Excellent, seen in minutes and medication posted out straight away at no cost. Brilliant service will definitely use again!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So helpful and professional. Really nice pharmacist who listened and talked through my symptoms with me . Easy to join the video call. Would definitely use again
Företaget har svarat
Very efficient booking, got an appointment within the next hour. Pharmacist was lovely, knowledgable and thorough. My medication also arrived in a timely manner. 100% recommend
My Daughter is allergic to penicillin, clearly explained to the doctor she prescribed a non penicillin antibiotic, but we got sent a competently different antibiotic. If I didn't notice we could have... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Kontaktuppgifter
Storbritannien
- mylocalsurgery.co.uk
4,4
Utmärkt
569 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing service…efficient and…
Amazing service…efficient and effective. Couldn’t ask for more!
27 augusti 2026
Svar från My Local Surgery
Hi,
Thank you so much for your fantastic feedback! We’re delighted to hear that you found our service efficient, effective, and met your expectations.
We really appreciate you taking the time to share your experience. Your kind words mean a lot to our team and motivate us to continue providing a convenient and reliable service.
Thank you for choosing us!
Kind regards,
The My Local Surgery Team
What a fantastic service
What a fantastic service! Friendly, efficient and extremely effective
2 september 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hi,
Thank you so much for your wonderful review! We’re delighted to hear that you found our service friendly, efficient, and effective. Your kind feedback means a lot to our team, and we truly appreciate you taking the time to share your experience.
We look forward to helping you again in the future!
Warm Regards,
The My Local Surgery Team
Helpful and fast thankyou so much
1 september 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hi Gemma,
Thank you so much for your kind review! We’re delighted to hear that you found our service helpful and fast. We really appreciate your feedback and look forward to assisting you again in the future!
Warm Regards,
The My Local Surgery Team
Still waiting for my prescription. Still in pain.
Video appointment was good but I’ve now been waiting for two days for the prescription to arrive. Tomorrow is Sunday, so it’ll be Monday at the earliest. That’s another few days of taking painkillers. I will not use this service again and I will make a complaint to my surgery.
27 augusti 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear about the delay in receiving your prescription, and we completely understand how frustrating and concerning this must have been, particularly when you’re in pain and relying on timely treatment.
We’re pleased to hear that your video appointment itself went well, but we recognise that this does not make up for the inconvenience caused by the delay.
Upon looking into this, it appears that your prescription was dispatched on the same day as your appointment. Unfortunately, it was scanned into the Royal Mail network later than expected, which resulted in a delay to its delivery.
We’re truly sorry for the inconvenience this caused. This is certainly not the level of service we aim to provide, and we’ll be reviewing what happened to help prevent a similar situation from occurring in the future.
Please accept our sincere apologies, and we hope you’ll consider giving us a second chance to provide you with the level of care and service we strive to deliver.
Kind regards,
The My Local Surgery Team
Really quick to get an appointment and…
Really quick to get an appointment and antibiotics issued quickly. However due to postal service took 2 days to arrive, would have been quicker to have the prescription and go to the pharmacy myself. Also the description to take tablets confusing as specially issued even more tablets than recommended
1 augusti 2026
Svar från My Local Surgery
Hello Kate,
Thank you for taking the time to share your feedback. We’re pleased to hear that you were able to get an appointment quickly and that your prescription was issued promptly.
We’re sorry to hear that the postal delivery took two days, as we understand that this can be frustrating when you need your medication. We also appreciate your feedback regarding the instructions and the number of tablets supplied. We’ll take this on board and review how we can make the directions clearer.
Thank you again for your feedback, and we hope you’re feeling better.
Warm Regards,
The My Local Surgery Team
Very quick and easy to use
Very quick, easy to use and thorough - couldn’t ask for any more!
20 augusti 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hi Samuel,
Thank you for your kind review! 😊 We’re so pleased to hear that the service was helpful when you needed it. We really appreciate you taking the time to share your experience, and we’re glad we could be there to support you. Thank you for choosing our service!
Please don't hesitate to get in touch again, we're always here to assist you.
Warm Regards,
The My Local Surgery Team
Still waiting for delivery….
Had a consultation last thursday and approved my prescription straight away. Said it should be dispatched next day. I was notified that Royal Mail were expecting in Monday and i can see from online that it was not dispatched by Your Pharmacy till then either so already late. We are now 2 days later and it still says the same thing on Royal Mail so clearly my prescription still has not been handed over. This means ill be waiting at least a week before my prescription if not longer!
The doctors informed me this is the service i now have to use but i will be contacting them to inform them that this will not be reliable enough going forward.
