Items ordered and delivered efficiently. Had a small problem with one of the item supplied which was quickly resolved by customer services. All in all a very good experience and excellent customer s... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great range of products , good prices. Website is terrible , cannot get a formal quote from the basket page. The click tab just takes you to payment. Previously the website was far less clunky and... Se mer
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I'm a new employee to Moog and didn't have any safety shoes - I ordered my new safety shoes from you guys last Tuesday, I was told they would arrive up to a week later. But two days later, I had an... Se mer
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I ordered an internal groove digital calliper and told the sales person that we were closed Friday to Sunday. The sales person confirmed this note had been added to the order, and that the goods would... Se mer
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Företagsinformation
- Leverantör av industriutrustning
- Slipmedelstillverkare
- Leverantör av fabriksutrustning
- Tillverkare
- Leverantör av säkerhetsutrustning
- Ståldistributör
Skrivet av företaget
As a leader in the supply of Metalworking, MRO and Safety products, MSC helps drive the growth of customers by providing engineering support across the entire shop floor. MSC will find the correct tool for the job, helping customers increase efficiencies and develop solutions for their production challenges.
Your Machine Shop Specialist
Skrivet av företaget
- Solving your operational challenges
- Helping machine shops and businesses keep production running smoothly with the right tools, available when you need them. From high‑performance cutting tools and toolholding to safety and maintenance supplies, you get fast access to quality products, expert support and reliable next‑day delivery. Reduce downtime, control costs and focus on making your business succeed, not chasing supplies.
Reliable and Easy Business Partner
We value our customers and deliver what we say we will
We offer a no-quibble returns policy on all catalogue items, with free collection from your premises. For non-catalogue items, we provide quotations within 4 hours, and our team responds to all written and email enquiries within 2 hours. If you need your order quickly, simply order online or call our freephone number, 0800 66 33 55, and your items will be ready for collection within 20 minutes.
Kontaktuppgifter
7 Pacific Avenue, WS10 7WP, Wednesbury, Storbritannien
- 0800 66 33 55
- customerservice@mscdirect.co.uk
- mscdirect.co.uk
Next Day Delivery
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service ordered at 3.00pm
Excellent service ordered at 3.00pm. Next day delivery
5 februari 2026
Svar från MSC Industrial Supply Co.
Good afternoon
Thank you for your 5 star review, we know our customers need in stock items and delivered quickly.
Kind regards
Jenna
MSC Industrial Supply
They deliver within a day or so of my…
They deliver within a day or so of my order - and, as usual, the quality is excellent
8 februari 2026
Svar från MSC Industrial Supply Co.
Good afternoon
Thank you for your 5 star review. We are happy to see we keep the service consistent to you.
Kind regards
Jenna
MSC Industrial Supply
Svar från MSC Industrial Supply Co.
Good afternoon
Thank you for your 5 star review, we know our customers need fast reliable in stock items.
We look forward to supporting you again in the future.
Kind regards
Jenna
MSC Industrial Supply
Svar från MSC Industrial Supply Co.
Good afternoon Emma
Thank you for your review, we are pleased to see you benefited from our teams easy to business with service promise.
Kind regards
Jen
MSC Industrial Supply
Super fast delivery
4 februari 2026
Svar från MSC Industrial Supply Co.
Good afternoon Amy
Thank you for your 5 star review, we know our customers rely on our service so great to see we got the items to you quickly.
Kind regards
Jen
MSC Industrial Supply
Shoddy delivery company
The only thing that went wrong was the delivery.
Delivery was due to be late on Wednesday between 17:30 and 18:30.
DPD delivery Driver pretended to miss us when we waited behind at work for the delivery.
He definitely did NOT try to deliver as I was waiting by the door.
The next day the parcel was delivered but it was put in an obscure place in a shelter at the back of the property. This meant that I thought he had delivered it to someone else as he didn't say where he had left it. I have had a machine waiting for the 6mm Carbide Endmills for a couple of hours that could have easily been avoided.
3 februari 2026
Svar från MSC Industrial Supply Co.
Good afternoon Richard
Thank you for reaching out to us with your experience, firstly my apologies our delivery company failed to deliver to our expectations. I will be investigating this issue to ensure this does not happen again.
Kind regards
Jenna
MSC Industrial Supply
Pretty hopeless since the website was updated a few years ago
Web site not easy to use, items said to be available for delivery in 7 days direct from supplier subsequently manually acknowledged with a much later date, system continually says addresses and post codes are formatted wrong.
3 februari 2026
Svar från MSC Industrial Supply Co.
Good afternoon Tony
We are sorry to hear this and appreciate you taking the time to share your experience.
It's disappointing to hear the website didn't meet your expectations.
We are actively working on improving our sites usability and I will feed back your review into the team to ensure we improve this experience going forward.
