Excellent service from Jon and the team at National Car Finder. From the first conversation, Jon took the time to understand exactly what I was looking for and kept me updated throughout the entir... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
National Car Finder were fabulous trying to find me the exact car I was looking for with the budget I had it came with a 6 month warranty and a full service was carried out and an MOT before delivery... Se mer
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We used National Car Finder for the second time this year after previously using them a few years ago. Both times we have been happy overall with the car we received. However this time we experienced... Se mer
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Avoid at all cost I wouldn’t have given any stars if that was a choice. Jon Lee and national car finder are not fit for purpose.. arrogant rude and not contactable most of the time .. We all can hav... Se mer
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Företagsinformation
Skrivet av företaget
National Car Finder National Car Finder is a UK vehicle sourcing specialist helping customers find the right car without the stress of searching themselves. We work closely with our clients to understand exactly what they are looking for — from make, model and specification through to budget — and then source suitable vehicles through our established industry network. Our aim is simple: to make buying a car straightforward, transparent and good value. We pride ourselves on clear communication, professional service and supporting our customers from initial enquiry through to delivery and aftersales. Customer satisfaction and long-term relationships are at the heart of what we do.
Kontaktuppgifter
Pilgrim House, LE1 6AF, Leicester, Storbritannien
- sales@nationalcarfinder.co.uk
- nationalcarfinder.co.uk
3,7
Medel
23 omdömen
Ingen inbjudningshistorik registrerad
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Excellent service from Jon and the team…
Excellent service from Jon and the team at National Car Finder. From the first conversation, Jon took the time to understand exactly what I was looking for and kept me updated throughout the entire process.
He sourced a fantastic vehicle that matched my requirements and budget, and the whole experience was smooth, professional and stress-free. What stood out most was the level of communication and honesty throughout the journey.
I wouldn’t hesitate to recommend Jon and National Car Finder to anyone looking for a reliable, hassle-free way to find their next car. Thanks again for all your help!
27 maj 2026
Omdöme utan inbjudan
Svar från Nationalcarfinder
Hi, JS
Thank you so much for taking the time to leave such a wonderful review.
We’re delighted to hear that you were happy with the service provided by the team at National Car Finder. We pride ourselves on taking the time to understand exactly what our customers are looking for and making the car-buying process as smooth and stress-free as possible.
It’s great to know that the vehicle we sourced met both your requirements and budget, and that our communication and transparency throughout the process stood out to you.
Thank you again for your kind words and for placing your trust in us. We wish you many happy miles in your new car and look forward to helping you again in the future.
Best regards,
The National Car Finder Team
Svar från Nationalcarfinder
Thank you so much for your review, Joesef.
We’re delighted to hear you were happy with both the car and the service you received from National Car Finder. Making the whole process smooth, straightforward and enjoyable for our customers is exactly what we aim for.
We really appreciate you taking the time to leave us your feedback and hope you enjoy every mile in your new car.
Great service and Car
National Car Finder were fabulous trying to find me the exact car I was looking for with the budget I had it came with a 6 month warranty and a full service was carried out and an MOT before delivery to my work address. Would highly recommend as took the pressure of me going round and round garages and trawling the internet. Thanks All
21 maj 2026
Omdöme utan inbjudan
Svar från Nationalcarfinder
Thank you so much for your fantastic review!
We’re so pleased we could help find the exact car you were looking for whilst working within your budget. It’s great to hear the service, MOT, warranty and delivery all made the process easier and more convenient for you.
At National Car Finder, we pride ourselves on taking away the stress of searching garages and trawling the internet, so your comments really mean a lot to the team.
Enjoy your new car!
My third car with NCF
My third car with NCF. All promptly sourced, deliver on time and as described. Thanks again for the speedy service.
14 maj 2026
Omdöme utan inbjudan
Svar från Nationalcarfinder
Thank you so much for your continued support, Tom. It means a lot to have helped you with your third car through National Car Finder. We’re delighted to hear everything was promptly sourced, delivered on time and exactly as described.
