Excellent, seen in minutes and medication posted out straight away at no cost. Brilliant service will definitely use again!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So helpful and professional. Really nice pharmacist who listened and talked through my symptoms with me . Easy to join the video call. Would definitely use again
Företaget har svarat
Very efficient booking, got an appointment within the next hour. Pharmacist was lovely, knowledgable and thorough. My medication also arrived in a timely manner. 100% recommend
My Daughter is allergic to penicillin, clearly explained to the doctor she prescribed a non penicillin antibiotic, but we got sent a competently different antibiotic. If I didn't notice we could have... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Kontaktuppgifter
Storbritannien
- mylocalsurgery.co.uk
4,4
Utmärkt
569 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great experience
Great experience , professional and on time. Got an appointment the same day.
8 oktober 2026
Omdöme utan inbjudan
Excellent
Excellent, seen in minutes and medication posted out straight away at no cost. Brilliant service will definitely use again!
7 oktober 2026
Omdöme utan inbjudan
So helpful and professional
So helpful and professional. Really nice pharmacist who listened and talked through my symptoms with me . Easy to join the video call. Would definitely use again
6 oktober 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Caroline,
Thank you so much for your kind feedback. We’re delighted to hear that you found the consultation helpful and that our pharmacist took the time to listen to your symptoms and talk everything through with you. It’s also great to know that you found the video call easy to join. We really appreciate your recommendation and look forward to supporting you again in the future.
Warm Regards,
The My Local Surgery Team
Very efficient booking
Very efficient booking, got an appointment within the next hour. Pharmacist was lovely, knowledgable and thorough. My medication also arrived in a timely manner.
100% recommend
28 september 2026
Great service, quick and easy
I spoke to a lovely male pharmacist. He was very professional but very caring and understanding. He offered some great advice and my prescription will be with me in the morning! Great service
1 oktober 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Christine,
Thank you so much for your wonderful feedback! We’re delighted to hear that our pharmacist was professional, caring, and understanding, and that you found his advice helpful. It’s great to know you were happy with the service and that your prescription will be with you promptly. We truly appreciate your kind words and support!
Warm Regards,
The My Local Surgery Team
Very good online pharmacy
Very good online pharmacy. Quick delivery and great service. Took one day for meds to arrive and I had delivery confirmation within a few hours. Efficient and fast delivery.
25 juli 2026
Svar från My Local Surgery
Hello Kate,
Thank you for your fantastic feedback! We’re so pleased to hear that you were happy with our service and that your medication arrived quickly, with prompt delivery confirmation. We really appreciate your kind words and look forward to serving you again!
Warm regards,
The My Local Surgery Team
Excellent service
Excellent service. Very clear communication and very helpful conversation
29 september 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Craig,
Thank you for your lovely feedback! We’re delighted to hear that you found our communication clear and our team helpful. We truly appreciate your kind words and are pleased we could provide you with an excellent service!
Warm Regards,
The My Local Surgery Team
Very easy and efficient service
Very easy and efficient service. The pharmacist listened and was very clear with instructions. Also advised if symptoms worsen.
28 september 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Julie,
Thank you for your wonderful feedback! We’re delighted to hear that you found our service easy and efficient, and that our pharmacist took the time to listen and provide clear instructions. We’re also pleased that the additional advice was helpful. Your kind words mean a lot to our team.
Warm Regards,
The My Local Surgery Team
Very quick and easy to book a…
Very quick and easy to book a consultation and the doctor was super polite and professional and helpful, will definitely be using this service again if it ever comes to it.
21 september 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Abbie,
Thank you so much for your wonderful feedback! We’re delighted to hear that you found the booking process quick and easy, and that the pharmacist was polite, professional, and helpful. It’s great to know you had a positive experience with our service, and we’ll be happy to assist you again should you ever need us. 😊
Wishing you a speedy recovery!
