Excellent, seen in minutes and medication posted out straight away at no cost. Brilliant service will definitely use again!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So helpful and professional. Really nice pharmacist who listened and talked through my symptoms with me . Easy to join the video call. Would definitely use again
Företaget har svarat
Very efficient booking, got an appointment within the next hour. Pharmacist was lovely, knowledgable and thorough. My medication also arrived in a timely manner. 100% recommend
My Daughter is allergic to penicillin, clearly explained to the doctor she prescribed a non penicillin antibiotic, but we got sent a competently different antibiotic. If I didn't notice we could have... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Kontaktuppgifter
Storbritannien
- mylocalsurgery.co.uk
4,4
Utmärkt
569 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing doctors very experienced…
Amazing doctors very experienced booking process was easy to do
16 mars 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Fiona,
Thank you for your kind feedback. We're really pleased to hear that you found the booking process quick and easy and that you had a positive experience with our pharmacist. We truly appreciate you taking the time to share your experience.
If you ever need assistance in the future, please don’t hesitate to get in touch!
Regards,
The My Local Surgery Team
The online pharmacist was absolutely…
The online pharmacist was absolutely superb in advice and guidance for this particular condition
13 mars 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Keith,
Thank you so much for your kind feedback. We're really glad to hear that our pharmacist was able to provide superb advice and guidance for your condition. Your satisfaction means a lot to us, and we're always here if you need any further support
Best wishes,
The My Local Surgery Team
Easy to get a same day appointment
Easy to get a same day appointment. Professional approach. Great service.
10 mars 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Helen,
Thank you for your kind feedback! We’re glad you found it easy to get a same day appointment and that our team’s professional approach and service met your expectations.
We truly appreciate you taking the time to share your experience. If you ever need assistance in the future, please feel free to use our services again 😊.
Best Wishes,
The My Local Surgery Team
11 days and counting…
After filling out a form on my gps website I was referred to my local surgery. The call itself with the doctor was fine. My only issue is that I aired that last time I used this service it took 2 days for my antibiotics to arrive, she said I should have this lot by the next afternoon. My call was on Thursday 26th February and now as I’m writing this review it is Monday 9th March and I’m still waiting for the antibiotics for my tonsillitis. Having paid for the antibiotics already and trying to contact to try and sort this out is ridiculous. I’ve had to miss out on work, and a family gathering because I was too ill. I personally will not be using this service again and would like a refund for the antibiotics I am still waiting for.
9 mars 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hi Georgia,
Thank you for taking the time to share your experience. I’m truly sorry that your prescription took so long to arrive and that you were left feeling unwell without the medication you needed. That’s certainly not the standard of care we aim to deliver.
I’ve checked your order, and your prescription was dispatched on 26th February, however, once the prescription is handed over to the courier we have limited control over the delivery process. Because we didn't receive any contact from you after this, we weren’t aware there was an issue. Had we known, we would have immediately arranged a replacement and investigated the delivery with the courier.
You also mentioned that you had experienced a similar issue before. However, we were only able to locate one previous order under your name. This order was placed on 22nd September and the prescription was delivered the following day, on 23rd September, so there does not appear to have been an issue with that delivery. However, please let us know if this was not the case.
We completely understand that this experience may make you hesitant to use our service again. However, we are in the process of trying ensure more reliable delivery services and our Customer Service team are incredibly proactive and always ready to resolve any issues quickly for our patients.
If you do decide to use us in the future, please don’t hesitate to get in touch right away should anything go wrong—we’ll do everything we can to make it right.
Thank you again for sharing your feedback, and I’m very sorry for the upset this has caused.
Best Regards,
The My Local Surgery Team
Fantastic service
Fantastic service. Quick and efficient. Friendly and caring professional. Thank you
6 mars 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello
Thank you so much for your kind words. We’re really glad to hear that you had a positive experience with our service. Your feedback truly means a lot to us!
If you ever need any assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Best Regards,
The My Local Surgery Team
Svar från My Local Surgery
Hello Katie,
Thanks for your feedback! We’re glad the process was quick and easy. If you ever need assistance in the future, we’re always here to help
Regards,
The My Local Surgery Team
helpfull
kind, listened and helped me get the meds i needed for my tonsillitis. was appreciated when surgerys are hard to get appointments.
22 februari 2026
Svar från My Local Surgery
Hello Emma,
Thank you so much for your kind feedback! We're glad we could assist you in getting the medication you needed, especially during a time when appointments can be difficult to secure. Wishing you a smooth and speedy recovery!
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Excellent service
2 mars 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Stefanie,
Thank you for your kind words! We’re delighted to hear you had an excellent experience.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Good alternative to GP.
22 februari 2026
Svar från My Local Surgery
Hello Brian,
Thank you so much for sharing your experience with us.
We truly appreciate your recommendation and are pleased we could offer a convenient alternative to GP appointments for suitable medical concerns. If you ever need support again, please don’t hesitate to get in touch — we’re always here to help
Best wishes,
The My Local Surgery
This is very quick service to help us…
This is very quick service to help us with our needs.
27 februari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Jhen,
Thank you for your feedback! We’re glad to hear that our service was able to help you quickly and meet your needs.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
What an amazing service
What an amazing service. I was offered a consultation on the same day and sent the necessary treatment for next day delivery. Thanks to Dan who was lovely and professional.
