I had a question about my Shared Cost AVC- I'd made an error on an online form and didn't understand the process. I spoke to Katie who was really very helpful and professional. She talked me through t... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was very confused about my AVCs due to having changed employers. Sandra from My Money Matters was really responsive and extremely helpful. She never once made me feel like I was asking a stupid qu... Se mer
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I contact My Money Matters service desk/support team which was quick and easy to do. The agent Katie who answered my call was very friendly, knowledgeable and giving me concise answers and providing m... Se mer
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The reason for contacting Money Matters was because I had several queries. I had a response pretty much straight away from Nirin who picked up my chat. My queries were sorted straight away and my mi... Se mer
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Företagsinformation
Skrivet av företaget
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Kontaktuppgifter
First Floor, 5 Fleet Place, EC4M 7RD, London, Storbritannien
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Utmärkt
391 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Shared AVC consultation
Nirin the advisor on the call made me feel at ease. Explained the process of accessing a Shared AVC in great detail.
I was reluctant to take the first step in learning more after receiving daily emails for some time now.
I will be joining the scheme next month
Thank you again Nirin.
9 juni 2026
Svar från my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Process was easy to complete and chat…
Process was easy to complete and chat person was helpful and polite
5 juni 2026
Svar från my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Svar från my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon
Quick friendly service
Quick to get through on the phone. Kelsey was very friendly knowledgeable and helpful
9 juni 2026
Svar från my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Svar från my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
I wanted to share my thoughts on Customer Service
I wanted to share my thoughts on the Financial MOT webinar hosted by Money Matters, which I recently attended. I found the session to be both fascinating and incredibly informative, offering valuable insights that I’ll be able to use moving forward.
After the webinar, I needed some help regarding the recording, so I reached out to Kate and Narin. They were very helpful and provided the assistance I needed quickly and efficiently. Their support made the whole experience even more positive.
9 juni 2026
Svar från my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Very helpful and efficient service
Very helpful and efficient service. Customer Advisors really friendly and professional. Made things a lot easier.
8 juni 2026
Svar från my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Professional, Helpful & Courteous
I found MyMoneyMatters to be very helpful and professional in supporting the administration of my Salary Sacrifice AVC arrangement through my employer. The team responded promptly to my queries, explained the process clearly, and ensured that all the necessary administrative steps were handled efficiently.
8 juni 2026
Svar från my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Efficient response and solution via Chat
Really efficient response and solution to my query via the Chat facility today. Nirin responded to my query and updated my account whilst I remained online. Was much easier to resolve the issue than I anticipated.
8 juni 2026
Svar från my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Really informative webinar have already…
Really informative webinar have already registered with gretel to find prev pensions thanks
8 juni 2026
Omdöme utan inbjudan
Svar från my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Logging in Issue
Sandra provided excellent service and answered all my queries successfully.
8 juni 2026
Svar från my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Svar från my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Svar från my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Pension help
Excellent informative session and easy to follow. Especially the Salary Sacrifice AVCs
8 juni 2026
Omdöme utan inbjudan
Svar från my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Very informative!
8 juni 2026
Omdöme utan inbjudan
Svar från my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Very informative and simple to…
Very informative and simple to understand
8 juni 2026
Omdöme utan inbjudan
Svar från my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Great Service around my AVC
Really great service when I called about my Local Government AVC; how it works and what the options are.
8 juni 2026
Svar från my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Excellent customer service, prompt and efficient
Kelsey was particularly helpful and demonstrated excellent customer care, quickly identifing the problem, correcting it with no fuss, just provided a solution promplty and efficiently.
8 juni 2026
Svar från my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very efficient …
Sandra was able to assist and provide the information I required which I was struggling to find. I wish I’d used this service earlier .
5 juni 2026
Svar från my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Nirin was very helpful and phoned me…
Nirin was very helpful and phoned me straight back when the phone connection was lost.
5 juni 2026
Svar från my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.