The customer service is fantastic and so easy! I’ve been doing my nails with Nailboo products for almost a year now and it’s the easiest process. Great products. Get their membership for better pricin... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered the chrome set. I already have their dip kit. I’ve made about 4-5 orders. Each time I have been blown away with the quality of products, variety of colors, and the customer service, which... Se mer
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There wasn't any warning about the burning that could happen between the last 2 steps. That amount of time you have to wait before applying the final step is longer than indicated on instructions and... Se mer
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Nailboo has and is a great company to order from. The product are great quality and the colors are so much fun. There customer support team responds very quickly to answer and help with questions, I h... Se mer
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Företagsinformation
Om Nailboo
Skrivet av företaget
At Nailboo, we’re dedicated to making salon-quality manicures easy, affordable, and accessible for everyone. We believe that pampering yourself should be simple and fun, not expensive or time-consuming. That’s why we’ve developed high-quality, DIY nail products that deliver stunning, long-lasting results from the comfort of home.
Whether you’re into dip powders, gel polishes, or nail care essentials, Nailboo offers everything you need to create vibrant, durable nails that express your unique style. From bold colors to subtle nudes and color-changing shades that adapt to every mood and season, we’re all about giving you the tools to master your look.
We also believe in listening closely to our community. Through your feedback, we’re constantly evolving, improving our formulas, and adding new shades and collections. Every product, from our chrome powders to our easy-to-apply essentials, is designed with care, so that each Nailboo experience is even better than the last.
More than just nails, we’re a community where nail enthusiasts of all levels come together to get inspired, learn, and share. So, whether you’re a beginner or a seasoned pro, Nailboo is here to support your nail journey with quality products, fun tips, and a community that cares. Join the Nailboo fam and see what makes us the go-to for nails that stand out, stay put, and make a statement!
Kontaktuppgifter
USA
- nailboo.com
4,1
Bra
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I placed 100+ order
I placed 100+ order. I got half of the order. I reached out to customer service and they said they would check the rest of my order. I was told they would ship the additional items. Waited a week no response. I reached out to customer service again and they again said they would send out missing items. I waited two weeks to get the other half my order. I get it sometimes things happen. Verbally responsive CS dept.
I didn’t realize the removal kit is separate. So I ordered the removal kit. Maybe an “all you need to apply and remove kit” would be beneficial for customers.
I got notified yesterday that the removal kit is delayed. Not sure where the product ships from. Seems to be a logistical problem.
Be sure to order a removal kit before dipping. I think with a bit of practice they will look good. There is a learning curve.
1 november 2025
Svar från Nailboo
We’re sorry for the delays and the mix-up with your order 😔. We completely understand how frustrating that must have been, and we appreciate your patience while our team worked on getting everything to you.
Glad to hear you’re getting the hang of your dips—practice makes perfect, and your nails are going to look amazing ✨. Thanks again for your patience and thoughtful feedback!
I love this kit!
I love this kit. Eventhough I have to still get extra materials for a perfect finishing touches... I never done nails before and those tutorials are really easy to follow. It also allows me to bond with my daughter! Amazing product!! I wish I can show you pictures
17 november 2025
Omdöme utan inbjudan
Svar från Nailboo
We’re so happy to hear this! 💖 It means a lot to know the kit has been easy for you to use—especially as a first-timer—and that the tutorials are helping you get those beautiful finishing touches. And bonding with your daughter while doing your nails? That’s truly the sweetest part of all! 💅✨
I received products from your company…
I received products from your company last Christmas and I have been very pleased with them. I decided to order some more fun dips on 10/9/25 for the new "Fall" collection.
I am completely dissatisfied and am NEVER ordering from this company again! I ordered a few items on October 8th and still haven't received them!! 😡
9 oktober 2025
Svar från Nailboo
We’re really sorry to hear about your experience! We completely understand your frustration, especially since you’ve had great experiences with us in the past.
