Excellent, seen in minutes and medication posted out straight away at no cost. Brilliant service will definitely use again!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So helpful and professional. Really nice pharmacist who listened and talked through my symptoms with me . Easy to join the video call. Would definitely use again
Företaget har svarat
Very efficient booking, got an appointment within the next hour. Pharmacist was lovely, knowledgable and thorough. My medication also arrived in a timely manner. 100% recommend
My Daughter is allergic to penicillin, clearly explained to the doctor she prescribed a non penicillin antibiotic, but we got sent a competently different antibiotic. If I didn't notice we could have... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Kontaktuppgifter
Storbritannien
- mylocalsurgery.co.uk
4,4
Utmärkt
569 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Impressed!
Quick and easy access to a pharmacist who listened to my symptoms and prescribed appropriately. Great service!
10 februari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Lynn,
Thank you so much for your kind and encouraging feedback. We’re really pleased to hear that your experience with our service was a positive one. Knowing that we were able to support you means a great deal to us, and we truly appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Warmest wishes,
The My Local Surgery Team
Excellent
Excellent. Quick and easy. Video call with pharmacist who prescribed my meds and they came in post the next day
6 februari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Steve,
Thank you so much for your kind and encouraging feedback. We’re really pleased to hear that your experience with our service was a positive one. Knowing that we were able to support you means a great deal to us, and we truly appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch
Warmest wishes,
The My Local Surgery Team
Prescription never received
The appointment through My Local Surgery was quick and efficient. However, I was told I'd receive my prescription within 24h and am yet to receive it, 4 days later. I've been in quite a lot of pain and discomfort since then and will probably have to book another appointment as the situation has now worsened. There doesn't seem to be anywhere to raise this issue on the My Local Surgery link I got from my GP nor online. Of course I've already paid for this. This is quite unacceptable.
2 februari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hi Annie,
Thank you for bringing this matter to our attention. Our CTO has already been in contact with you regarding this issue; however, I wanted to personally respond on behalf of our team.
Please accept my sincere apologies that our service fell short on this occasion. Your order was dispatched in good faith via DPD’s 24-hour service on 2 February. Regrettably, it appears the parcel became delayed within their network from 3 February onwards, and we were not notified of this at the time.
While we recently transitioned to DPD following similar issues experienced with Royal Mail, we fully acknowledge that the responsibility for ensuring your medication is delivered safely and promptly rests with us. I am truly sorry that we did not meet this responsibility and that this situation has contributed to a worsening of your condition.
A full refund for your order was processed on 6 February. Unfortunately, arranging a replacement prescription would still require additional time to process. Given the urgency of your situation, we would therefore strongly recommend visiting a local pharmacy, such as Boots or Superdrug, where you can discuss your symptoms and obtain the medication you need as soon as possible.
Once again, please accept our sincere apologies. We are currently reviewing this incident with DPD to understand what went wrong and to implement measures aimed at preventing similar delays for our patients in the future.
Best wishes,
The My Local Surgery Team
Can only but agree with other reviews
Can only but agree with other reviews. Excellent professional service. No waiting around, good advice and prompt action. I'm very impressed!
6 februari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Gordon,
Thank you so much for your kind and encouraging feedback. We’re really pleased to hear that your experience with our service was a positive one. Knowing that we were able to support you means a great deal to us, and we truly appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch
Warmest wishes,
The My Local Surgery Team
I was unsure that this was actually…
I was unsure that this was actually legit as it was so easy and straight forward, my appointment lasted 5mins diagnosed straight away and as promised my antibiotics arrived early the next morning, a lot easier than attempting to get in at the doctors for things like tonsillitis!
5 februari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Marklau,
Thank you so much for your kind and encouraging feedback. We’re really pleased to hear that your experience with our service was a positive one. Knowing that we were able to support you means a great deal to us, and we truly appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch
Warmest wishes,
The My Local Surgery Team
Fast, efficient, great service
I have never used this service before but was really impressed with both the speed of the process and the assistance I got from the pharmacist who dealt with me. It was efficient, thorough and speedy. I would recommend this service instead of waiting in GP queues for medical issues that can be dealt with by a pharmacist.