Update: changed to 4 stars as I was told my antibiotics would be delivered next day, only to be informed by the courier there’s been a 48hour delay which is less than ideal as you want to treat infections as soon as possible. Such a shame, perhaps this is more the fault of the courier than the surgery.
25 februari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello,
Thank you so much for taking the time to share this feedback, it really means a lot to us. Your support and kind words are truly appreciated. If you ever need assistance in the future, please don’t hesitate to get in touch
Best Wishes,
The My Local Surgery Team
Quick and Easy way to access help with common ailments
What a quick and easy way to talk to a pharmacist! Brilliant service I will recommend to anyone who will listen
25 februari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Phoebe,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Great service quick and easy to use for…
Great service quick and easy to use for common conditions.
20 februari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Hale,
Thank you so much for your kind feedback! We’re really pleased to hear that you found our service quick and easy to use. Providing convenient and reliable support for common conditions is exactly what we aim for, so it’s great to know we met your expectations.
If you ever need any further assistance, please don’t hesitate to reach out, we’re always happy to help.
Kind Regards,
The My Local Surgery Team
Super fast
Super fast, simple consultation with extremely friendly professional who advised to pay the prescription charge via a link sent and delivery will be made the next day. Couldn't have been more simple and easy!
18 februari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Shahana,
Thank you so much for your lovely feedback! We’re thrilled to hear that you found the consultation super fast and easy, and that our team was helpful and friendly. 😊 We always aim to make the process as simple as possible, so it’s great to know it worked well for you.
We’re here whenever you need us again!
Best Regards,
The My Local Surgery Team
Quick efficient friendly personable…
Quick efficient friendly personable experience Dally (I hope I spelled correctly) was really lovely and I cannot believe I got medication delivered to my home. What a brilliant service.
17 februari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Lisa,
Thank you so much for taking the time to share this feedback, it really means a lot to us. Your support and kind words are truly appreciated. If you ever need assistance in the future, please don’t hesitate to get in touch
Best Wishes,
The My Local Surgery Team
Very helpful and friendly staff.
16 februari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello
Thank you so much for taking the time to share this feedback, it really means a lot to us. Your support and kind words are truly appreciated. If you ever need assistance in the future, please don’t hesitate to get in touch
Best Wishes,
The My Local Surgery Team
It was my first time using this…
It was my first time using this service. It’s was very easy to do. A great service. I will use it again.
13 februari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Hello Debbie,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Not a suitable service for acute infections
The video consult service is good. However, it is an inappropriate method for UTI’s, when an antibiotic is needed; it is just not suitable to have wait 30 hours to receive the medication. What one would expect is to receive a QR code & then the patient could immediately go and collect the medication from a local pharmacy. Having to wait it out for a next day courier service delivery -is just not suitable for the management of bacterial infections.
11 februari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Thank you for your kind words about the consultation experience, and for taking the time to share such considered feedback.
You raise a genuinely valid point about the nature of bacterial infections and the urgency they can require. We'd like to clarify that our service is designed primarily for patients who prefer the convenience of home delivery; for example, those managing ongoing conditions or who have difficulty accessing a pharmacy in person. For acute infections where speed is critical, a walk-in pharmacy or GP surgery (if appointments are available) will often be the faster route, and we'd always encourage patients to choose whichever option gets them care most quickly.
On the QR code suggestion: this touches on a meaningful gap in how digital pharmacy services currently integrate with the wider dispensing network. It isn't something we're able to offer at present. Please note that pharmacy first is available at your local pharmacy; so if you're able to visit your Pharmacy, you don't need to use our service to speak to a pharmacist.
We're sorry the service didn't meet your needs on this occasion, and we hope you're feeling better soon. If you'd like to discuss your experience further, please do get in touch.
Svar från My Local Surgery
Hello Hainon,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Appalling service
Appalling service, meeting the pharmacist was good, prescribed antibiotics as I was unwell and I am an asthmatic. They have taken 46 hours to get to me. I have two pharmacy shops around the corner from where I live. Why did they get delivered by a courier. Waste of money and dangerous for people who need medication asap. Won’t use again. I hate to think how much it cost, a waste of tax payers money
9 februari 2026
Omdöme utan inbjudan
Svar från My Local Surgery
Thank you for sharing your experience. We're sorry to hear the timing of your delivery caused you distress, particularly when you were feeling unwell.
To provide some context: our same-day dispatch cut-off is 4pm, which is clearly stated on our website. As your consultation took place after this time, your medication was dispatched the following business day. We're sorry if this wasn't clear to you at the point of booking.
It's also worth clarifying that My Local Surgery is a private service and operates entirely independently of NHS pharmacy funding, so there is no cost to taxpayers.
Our service is designed for people who prefer remote consultations and home delivery; it isn't a replacement for walk-in pharmacy access, which remains available to you locally. We'd always encourage patients to use whichever route gets them care fastest, and if your need is urgent, a local pharmacy will often be the right choice.
We're glad the pharmacist was able to help you, and we hope you're feeling better. If you'd like to discuss your experience further, please don't hesitate to contact us directly.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.