One of our team members has already assisted with your order, so everything is being looked into to make sure it gets to you as soon as possible 📦✨.
We truly appreciate your patience and hope we can turn this experience around for you!
It works great
It works great. It took me 1 set to understand how it works and I alive taking the time to perfect my nails myself.
16 november 2025
Svar från Nailboo
That’s awesome to hear! 💅✨ It really does just take that first set to get the hang of it, and once you do, it’s so satisfying. Love that you’re enjoying the process and making your nails look exactly how you want them! If you ever want tips or new color recs, we’ve got you. 💖
Unresolved shipping issue
I would like to start with saying I've purchased from nailboo quiet a few times and if there was an issue, it was resolved very quickly. However, this is not the case for my recent order.
I placed an order on 10/9/2025 and half of my order arrived with no issues. It is now 11/14/2025 and I am still waiting for the second half (rebel romance collection) to arrive. They created the shipping label on 10/23/2025 (marked as fulfilled) but the tracking w/ USPS has not moved.
I've emailed them multiple times and they indicated that there was an ongoing shipping issue where usps is not picking up (Texas, 75243) the order. They were not able to provide any resolution or estimated date. At this point, they should have figured out an alternative way to get this product to their consumer.
This has left a bad taste in my mouth since I've been a loyal customer. I still want to receive my purchase but this is giving me pause about purchasing from them in the future. Buyers beware!
8 oktober 2025
Omdöme utan inbjudan
Svar från Nailboo
We’re really sorry for the frustration this has caused and completely understand how disappointing it is to wait so long for the second half of your order.
Since we can’t see your order details through this review, please reach out to support@nailboo.com
📧 so our team can assist you directly and get your Rebel Romance Collection to you as quickly as possible.
We really appreciate your loyalty and patience 💖, and we hope to make this right for you!
My products arrived quickly
My products arrived quickly. One product via fed ex. Is still delayed. But I reached out, and Faith jumped right on it to ensure I will receive this last item quickly! Thank you so much for that.~ Laura
12 november 2025
Omdöme utan inbjudan
Svar från Nailboo
Aww, thank you so much, Laura! 😊💗
We’re really glad to hear most of your goodies arrived quickly. Thanks for reaching out about the delayed item—we jumped on it right away to make sure it gets to you as quickly as possible.
If you ever need anything, we’re always here for you! 💅✨
Pending Review
Pending Review
I received the package sooner than projected, which was exciting! That same day, however, I damaged my pinky and thumb nail, which tore down the middle. So I am waiting for the healing process to finish before trying the product.
22 oktober 2025
Svar från Nailboo
Oh no, that sounds so painful — we are really sorry that happened! 💗🙏
We are glad your package arrived early (always a little thrill! 🎉), but you’re absolutely doing the right thing by giving your nails time to heal first.
Take it slow, let those nails recover, and when you’re ready to dive in, your Nailboo kit will be right there waiting for you. 💅✨
It was very easy to return the product
It was very easy to return the product. Not because of rhe company but other issues. They were extremely nice and professional through the whole process
10 november 2025
Omdöme utan inbjudan
Svar från Nailboo
Thank you so much for your kind words! 😊 We’re glad to hear the return process was smooth for you, even with the other issues. We always try to make things as easy and friendly as possible! 💅✨
Excellent
Products were great and shipping was fast. Clean and beautiful kits straight to your doorstep. I had an issue in which I needed to contact customer service. They were professional, fast, efficient and resolved my issue in record time.
12 november 2025
Omdöme utan inbjudan
Svar från Nailboo
Yay! 🎉 We’re so happy to hear you loved the kits and that they arrived fast! 💅✨ Thanks for the kind words about our team—we always aim to make things smooth and easy for our Nailboo fam ❤️
Great for Beau's lines
So far loving this product. It was fairly easy to apply and hides the bumps on my nails (Beau's lines). I accidentally ordered an extra build powder, so I initiated a return. They sent me a free color dip and let me keep the extra dip powder.
