Madeleine was a professional and helpful consultant, ensuring all my documents were right, saving me problems further down the line. She kept me informed at all times of what was needed. I would h... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
MyBritishPassport lead me through the process step by step. They used clear language & good description in what to do & what would happen next. Yes I could have done it independently but they complete... Se mer
Företaget har svarat
The assigned agent, Hayley, always responded promptly by email. I was glad to have her advice about the photo and the required supporting documents. It was reassuring to receive updates when the app... Se mer
Företaget har svarat
Quick easy to understand instructions. Shaun was quick with his replies and very helpful. Did struggle with the fact that I live in rural Alberta and only have a Postal Box for an address. So DHL ar... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
MyBritishPassport is the leading international British Passport Service Provider catering to British citizens residing outside of the UK. Since its establishment in 2008, the company has been offering efficient and hassle-free online services for British Passport renewals, replacements, and applications from abroad.
Kontaktuppgifter
Sydafrika
- mybritishpassport.com
4,9
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
All worked well !
All worked well !! Easy to deal with , excellent responses from Sharron & did not take TOO LONG to get the passport !!
15 maj 2026
Omdöme utan inbjudan
Svar från MyBritishPassport
Thank you for your encouraging feedback. We’re pleased we could make your UK passport application simple and efficient. Here’s to many unforgettable trips ahead!
Shaun
Shaun, our adviser answered all our questions and was very helpful. He replied to every message I sent him. Thank you.
15 maj 2026
Omdöme utan inbjudan
Svar från MyBritishPassport
We’re grateful for your positive feedback and are thrilled everything met your expectations. It was a pleasure assisting you. Wishing you smooth and enjoyable travels wherever you go!
Mine was not a simple application
Mine was not a simple application for a few reasons. MyBritishPassport helped me navigate the various wrinkles and receive my passport in a timely manner, despite the obstacles. Communication was timely and excellent
13 maj 2026
Omdöme utan inbjudan
Svar från MyBritishPassport
We really appreciate your kind feedback. It’s great to hear that your experience was smooth and stress-free, exactly what we aim for. Enjoy all the opportunities that come with your new UK passport!
Exceptional service and communication
The person we dealt with being Madeleine was fantastic. Her communication and follow up was the best.
12 maj 2026
Omdöme utan inbjudan
Svar från MyBritishPassport
Thank you for your kind words and for choosing us. We’re thrilled you had a great experience. Feedback like yours keeps us motivated to deliver top-quality service. Enjoy your new British passport!
Great experience with MyBritishPassport
Great experience with MyBritishPassport.com. Chelsea guided me easily and promptly through each step of the process. 10/10 :)
13 maj 2026
Omdöme utan inbjudan
Svar från MyBritishPassport
We’re incredibly grateful for your feedback and are so pleased you’re happy with the service you received. It’s always a pleasure assisting our customers. Safe travels and enjoy the benefits of your new UK passport!
Francois was extremely helpful and…
Francois was extremely helpful and provided us with a seamless experience. Excellent service, pleasant to work with and timely. Unfortunately our experience with DHL in Vancouver was very different.
6 maj 2026
Omdöme utan inbjudan
Svar från MyBritishPassport
Thank you for sharing your experience with us. We’re delighted to know you were satisfied with our service. On behalf of DHL, we apologise for the inconvenience caused. Wishing you many happy and safe adventures ahead!
Highly recommended
The entire process was extremely well managed. From vetting and approval of photos (that we took ourselves), through submission of the application and supporting documents, we were guided expertly by our consultant Natasha. Our passports arrived earlier than we had expected and I highly recommend the service.
4 maj 2026
Omdöme utan inbjudan
Svar från MyBritishPassport
Thank you for your positive review. Our goal is to make every UK passport application straightforward and efficient, and we’re glad we achieved that for you. Wishing you many exciting adventures ahead!
Efficient and stress free passport service
Straightforward, clear instructions and really efficient. Kept up to date on all stages of the renewal of a very old passport. The courier costs and service are included in the cost which makes the whole process seamless and really easy. Glenda was great! Well worth it.
1 april 2026
Omdöme utan inbjudan
Svar från MyBritishPassport
Thank you for your wonderful review and for trusting us with your UK passport application. We’re delighted you had a positive experience. Your feedback truly motivates our team. Wishing you safe travels and many memorable journeys ahead with your new British passport!
Excellent communication
From the moment I was assigned Madeleine to help me navigate collating and managing all my documents the process was seamless. Although the process was lengthy, Madeleine always kept me informed of the next step.
13 maj 2026
Omdöme utan inbjudan
Svar från MyBritishPassport
Thank you for taking the time to share your experience. Your review means a lot to us, and we’re so pleased we could assist you successfully. Wishing you exciting adventures with your new British passport!
Francois did a great job and helped me…
Francois did a great job and helped me get it done step by step great work.😁
12 maj 2026
Omdöme utan inbjudan
Svar från MyBritishPassport
We’re grateful for your positive feedback and are thrilled everything met your expectations. It was a pleasure assisting you. Wishing you smooth and enjoyable travels wherever you go!
Christa helped me navigate the red tape…
Christa helped me navigate the red tape and confusing bureaucracy of getting a UK passport from Australia.