We really appreciate you coming back to us again and look forward to helping you with car number four in the future!
National Carfinder found me my ‘Wow’ Car!
I was looking for a car that ticked lots of boxes and couldn’t have been more delighted with the professional care and attention I was given . Nothing was too much trouble and they were determined to find me the ‘wow’ they did. I am delighted and would thoroughly recommend National Carfinder. Thank you.
13 maj 2026
Omdöme utan inbjudan
Svar från Nationalcarfinder
Thank you so much for your wonderful review, Angela.
We’re absolutely delighted that we were able to find your “wow” car! It was a pleasure helping you source a vehicle that ticked all the right boxes, and we really appreciate your kind words about the care and attention you received throughout the process.
Thank you again for your recommendation and for trusting National Car Finder — we hope you enjoy every mile in your new car!
Stellar Service, Great Car
Amazing customer service and stellar experience.
Jon and his team found exactly what I was looking for, there was a few minor marks but nothing out of the ordinary for an 11 year old car, all works beautifully and I really love the car,
I have only given 4 stars as I have only had the car for 1 day and have no idea what the longevity or long term of the car will be like. But I have trust that they have chosen me a great car.
they drove nearly 4 hours to deliver the vehicles to me so distance is no issue and really gave it a great test on that drive.
I got an Audi A6 Avant and its awesome. I would recommend this company to anyone after an accident as they found me a car that I wanted and very promptly too.
23 mars 2026
Omdöme utan inbjudan
Svar från Nationalcarfinder
Hi Declan,
Thank you for taking the time to leave such a thoughtful review — it’s really appreciated.
We’re delighted to hear that you’re enjoying your Audi A6 Avant and that the whole experience met your expectations, especially following your recent accident. We’re also pleased we could step in quickly after the referral from Lemonade and help get you back on the road with a car you really wanted.
As discussed, with a vehicle of this age, a few minor marks are to be expected, but we always aim to source cars that are mechanically strong and a great fit for our customers.
We completely understand the 4-star rating at this early stage, and we’re confident the car will continue to serve you well over time. If you need anything at all as you get to know the vehicle, please don’t hesitate to reach out — we’re always here to help.
Thanks again for your trust and recommendation — it means a lot.
Best regards,
National Car Finder
Communication was very easy with them
Communication was very easy with them, taking the time to explain anything and everything to me.
Absolutely love my car! Thank you!
13 mars 2026
Omdöme utan inbjudan
Svar från Nationalcarfinder
Hi Taya,
Thank you so much for your lovely review — we really appreciate it.
We’re so pleased you found everything easy and clear, and even better that you absolutely love your car!
It also means a lot to have helped your family again — a fourth car with us is hugely appreciated, and we’re grateful for your continued trust.
If you ever need anything, we’re always here to help.
Best regards,
National Car Finder
Daughters first car
We ordered our daughters first car from National Car Finder, which was a surprise for her 17th Birthday. Jon and team did a great job of sourcing us the car we wanted (matching the colour and spec), after providing us several options. We received the car in excellent condition, with a full 12 month MOT included. We have had the car now for several months (National Car Finder even went out their way to deliver on her Birthday!) and are really delighted with it, exactly what we wanted.
Will defiantly recommend, and will use again in future!
15 december 2025
Omdöme utan inbjudan
Svar från Nationalcarfinder
Hi Lisa,
Thank you so much for taking the time to leave such a lovely review. We’re really pleased we could help source the perfect first car for your daughter and make it a special surprise for her 17th birthday.
It’s great to hear that you were happy with the options provided and that the car matched the colour and specification you were looking for. Delivering it on her birthday made it even more special for us too!
We’re delighted to know you’re still enjoying the car months later and truly appreciate your recommendation. We look forward to helping you again in the future.
Kind regards,
National Car Finder
Convenient and great value.
I am on my second car bought from National car finder.