Warm Regards,
The My Local Surgery Team
My Daughter is allergic to penicillin
My Daughter is allergic to penicillin, clearly explained to the doctor she prescribed a non penicillin antibiotic, but we got sent a competently different antibiotic. If I didn't notice we could have killed our child !!! So bloody dangerous. This is not the doctors fault but a fault of using an online service , we had to spend hours back and forth to the pharmacy and actual doctors to get the right drugs . Scary.
23 september 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hi James,
Thanks for your feedback. We're so sorry to hear about what happened, and we completely understand how frightening and upsetting this experience must have been, especially when it concerns your daughter’s health and a known penicillin allergy.
We have tried to locate the consultation and relevant details using the information provided, but unfortunately, we haven’t been able to identify the consultation in question or access the details needed to investigate this further.
Could you please reach out to our Customer Service team and provide us with the relevant details, such as the name used to book the consultation and order, so that we can look into this thoroughly? Once we have the necessary information, we will investigate what happened, identify where the error occurred, and take the appropriate steps to help prevent this from happening again.
Please accept our sincere apologies for the worry, frustration, and inconvenience caused to you and your family. We truly appreciate you bringing this serious matter to our attention.
Warm regards,
The My Local Surgery Team
Very quick appointment
Very quick appointment, listened to my concerns and approved prescription
21 september 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Lorraine,
Thank you for taking the time to share your experience! We’re pleased to hear that your appointment was quick, your concerns were listened to, and you received the prescription you needed. We truly appreciate your feedback and are glad we could provide you with a positive experience.
Warm Regards,
The My Local Surgery Team
My urgent prescription for antibiotics…
My urgent prescription for antibiotics has not arrived. Has been coming up to 36 hours and it is 100 miles away. Waste of time and unsafe.
16 september 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello
We’re very sorry to hear about the delay with your prescription, and we completely understand your frustration, particularly when you were expecting an urgent medication.
We’d really like to look into this further and understand what happened so we can help resolve the issue and prevent a similar situation from happening again. We previously requested some information, such as your full name, so that we could locate your order, but we haven’t yet received the information needed to investigate this further.
Please kindly reach out to our CS team with your full name and we’ll be happy to look into this for you.
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused.
Warm Regards,
The My Local Surgery Team
Avoid, whenever possible.
Once upon a time, if you had something like a mosquito bite that had become infected and rather painful, you'd pop along to your local doctor between 8:00 and 9:00 am and he'd write you a prescription. You'd walk round the corner to your local chemist, pop the antibiotic, and within the hour you'd be beginning the process of recovery.
Today, and after billions of your money poured into 'our' NHS to improve it, you can't do anything like that. You can't see your doctor (anyway you have no idea who he/she might be this week), and you can't even see your chemist (it's all online you see.) So online you go. There, you are funnelled through something called My Local Surgery (which of course it isn't) and some other thing called Pharmacy 1st. No information appears on the bona fides of either of these organisations. A vaguely harassed looking man appears on screen. He can hear you, but you can't hear him. Instead, he helpfully types little messages to you. He prescribes some antibiotics and says they will be delivered to you tomorrow. You wonder if you can pick them up today perhaps, as the bite is really quite painful? No, it seems you cannot. But they'll be delivered to your door tomorrow.
Only they aren't.
Perhaps the next day?
No, they aren't.
And the next?
At some point they turn up in an envelope containing a crushed and torn-apart mess that reveals four or five pills.
My conclusion: avoid this 'service' if you possibly can.
Oh, and when you've recovered three days later than you should have, ask the NHS for your money back
5 september 2026
Svar från My Local Surgery
Hi Richard,
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear about your experience and completely understand your frustration, particularly as you were dealing with a painful infection and were understandably hoping to receive your treatment as quickly as possible.
We have looked into your consultation and would like to clarify what happened. Our records show that the pharmacist joined the consultation ahead of the scheduled appointment time and was waiting for you. We understand that you experienced technical difficulties and were unable to hear the pharmacist. As the pharmacist was able to hear you, they continued the consultation via the chat function so that your treatment would not be unnecessarily delayed.
