I had a question about my Shared Cost AVC- I'd made an error on an online form and didn't understand the process. I spoke to Katie who was really very helpful and professional. She talked me through t... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was very confused about my AVCs due to having changed employers. Sandra from My Money Matters was really responsive and extremely helpful. She never once made me feel like I was asking a stupid qu... Se mer
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I have used this service for a couple of years or so and I just wanted to amend my AVC. The system is easy to navigate and very responsive. It took less than 10 minutes from start to conclusion, i... Se mer
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The reason for contacting Money Matters was because I had several queries. I had a response pretty much straight away from Nirin who picked up my chat. My queries were sorted straight away and my mi... Se mer
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Företagsinformation
Skrivet av företaget
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Kontaktuppgifter
First Floor, 5 Fleet Place, EC4M 7RD, London, Storbritannien
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Utmärkt
394 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent customer service, prompt and efficient
Kelsey was particularly helpful and demonstrated excellent customer care, quickly identifing the problem, correcting it with no fuss, just provided a solution promplty and efficiently.
8 juni 2026
Svar från my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very efficient …
Sandra was able to assist and provide the information I required which I was struggling to find. I wish I’d used this service earlier .
5 juni 2026
Svar från my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Nirin was very helpful and phoned me…
Nirin was very helpful and phoned me straight back when the phone connection was lost.
5 juni 2026
Svar från my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
I was a bit baffled by the AVC and it…
I was a bit baffled by the AVC and it was good to speak to someone who could explain how it works and fits with the LGPS. very good customer service.
5 juni 2026
Svar från my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Svar från my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Sandra did it for me!
Sandra did it for me!
She deserves a pay rise - aye, she's that sort of employee. Please give her the pay and the praise she deserves!!
4 juni 2026
Svar från my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Katie was excellent
Katie was excellent. She understood my reason for calling and was able to update my salary on the system immediately. She also advised me about meximum contribution level. Assistance much appreciated
4 juni 2026
Svar från my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Really helpful pension webinar
Gary was really clear, he explained everything in plain English so I’m a lot clearer about pensions and AVC’s.
Half the battle with pensions is understanding how it all works and how to best invest.
Thanks Gary
4 juni 2026
Omdöme utan inbjudan
Svar från my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Great session
Great session, explained technical issues really clearly and understandably. Great information and signed up for a 121 next week with a view to sign up to SAVC. Thanks so much
4 juni 2026
Omdöme utan inbjudan
Svar från my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Excellent session and really very…
Excellent session and really very helpful. supported understanding of how to make my pension and shared avc work harder for me. Great information and explanations re tax options - thanks 😊
4 juni 2026
Omdöme utan inbjudan
Svar från my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Pension seminar
Very useful seminar on pension. The speaker explained things clearly and in a way that was easy to remember
4 juni 2026
Omdöme utan inbjudan
Svar från my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Presenter was extremely knowledgeable…
Presenter was extremely knowledgeable and answered many questions after the session; even extended the timeslot to do so.
4 juni 2026
Omdöme utan inbjudan
Svar från my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Greg’s session was really helpful and…
Greg’s session was really helpful and informative. Provided lots to think about and reflect on.
4 juni 2026
Omdöme utan inbjudan
Svar från my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Clear and knowledgeable advice to…
Clear and knowledgeable advice to provide an understanding of the benefit of a shared cost AVC to support retirement.
4 juni 2026
Omdöme utan inbjudan
Svar från my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Great session
Great session, very informative. Would like to see more like this.
4 juni 2026
Omdöme utan inbjudan
Svar från my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Knowledgable staff and a quick solution…
Knowledgable staff and a quick solution to my query
4 juni 2026
Svar från my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Fantastic pension webinar with Greg March
Fantastic webinar with Greg March on pension superpowers and AVC. Very informative and easy to follow.
4 juni 2026
Omdöme utan inbjudan
Svar från my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Pension superpower webinar
Really useful session talking about the pension superpowers. Greg March was excellent at explaining the things that should be done to increase pension pots now. Will definitely be taking his advice.
4 juni 2026
Omdöme utan inbjudan
Svar från my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Content of the webinar was spot on
Content of the webinar was clear, concise and tailored to LGPS which is what I needed. Greg March very knowledgeable shared in an engaging manner
4 juni 2026
Omdöme utan inbjudan
Svar från my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Svar från my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Detta är Trustpilot
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