19 augusti 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hi Zoe,
Thank you for taking the time to share your experience. We are genuinely sorry for the frustration and disappointment caused by the delay in receiving your prescription.
We completely understand your concerns, particularly as you were advised that your prescription would be dispatched the following day and were then left waiting with limited updates from Royal Mail. We appreciate how important it is to receive medication when expected, and we recognise that this experience has understandably affected your confidence in our service.
Unfortunately, the medication prescribed was temporarily out of stock, and although we received the stock on Monday and dispatched the prescription that day, we acknowledge that this meant the order was already later than originally anticipated. Royal Mail subsequently experienced a delay in transit, which has unfortunately added further time to the delivery.
We also sincerely apologise that we did not communicate the stock issue and the resulting delay to you clearly and promptly. You should not have been left having to monitor the tracking information yourself without a clear explanation from us.
We take your feedback seriously and will use it to improve both our communication and the reliability of the service we provide. We are very sorry that we have fallen short of the standard you expected and deserved on this occasion.
Kind regards,
The My Local Surgery Team
Great not having to wait for a GP…
Great not having to wait for a GP appointment however not having an option to collect a prescription locally was not great as I now have to wait 24 hours to have the prescription delivered
19 augusti 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello,
Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated the convenience of not having to wait for a GP appointment.
We completely understand your frustration regarding the lack of a local collection option, particularly when you need your prescription promptly. As we work with a network of partner pharmacies, prescriptions are currently dispatched directly to your doorstep via courier, with delivery usually within 24 hours. While this information is provided on our website, we appreciate that it may not always be noticed when placing an order.
We understand that having the option to collect locally would be more convenient for some patients, and we really appreciate you highlighting this. Your feedback is valuable to us and will be taken into consideration as we continue to review and improve our service.
Thank you again for your feedback and for choosing our service.
Warm Regards,
The My Local Surgery Team
Crap
Crap, nice help at all. Sis not approve may as qell gone to the pharmacy after finding out the next day
1 augusti 2026
Svar från My Local Surgery
Hi,
We’re sorry to hear that you had a disappointing experience. We understand how frustrating it must have been to wait and then find out the next day that your request could not be approved.
We’d really like to understand what happened and see if there’s anything we can do to help. Please feel free to contact our support team with your details so we can look into this further.
Thank you for taking the time to share your feedback.
Warm Regards,
The My Local Surgery Team
The service made me a good impression
The service made me a good impression, because I didn’t had any expectations about that , but it was very helpful. Thank you
14 augusti 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hi Nubia,
Thank you for your kind review! 😊 We’re so pleased to hear that the service made a positive impression and was helpful when you needed it. We really appreciate you taking the time to share your experience, and we’re glad we could be there to support you. Thank you for choosing our service!
Please don't hesitate to get in touch again, we're always here to assist you.
Warm Regards,
The My Local Surgery Team
Fast and convenient!
Well!!! Amazing service!! Spoke to GP receptionist who advised the usual, no appointments but call back following day when they open to see if any availability that day … then she asked if I’d heard of this service, which I hadn’t. I pre booked an appointment online for the following morning, I joined the video call and the GP was waiting for me! Went through symptoms, asked a few questions and said yes your antibiotics will be posted today for delivery tomorrow!! Will definitely recommend this service 👍👍👍
12 augusti 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hi Hayley,
Thank you so much for your fantastic review! 😊 We’re delighted to hear that you found the service so convenient and that you were able to book your appointment quickly and speak with a pharmacist without having to wait.
It’s great to know that everything went smoothly from your video consultation through to arranging your prescription. We really appreciate your recommendation and your kind words. 👍
Thank you for choosing our service, and we hope to support you again whenever you need us!
Warm Regards,
The My Local Surgery Team
My local surgery is amazing, almost instant.
My local surgery is a break through in getting an almost instant appointment. I used video for synisitus and had a call back within the hour. I was thoroughly assessed and then given antibiotics and a spray. It didn't quite clear up, as the initial infection was quite bad, I had been ill for a while. When I called in again a few weeks later. I got the same Dr and he treated me again. It was simple, professional and I was too ill to leave my bed. So very convenient. I would recommend it to anyone with video accessibility.
31 juli 2026
Svar från My Local Surgery
Hello,
Thank you so much for taking the time to share your experience with us. We’re really pleased to hear that we could make things a little easier for you when you were feeling so unwell and unable to leave your bed.
It’s wonderful to know that you were able to access an appointment quickly, receive a thorough assessment, and speak with the same doctor when you needed further support. We understand how difficult it can be when an infection doesn’t clear up as quickly as hoped, so we’re especially glad we could be there for you throughout your recovery.
Thank you for your kind recommendation. We truly appreciate your trust in our service and wish you continued good health!
