National Storage Omdömen 3 803

Just got another price increase. Way above inflation every time - double digits. I actually moved all my stuff into a new shed in the same facility (half a day's work) to get a cheaper unit (after numerous price increases = gouging) and they've done it again after 6 months! This time from $214/month to $267/ month... that's a 24.77% increase in six months (= 49.54% per annum). This is about the fourth increase in 2.5 years. Of course it's not like switching telephone companies. I'll have to hire a truck to move all my stuff. Would never have stored stuff with them in the first place if the company was transparent about doing this as a matter of course. Seems an unconscionable practice to me. I'm going to report this mob to the ACCC. I encourage others: PLEASE do to do the same.

Starting with the positives, the booking system, storage facilities, access and security are good, however things start to unfold once they have secured your business.
On two separate occasions and within three months of starting a storage contract, NS have issued price increases, each to the value of 15%. It appears to be a pricing strategy deployed by NS to systematically increase prices once they have hooked you in by claiming the price increase is necessary due to increased demand and inflation.
However, recent research shows that storage demand remains high but has been offset by the signifcant quantity of new storage facilities coming to market.
Energy costs and insurances have not risen at the same degree as the % increase demanded in the price notification.
Neither has NS Port Melbourne undergone any refurb or capital works updates recently, so it is hard to accept that their cost base has risen by the same magnetude as the price increase they have demanded.
Be prepared and request a fixed price for the term of storage or look elsewhere.

Having had a unit here for a long time, I received yet another increase. Only to find on National Storage website same unit is $200 cheaper, Attempt to contact onsite and on phone, No One is willing to address issue and say nothing can be done. Highly recommend not using them, No customer service!

Do not trust the company. They intentionally word their agreements vaguely so they can change your access hours, utility and other terms any time.

I moved my belongings to Montrose National Storage after buying boxes, portable wardrobes and packing tape in late December 2023. By January, the price had gone up 5%. In June the price went up again by 20%.

I immediately gave 14 days notice and moved to a Cambridge storage facility - much bigger and $100/month cheaper.

Price gouging in Australia is common (food, rentals, storage, fuel, parking fees, electricity). However, if you can, vote with your feet - businesses and government.

Strange that National Storage don't allow you to leave feedback.
We arrived at National Storage Newtown Wellington in a company furniture truck, we had the email from the company to our client with unit details ect on it.
We were refused entry as our client had missed a part of his email that he had to email them that we were coming even though he had discussed it on the phone.
We ended up driving to Kenards storage (a much better storage unit as we found out with great truck access unlike the National Storage place)
We were unable to contact our client as he is a pilot and was flying, so basically we were turned away by a jobsworth, it's not as if we were emptying a unit we were putting furniture in.

AVOID this company.
My credit card declined payment while i was on holidays. I received an email notifying me of this and i immediately topped the card up and it subsequently went through. HOWEVER, NS cancelled my rental agreement immediately and without notice. I reached out to them to explain and all i got was a very curt one liner telling me to get stuffed. I had to cut my holiday short to remove the items from storage within 7 days as they threatened auction them.
Now they wont refund me the money they took off the card, saying it needs to cover their loss of rental!
They are next level AVOID. I will be taking them to consumer protection.

Removed my credit card for automatic billing from my account and hit me with a 11$ arrears processing fee without notifying or contacting me beforehand

so when I signed up, the storage place was owned by another company. Since NS took over, access hours decreased, my monthly payment has steadily increased as has the soullessness of this company when contacted. You end up paying more than a new customer renting exact same space. My advice , take your business elsewhere!

Gave one months notice to move out and paid the rental for that period. I was able to clear out the unit within the week. I was then contacted to say that they want confirmation in writing that I have moved out. I said I have paid up to 31 May 2024 and I will confirm at that date. I was told that they will deem that I have moved out, cancel my access code and rent the unit to another customer. What a bunch of $%^&*#@ #%^&!

