I had a question about my Shared Cost AVC- I'd made an error on an online form and didn't understand the process. I spoke to Katie who was really very helpful and professional. She talked me through t... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was very confused about my AVCs due to having changed employers. Sandra from My Money Matters was really responsive and extremely helpful. She never once made me feel like I was asking a stupid qu... Se mer
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I contact My Money Matters service desk/support team which was quick and easy to do. The agent Katie who answered my call was very friendly, knowledgeable and giving me concise answers and providing m... Se mer
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The reason for contacting Money Matters was because I had several queries. I had a response pretty much straight away from Nirin who picked up my chat. My queries were sorted straight away and my mi... Se mer
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Företagsinformation
Skrivet av företaget
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Kontaktuppgifter
First Floor, 5 Fleet Place, EC4M 7RD, London, Storbritannien
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Utmärkt
391 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Efficient and very helpful to get what…
Efficient and very helpful to get what I needed done in a fast and efficient way.
Excellent customer services and very professional.
24 juli 2026
Katie was able to answer my question…
Katie was able to answer my question and then took the initiative to offer to resolve my query for me instead of me having to go online and do it myself. This was really appreciated as I was limited with time to do this.
23 juli 2026
Svar från my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Thank you Katie for your patience and…
Thank you Katie for your patience and support in sorting my concern out. What a very efficient service thank you
23 juli 2026
Svar från my money matters.
Hello Val,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
really good friendly service
really good friendly service, told me everything I needed to know
23 juli 2026
Very informative and easy to…
Very informative and easy to understand. Nick went through the process and explained everything very well. Thank you!
23 juli 2026
Omdöme utan inbjudan
Svar från my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
AVC advice
I was very confused about my AVCs due to having changed employers. Sandra from My Money Matters was really responsive and extremely helpful. She never once made me feel like I was asking a stupid question and patiently helped me sort out my account.
22 juli 2026
Svar från my money matters.
Hello Pearl,
Thank you so much for this review! The team will be delighted to hear your feedback!
Svar från my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Great Customer Service
I had a question about my Shared Cost AVC- I'd made an error on an online form and didn't understand the process. I spoke to Katie who was really very helpful and professional. She talked me through the whole process and explained the different options available and offered further help if I needed it in future. It really was great customer service and gave me confidence in MMM.
22 juli 2026
Svar från my money matters.
Hello Alex,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great service
Super helpful staff, gave sound advice and pre-empted a possible future issue and workaround to save hassle when transferring my AVCs. So nice to have great and easy to access customer service, thank you!
22 juli 2026
Svar från my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Svar från my money matters.
Hello Lucy,
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very quick help from a staff member…
Very quick help from a staff member over last two days. just joined service and very impressed with the quick accurate help staff have provided.
21 juli 2026
Svar från my money matters.
Hello Christine,
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Speedy and very helpful response
Speedy and very helpful response. Issue resolved very easily
21 juli 2026
Svar från my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Easy to deal with
Excellent experience with Sandra who was always super helpful, polite, friendly and got things sorted without any fuss. Thank you, Sandra!
21 juli 2026
Svar från my money matters.
Hello James,
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Svar från my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Katie was brilliant support & sorted my…
Katie was brilliant support & sorted my query straight away.
16 juli 2026
The woman on the help desk was calm and…
The woman on the help desk was calm and interested in my problem. She took time to listen and to help. I felt it was important to her that matters were sorted out. I would give her 5 stars.
17 juli 2026
Svar från my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.