We do advise patients to join their appointment a few minutes early so that, should any technical difficulties arise, our dedicated Customer Service team has an opportunity to assist and resolve the issue promptly. Had we been made aware of the problem during the consultation, we would have been happy to help troubleshoot this with you.
We would also like to clarify the delivery arrangements mentioned during your consultation. As we operate remotely and work with partner pharmacies and Royal Mail, prescriptions are delivered directly to the patient rather than being available for collection from a local pharmacy. This information is also clearly outlined on our website. We appreciate that this may have been missed when placing your request, and we’ll take your feedback on board to see how we can make this information even more prominent and easier to understand.
Following your consultation, your prescription was created and dispatched on the same day. It was sent with the intention of reaching you as quickly as possible. Unfortunately, there was a delay while the prescription was in transit, which was outside of our direct control and resulted in it arriving later than expected. We sincerely apologise for the inconvenience this caused.
For patients who require a faster delivery service, we also offer a guaranteed 24-hour delivery option. This can provide additional reassurance where receiving medication promptly is particularly important, whereas standard delivery times can occasionally vary due to factors within the courier network.
We’re also sorry to hear that you received the package in a damaged condition. We take this concern seriously. Having reviewed the proof of delivery available to us, the parcel appears to have been delivered in good condition. However, we appreciate that this does not necessarily reflect the condition in which it was received. If your package arrived torn or damaged, please contact our Customer Service team and provide photographs of the packaging and medication. We will be happy to investigate this further and, where appropriate, raise the matter with the courier to help prevent similar incidents from occurring.
While certain aspects of the delivery process are outside our direct control, we recognise that from a patient’s perspective, the entire journey is experienced as one service. We therefore take your feedback seriously and will review the points you have raised to identify where we can improve.
We’re genuinely sorry that your experience has left you feeling that our service should be avoided. At the same time, we hope this response provides some useful context around what happened and demonstrates that your prescription was processed and dispatched promptly following your consultation, with the subsequent delay occurring during transit.
For future reference, if you experience any issues with your consultation, prescription or delivery, we strongly encourage you to contact our Customer Service team as soon as possible. This gives us the opportunity to investigate the matter promptly and do everything we can to resolve it quickly and effectively.
Kind regards,
The My Local Surgery Team
What a fantastic service
What a fantastic service! And my medication was delivered to me the following morning.
5 september 2026
Svar från My Local Surgery
Hi Lorraine,
Thank you so much for your fantastic feedback! We’re delighted to hear that you were happy with our service and that your medication arrived the following morning.
It’s wonderful to know that we were able to make the process convenient and straightforward for you. We really appreciate you taking the time to share your experience and your kind words mean a lot to our team.
Thank you for choosing us, and we hope to assist you again whenever you need us!
Kind regards,
The My Local Surgery Team
Medication stolen, no refund
My medication was stolen in transit and when I tried to contact customer service they sent me a holding message and have not followed up. I have not received my medication or any refund for my treatment. Terrible service.
4 september 2026
Svar från My Local Surgery
Hi Nuala,
Thanks for your feedback. We’re truly sorry to hear about your experience. We understand how distressing and frustrating it must have been to have your medication stolen in transit, especially when it was needed for your treatment.
We sincerely apologise that it took longer than expected to resolve this. The situation required an investigation, and as this was the first time we had encountered an incident like this, we needed to take the appropriate steps to understand what happened. We recognise that this should have been handled more promptly and that you should have received clearer communication throughout.
We’d also like to confirm that your refund has been processed. If you have not yet received it, please contact your bank to check its status, or reach out to our customer service team, who will be happy to assist you further.
We’re very sorry for the inconvenience and frustration caused, and we appreciate your patience and understanding.
