I had my eye on the fluffy Marc Jacobs medium tote bag for some time. Since you are officially closing on 19 September 2025, I had to buy one last bag and it had to be this bag. I can't fault My... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The ease of navigating your website has been very helpful for me in buying bags for the women in my life (daughter, granddaughter x 2). The bags are Christmas gifts as were the ones I bought last yea... Se mer
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I ordered a Marc Jacobs bag with MyBag a little over 2 weeks ago. Since then, the bag never reached me and has been returned to sender. The MyBag website has now disappeared and no one has respond... Se mer
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Customer service replies super quick on chat and they are very helpful with issues. First time using mybag recently and honestly will probably purchase alot more here since theres peace of mind. Happy... Se mer
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Företagsinformation
Om MyBag
Skrivet av företaget
MyBag
Helpful Links
About Us
At MyBag we're about arming our #girlgang with not only just worthy handbags but the confidence to match. Bringing you the latest trends, style updates and newest launces, we're the online destination for all your designer handbag and accessory needs.
Kontaktuppgifter
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, Storbritannien
- 01618131485
- mybag.com
4,0
Bra
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från MyBag
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Absolutes scammers do NOT shop from…
Absolutes scammers do NOT shop from them!
Bought a bag, received turned out too big. Contacted the seller immediately, setup a return paid £2,99 for the return qr code. When I have tried to return the bag at the post office turns out the label it’s for a small envelope but not a medium box! Desperately tried to contact the seller as I cannot setup a new sales return, getting generic bot responses which has nothing to deal with my query and I cannot return the bag!!! Be aware!!
11 april 2025
Omdöme utan inbjudan
Svar från MyBag
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Svar från MyBag
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good quality of bag, I really love it
The best choice of the bag i choose really love it,
10 april 2025
Svar från MyBag
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Livraison incomplète
J’ai commandé 2 sacs et n’en ai reçu qu’un. Impossible de les joindre par le formulaire de contact. 130€ dans la vue!
9 april 2025
Omdöme utan inbjudan
Svar från MyBag
Bonjour Amandine,
Je suis désolé d'apprendre la frustration causée par cette affaire.
Je suis heureux de pouvoir résoudre ce problème pour vous.
Veuillez fournir votre numéro de commande ou nous contacter via votre compte et nous serons en mesure de résoudre ce problème immédiatement.
Salutations,
Équipe chargée des commentaires
Sent half a bag
Sent half a bag. Been trying to get this resolved for the past 10 days. No customer service every day I’ve been told to wait for the next day. Lack of customer service. Terrible
7 april 2025
Omdöme utan inbjudan
Svar från MyBag
Hi Bianca,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
Svar från MyBag
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Svar från MyBag
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The bag was beautiful however
The bag was beautiful however, the delivery man left it in a bushes in front of the house. I have spend money on that bag and anyone would have taken it. Luckily my daughter saw the man from the window upstairs and saw he put the bag in the bushes. She was shocked he did that. I don’t think I would buy anymore because it is not safe to get my delivery 📦 in my hand. If the delivery man is going to put it in bushes near the house. Then I won’t order again.
3 april 2025
Svar från MyBag
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your delivery, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Super fast delivery and a great easy…
Super fast delivery and a great easy shopping experience on line thanks love my bags
3 april 2025
Svar från MyBag
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Bad customer service, when it comes to refund.
