I had a question about my Shared Cost AVC- I'd made an error on an online form and didn't understand the process. I spoke to Katie who was really very helpful and professional. She talked me through t... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was very confused about my AVCs due to having changed employers. Sandra from My Money Matters was really responsive and extremely helpful. She never once made me feel like I was asking a stupid qu... Se mer
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I contact My Money Matters service desk/support team which was quick and easy to do. The agent Katie who answered my call was very friendly, knowledgeable and giving me concise answers and providing m... Se mer
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The reason for contacting Money Matters was because I had several queries. I had a response pretty much straight away from Nirin who picked up my chat. My queries were sorted straight away and my mi... Se mer
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Företagsinformation
Skrivet av företaget
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Kontaktuppgifter
First Floor, 5 Fleet Place, EC4M 7RD, London, Storbritannien
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Utmärkt
391 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Svar från my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Svar från my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Excellent service
Emailed the company with a query. Had a quick response to my question and follow up communication was also speedy. They managed to resolve my query very quickly. Excellent customer service.
29 juni 2026
Svar från my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Kelsey was very helpfull and made the…
Kelsey was very helpfull and made the task in hand seem simple. Very polite and dealt with my enquiry propmtly. Excellent work Kelsey!
29 juni 2026
Svar från my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Quick, easy and effective
Spoke with the online web chat for a quick query and was pleasantly surprised with the speed of replies and service. Very quick and effective.
29 juni 2026
Svar från my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Excellent service.
26 juni 2026
Svar från my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Good contact and communication.
26 juni 2026
Svar från my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Svar från my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Sandra was helpful
Sandra was helpful, efficient and knowledgeable and answered my questions swiftly and with grace. She ensured that i was able to understand the information and explained anything that i did not understand, she was patient and very pleasant, exactly what one hopes when one contacts Money Matters, she is a credit to the team!
26 juni 2026
Svar från my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Understand what I wanted to do
Understand what I wanted to do, sorted it out quickly, thanks.
26 juni 2026
Svar från my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Excellent customer care
Received a prompt response to my initial query. Friendly and helpful guidance received over a number of exchanges with Sandra and my enquiry sorted. Excellent customer care, very impressed.
25 juni 2026
Svar från my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Katie on the chat was really helpful
Katie on the chat was really helpful. She explained everything to me, it was, after her explanation, painfully obvious, but I was grateful of her help and she didn't make me feel silly for asking!
25 juni 2026
Svar från my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Svar från my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Website 0 - Real person support 1
Sandra was excellent with her assistance & updates.
The website could do with reviewing, as it's not obvious how to amend an existing AVC account
25 juni 2026
Svar från my money matters.
Thank you taking the time to leave a review, I am sure that Sandra will be delighted to hear that you enjoyed working with her. We will reach out directly for more information on what you struggled with on the website so we can learn where we can improve!
Sandra was very helpful with booking…
Sandra was very helpful with booking 1-1 with pensions. I explained i was having issues with setting password and i emailed team for support. Sandra sent email i can reset my password which i tried. I emailed requested for another password reset response was quick. I still need to rest my password. Sandra was patient and supportive.
23 juni 2026
Svar från my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Svar från my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
These webinars are usually very…
These webinars are usually very informative, but I didn't really get much from this one (Feeling financial stress in Silence). It only lasted 10 minutes, so although signposted to a few sites, not a lot of info discussed in detail.
24 juni 2026
Omdöme utan inbjudan
Svar från my money matters.
We are sorry to hear that you didn't find the session as useful as you would have liked. We will feed this back to our Webinar team for them to review the session and look for where we can improve in the future. In the meantime, there are lots of other sessions ran on a regular basis that we know you would find useful and informative!
The company were able to give me advice…
The company were able to give me advice about how much money I could add to my shared AVC and how to go about making the changes if I wished to proceed with clear instructions.
24 juni 2026
Svar från my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
very quick response to my query
24 juni 2026
Svar från my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Detta är Trustpilot
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