Kind regards
Jenna
MSC Industrial Supply
Svar från MSC Industrial Supply Co.
Good afternoon
Thank you for taking the time to leave us a review.
We are so glad you had a great experience with us.
Kind regards
Bec
MSC Industrial Supply
Speedy delivery and helpfulness of…
Speedy delivery and helpfulness of staff when enquired about product etc.
2 februari 2026
Svar från MSC Industrial Supply Co.
Good afternoon
Thank you for taking the time to leave us a review.
We love to hear from our customers regarding their experiences with us.
Kind regards
Bec
MSC Industrial Supply
Consistently the worst website in the…
Consistently the worst website in the industry.
I’m not the first person in the reviews to flag up how bad the experience of using their site is.
Searching for products is purgatory, with items they evidently do sell sometimes simply not appearing in search results, as well as incorrect prices displayed, incorrect descriptions and incorrect specs.
Customer service is generally proactive, but the IT of their site is so appalling that it’s no co-incidence my needs have nearly always been met by alternative suppliers.
3 februari 2026
Omdöme utan inbjudan
Svar från MSC Industrial Supply Co.
Good afternoon
I have dropped you an email regarding your experience in an attempt to resolve this for you.
I am sorry we have not got it right this time for you.
Kind regards
Jenna
MSC Industrial Supply
Always plenty of stock and just what we…
Always plenty of stock and just what we need, quick turn around.
28 januari 2026
Svar från MSC Industrial Supply Co.
Good afternoon Kate
Thank you for the feedback we aim to please and fulfil our customers requirements at all times.
Kind regards
Bek
MSC Industrial Supply
ADJUSTABLE PIN FACE SPANNER 3MM D
The tool (ADJUSTABLE PIN FACE SPANNER 9400 - 3MM D) is exactly as described with good quality.
The delivery is fast in next day.
29 januari 2026
Svar från MSC Industrial Supply Co.
Good afternoon George
Thank you for taking the time to review your experience with MSC.
Kind regards
Bek
MSC Industrial Supply
Quick efficient service
Quick efficient service and a great range of products.
Very easy to deal with.
29 januari 2026
Svar från MSC Industrial Supply Co.
Good afternoon
Thank you for the review, our team will be pleased to see you have rated us 5 stars.
Kind regards
Bek
MSC Industrial Supply
Great service and pleased with the parts
Purchased what I needed and very quick turnaround for delivery. Found the search engine rather clunky so it was great also having the book
28 januari 2026
Svar från MSC Industrial Supply Co.
Good morning David
Thank you for your review, we take all feedback on board I have dropped you a line to obtain further information we can look at ways to improve your experience.
Kind regards
Jenna
MSC Industrial Supply
Easy to order massive selection good…
Easy to order massive selection good pricing rapid delivery
28 januari 2026
Svar från MSC Industrial Supply Co.
Good afternoon Kelvin
Thank you for taking the time to review your experience with MSC.
Kind regards
Bek
MSC Industrial Supply
Good service website not great.
28 januari 2026
Svar från MSC Industrial Supply Co.
Good morning
Thank you for taking the time to leave us this review.
We take all feedback and look to improve, I have dropped you an email to obtain further info we can get this experience improved.
Kind regards
Jenna
MSC Industrial Supply
Svar från MSC Industrial Supply Co.
Good afternoon Chris
Thank you for taking the time to review your experience with MSC.
Kind regards
Bek
MSC Industrial Supply
MSC Industrial Supply, outstanding service
MSC Industrial Supply consistently delivers outstanding service. Orders are processed quickly, shipped on time, and arrive exactly as expected. Their responsiveness and efficiency make them a reliable partner for our operational needs. Highly recommended as a dependable and prompt supplier.
26 januari 2026
Svar från MSC Industrial Supply Co.
Good morning Ryan
Thank you for taking the time to leave such a fantastic review, we are so pleased to hear we can support you and keep your business moving forward,
Kind regards
Jenna
MSC Industrial Supply
Great service. Product arrived undamaged and on time
Product arrived undamaged and on time
23 januari 2026
Svar från MSC Industrial Supply Co.
Good afternoon
Thank you for taking the time to review your experience with MSC.
Kind regards
Bek
MSC Industrial Supply
search feature does not work very well…
search feature does not work very well and requires the user to put in exact text for the part/s to be found.
E.G.
Helicoil m5 spiral flute tap comes up with no results., Helicoil m5tap does.
but if you look into the results pulled through the description of the tap is identical to that typed in the first instance
23 januari 2026
Svar från MSC Industrial Supply Co.
Good morning Paul
Thank you for reaching out with this feedback. I have sent this over to our developers to look into and improve the experience.
We appreciate all feedback that helps us improve and take action on everything.
Kind regards
Jenna
MSC Industrial Supply
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