National Storage Omdömen 3 803

Horrendous price increasing experience with National Storage. At month 6 after moving all our furniture into a unit in Albany, Auckland we received a note that "with the influx of demand, this impacts the rates to rent our units". Essentially National Storage have worked out that they can rent the unit for higher and so without any communication with new tenants, within the first year they simply apply a 16.9% price increase. Inflation is 2.8%. No discussion. No thank you for your patronage. The poor staff at Albany who have to shield these issues as the decision making ops managers have screened themselves from public contact. Be warned.

DO NOT USE National Storage for ordering packing materials. The customer service staff can't help you. They use Aramex as a courier and they are totally inadequate. They were supposed to deliver the packing materials to me in 3 to 5 business days, it's 7 days later and only half the order has arrived. Everytime I call they want me to call someone else or call back and now wait for a call to speak to a manager. Why can't the customer service staff speak to the manager for me and then come back to me with a resolution?

National Storage increase your rent 6 months after signup, then every 9 months you will automatically get a significant rent increase. That is their business model to remain 'profitable'. Which is why you will see the same unit advertised cheaper. The longer you are there, the more you pay. Security is virtually non-existent. They claim to have security such as cameras, which are not a deterrent, they merely capture the event. They don't have guards and have no customer identification verification process. Anyone can sign up online with a fake name and email account and gain access to the Centre , and once they have access use the pin pad to gain entry and break in to multiple units. National Storage has known this for years and continue to allow online signups without verification even though they are aware that many Centres have been robbed using this method. People pay for secure storage and they provide thieves an easy way to gain pin code access. They are not transparent with customers. Their Centres are targeted by crime gangs and National Storage has multiple robberies at Centres weekly. They accept no responsibility and pass it on to the customer by saying the customer stores at their own risk and should have insurance, ignoring that their own lax systems are the cause of many of these robberies, and they do it based on greed. If you value your things don't store with this company. Then for an added bonus, will hit you with an $11 fee if you payment bounces twice and charge you $4.40 to send you a monthly invoice, among many of their other hidden charges. They will charge you $4.40 to send an invoice.

Extremely poor behaviour from staff. Called the police on me for fixing/servicing motorbike at unit I rent. He couldn’t have a chat to me like a normal person would. He wouldn’t let me leave the premises (by blocking the gate) until police arrived. What he did was illegal and disgusting behaviour. I am an Aboriginal man who was working with a young aboriginal boy with a disability helping service his bikes. It’s obvious the white ginger staff member does not like black fullas at the sheds.
I don’t recommend using the national storage in south Dubbo, Palmer street. 👎🏽👎🏽👎🏽👎🏽

National Storage-has poor customer service skills. They have not responded to us regarding payment in the proper manner. We have had to go into the Wiri Branch to get more information to why payment hasn't been made. They then decided they will try and bill us over $$$ for a promo deal for the unit we had been storing our belongings in. Payments were to be released from our bank account every month, but the company did not take payments according to what was quoted. They did not take any money at all. But had told the staff members that they tried all ways of communicating with us. We have been told our belongings have been sold/auctioned without proper consent or proper notification. We are seeking proper advice and seeking to get our belongings back. They should be taken to court, fined and sued up to Billions of dollars ungrateful people.

They were doing a special of 50% off for 3 months so asked if I could take this up. This was declined unless I moved units in same facility or moved facility. Then I could have it. Rules for rules sake, short sighted and such bad customer service. Won’t use them again if I can help it.

Robby Morris the Property Manager at NSA Storage in Arlington TX. He sets the standards for outstanding customer service and knowledgeable on all questions that I asked. He also responded via emails in a timely manner. Two thumbs 👍

Be careful. They will charge you even after you have cancelled.

I cancelled it a month before my next billing period over the phone with a lady and then also got confirmation over email that I had successfully cancelled my storage unit.

I woke up this morning to find I have been charged $90!

Constant false and misleading advertising. DO NOT TRUST this company. I receive a notice to increase the rate of my storage from $480 to $528 per month. They are advertising the same unit online for $423 per month. Their claim for the rate increase is "We have carefully considered these pricing adjustments against current industry demand, to enable us to continue to deliver on our commitment to quality, convenience, and service." This is false and misleading as the industry rate is what they sell their units online ($423).

This company took over a storage unit in Mandurah and they have increased prices by 75% in a little over a year. its a rip-off and they are starting to see their entire facilty loose customers by the bunch. No regards for long term customers who have been with them for years.

BEWARE-THEY DONT REFUND ANY PATIAL MONTHS RENT-YET REQUIRE A 2 WEES NOTICE TO VACATE. WORST STORAGE FACILITY AROUND

Very unfriendly service at ormeu and no willingness to help at all.
Not the company to go for.

Unit leaked in Townsville, furniture water damaged and bed ruined. No she didn’t have insurance but not sure why you should have to insure the building, clearly not adequate maintained. Be wary.

I recently received absolutely top notch service from Gaurika and National Storage. When my plans changed mid-way through the transaction, Gaurika readjusted seamlessly, explaining what the changes meant clearly, so that I knew 100% what was going on. 5 stars to Gaurika and 5 stars to National Storage.

Renewed insurance switched insurance because of the Storms in Florida. Was never informed that the certificate expired and now they said too bad and increased the insurance and said too bad out of luck Never got a letter to remind me. Now I will have to get my attorney sue them. Piece of shit company

A couple of days overdue on the rent, just waiting for my company to top up the credit card, so without notice they lock me out.
Couldn’t get the gear I needed, so had to send workers home.
We’ve been on time with rent payments for years.
When the roller gate brakes down and we can’t get in they don’t offer any compensation.

I love how this section reads.."what went wrong THIS time"!!

I'm just adding to the long list of issues this outfit has. Add their online payment process is an absolute JOKE !

I stored my valuables with National Storage in Canberra for over 5 years, at a extensive cost. I find out on Monday that they auctioned off my life's memories and valuables as I was two weeks late with payment. They did not call me, nor email me. And I only found out when I rang them as there was no bill received.

They have my passport and military medals. I have asked for these to be returned. They have not replied.

The facility itself, at Coconut Grove, is fine. A little tired but fit for purpose. However these crooks, also at head office, can charge whatever they like once you are in there. They have just increased my rent for the second time since April 2024, from $308 to $497, an increase of 62%. What could justify an increase of that much? So either I suck it and pay or move, pain in the....

This company is outrageous of not only non existent service but they breach numerous Acts and practices of business conducts.
This includes having every number for every National Storage going to a call centre, whose phone personnel all state they can not or do not know any numbers for the right departments. They merely flog off and take ones numbers to say they will be in contact, but within 3 months not one person has contacted from the assured department to attend to a very serious issue of where I had a unit with substantial valued items, for over 9 years spending over $30 000 and due to failings , deliberate stonewalling, inactions my goods likely to be allowed to be compromised/harmed. Their Legal do not contact. Call centre phone personnel, hang up phones, when one asks to be put to this right department. Would never store with this appalling company that has no regard to its customers who have spent so much money with them, do not act in good faith.