Great company e ellent what they do the staff are great what i like your zale tea. Let u look at vehicales there no presure with your loads of csr too choose and very cheap best company i have delt... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Our sales person Tommie and very helpful and patient with us and took his time to show us a range of cars until we found the one that was right for us. He made sure the car was perfect when we picked... Se mer
Bought the car after suffering abuse by a salesman. Gave me a 12 month warranty as compensation for abuse. I then purchased the Nissan Qashqai after it was checked over and motd for 12 months... Se mer
We recently got our new car from Motor Range Aintree and honestly couldn’t fault the whole experience, especially Georg. From the moment we arrived, Georg was friendly, welcoming and really ea... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The Northwest's No. 1 for used cars with over 2000 cars available. We have the biggest choice of used cars in Liverpool. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team on 0151 527 7010 or live chat on our website - visit www.motorrange.co.uk. Ideally situated at the end of M57/M58 motorways, Motor Range Liverpool is simple to get to from all directions. You’ll find us opposite Switch Retail Park on Dunnings Bridge Road, with easy access, plenty of on-site parking, and a complimentary hot drink waiting at our refreshment station. Motor Range, Dunnings Bridge Road, Liverpool, L30 6YW. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm
Kontaktuppgifter
Dunnings Bridge Road, L30 6YW, Liverpool, England, Storbritannien
- 01515277010
4,6
Utmärkt
226 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Thank you
Sophie Wilkes and Harris Anderson have made buying a car easier than ever. Very polite, welcoming and professional in what they do.
30 juni 2026
Omdöme utan inbjudan
Svar från Motor Range - Liverpool
Hello, thank you kindly for taking the time to leave this 5 star feedback!
Best wishes,
Laura Gilchrist
Customer Care
Lies, faults, broken promises and a 9 month delay
Bought a car in October. Multiple issues with it from day 1. Lies, lies, broken promises, lies and lies. 8 months on I am still waiting for resolutions. I waited a month for an appointment after they had finally acknowledged my complaint and everything seemed to be progressing. I lose a day's work to take my car into them and get a call the next day saying 'we acknowledge the problems and agree they exist...... bring it in in 6 weeks and we may fix them then' that will be almost 10 months.
No heaters, no air conditioning, no fans at all, no tail light, dodgy wheel, faulty seat belt. Truly pathetic service. Will never ever use them again.
Recieved really good service right up until I paid then it became terrible. Took them 6 months to claim ownership of the car I part exchanged so I recieved multiple fines from DVLA for no tax and MOT.
Shop around. Better prices and service elsewhere.
26 juni 2026
Omdöme utan inbjudan
Svar från Motor Range - Liverpool
Hello Matt,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and completely understand your frustration. This is certainly not the level of service we aim to provide.
We appreciate that there have been a number of outstanding issues with your vehicle, and we apologise for the delays in resolving these. Following our technicians' inspection, the required replacement parts have been identified and ordered directly from MG. Unfortunately, these parts are currently on back order with the manufacturer and are expected to arrive later this month, which has been outside of our control.
With regards to the air conditioning concern, our technicians have carried out initial testing using a diagnostic dye to help identify the source of the leak. As discussed, you are booked back in with us on 10th July for a waiting appointment, which will allow sufficient time for us to accurately diagnose the issue and complete any necessary repairs.
We remain committed to resolving the outstanding issues as quickly as possible and thank you for your patience while we work towards bringing this matter to a conclusion.
Best wishes,
Laura Gilchrist
Customer Care
Andrei sold us our new Vauxhall…
Andrei sold us our new Vauxhall Mokka…our first electric! Great job and really pleased with the service and the car
27 juni 2026
Omdöme utan inbjudan
Svar från Motor Range - Liverpool
Hello Brendan, thank you for the 5 star feedback! Happy Motoring.
Best wishes,
Laura Gilchrist
Customer Care
Harris was brilliant
Harris was brilliant
took me through every step and sorted us out brilliantly was open and honest and got the car turned round extra quick for me
25 juni 2026
Omdöme utan inbjudan
Svar från Motor Range - Liverpool
Hello Ian, thank you for the 5 star feedback! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
5 stars
Olly H was a great help from the start, let me have a browse in my own time and was always there to help. Stevo K made the final process simple and easy. Quick turn around, got it the next day. Thanks very much
21 juni 2026
Omdöme utan inbjudan
Svar från Motor Range - Liverpool
Hello Gemma, thank you for the 5 star feedback!