6 februari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Anne,
Thank you so much for sharing your experience with us. We’re really glad to hear that your first time using our service was a positive one and that the pharmacist was able to support you efficiently and thoroughly. It’s reassuring to know the process felt quick and helpful for you.
We truly appreciate your recommendation and are pleased we could offer a convenient alternative to GP appointments for suitable medical concerns. If you ever need support again, please don’t hesitate to get in touch — we’re always here to help
Best wishes,
The My Local Surgery
Svar från My Local Surgery
Hello
Thank you so much for taking the time to share this feedback, it really means a lot to us. Your support and kind words are truly appreciated. If you ever need assistance in the future, please don’t hesitate to get in touch
Best Wishes,
The My Local Surgery Team
Had a 20 minute consultation on…
Had a 20 minute consultation on Thursday 29th January and they said a nasal spray would help me. Said I would receive next day delivery. 5 days later and no package has been received. Contacted the company twice and not received any response.
29 januari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello John,
Thank you for sharing your feedback. We’re truly sorry that your delivery failed. You’re absolutely right to expect better, and we take full responsibility for letting you down. Once packages leave our pharmacists’ hands, our control is limited, but that doesn’t excuse the experience you had. We are committed to working only with partners who share our dedication to timely deliveries, and we are constantly working to improve our customers’ experience. I completely understand how upsetting this must have been for you, and please accept our heartfelt apologies.
To resolve this as quickly as possible, we have already processed your refund and sent a replacement via first-class delivery. We hope it reaches you very soon. Thank you for holding us accountable, and we hope to have the opportunity to earn back your trust.
If you have any questions or need further assistance, please don’t hesitate to contact our customer service team, they’ll be happy to help.
Thank you again for your patience and understanding.
Warm regards,
-The My Local Surgery Team
Efficient, professional, kind
What an amazing service - pharmacist was able to ring earlier than the slot I booked, and did a quick, efficient and friendly consultation with me and my daughter who had tonsilitis. Saved me in a phone queue to the GP, saved dragging my little one out in the rain and cold, and hopefully saved the GP's time for someone with a more serious issue. Would highly recommend - thanks again.
3 februari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hi Dobson,
Thank you so much for your lovely feedback! 💛
We’re thrilled to hear that our pharmacist could help you and your daughter quickly and conveniently, and that it made things a little easier for you both. It’s wonderful to know that the consultation was helpful and that we could save you time and effort — that’s exactly what we aim for!
We really appreciate your kind words and recommendation. Wishing your daughter a speedy recovery!
Warm regards,
The My Local Surgery Team
Space of received a prescription two…
Space of received a prescription two weeks ago still not received it was promised I would receive it this Saturday absolutely disappointed which I’m gonna be putting a complaint into the medical bold because of the situation. I’m still waiting for the antibiotics still no better still can’t see my doctor.
26 januari 2026
Svar från My Local Surgery
Hi Lee Coot,
Thank you for your feedback. I’m truly sorry for the frustration and inconvenience caused by your prescription not arriving on time. You’re absolutely right to expect better, and we take full responsibility for letting you down. Once packages leave our pharmacists’ hands, our control is limited, but that doesn’t excuse the experience you had. We are committed to working with partners who share our dedication to timely deliveries and are constantly striving to improve our customers’ experience. Please accept our heartfelt apologies.
To resolve this promptly, I’ve arranged for a replacement to be dispatched as soon as possible, which should reach you soon. I will personally monitor the delivery to ensure it arrives quickly and safely.
Once again, we sincerely apologise for the inconvenience this has caused. Please don’t hesitate to reach out to our customer service team for any queries or concerns, they will be happy to assist you promptly.