Communication right from the initial contact to the delivery of the car was spot on. Offered me plenty of options and allowed me freedom to make my choice.
Service from both Jon and Liam was friendly and helpful.
Would highly recommend and will definitely buy from them again.
9 januari 2026
Omdöme utan inbjudan
Svar från Nationalcarfinder
Hi, YK
Thank you for taking the time to leave such a great review. We’re delighted to hear that you’ve now purchased your second car through National Car Finder and that you were happy with the service again.
It’s great to know that the communication, choice of vehicles and overall process met your expectations. We always aim to give customers the time and freedom to choose the right car without any pressure.
Your continued support and recommendation really means a lot to us, and we look forward to helping you again in the future.
Kind regards,
National Car Finder
What I wish I'd known...
Unfortunately, I would not recommend that you buy a car from National Car Finder. If you’re lucky, and the car you buy has no problems, you’ll be fine. But if you’re unlucky and the car you buy has massive issues (probably the reason it ended up at auction in the first place), you’ll be in for a very expensive and frustrating ride - you’ll notice it’s a theme in previous reviews…
We bought a Peugeot 5008 in September 2025, and within two weeks it became clear that it had an existing fault, which made the car undriveable. I want to share what we learned through our experience, so you can make an informed decision on whether to buy a car elsewhere.
- You will be required to pay upfront, in cash, via bank transfer, for a car you have never seen. There are no financial protections for this form of payment, so you can’t make a claim to your bank to recover the funds if you run in to problems
- In theory, you can return or reject the car for a full refund. I imagine (just my opinion…), given that the company asks for payment for the car as soon as the sale completes, they will not have the cash lying around to refund you until they can sell the car again.
- You are told the car comes with a ‘6 month warranty’ - this is provided by a third party. The warranty is basic and only covers a limited number of areas, if your problem doesn’t appear on their list, they won’t pay for it. If they do agree to pay for it, they will haggle over every line item on the estimate, and even then they will require a 10% contribution on the parts they are willing to pay for. On a £1500 invoice, they only agreed to cover £1000. Jon refused to pay a penny.
- National Car Finder is not a registered company, Jon Lee is a sole trader, trading as ‘National Car Finder’, this means that:
- The ‘complaints procedure’ detailed on the website is effectively meaningless, Jon Lee is the only person in the business, you are simply writing to Jon to complain about Jon.
- The ‘company’ is not a member of a regulatory body like the Motor Ombudsman, so you cannot seek support in your complaint through them
- There are no private or government bodies you can complain to if you have an issue with your car which Jon won’t pay for
- Your only recourse to claim back the money you have spent on repairs, is through the small claims court, which costs money and is time consuming.
As other reviewers have suggested, save yourself the hassle, buy the car yourself from BCA if you really want that specific car, otherwise find a reputable dealer.
25 september 2025
Omdöme utan inbjudan
Svar från Nationalcarfinder
Thank you for taking the time to leave a review. We are disappointed to read your comments, as they do not accurately reflect either the history of our dealings or how this matter was handled.
Prior to this purchase, you had successfully sourced multiple vehicles through us without issue, which we believe demonstrates the level of service we aim to provide.
For clarity, the first issue reported shortly after delivery related to an electrical warning, which was attended by the AA and resolved at the roadside with the vehicle deemed driveable. The issue was not identified at that stage as an AdBlue-related fault. We advised that the vehicle be checked locally and reminded you that it was supplied with a 6-month independent warranty for unforeseen issues.
When the fault later reoccurred and was diagnosed differently, we continued to assist by liaising with both the warranty provider and the repairing garage. Any decisions regarding covered items, parts contributions, or exclusions were made by the warranty company in accordance with their policy terms, not by ourselves.
National Car Finder has always traded transparently, and our business structure, buying process, payment methods, and warranty arrangements are clearly explained prior to purchase. All vehicles are sourced through established channels, mechanically checked prior to delivery, and supplied with a minimum 6-month warranty.
