From start to finish my experience overall was very good ,viewed items and all offers with ease,then paid with ease I was happy with the prompt turnaround of the items and received packaged well... Se mer
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Det här tycker kunderna
I was a bit apprehensive at first as I usually purchase products from Boots, but they were sold out. I’m so glad I decided to order direct instead! The products are great quality, my order was dispatc... Se mer
Excellent service I bought the bundle set for my baby grand daughter but love the smell so much I bought the moisturising lotion for myself. It feels gentle, smells gorgeous without being overpo... Se mer
Företaget har svarat
As a mum of two girls, the only products I use on their hair are from Nala’s Baby, especially the detangling spray. I’ve been buying it ever since it launched and absolutely love it. I did recently... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Nala’s Baby was created from a genuine place of love before anything else, from a family that wanted the absolute best for their daughter’s hair & skin. We offer a natural, clean and trusted take on skin and hair care for the family. Our products have been scientifically created to cater to your little one from a newborn all the way through to childhood. Here at Nala’s Baby, we understand how sensitive your baby’s skin can be, and how important it is to choose the right products without worry. Our products are natural, soothing and nourishing, with beneficial ingredients for your little cub. Our entire natural range is paediatrician and dermatologcally approved. We are also suitable for sensitive skin, as well as being vegan, tear free and cruelty free. Being socially responsible, it was a priority for us to source ethically and ensure our products are environmentally friendly and recyclable. We are also rated 0 (cleanest) on the world’s largest ingredient rating app, ‘Think Dirty’. We are proud to be the only baby brand in Boots retail stores with a verified range that achieves this rating. Nala’s Baby is a brand you can trust with your little cub’s skin and well-being.
Kontaktuppgifter
Storbritannien
- nalasbaby.com
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 91 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Detangler spray
As a mum of two girls, the only products I use on their hair are from Nala’s Baby, especially the detangling spray. I’ve been buying it ever since it launched and absolutely love it.
I did recently have an issue with one of the spray nozzles, so I reached out to their customer service team. They dealt with it so professionally, went above and beyond to put things right, and were incredibly kind throughout the whole process. It was also reassuring to find out the nozzle issue wasn’t just me!
The replacement bottle I’ve been using has been working perfectly, and the level of customer service has honestly been amazing. It’s so nice to support a brand that genuinely cares about its customers.

Svar från Nala's Baby
Warning this product causes allergic…
Warning this product causes allergic reactions.
This is an update on my original review.
I looked at reviews on Trustpilot& Boots website as I bought this product from them.
There are only 1* and 5* reviews. On the Boots website all of the 5* reviewers had been given samples. None of the 1* reviewers had. I have made a formal complaint to Trading Standards & Boots. Boots have been brilliant and have offered me a full refund. If you bought this product from Boots and want to lodge a complaint their customer care number is 0345 0708090. In my opinion this product is unfit for purpose and need to be recalled.

Svar från Nala's Baby
Absolutely addicted to Nalas baby as a…
Absolutely addicted to Nalas baby as a whole adult lol. It smells good, is natural and I adore the little collections.

Svar från Nala's Baby
Amazing products
I tried Nala’s baby on a whim, I started with the vanilla cloud range but never looked back. It’s always my first stop for my toddlers bits and bobs and we’ve been trying all the different ranges but vanilla cloud is his favourite of the bunch. He’s crazy for the Paw Patrol offering making bath times more fun for him now.

Svar från Nala's Baby
Easy and fast ordering and delivery and…
Easy and fast ordering and delivery and the products are amazing

Svar från Nala's Baby
Great products the only ones my…
Great products the only ones my granddaughter can use , really gentle on her skin and smells lovely 🥰

Svar från Nala's Baby
This is my first time ordering your…
This is my first time ordering your products, and so far it's good as i was expecting it. Will order more very soon. Delivery was good

Svar från Nala's Baby
Nala baby moisturiser creams
I love nalas baby im 35 year old women and I use it becuase I have sensitive skin it makes your skin soft and this is now my go to moisture creame i use it on my kids and they love it.smells nice aswell so definitely recommend. Also the price is reasonable I got 3 lotions and strawberry springs body butter for £24 thats an amazing price.

Svar från Nala's Baby
Love Nala’s Baby and love their customer service
Have loved Nala’s Baby for a while now, and this experience has only made me love the brand even more. Their customer service was incredibly quick to respond and the resolution was handled promptly and professionally.
It’s so reassuring to know that when you do need help, they genuinely care and act quickly. I already love their products, and their excellent customer service has reinforced why I keep coming back. Very much appreciated!

Svar från Nala's Baby
I ordered the trio pack and I thought I…
I ordered the trio pack and I thought I would save money well I received this package couldn’t wait to start using this for my grandchildren opened it to find 2 bubble bath and 1 shampoo and body wash NOT what I wanted so I emailed them to tell them of my disappointment and I was asked to provide evidence and quickly they replied with an apology and I’m awaiting the moisturiser I originally wanted I have heard a lot of good things about this product so I can’t wait to use it

Svar från Nala's Baby
I used Nala’s baby on my newborn and…
I used Nala’s baby on my newborn and she immediately came up in rashes over her stomach, chest, shoulders, back spreading down to her legs. I was given eczema treatment for my baby by the doctor and advised not to use it. 3 years later I thought I’d try Nala’s baby again as my daughter has not experienced any flare ups since and thought I’d give it another go. However exactly the same she is covered in red rashes and is complaining of discomfort. Being this is for sensitive skin I am horrified it has happened twice.

Svar från Nala's Baby
Everything about Nordic Cotton is…
Everything about Nordic Cotton is exceptional. The ingredients in the products are perfect for not just babies but also adults too😉. From I start using Nala’s baby products, my skin is softer and smoother.
Thanks again for giving us the best👍🏾.

Svar från Nala's Baby
Missing items
I only received 3 items from my order, disappointed that I was not notified that the items were not available or haven’t received a refund for those missing items.

Svar från Nala's Baby
Great value for money and perfect on…
Great value for money and perfect on little one’s skin. Lasts for long!

Svar från Nala's Baby
100/10 customer care experience.
Customer care is absolutely amazing, as are the products! Fads dealt with my query very quickly and with kindness. Much appreciated.

Svar från Nala's Baby
The products are all amazing
The products are all amazing. I’ve tried everything on myself and my kids and we love it. Worth every penny. Delivery is so quick.

Svar från Nala's Baby
Worth every penny
Amazing products,
Smell lovely and actually works, already buying more to keep stocked up

Svar från Nala's Baby
Class 🔥🔥
Class . Daughter has really sensitive skin . Nalas baby helps her handle the heat better and she's looking her best and skin has cleared up. Quality wife and I so happy

Svar från Nala's Baby
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