Warm regards,
The My Local Surgery Team
It would be useful if you could have the option to collect prescriptions
It would be useful if you could have the option to pick up from local pharmacy rather than postage only. Also I had a 2nd appointment booked - the pharmacist called me to say they couldn't do it because I would need to talk to my GP and said they would cancel the appointment - they didn't.... I was left with an email saying I hadn't turned up.......
26 januari 2026
Svar från My Local Surgery
Hello Joyce,
Thank you very much for taking the time to share your experience with us, we truly value and appreciate your feedback.
We completely understand how beneficial it would be to have the option to collect prescriptions or pick them up from a local pharmacy, and this is something that is already on our list for consideration.
We’re also sincerely sorry for the confusion and inconvenience surrounding your second appointment. This is certainly not the experience we would want for you, and we fully appreciate how frustrating it must have been to receive a non-attendance message after being advised that the appointment would be cancelled. We will be reviewing this internally to ensure this does not happen again.
Thank you again for your time and patience. If you need any further support, please don’t hesitate to get in touch.
Best Wishes,
The My Local Surgery Team
Very good experience
Very good experience. So much easier than spending weeks trying to get an appointment with my own GP surgery.
25 januari 2026
Svar från My Local Surgery
Hello
Thank you so much for taking the time to share this feedback, it really means a lot to us. Your support and kind words are truly appreciated. If you ever need assistance in the future, please don’t hesitate to get in touch
Best Wishes,
The My Local Surgery Team
Absolutely amazing service
Absolutely amazing service! So impressed by the pharmacist and consultation ease. Avoided having to go to GP especially as I have a baby. Recommend to everyone
30 januari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Sajnee,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
Our team works hard to make healthcare more convenient and comfortable, especially for those who find it difficult to get a GP appointment, so it’s wonderful to know our efforts are making a difference.
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Good service Jane was very helpful
Some slight technical issues but a good consultation . The pharmacist was thorough and helpful . I would use this service again
29 januari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Elaine,
Thank you so much for your lovely feedback! We’re so glad to hear that Jane was helpful and that your consultation went smoothly.
We really appreciate your patience with the slight technical issues — we’re always working to make the experience as seamless as possible. It’s wonderful to hear that you’d use our service again.
Thanks again for sharing your experience and for trusting us— it really means a lot to us.
Warm regards,
The My Local Surgery team
Very good service clear instructions
Very good service clear instructions, easy to arrange and you speak to a real person
29 januari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Jacqueline,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
fab service
28 januari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Emma,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Great service !
23 januari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hi Jane,
Thank you so much for taking the time to share this feedback, it really means a lot to us. We’re so glad to hear that you found the service great and easy to use. Your support and kind words are truly appreciated, and we’re always here if you need anything at all.
Best Wishes,
The My Local Surgery Team
Brilliant and quick
Easy to register and arrange an appointment. Prompt response and spoke to a real person. Great service and outcome, will definitely be using your service again, as a working person it's so difficult to get to see a Doctor for simple stuff .
23 januari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Sarah,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
Our team works hard to make healthcare more convenient and comfortable, especially for those who find it difficult to get a GP appointment, so it’s wonderful to know our efforts are making a difference.
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Great service
I am very pleased with this service. My video consultation didn’t quite work so she phoned me instead and was so helpful. I hope to receive my medication in the post tomorrow.
22 januari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Denise,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
We truly appreciate your understanding and hope your medication has reached you safely. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
An amazing service……
Wow! What an amazing service. As I was unable to get a GP appointment without a 2 weeks wait, I searched the internet in desperation as I was feeling so poorly. I’m so glad I did. I was apprehensive at first and my expectations were pretty low to be honest. However, I was most impressed by how easy and how quick it was to get an appointment with a very knowledgeable pharmacist who was friendly and understanding, taking his time to thoroughly assess my symptoms. I felt in very good hands and the medication was despatched literally within 5 minutes of the call ending. I will most definitely use this service again and have already recommended it to friends.
22 januari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Denise,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
Our team works hard to make healthcare more convenient and comfortable, especially for those who find it difficult to get a GP appointment, so it’s wonderful to know our efforts are making a difference.
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Detta är Trustpilot
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