Best wishes,
Laura Gilchrist
Customer Care
CHECK EVERYTHING before handing over any money and be wary of buying Tesla's.
CHECK EVERYTHING before handing over money!
First off this place hasn't got a clue about Tesla's, they will claim that they don't sell them with a battery health lower that 97% while the ones we looked at we low to mid 80%. So check the battery health before even thinking about buying one. They also don't have a clue how to help you with setting the app up and don't even give you a new keeper slip to help with it.
Avoid Georg he is useless, asked for 5 things to be sorted out on the car before we picked it up he claimed they were done and only one of them was done. We asked for new wipers and air filters (none were hard jobs but needed doing on the on board computer) got home and checked and there wasn't even an air filter present on the car it was just a big gap, wipers haven't been done or new rear reverse camera wasn't put on and the boot needed adjusting, none of it was done! They said it was done but their 'service department' wasn't very 'well up' on Tesla's so they couldn't reset it on the onboard computer (it's simple, it took me 5 seconds to work it out) They fixed one scratch And had the car for a week to "prep" it. Also the valeting was atrocious! My 4 year could clean the car better.
We asked for the car to be charged to 100% earlier in the day it was at 52% when we picked it up.
If your sales person is off work NO ONE can help you, we had questions about the car that needed answering and Georg was off Monday and Tuesday and the car was supposed to be 'ready' on Wednesday. We wanted the nice plates on that were on the car kept on and not changed to the awful motor range ones but couldn't get this done because we couldn't speak to him so we've had to spend another £60 ourselves to get new plates, it wasn't charged so it cost up £20 to charge it at a quick charge point so we were £80 down straight away through their incompetence.
Let's see what management has to say today.
24 juni 2026
Omdöme utan inbjudan
Svar från Motor Range - Liverpool
Hello Chris,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you are unhappy with your experience, as this is never how we want any customer to feel.
We do sell hundreds of electric vehicles every month, including Teslas, and our team has extensive experience with them. We are sorry that on this occasion we did not meet your expectations.
Following your conversation with our management team, we are already arranging for the points you raised to be addressed as quickly as possible. We believe the issue with the rear camera is being caused by a small scratch on the camera lens, and a replacement has already been ordered and will be fitted as soon as it arrives. We also apologise if you felt the valet was not completed to an acceptable standard. We will, of course, be carrying out a full complimentary re-valet when you return.
With regards to the vehicle charge, Georg placed the vehicle on charge as soon as you requested. However, he was unable to guarantee it would reach 100% before your collection time. Whilst we appreciate your preference, our standard handover procedure is not to supply electric vehicles fully charged, just as we do not provide petrol or diesel vehicles with a full tank of fuel. A 52% charge still provides a substantial driving range for most journeys.
We also understand your disappointment regarding the registration plates. Had we been made aware earlier that you wished to retain the original plates, we would have been happy to arrange this. Unfortunately, by the time you arrived to collect the vehicle, the original plates had already been replaced with our standard Motor Range plates, which is common practice across many dealerships. Nevertheless, we appreciate your frustration and, as a gesture of goodwill, we will be refunding the £80 you mentioned.
Most importantly, we are pleased that we have now been able to speak with you directly and are working together to resolve these issues. We look forward to welcoming you back on Monday, completing the outstanding work, and ensuring you can enjoy your new vehicle with confidence.
Best wishes,
Laura Gilchrist
Customer Care
Used motor range for many years…
Used motor range for many years wouldn’t go anywhere else ,
24 juni 2026
Omdöme utan inbjudan
Svar från Motor Range - Liverpool
Hi Debby, thanks for the 5 star feedback! Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Picked up my 2020 Range Rover Evoque…
Picked up my 2020 Range Rover Evoque today and I am over the moon.
Can’t thank Salesman, Harris enough. Brilliant sales experience.
23 juni 2026
Omdöme utan inbjudan
Svar från Motor Range - Liverpool
Thank you Sonia for the fantastic review! Wishing you many happy miles in your Range Rover Evoque!