I ordered three items from my bag website on the 15th, and it was delivered on the 17th. I returned 2 bags on the 18th because one of the bag was old. I was refunded for one bag and they have refused to refund me for used bag they sent to me. They said they will investigate and get back to me in three days, up till now I've not heard anything from them. My order number is 658522245
17 mars 2025
Omdöme utan inbjudan
Svar från MyBag
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Quick efficient service
Very quick delivery and was kept updated of delivery date and time
1 april 2025
Svar från MyBag
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
J'ai commandé une grande valise XL pour…
J'ai commandé une grande valise XL pour mon voyage. La livraison était rapide. Ils ont envoyé via DHL puis la poste a pris le relais vu que je travaille donc je ne suis pas chez moi les heures de la journée. Quand j'ai ouvert le colis, j'ai été déçue parce qu'il y avait une cassure au bas de la valise. Je ne comprends pas quel genre de choc durant le voyage pouvait faire cela. J'ai contacté le service client via mail. Certes, ils sont très réactifs mais la solution qu'ils m'ont proposé soit je renvoie la valise soit je suis remboursée mais juste à hauteur de 20%. Je ne pouvais pas me permettre de renvoyer encore la marchandise et d'attendre car je n'ai pas le temps de faire le va et vient et mon voyage approchait. J'ai donc essayer de négocier pour du 30 % au moins de remboursement mais on m'a remboursé à hauteur de 25%. En conclusion, ce serait bien qu'ils vérifient chaque marchandise avant d'envoyer parce que personne ne veut recevoir une marchandise abimée
10 mars 2025
Omdöme utan inbjudan
Svar från MyBag
Bonjour,
Je suis désolé d'apprendre la frustration causée par cette affaire.
J‘ai résolu ce problème pour vous et vous ai envoyé un message sur votre compte en ligne.
Pouvez-vous vous connecter à votre compte en ligne pour afficher le message dans le centre de messages ?
Si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous contacter et nous vous aiderons.
Cordialement,
Équipe chargée des commentaires
Svar från MyBag
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Service client déplorable
Service client déplorable. j'ai acheté un sac très quali mais qui ne correspondait pas à ce que je recherchais. J'ai demandé un retour et on m'a répondu un truc incompréhensible (mal traduit) qui disait "nous fournissons une étiquette de retour mais pas les frais de port qu'ils achètent". J'ai reçu une étiquette avec juste un code barre, pas d'infos de transporteur rien du tout, du coup je suis allée à la poste envoyer le colis à mes frais en gardant la facture et ils ne m'ont jamais remboursée les frais en disant que c'est moi qui avais mal compris.
A fuir car aucun suivi, communication pourrie (sauf si vous parlez allemand visiblement) et si l'article ne vous plaît pas vous en aurez pour 30€ de votre poche pour le renvoyer, donc super sachant que pour moi il s'agissait d'un cadeau pour mes 30 ans, résultat j'ai juste perdu 30€ et eux s'en fichent royalement et ne répondent même pas aux messages
30 mars 2025
Omdöme utan inbjudan
Svar från MyBag
Bonjour Elodie,
Je suis désolé d'apprendre la frustration causée par cette affaire.
Je suis heureux de pouvoir résoudre ce problème pour vous.
Veuillez fournir votre numéro de commande ou nous contacter via votre compte et nous serons en mesure de résoudre ce problème immédiatement.
Salutations,
Équipe chargée des commentaires
Would give 0 stars if i could!
Awful awful awful company! I sent my bag back in october and only got my refund back recently after constantly hassling them! Customer service are useless and were telling me different things when i spoke to different people! Would never order from here ever again!
1 januari 2025
Omdöme utan inbjudan
Svar från MyBag
Hello,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order. I am unable to locate your account using the details you have provided. Please update the review with an order number to enable us to reach out to you directly.
Regards,
Liam
Good service
Excellent service I ordered my bag and I received it the next day. Very pleased with the bag I received.
29 mars 2025
Svar från MyBag
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
See by Chloe bag petite and great buy…
See by Chloe bag petite and great buy love the product and an easy website to view products and buy from. Will most Definitely be ordering again
29 mars 2025
Svar från MyBag
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Delivery is fast but no gifts
I selected a gift when placing my order, but only the bag arrived, and none of the gifts were included. There was no explanation at all.
25 mars 2025
Svar från MyBag
Hello Won ik,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Natalia
Svar från MyBag
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.