did start with the largest unit and then moved to a smaller one as needed. They were so helpful and very clear on there terms and the staff at Earlville went far and beyond to help me. The units are very clean and the facility is very secure. I could not be more pleased with where I have chosen to store my life of treasures. I also would highly recommend this facility to anyone wanting to store and feel their items are in a very clean and secure facility. Thank you again to the staff at Earlville, You have been wonderful

The biggest scam company ever. They have put the price of my storage up 3 times over the last year. Keep away from them.

I can’t praise Karen at Zillmere enough for her amazing customer service. She was very friendly, helpful and professional. It’s not often these days to find someone who obviously loves their job!!

Do not recommend this Company at all. Their terms and conditions shaft you on closing the storage agreement and take money from you when it is not due. The agents on the phone say to get the answers you need to fill in an online form. They won't tell you anything or communicate with you in a helpful manner at all. I would recommend using another provider for your storage.

If I could give then no stars I would. Got an email saying my $140 monthly payment was overdue. Email said it they were charging me $11 for an overdue payment...fair enough...went to make payment and system asking for $162. Call them and they said I am being charged an overdue payment plus a debt payment (2lots of $11) . $22 payment for being seven days overdue. Im sure that is illegal and consumer affairs would have a bit to say about it...

After phoning the branch twice (Cheltenham) - I was put thru to call centre. I arrived at the branch (3pm) -a big OPEN sign on the door - but no one there! So unprofessional & time-wasting! I then phoned Brisbane to give feedback - the woman who answered the phone, then started arguing with me about it - unbelievable. There are much better alternatives out there!

Second rate. Their facility in Annandale/Camperdown is old, dirty, average at best.
The way the staff run the place is a bit slack.
They've got plenty of competition from other companies like Kennards and Rent a Space.

The salespeople were very helpful but I decided to read the reviews and talked to customer service for clarity around their pricing before signing up. They said they can't give clarity around price increases and I would have to be referred to another team. I asked to be put through but "that team" can only be contacted via "online form". That said it all. THANK GOODNESS FOR REVIEWS!!!) and sorry to those who had to find out the hard way with their hefty price increases. I signed up with Storage4You in NZ, so National Storage have missed out on my long term (1-2 years) storage. I've posted this to let National Storage know that PEOPLE DO READ REVIEWS!

Extremely expensive prices that increase consistently (without adequate warning) and huge fees.

Horrendous price increasing experience with National Storage. At month 6 after moving all our furniture into a unit in Albany, Auckland we received a note that "with the influx of demand, this impacts the rates to rent our units". Essentially National Storage have worked out that they can rent the unit for higher and so without any communication with new tenants, within the first year they simply apply a 16.9% price increase. Inflation is 2.8%. No discussion. No thank you for your patronage. The poor staff at Albany who have to shield these issues as the decision making ops managers have screened themselves from public contact. Be warned.

DO NOT USE National Storage for ordering packing materials. The customer service staff can't help you. They use Aramex as a courier and they are totally inadequate. They were supposed to deliver the packing materials to me in 3 to 5 business days, it's 7 days later and only half the order has arrived. Everytime I call they want me to call someone else or call back and now wait for a call to speak to a manager. Why can't the customer service staff speak to the manager for me and then come back to me with a resolution?

National Storage increase your rent 6 months after signup, then every 9 months you will automatically get a significant rent increase. That is their business model to remain 'profitable'. Which is why you will see the same unit advertised cheaper. The longer you are there, the more you pay. Security is virtually non-existent. They claim to have security such as cameras, which are not a deterrent, they merely capture the event. They don't have guards and have no customer identification verification process. Anyone can sign up online with a fake name and email account and gain access to the Centre , and once they have access use the pin pad to gain entry and break in to multiple units. National Storage has known this for years and continue to allow online signups without verification even though they are aware that many Centres have been robbed using this method. People pay for secure storage and they provide thieves an easy way to gain pin code access. They are not transparent with customers. Their Centres are targeted by crime gangs and National Storage has multiple robberies at Centres weekly. They accept no responsibility and pass it on to the customer by saying the customer stores at their own risk and should have insurance, ignoring that their own lax systems are the cause of many of these robberies, and they do it based on greed. If you value your things don't store with this company. Then for an added bonus, will hit you with an $11 fee if you payment bounces twice and charge you $4.40 to send you a monthly invoice, among many of their other hidden charges. They will charge you $4.40 to send an invoice.

Extremely poor behaviour from staff. Called the police on me for fixing/servicing motorbike at unit I rent. He couldn’t have a chat to me like a normal person would. He wouldn’t let me leave the premises (by blocking the gate) until police arrived. What he did was illegal and disgusting behaviour. I am an Aboriginal man who was working with a young aboriginal boy with a disability helping service his bikes. It’s obvious the white ginger staff member does not like black fullas at the sheds.
I don’t recommend using the national storage in south Dubbo, Palmer street. 👎🏽👎🏽👎🏽👎🏽

National Storage-has poor customer service skills. They have not responded to us regarding payment in the proper manner. We have had to go into the Wiri Branch to get more information to why payment hasn't been made. They then decided they will try and bill us over $$$ for a promo deal for the unit we had been storing our belongings in. Payments were to be released from our bank account every month, but the company did not take payments according to what was quoted. They did not take any money at all. But had told the staff members that they tried all ways of communicating with us. We have been told our belongings have been sold/auctioned without proper consent or proper notification. We are seeking proper advice and seeking to get our belongings back. They should be taken to court, fined and sued up to Billions of dollars ungrateful people.

They were doing a special of 50% off for 3 months so asked if I could take this up. This was declined unless I moved units in same facility or moved facility. Then I could have it. Rules for rules sake, short sighted and such bad customer service. Won’t use them again if I can help it.