We fully appreciate how frustrating unexpected vehicle issues can be and made genuine efforts to assist throughout. However, we do not accept that support was refused or that the vehicle was knowingly supplied with a fault.
We remain willing to discuss any unresolved matters directly via the appropriate formal channels.
Auction website basically
The customer service I received was actually quite good. They Always answered the phone, and they were readily available with the type of cars that I was looking for. However…due to my circumstances (I needed a car for work pretty quickly) their service was substandard.
Basically they bid on car auction websites. The photo of the car looks good against their generic backdrop. But from an auction…who knows what you’re going to end up with? After 4 days of potential cars that I was desperate for, one was “withdrawn from sale” two were “pipped by the post” on bids, 2 were “oh sorry, we didn’t want to pay that much”. It was only then I realised that it’s just an auction. Cars in an auction are in auction for a reason. It depends what you want from a car and how much you trust the dealer without your car ever being looked at or test driven. I’m glad I found an independent finance company and an independent car dealership to complete the sale of the car that I’m getting next week. Gosh…need I say more?? What a circus of a company. I have rated one star for the work they did in sending me generic photos of cars at auction and for the communication PRE-SALE/AGREEMENT
12 augusti 2025
Omdöme utan inbjudan
Svar från Nationalcarfinder
Thank you for taking the time to leave your feedback.
We are glad to hear that you found our team responsive and that we were able to assist with your financing.
For clarity, National Car Finder operates as a vehicle sourcing service. All vehicles are sourced through auctions, leasing companies, and manufacturers, and this is made clear to customers prior to engagement. We provide photos and information for consideration, but as with any auction-sourced vehicle, availability and final sale price can vary, and some cars may not be secured if budgets or bidding limits are exceeded.
We always aim to assist customers to the best of our ability, particularly those with urgent requirements. While we were not able to secure a vehicle in this instance, we wish you well with your purchase and are pleased you were able to find a solution that met your needs.
We used National Car Finder for the…
We used National Car Finder for the second time this year after previously using them a few years ago. Both times we have been happy overall with the car we received. However this time we experienced some minor issues with a missing V5 and some tyre issues. We ended up spending over a month chasing Jon in order to get the tyre issue resolved. Jon did sort this out eventually but as a customer we felt forgotten about at times during this process and didn't appreciate having to chase the issue up multiple times. Some improvement to the aftersales service is needed but as I said we are happy with the car.
20 maj 2025
Omdöme utan inbjudan
Svar från Nationalcarfinder
Thank you for leaving your feedback and for choosing National Car Finder again.
We’re glad to hear that overall you were happy with the car. Regarding the issues you mention:
The tyres were delivered with a valid MOT, but as a gesture of goodwill we covered the cost of new tyres to give peace of mind.
The V5 was unfortunately mixed up by our delivery driver, and we appreciate your patience while this was resolved.
We acknowledge that at times follow-up could have been smoother, and we will continue to work on improving our aftersales communication. We appreciate your continued support and hope you enjoy your vehicle.
Avoid at all cost
Avoid at all cost
I wouldn’t have given any stars if that was a choice. Jon Lee and national car finder are not fit for purpose.. arrogant rude and not contactable most of the time .. We all can have unexpected things happen and go wrong but it’s how we deal with them that counts. Jon Lee would not accept responsibility for the car he sold us and started the blame game saying the issue was created by us !!! A statement which ever mechanic on the planet laughed at … 12 weeks to sort and left with our old car to drive around in which he failed to tax which then voided the insurance . We’re out of pocket at this moment in time. A refund was requested after 2 weeks and numerous times throughout this very painful experience and all were ignored… Di yourselves a favour and do not touch this company..
5 maj 2025
Omdöme utan inbjudan
Svar från Nationalcarfinder
Hi Roger
This review was posted during a period when this platform was not actively monitored by our management team, which is why a response was not provided at the time.
For clarity, you were not the purchaser of the vehicle referenced. The transaction in question was with another individual, who has already left a detailed review regarding the matter.