11 november 2025
Omdöme utan inbjudan
Svar från Nailboo
That’s amazing to hear! 😍 We’re so glad you’re loving your Nailboo and that it’s giving you that smooth, flawless finish. 💅✨ Enjoy your free color dip! 💖
Nailboo's customer service was very…
Nailboo's customer service was very quick to help when I had questions!!
11 november 2025
Omdöme utan inbjudan
Svar från Nailboo
We’re so happy to hear that!💅 Helping you quickly and making your Nailboo experience great is exactly what we love to do! Thank you for sharing your kind words! 💖✨
I received the product in record time
I received the product in record time, I tried one application, and it was very well explained in the instructions. My left hand is perfect, my right hand so so, but that's on me and my skills! The only issue I had, is that I did not get my 6 colors, but only 4. I sent an email to customer service and the response was FAST and amazing. They are sending me the 2 missing bottles and I hope I will get them home soon!
11 november 2025
Omdöme utan inbjudan
Svar från Nailboo
Aww we love hearing this! 💕 Thanks so much for the kind words and for giving Nailboo a try! It sounds like you nailed that left hand 😉👏 — and don’t worry, the right one will get easier with practice. We’re so glad our team could help you out quickly, and your 2 missing colors are already on the way! 💅✨
Svar från Nailboo
Yay! 💖 So happy you love it! Can’t wait to see your gorgeous nails 💅✨
Did not pay attention
Well, I text you guys the next morning to cancel my order and I never got a response so how do I get this back to you? Can you send me a return slip?
31 oktober 2025
Svar från Nailboo
Hey boo! We can cancel your order within 4 hours of submitting it. Since it was past that window, you can either refuse the delivery when it arrives or drop it off at USPS to get a refund—no return slip needed. 💌 Let us know if you need any help at support@nailboo.com!
I love Nailboo so much
I love Nailboo so much! It’s my favorite thing to do and relaxing. It gives me great satisfaction and pride to see my manicure done. I love all the dip powder color shades.💕🥰🫶
9 november 2025
Omdöme utan inbjudan
Svar från Nailboo
Aww, this makes us so happy! 🥰💖 We love that Nailboo brings you joy and relaxation — and isn’t it the best feeling seeing your manicure all done and perfect? 💅✨ Thanks for loving our colors as much as we do! 💕🫶
Amazing nails in the comfort of home
Shipping was fast. Directions were very easy to follow and the results are amazing salon quality nails. Im super happy that i gave it a try and will definitely buy from them again in the future.
1 november 2025
Svar från Nailboo
Yay! 💖 We’re so thrilled to hear you’re loving your salon-quality nails! Thanks for giving us a try, and we can’t wait to have you back for more 💅✨
My order arrived sooner than I expected!
2 november 2025
Svar från Nailboo
Woohoo! 🎉 So glad your order arrived faster than expected! Can’t wait for you to enjoy it 💅✨
I got to do my own nails and it didn't…
I got to do my own nails and it didn't cost me a fortune to go to the salon
1 november 2025
Svar från Nailboo
Yesss! 🙌💅 That’s exactly what we love to hear — salon-quality nails without the salon price tag! So glad you’re enjoying doing your own nails 💖✨
Half of my order was missing!
1 november 2025
Svar från Nailboo
Hey boo! I totally get how that would be confusing. I checked your order and it was shipped in two separate packages — both were delivered within the expected delivery date 📦💅 Could you double-check your mailbox or any safe drop-off spots? Sometimes they arrive at slightly different times!
First time customer
First time customer. The shipping was super fast and comparable to other brands. After reading some of the reviews and comments from the other customers on fb, I’m very nervous to try this since some are not very positive. I’ll give it a try though and am hoping for the best.
1 november 2025
Svar från Nailboo
We totally get that! 💕 It’s normal to feel a little nervous trying something new, but we’re confident you’ll love it once you give it a go. 💅✨ If you ever have questions or need tips along the way, we’re always here to help!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
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