Great nappies. I wish we had found Pura sooner. Our first child constantly had nappy rash, some nappies made it worse than others- the worst were the ones with more chemicals in and we finally found... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great nappies. Got a trial pack as I was looking for nappies that were sustainable and non-toxic. Was pleasantly surprised that they also fit very well and are leak-proof. Subscription is easy and com... Se mer
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Mypura have very good customer service. I have contacted them via email quite last minute yo change an order and they almost always have managed to sort things out. They also deliver quickly and effic... Se mer
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This super company has provided my two grandchildren with all their nappy, wipes and nappy pants over the last five years! The products are eco-friendly and good value for money. The customer service... Se mer
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Företagsinformation
Skrivet av företaget
Pura. Made by parents, for parents. We wanted to give our babies the best possible start in life. When we couldn’t find diapers and wipes that we could trust to protect their delicate skin (with less impact on the planet) we created our own. Pura was born to provide all parents with clean, safe and toxin-free baby products, made more sustainably. No compromise. We’re so proud to be changing the world, one bottom at a time. Guy, Abi, Ezra and Enzo
Kontaktuppgifter
3 Worley Court, Bolesworth Road, CH3 9HW, Tattenhall, Chester, Storbritannien
- Hello@mypura.com
- mypura.com
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Customer service and nappies are great
Customer service is great from Pura. Nappies are really good for my baby compared to leading brands that give him a rash so I love them and want to stick to them however I would say the sizing isn't too accurate and it would be great if I could bulk order the nappies in mixed size as now I have too many size 1 that were outgrew at 8lbs
2 oktober 2025
Svar från Mypura.com
Hi Maya,
Thanks for leaving us a review. It's great to hear that you've had a great experience with our customer service. We're happy that our nappies are working well for your little one too!
However thank you for the feedback on our sizing and us potentially offering mixed case sizes which we will take on board.
If you do need to return any unused packs to us please drop us an email at hello@mypura.com and we would be happy to help!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Amazing products and amazing service
Amazing products and amazing service, every time. Have used Pura for my first child and am starting the journey all over again with my second.
17 oktober 2025
Svar från Mypura.com
Hi,
Thanks for leaving us a review. We're thrilled to hear that you're enjoying our products and service. Thank you for being a loyal Pura customer too and helping us make a change!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Best customer service I have ever had
Best customer service I have ever had! Tom at My Pura was so helpful... I shall miss them now my daughter is out of nappies!
18 september 2025
Svar från Mypura.com
Hi Laura,
Thanks for leaving us a review. We're thrilled that our customer service is the best you have experienced. Thank you for using Pura products and for being a loyal customer!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Pura is the best ever nappies we used…
Pura is the best ever nappies we used for our little ones. When we had our first baby we tried a number of brands but all caused rashes for our newborn. We finally stumbled on pura and there was no going back. When we had our second one there were no doubts but to reach for pura. Whats even better is their very flexible subscription and next day delivery, pura has never let us down. Also have to mention their customer service who responds within 2 hours to email queries! Would highly recommend pura to all parents.
12 oktober 2025
Svar från Mypura.com
Hi Riji,
Thanks for leaving us a review. We're thrilled to hear that our nappies have worked so well for your little ones. We purposefully ensure not to use chemical nasties to ensure that they're as gentle as possible on even the most sensitive skin.
We're glad that you're enjoying our speedy delivery service and thank you for the kind words about our customer service too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Lovely soft nappies
After trying different eco nappies, these are our favourite ones. They are much softer than the other ones and we have less leakage.
26 september 2025
Svar från Mypura.com
Hi Dagmara,
Thanks for leaving us a review. We're thrilled to hear that you're loving our nappies and how super soft they are too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Brilliant products and customer…
Brilliant products and customer service- B corp company too which is a huge plus for me as a consumer
10 oktober 2025
Svar från Mypura.com
Hi Lucy,
Thanks for leaving us a review. We're thrilled to hear that you're enjoying our products and thank you again for the kind words about our customer service. We're super proud to be B Corp Certified too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Very reliable company
Very reliable company. Always helpful & prompt with queries. Great products.
18 september 2025
Svar från Mypura.com
Hi Rachel,
Thanks for leaving us a review. We're glad to hear that you're loving our service and products. Thank you for the kind words and helping us make a change!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Our best experience of the sustainable nappies
We tried a range of more sustainable nappies and these ones were the most reliable and best fit. Decent value and reliable too. The one downer is their wipes don't come out of the pack easily when pulling with one hand, which is a recurrent pain in the middle of nappy changing.
18 september 2025
Svar från Mypura.com
Hi Nick,
Thanks for leaving us a review. We're glad to hear that you're enjoying our nappies. However we're sorry that you're finding it tricky to remove our wipes from the packs. I want to reassure you that we are listening and are already working on updating our pack design to make this easier going forward.
We really appreciate your feedback.
Warm Regards,
The Pura Team
Fairly good but hated the blowouts!