That matter was ultimately concluded with a refund of the purchase price, less the agreed part-exchange value.
We categorically reject any suggestion of dishonesty, refusal to engage, or disregard for safety. The customer was provided with use of a vehicle during the investigation period and the situation was resolved commercially.
While we understand that disputes can be frustrating, this review does not reflect a direct contractual experience with our business.
Kind regards,
National Car Finder
Disgusting Company!! AVOID AVOID AVOID
AVOID , SERIOUSLY AVOID!! Dodgy cars!! Quick to take your money but dont want to deal with you when the car they sell you has a problem from the off! Won't allow you a refund, they ignor calls and txts, even when you tell them the car has broken down and your left stranded in a dangerous spot! They do not care, they have your money. They communicate slowly to let it go past the time so they say its not they're problem anymore. Now legal proceedings are taking place against this disgusting company for everything ive gone through!!!
21 juli 2025
Omdöme utan inbjudan
Svar från Nationalcarfinder
We are sorry to read this review. For clarity, the reviewer has not purchased a vehicle from National Car Finder. As such, the statements made are not based on a genuine experience and do not reflect our service or customer interactions.
We take customer feedback seriously and encourage anyone with a verified purchase to contact us directly with any concerns.
National car finder
LONG POST WARNING !!
BUT DO READ
AVOID AVOID AT ALL COST
Jon Lee
National Car Finder
Everyone share the knowledge !!
The worst and most stressful 12 weeks dealing with the worst customer service I have ever experienced Jon Lee and National car finder are a disgrace to the motor sales industry. The arrogance and lack of communication is second to none. I bought a car on Tuesday 28th April and collected the car on the Friday from his office in Nottingham. I wasn’t impressed from the time I got their as the car hadn’t been properly valeted!!!
On the Saturday morning I was going to Brighton for a meeting.On the way it was a little chilly so I put heating on to find it didn’t work !! I informed Jon immediately of the problem. I stopped off and checked the coolant to which there was none .. I googled Ford to see which coolant was required… When I got home I called Jon who informed me that the warranty would kick in in a few days and we could put it through that.. I did take it to a Ford specialist who ran tests and found that oil was getting into the coolant system and to get the car back to the dealer asap as this could be major ! I informed Jon of his findings and wanted his mechanic at Nottingham MOT centre to check car.. Numerous amounts of calls (which Jon never answered) over the next SIX WEEKS.. I had requested a refund well within 31days but these requests were just ignored … I did collect the car after 6 weeks as advised by a legal representative I had to give him a chance to put right !! The journey home is about 40 miles and by the time I was home the problem was back and the coolant tank was bubbling 😳He sent someone to collect car the next morning .. I constantly kept asking for a full refund and had started the legal proceedings. The arrogance of Jon Lee the MD was beyond belief.. wouldn’t answer calls and only sent WhatsApp messages saying once his mechanic had looked at the car he would decide the next steps….. The problem then became mine as he kept saying the issue was caused by me putting in the wrong coolant 😂😂😂 a fact that every mechanic in the land knows is ridiculous.. Another 3 weeks later the car was said to be ready and fully repaired and I collected the car .. 10 miles later the car lost all power on the A50 leaving me stranded on the grass verge of a motorway in a very dangerous position.. I called the mechanic immediately only to be told “ I give up I don’t know what’s wrong with it then” and told to call Jon Lee who wouldn’t answer his phone.. I messaged him telling him the situation I was in, only to receive a message back saying he was busy and would call later .. I was on a motorway with things passing me at 70mph with NO hard shoulder !!!!
I got the car back … During the whole process I was given my old car that I had part exchanged with him to drive about and he let me drive around for 9 weeks with NO TAX on the car voiding the insurance .. I’m greatly out of pocket at the moment but did eventually get the cost of car back … I have all the messages and conversations on record and I’m will ing to share … DO NOT EVER CONSIDER buying anything from National Car finder and JON LEE
15 juli 2025
Omdöme utan inbjudan
Svar från Nationalcarfinder
Hi Sean,
This review was posted during a period when this platform was not actively monitored by our management team, which is why a response was not provided at the time.