Warm Regards,
The My Local Surgery Team
Great all round fast quick efficient…
Great all round fast quick efficient and knowledgable. Recommend. Will use again if needed.
3 augusti 2026
Svar från My Local Surgery
Hi Gemma,
Thank you so much for your fantastic review! We’re delighted to hear that you found our service fast, efficient, and knowledgeable. We really appreciate your recommendation and look forward to helping you again should you need us in the future!
Warm Regards,
The My Local Surgery Team
Great experience
booking was easy, consultation was smooth and I received my medication on time. very pleasant experience. I’ll use this service again.
1 augusti 2026
Svar från My Local Surgery
Hello Hanie,
Thank you so much for your wonderful review! 😊 We’re delighted to hear that you had such a smooth experience, from booking your consultation to receiving your medication on time.
It’s lovely to know that you found our service pleasant and would choose us again. We really appreciate your trust and support!
Warm Regards,
The My Local Surgery Team
Svar från My Local Surgery
Hello Kelly,
Thank you so much for your kind review! 😊 We’re delighted to hear that you had an excellent experience throughout. We really appreciate your support and look forward to helping you again in the future!
Warm Regards,
The My Local Surgery Team
I had a fantastic experience
I had a fantastic experience. The process was so quick and the pharmacist was super helpful and friendly which makes a difference. I felt listened to and supported and got exactly what I needed. I’m better still prescription is coming to my home address.
7 augusti 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hi Kylie,
Thank you so much for your lovely review!
We're so pleased to hear that you had a great experience with us. It's wonderful to know that the process was quick and that our pharmacist made you feel listened to, supported, and comfortable throughout. That kind of care is exactly what we aim to provide.
We're also glad your prescription is on its way to your home—it’s great to hear the service has been convenient for you.
Thanks again for taking the time to share your experience. We really appreciate it and hope you're feeling much better soon!
Warm Regards,
The My Local Surgery Team
A great service and a lot quicker than…
A great service and a lot quicker than trying to see someone at my drs. The gent I spoke with knew what he was talking about and the meds he prescribed came the following morning. A very good way to see someone when your drs don’t want to see anyone. It was easy to do and I had an appointment within an hour, can’t go wrong really.
31 juli 2026
Svar från My Local Surgery
Hello,
Thank you so much for your kind review!
We're really pleased to hear that you found the service quick, easy to use, and a convenient alternative when you needed medical advice. It's great to know you were able to get an appointment within an hour and that the clinician took the time to help you with confidence and expertise.
We're also glad your medication arrived the following morning, so you could start your treatment without unnecessary delay.
Thank you again for sharing your experience. Your feedback means a lot to us, and we hope you're feeling much better now.
Warm Regards,
The My Local Surgery Team
Amazing service
Amazing service, so convenient and easy to book online and the person on call was lovely too. Thanks so much for this service, it really is great.
5 augusti 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Maxi,
Thank you so much for your lovely review!
We're so happy to hear that you found our service convenient and easy to use. It's especially nice to know that you had such a positive experience with the clinician you spoke to—we'll be sure to share your kind words with the team.
Thank you for taking the time to leave us your feedback. It means a lot to us, and we're delighted that our service made a difference. Wishing you all the best and a speedy recovery!
Best Regards,
The My Local Surgery Team
It was a bit difficult at first
It was a bit difficult at first, I cannot log on to the video link but telephone works better for Ciaran at the end. I’m still stressed though.
5 augusti 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello ,
Thank you for taking the time to share your feedback.
We're sorry to hear you had trouble accessing the video consultation, but we're glad that switching to a telephone consultation with Ciaran worked well in the end. We'll certainly take your comments on board as we're always looking for ways to improve the experience for our patients.
We're also sorry to hear that you're still feeling stressed. We hope the consultation was helpful and that things become a little easier for you soon. Thank you again for your honest feedback—it really helps us continue to improve our service.
We wish you a speedy recovery and we're always here if you need any further assistance.
Warm Regards,
The My Local Surgery Team
Great Service!
I couldn’t get in with the GP for my daughter and needed a UTI sorting immediately as we were going away.
I was able to make an appointment straight away as a time to suit me!
Antibiotics on the way! Thank you ☺️
4 augusti 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Jane,
Thank you so much for your lovely review!
We're so pleased we could help when you needed care quickly for your daughter, especially before you were due to go away. It's great to hear that you were able to book an appointment at a time that suited you and get treatment started without the stress of waiting.
We really appreciate you taking the time to share your experience. We hope your daughter is feeling much better, and we wish you both a wonderful trip!
Warm Regards,
The My Local Surgery Team
Detta är Trustpilot
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