Love what the brand stands for good quality, chemical free soft diapers but hated the fact the my little one would get blowouts most of the time! The diapers would wedge into his buttocks!
18 september 2025
Svar från Mypura.com
Hi Simz,
Thanks for leaving us a review. We're glad to hear that you're loving Pura and thank you for the kind words!
However we're sorry that your little one experienced blowouts with our diapers. When this does occur this is usually due to the sizing not being quite right, usually when it's time to size up. This should hopefully resolve any issues with leaks or blowouts!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Really impressed with the nappy…
Really impressed with the nappy recycling trial in Bristol. Customer service answered questions really quickly and it makes such a difference to have nappies collected from home.
18 september 2025
Svar från Mypura.com
Hi Georgina,
Thanks for leaving us a review and for being part of our Pura NappiCycle Bristol trial. We're thrilled to hear that you're enjoying being part of it. Thank you for helping us make a change!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Best nappies
Great products, we have been ordering nappies and nappy paints for the last 3 years for two babies.
18 september 2025
Svar från Mypura.com
Hi Fiona,
Thanks for leaving us a review. We're thrilled that you're enjoying our products and thank you for being a Pura customer for so long!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Fantastic products
Both nappies and wipes are fantastic. Especially the super soft, super absorbent nappies!
Customer service is also outstanding!
18 september 2025
Svar från Mypura.com
Hi Nicole,
Thanks for leaving us a review. We're glad to hear that you're enjoying our products. Thank you very much for the kind words about our customer service too. We're always here if there's anything you need!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Fast and efficient service with both…
Fast and efficient service with both the order and the delivery. The boxes were received in excellent condition too
18 september 2025
Svar från Mypura.com
Hi Janet,
Thanks for leaving us a review. We're thrilled to hear that you've had a great experience when ordering and from our speedy delivery service too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Environmentally responsible products
We tried puras nappies and wipes. The nappies are fab, so soft against little ones bottom! The wipes are very environmentally friendly which i love, however when you take a wipe out of the packet it was 50/50 whether it would come out or rip/tear into small pieces. Manageable most of the time but exasperating when you have a poinami to deal with. I guess this is the tradeoff for being flushable and "green" (i can genuinely believe theyre flushable and biodegradeable because they disintegrate even during use) but i probably wouldn't use the wipes again because of the "rip-ability"
18 september 2025
Svar från Mypura.com
Hi Bex,
Thanks for leaving us a review. We're glad that you're enjoying our nappies and that they're working so well for you and your little one!
However thank you for sharing your experience of our wipes. I want to reassure you that we are listening and taking this on board.
We really appreciate your feedback.
Warm Regards,
The Pura Team
Its non toxic and absorbs really well…
Its non toxic and absorbs really well that why buying this product but there is one problem that they have pants from size 5 above 12kg you should also he panties in size 4 like others brands because toddler of this age make it very difficult for us to put them in nappies
18 september 2025
Svar från Mypura.com
Hi Kanza,
Thanks for leaving us a review. We're glad to hear that you're enjoying our nappies. We do really appreciate the feedback regarding our nappy pants sizing and that you would like a smaller size of these. I want to reassure you that we are listening and will take this on board.
We really appreciate the feedback.
Warm Regards,
The Pura Team
Great product easy to order a d really…
Great product easy to order a d really swift smooth user experience
18 september 2025
Svar från Mypura.com
Hi Lindsley,
Thanks for leaving us a review. We're thrilled that you're loving our products and easy to use and speedy ordering experience!
We really appreciate your feedback.
Warm Regards,
The Pura Team
We have had a very good experience
We have had a very good experience, very prompt delivery especially if need to order it quickly. Good delivery with good notifications and time slots. The nappies are really soft and absorbent.
18 september 2025
Svar från Mypura.com
Hi Andrew,
Thanks for leaving us a review. We're glad to hear that you've had a good experience with us and our free next day delivery. We're thrilled that you're enjoying our nappies too!
We really appreciate the feedback.
Warm Regards,
The Pura Team
The products are amazing and the…
The products are amazing and the customer service is great too!
18 september 2025
Svar från Mypura.com
Hi Francesco,
Thanks for leaving us a review. We're thrilled to hear that you're enjoying our products and thank you for the kind words about our customer service. We're always happy to help!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Svar från Mypura.com
Hi Agostina,
Thanks for leaving us a review. We're glad to hear that out nappies are working well for you and your family. We wanted to make our nappies as sustainable as possible, all without compromising on performance!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Just writing a review now as I can now…
Just writing a review now as I can now longer find the eco degradable pet wipes for sale. Had previously bought these in multiple packs for delivery which was great. They lasted ages and loved the big sized wipes. Hoping they’re back for sale soon.
24 november 2024
Svar från Mypura.com
Hi Caroline,
Thanks for leaving us a review. We're glad to hear how well our pet wipes have worked for you. We unfortunately no longer sell this product however I want to reassure you that we are listening in case we are able to bring this back in the future!
We really appreciate your feedback.
Warm Regards,
The Pura Team
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