We are extremely disappointed to read this account, particularly as it omits key facts regarding how the matter was ultimately resolved.
Shortly after purchase, you reported an issue relating to the heating system and coolant level. We advised that only the correct specification coolant should be used and, when further concerns were raised, we arranged for the vehicle to be returned to us for inspection.
During this period, you were not left without transport, as we provided your previous vehicle for continued use while investigations and repairs were undertaken.
The vehicle underwent multiple inspections and a full system flush. It became evident during diagnosis that incorrect coolant had been introduced into the system, which significantly complicated the repair process.
Following continued concerns after collection, we made the commercial decision to recover the vehicle and issue a refund of the purchase price, less the agreed part-exchange value, thereby concluding the matter.
We categorically reject any suggestion of dishonesty, disregard for safety, or refusal to engage. Communication records demonstrate ongoing contact throughout, and the transaction was ultimately resolved by reimbursement.
While the process was clearly frustrating for all involved, the matter did result in a refund.
Kind regards,
National Car Finder
Awful experience
I've bided my time before I wrote this review and I wish I had read the other reviews on here before using them but I would never recommend or use them again. All friendly when they want your money but my cars clutch and gearbox went within the warranty period. After several calls, emails, letters I had to get the finance company to get involved as Liam and Jon both ignored me. The only time I did speak to Jon was when he called me to complain about my complaint. All in all it took 7 weeks to get the car booked into a garage and then the garage had to wait 2 weeks for them to approve the works despite chasing them and threats to charge storage costs at the garage. All in all 9 weeks without a car and they couldn't have cared less. Awful company and whilst the initial repairs have been done, I'm experiencing more issues with the car. I never receiced an apology from them and I doubt I ever will. A complaint to the Ombudsman will follow but I'd urge anyone to read this reviews before using these two. Do yourself a favour and pay a bit more for a reputable company.
13 januari 2025
Omdöme utan inbjudan
Svar från Nationalcarfinder
Thank you for taking the time to leave your review. We are sorry to hear that this experience was frustrating and would like to provide some clarification for accuracy.
When the issue was first reported, it was initially believed to be manufacturer-related due to the vehicle’s age and mileage. Once it was confirmed this would not be covered by the manufacturer, we worked to locate a suitable garage local to you, which proved challenging due to the nature of the repair.
Despite this, the vehicle was ultimately repaired at a cost exceeding £2,000, which was settled. During this time, your finance provider contacted us, reviewed the matter, and subsequently closed their complaint after being satisfied with the outcome.
Following collection of the vehicle, we were not made aware of any further mechanical issues directly. When a separate concern was later raised via the finance company, we advised that the vehicle be returned to the repairing garage for inspection, but no further contact was received.
We recognise that extended repair times are inconvenient and regret the frustration caused. However, we do not accept that support was refused or that the matter was ignored, and we remain willing to assist should any further issues be formally raised.
I have used them 3 times
I have used them 3 times. The first 2 times they were good. My third experience not so much. They kept my money for 10 days before I actually received my car. I had to chase them to find out when I would actually receive it. It hadn't been properly valeted even though they said it had. I told them and liam apologised but then ignored everything else. The car came from an auction so it can be hit and miss but this one has a lot of scratches. I messaged them to ask if they could do anything about the scratches and they didn't reply. It seems once they have your money they're not as bothered. I would rate them 3 stars but because they deliberately ignored me im rating them 2 stars.I definitely won't be using them again.
5 mars 2025
Omdöme utan inbjudan
Svar från Nationalcarfinder
Hi James,
Thank you for taking the time to leave this review and for using us on multiple occasions — we do genuinely appreciate your repeat custom.