Warm Regard,
The My Local Surgery Team
Great service, Royal Mail lets it down
Was able to get a video call inside 1 hour, whereas boots pharmacy first had no appointments for three days. The pharmacist was really helpful and prescribed medication. Payment super easy.
However, they used royal mail tracked - NOT special or guaranteed delivery, so I'm now 24+ hours from the consultation and still no medicine. The tracking has not updated so I am at the mercy of Royal Mail. It's also a weekend so I doubt I'll be able to get another prescription from elsewhere.
I'd otherwise give them a higher rating, but the choice of delivery service really lets it down. I'd willingly have paid more for guaranteed delivery - I need the penicillin!
11 september 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hi Eloise,
Thank you for taking the time to share your experience. We’re pleased to hear that you were able to speak with a pharmacist quickly, found the consultation helpful, and found the payment process straightforward.
We’re sorry to hear that you were concerned about the delivery time. Having reviewed the order, we can confirm that the consultation took place on 11 September and the prescription was dispatched the same day. Our records show that it was delivered the following day.
As we operate remotely, prescriptions are sent using our standard 24-hour delivery service, and information regarding our delivery service is provided on our website.
We understand how important it is to receive medication promptly, and we appreciate your feedback regarding the option of faster or guaranteed delivery. We’ll pass your comments on to the relevant team for consideration.
Thank you again for your feedback. We’re sorry that the delivery experience affected your overall impression, and we’re glad to hear that you were otherwise happy with the consultation and service provided.
Warm Regards,
The My Local Surgery Team
Brilliant experience
Brilliant experience, thorough chat with the medical professional via FaceTime, then my medication was shipped out and arrived the next day! Saved me so much time trying to get a GP appointment! Amazing service
4 september 2026
Svar från My Local Surgery
Hi Joanna,
Thank you so much for your fantastic feedback! We’re delighted to hear that you had such a positive experience with our service.
It’s great to know that you found the consultation with our medical professional thorough and that your medication was dispatched promptly and arrived the following day. We’re especially pleased that our service helped save you time and made accessing your treatment more convenient.
Your kind words mean a lot to our team, and we really appreciate you taking the time to share your experience.
Thank you for choosing us, and we look forward to assisting you again whenever you need us!
Kind regards,
The My Local Surgery Team
SUCH A QUICK RESPONSE AND SERVICE.
SUCH A QUICK RESPONSE AND SERVICE.
SO HANDY.
MY ONLY NEGATIVE IS THE DELAY ON BEING ABLE TO COMMENCE TREATMENT DUE TO INLY OPTION BEING PRESCRIPTION SENT IN POST, NO OPTION FOR COLLECTION FROM LOCAL PHARMACY.
HOWEVER, APPOINTMENT WAS 15:00, MEDICATION RECEIVED FOLLOWING DAY AT 11:40.
31 augusti 2026
Svar från My Local Surgery
Hi Lucy,
Thank you for taking the time to share your feedback. We’re delighted to hear that you found our service quick, convenient and easy to use.
We completely understand your point regarding the prescription delivery and the option to collect medication from a local pharmacy. As our service operates remotely, prescriptions are currently dispensed through our partner pharmacies and delivered directly to patients. We appreciate that having a local collection option could be more convenient, particularly when treatment is needed urgently, and we’ll certainly take your feedback on board.
That said, we’re pleased that despite your appointment being at 15:00, your medication was delivered the following morning at 11:40. We always aim to process and dispatch prescriptions as promptly as possible so that patients can begin their treatment without unnecessary delay.
Thank you again for your valuable feedback and for choosing our service. We really appreciate your support.
Kind regards,
The My Local Surgery Team
Svar från My Local Surgery
Hi Camilla,
Thank you so much for your lovely feedback! We’re delighted to hear that you found the service easy and speedy, and that your medicine arrived so quickly.
We really appreciate you taking the time to share your experience. It means a lot to our team, and we’re pleased we could make the process quick and convenient for you.
Thank you for choosing us!
Kind regards,
The My Local Surgery Team
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