I had a question about my Shared Cost AVC- I'd made an error on an online form and didn't understand the process. I spoke to Katie who was really very helpful and professional. She talked me through t... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was very confused about my AVCs due to having changed employers. Sandra from My Money Matters was really responsive and extremely helpful. She never once made me feel like I was asking a stupid qu... Se mer
Företaget har svarat
I contact My Money Matters service desk/support team which was quick and easy to do. The agent Katie who answered my call was very friendly, knowledgeable and giving me concise answers and providing m... Se mer
Företaget har svarat
The reason for contacting Money Matters was because I had several queries. I had a response pretty much straight away from Nirin who picked up my chat. My queries were sorted straight away and my mi... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Kontaktuppgifter
First Floor, 5 Fleet Place, EC4M 7RD, London, Storbritannien
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Utmärkt
391 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Technical Issue
Had a small issue, did live chat with Nirin who resolved the issue quickly. Excellent service provided
8 juli 2026
Svar från my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
A real person was easily accessible…
A real person was easily accessible through the chat, I didn't have to wait long. The advisor was helpful and friendly, easy to deal with.
8 juli 2026
Svar från my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Svar från my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Very helpful and resolved my problem
I had a query on how to adjust my workplace AVC. Katie was very helpful in advising me how to login and where to adjust the amount. When I further contacted her to confirm I was in the correct area, she offered to adjust the amount for me which she did. She was extremely helpful and knowledgeable.
6 juli 2026
Svar från my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Great service from Nirin
I originally phoned for some general information and spoke to Nirin, he was really knowledgeable and super helpful. He guided me through information and support available, without it being too long winded or overly complicated. He even arranged a 1 to 1 with someone who can help me further. Loved his knowledge and easy helpful style without loads of phaf !
7 juli 2026
Svar från my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Very good service
7 juli 2026
Svar från my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Svar från my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very helpful and knowledgeable operator…
Very helpful and knowledgeable operator (Nirin)went the extra mile to help with my enquiry
6 juli 2026
Svar från my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
My questions were answered in a polite…
My questions were answered in a polite and friendly manner. Very good customer service.
3 juli 2026
Svar från my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Swift and Courteous
The customer service team dealt with my problem swiftly and courteously and everything was resolved to my satisfaction.
2 juli 2026
Svar från my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Nirin was perfect
Nirin was fabulous. He was patient and took his time with me to insure I filled out the application correctly with what I wanted.
Credit to the team.
2 juli 2026
Svar från my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Pension / AVC advice
The information that I was looking for regarding my contributions to my pension Nirin was able to provide and assist with that and other queries and he was extremely helpful. Highly recommend.
2 juli 2026
Svar från my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Svar från my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Phone answered quickly and friendly…
Phone answered quickly and friendly operator who was able to help me.
1 juli 2026
Svar från my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Very helpful Admin call
Very helpful Admin call. Answered a couple of direct questions and then arranged an appointment with an advisor.
1 juli 2026
Svar från my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
The advisor was very supportive
The advisor was very supportive, understanding and knowledgeable. Thank you so much
1 juli 2026
Svar från my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Svar från my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Excellent support from Sandra at MMM
I used the 'text chat' with Sandra today, for some questions regarding an AVC that I have recently taken out. My experience was nothing but positive. I got immediate assistance. Sandra was professional, friendly and supportive. As importantly Sandra was knowledgeable, and able to 'solve' my questions expeditiously. I would 100% recommend a SCAVC with My Money Matters to anyone.. the customer service, webinars, available information and support are exemplary.
1 juli 2026
Svar från my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Katie was incredibly helpful
Katie was incredibly helpful, answering my queries and questions with a good, simple. clear explanation.
30 juni 2026
Svar från my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
A Very helpful explanation
Very helpful, well delivered and easy to follow.
30 juni 2026
Omdöme utan inbjudan
Svar från my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.