I’m disappointed to read that your third experience fell short of expectations and, in particular, that you felt ignored after raising concerns. That is not the level of service we aim to provide.
At the time this review was left, this platform was not actively monitored by our management team, which unfortunately meant your feedback was not addressed as it should have been. This has since been rectified, and all customer feedback is now directly overseen to ensure nothing is missed.
While vehicle condition and preparation can vary, we accept that clearer communication and follow-up should have taken place once you raised your concerns, and I’m sorry that this did not happen on this occasion.
I would genuinely welcome the opportunity to speak with you personally, understand your experience in full, and see whether anything can be done to put this right.
will be in touch very soon.
National Car Finder
Pot luck what car you get with these guys
MAKE SURE YOU DON'T USE THESE COWBOYS
Here is an AI Google summary of this company
"National Car Finder has received mixed reviews from customers. While some customers have had positive experiences, particularly with the delivery and service of their cars, others have reported significant issues with the quality of the cars and customer service"
Pot with these guys. Read some of the other reviews and they seem about right. I've had 2 cars from these guys and first one was OK, had an issue I reported and they never replied but it was small and I fixed it and the car has been solid since then. The second recently taken delivery of had NO checks done on it before it was delivered, it had to have been taken from auction and delivered to me....and you can do that yourself nowadays without the need for a company like this.
This car needed:
Front coil spring
2 back tyres
Rear brake shoes
Drop link
Fitting Kit
2 front tyres are the wrong size for the car but not dangerous
Discs and pads
All in all £750 to solve.
Reported to Liam - no answer
Reported again - no answer
Phoned spoke to Liam said he'd get back to me that day - didn't
Reported again - no answer
Phoned to speak to Liam - no answer
Reported again - no answer
These guys are your old style car dealers - it's hit and miss if you get a good car but ultimately the car at auction you can buy yourself outside of BCA so just cut these guys out and buy it yourself.
12 november 2024
Omdöme utan inbjudan
Svar från Nationalcarfinder
Hi Chris,
We’re sorry to see this review has been reposted here, particularly as the matters raised were responded to in detail previously and have not changed.
For clarity, at the time of your original feedback this review platform was not actively monitored by our management team, which meant the earlier response was issued via another channel. This has since been rectified and all reviews are now directly overseen.
As previously explained, the vehicle was supplied with a valid MOT, no advisories, and was road-tested prior to delivery. You also carried out a test drive and signed a delivery acceptance confirming no immediate issues. The items later raised included a number of wear-and-tear components, which are not covered under any third-party warranty. For completeness, the figures referenced in this review also differ from the invoice and claim values that were submitted to us at the time.
The items later raised included a number of wear-and-tear components, which are not covered under any third-party warranty. This was clearly outlined at the time, and we nevertheless took the time to review the claim, the invoice submitted, and the circumstances in detail.
We strongly refute the suggestion that vehicles are supplied without checks or that concerns are ignored. Communication records show ongoing engagement throughout the process. We also do not accept the implication of dishonest or unprofessional conduct toward customers or staff.
With regard to the “AI summary” referenced, this is not an independent assessment of our business, but an automated aggregation of online content, which can lack context and accuracy.
We always encourage prospective customers to make an informed decision and to contact us directly with any questions about our buying process, checks, or aftersales support.
Kind regards,
National Car Finder
My very own personal shopper
My very own personal shopper. From start to finish Liam & Jon have been fantastic. I can find no fault, after service great too… would recommend all day long.
12 oktober 2024
Omdöme utan inbjudan
Svar från Nationalcarfinder
Hi Dawn,
This review was posted during a period when this platform was not actively monitored by our management team, which is why a response was not provided at the time.
Thank you so much for your kind words — it genuinely means a lot to the team.
We’re delighted you felt supported from start to finish and that the aftersales service met your expectations too. That’s exactly what we aim to deliver.
Enjoy your new car, and thank you again for your recommendation — it’s truly appreciated.
Kind regards,
National Car Finder
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.