DODGY AS!!! Charged my credit card the monthly fee even though my son had moved out. Apparently it was because their office hadn’t ‘actioned’ it. Still waiting on refund weeks later and getting nowhere. Avoid this place.

Another greedy Australian Corporation. Been with them for a little over a year already been hit with two prices increases. Setup a direct debit with them and it was reversed with no communication. They then charged an $11 late fee and $22 reversal fee. Emails to dispute charges and ask for explanation go unanswered. Appalling customer services....No way pay your bill other than Credit Card or Direct Debit. They would not provide bank account details to make payment. Locked my access to facility until pay all outstanding charges. Surely this isnt legal.

I would strongly recommend to AVOID using this facility. The staff completely obstructed a police investigation and withheld CCTV footage from the Police. The incorrect information and lies told to myself and the Police can only lead me to believe the staff at National Storage Pinelands were complicit with the thieves and received a kick back from the theft of my belongings. Several requests to speak to higher management in Darwin and also from National Storage Head Office were completely ignored. Do not trust these people and this company with your belongings.

I haven't had access to my belongings for 3 weekends now because the goods lift is out of order. I rang this morning to complain and 30 minutes later I received an email advising of an increase in my rent of $28 per month. Needless to say, I'm taking my business elsewhere.

Never ever use National Storage ,started okay storage cost went through the roof and threatening letters .Never use them .

Utterly awful company.
Constantly increase prices once they've locked you in. Customer service is terrible. Onsite management isn't helpful and advertise opening hours are not always upheld.

The prices advertised are upto 30% less than existing customers pay. They price gouge because they know it's difficult to move a unit.
Made a complaint 2 months ago to try to understand why I am being charged so much more than advertised prices and its gone into a black hole of pass the buck and we don't give a $$$$.
Stay away.

Absolute disgrace. Upped storage fees 3 times in little over a year. Double charged my unit right before Xmas. Took them FIVE weeks to contact me to advise they could not issue a refund. Please avoid for your own sanity. Worst customer service/financial service ever. Dodgy is the only word.

I had to do a rapid storage situation when my unit rent went up $120. I had been a Tennant for 3 years.
I noticed the money wasn't coming out after 3 months....I stored in Ipswich and had to go to Gladstone to get accommodation and work.
Several times I tried to ring national storage and Once I went round and round being taken back to the options . Secondly I got through and was told I had to change my details ...tel and card details on line. After several attempts I couldn't log in . I tried to contact them again but again did not get through...using the 1300 or 1800no.
I had no emails showing .
I then rang a friend in Ipswich who did a local search and got a local no.
I rang this no and then was told that I would receive an email.
It didn't come.
I rang again and was told to check my spam.
My unit contents were sold.
The arrears manager told me he couldn't tell me who they had been sold toor would not give my details to the seller under the privacy Act.
In my unit was the last of my and my daughter's precious things...photos,books,China and particularly boxes of items my grandson had kept that his father gave him.His father died when he was 7, drowned, no body found.
They had all their stuff in storage in another company and when Covid hit they couldn't afford the Exorbitant cost to move it or the storage fees soI got it out and we sold all except 6 boxes.
The housing crisis, the fact that homes have become real-estate business and people's investment portfolios has had a wide spread effect on the bottom of society.
Storage companies have boomed and profited.Like cash converters you are in a vulnerable situation with no time to " look around".
I am still in negotiation to try and get them to ask the buyer to contact so I can buy back what is very precious and prevent damage to my grandson.
This happened over a 6 month period.

They get the job done, the staff are very nice and always professional.

However I have concerns with their business model as there seems to be an automatic increase experienced by myself and other users by above 20% in the first year.

It would be interesting to see if this is standard.

I'm also wondering what I should expect in the next 12 months.

My dad was SCAMMED by this company and was overcharged and NEVER refunded, will literally NEVER use this service or recommend it to anyone.

#justice for my dad
>:(