12 maj 2026
Omdöme utan inbjudan
Svar från MyBritishPassport
Thank you for your encouraging feedback. We’re pleased we could make your UK passport application simple and efficient. Here’s to many unforgettable trips ahead!
easy process
I spoke to a very nice lady named Brittany who helped me very much and nothing was to much trouble. She made the whole process easy and trouble free.
4 maj 2026
Omdöme utan inbjudan
Svar från MyBritishPassport
Thank you for your encouraging feedback. We’re pleased we could make your UK passport application simple and efficient. Here’s to many unforgettable trips ahead!
I’m so glad I went with my British…
I’m so glad I went with my British passport to get my expired passport renewed.
Hayley, the consultant was a great help and encouragement.
I was kept in the loop with what was happening and was replied promptly to any queries I had.
Thank you!
12 maj 2026
Omdöme utan inbjudan
Svar från MyBritishPassport
Thank you for your wonderful review and for trusting us with your UK passport application. We’re delighted you had a positive experience. Your feedback truly motivates our team. Wishing you safe travels and many memorable journeys ahead with your new British passport!
Application process
Leigh kept me informed at each step of the process. The application process was fairly easy. Oversight on my behalf for not reading instructions properly.
11 maj 2026
Omdöme utan inbjudan
Svar från MyBritishPassport
We appreciate you taking the time to leave such positive feedback. Your support helps us continue improving our services. Wishing you happy and safe travels!
The support was so helpful and timely
The support was so helpful and timely. Hayley did a tremendous job to support the processing of my passport.
4 maj 2026
Omdöme utan inbjudan
Svar från MyBritishPassport
Thank you for sharing your experience with us. We’re delighted to know you were satisfied with our service. Wishing you many happy and safe adventures ahead!
Happy renewal of my British 🇬🇧 passport
I was very happy with the process of renewing my British 🇬🇧 passport over the eleven weeks from the start of the process to delivery 🚚 of my passport here in Australia 🇦🇺 today ..Carina the consultant was very helpful with every stage which was amazing and made the process easier..thank you once again..I am now ready to book holiday arrangements to the uk 🇬🇧 this coming July and August..hugs to all.. Richard
11 maj 2026
Omdöme utan inbjudan
Svar från MyBritishPassport
We’re incredibly grateful for your feedback and are so pleased you’re happy with the service you received. It’s always a pleasure assisting our customers. Safe travels and enjoy the benefits of your new UK passport!
Nicky
Nicky, the Consultant, responded very quickly to any question or request that I made. She explained everything clearly and her updates were received frequently and on time.
I would most definitely recommend her and the organisation to anyone needing to update their British Passport.
11 maj 2026
Omdöme utan inbjudan
Svar från MyBritishPassport
Thank you for your positive review. Our goal is to make every UK passport application straightforward and efficient, and we’re glad we achieved that for you. Wishing you many exciting adventures ahead!
Use the official GOV.UK site and save unnecessary costs
up front: my fault completely for landing on this site.
It is not the official GOV.UK site for British Passport issues. But like me, maybe a lot of people get caught by the fact that it may look official.
So basically you pay for a passport from Europe 275 GBP
whereas the official site only charges you 145, 14 GBP.
For no benefit whatsoever. The official site tells you exactly the same as this site as what to do, what is necessary, how to send, etc. etc.The official site also helps if necessary.
As I had already paid up front I stuck with them. When it came to a couple of questions the employee was no help at all. On the site you can request a phone call - but they never called back, just repeated a mail answer I already had. The employees knowledge of the DHL Courier regulations was simply wrong.
A lesson learnt.Check web sites thouroughly and use the official sites.
30 april 2026
Omdöme utan inbjudan
Svar från MyBritishPassport
Thank you for taking the time to share your concerns. We take feedback very seriously.
Please allow us to clarify that while we are not a government agency, we are a legitimate service provider that assists with the processing of British passport renewals, replacements and applications from abroad. Our role is to offer additional support and services not provided on the official government site, which may account for the difference in price. This information is available in our terms of service and FAQs, as well as a disclaimer on every page of our website which we strive to present as transparently as possible.
Can you please confirm who your consultant was in order for us to investigate this further. Looking forward to your feedback.
U.K.PASSPORTS offers an independent service, not associated in any way with any government. You have the option to apply directly on the government website, however, our services exist to prevent the risk of possibly losing your government fees if your application is rejected or delayed for too long.
To view our authenticity, click here: https://ukpassportsmail.com/authentication/
Chelsea made the remote process from…
Chelsea made the remote process from New Zealand very easy and was helpful
11 maj 2026
Omdöme utan inbjudan
Svar från MyBritishPassport
We really appreciate your kind feedback. It’s great to hear that your experience was smooth and stress-free, exactly what we aim for. Enjoy all the opportunities that come with your new UK passport!
A rough path made smooth
A very complicated process for me was handled well by Shaun of U.K.Passports who avoided the pitfalls which could have caused delays or cancellations.
10 maj 2026
Omdöme utan inbjudan
Svar från MyBritishPassport
Thank you for taking the time to share your experience. Your review means a lot to us, and we’re so pleased we could assist you successfully. Wishing you exciting adventures with your new British passport!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.