Best wishes,
Laura Gilchrist
Customer Care
Jamie was excellent
Jamie was excellent, very friendly and down to earth. No pressure or jargon, just straight forward information and clear answers to our questions.
Made us feel welcome and was fast to respond to messages and emails.
When I buy my next car I will be asking for Jamie again.
19 juni 2026
Omdöme utan inbjudan
Svar från Motor Range - Liverpool
Hello, thank you so much for taking the time to leave this great feedback! Your kind comments will be passed on to Jamie and we look forward to welcoming you back in the future!
Best wishes,
Laura Gilchrist
Customer Care
Georg....customer service exceptional
Georg....customer service exceptional, simplified , easy to understand all technicalalities.
Staff great, easy to view and navigate site.
14 juni 2026
Omdöme utan inbjudan
Svar från Motor Range - Liverpool
Thank you Lisa for this great review! Wishing you many happy miles in your new car!
Best wishes,
Laura Gilchrist
Customer Care
Caitlin Richard & Stephen Karoui
Caitlin Richard was so helpful and friendly. Not pushy and just let me go at my own pace. Stephen Karoui is so friendly and got everything sorted for us and both explained everything in detail.
20 juni 2026
Omdöme utan inbjudan
Svar från Motor Range - Liverpool
Hello Hannah, thank you kindly for taking the time to leave this 5 star feedback! Your kind feedback will be passed on to the team. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Amazing service start to finish
Amazing service start to finish. Jason and Rob were fantastic. Thanks so much
19 juni 2026
Omdöme utan inbjudan
Svar från Motor Range - Liverpool
Thank you Kell for the 5 star feedback! Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
I am very grateful for the fantastic…
I am very grateful for the fantastic help, kindness, and professionalism shown to me by Jamie Whittingham and Nick M.
I know finding the right car for me was a little out of their comfort zone. But Jamie was amazing and kept me updated and in the loop.
Turning a bad experience into a positive one. Thank you both. Julie I'A
25 april 2026
Omdöme utan inbjudan
Svar från Motor Range - Liverpool
Thank you Julie for this great review! We are delighted to hear you have enjoyed buying your car from Motor Range and we wish you many happy miles!
Best wishes,
Laura Gilchrist
Customer Care
Fantastic experience
On arrival we were given time to browse before being approached by a lovely sales representative who was keen to introduce herself and get to know us. She was very professional, knowledgeable and at the same time personal in helping us out with choosing the correct car.
Throughout the experience at motor range, said representative kept us fully informed, supported us with the best deal and remained attentive.
We could not have asked for any more during the experience.
13 juni 2026
Omdöme utan inbjudan
Svar från Motor Range - Liverpool
Thank you Rebecca for taking the time to leave this great feedback! Your kind comments will be passed on to Caitlin in our Sales Team. Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
This my second car purchased from motor…
This my second car purchased from motor range both times I was seen to by Mathew. No pressure sales just got the keys to the cars I was interested in and let my wife and myself chose for ourselves.give them a go you won’t be disappointed.
20 maj 2026
Omdöme utan inbjudan
Svar från Motor Range - Liverpool
Thank you very much for taking the time to leave this five star review! Your kind comments will be passed on to Matthew in our Sales Team. Wishing you and your wife many happy miles in your new car!
Best wishes,
Laura Gilchrist
Customer Care
Super easy!
Andrei was really helpful and made the process really easy.
18 juni 2026
Omdöme utan inbjudan
Svar från Motor Range - Liverpool
Hello Paddy, thank you kindly for the great review! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
Caitlin was brilliant thank you very…
Caitlin was brilliant thank you very much appreciated 👍
18 juni 2026
Omdöme utan inbjudan
Svar från Motor Range - Liverpool
Thank you Jason for the 5 star feedback! Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Dealt with Caitlin today at Motor…
Dealt with Caitlin today at Motor range, she is really friendly and has a great sense of humour.
She was very professional and really down to earth, couldn’t do enough for me!
Thanks for the laughs when we’ve been in
18 juni 2026
Omdöme utan inbjudan
Svar från Motor Range - Liverpool
Thank you Kenny for the 5 star review! Your lovely comments will be passed on to Caitlin in our Sales Team. Wishing you many happy miles in your new car!
Best wishes,
Laura Gilchrist
Customer Care
Great experience buying a car.
Matt made the process of buying a new car simple and easy! Thank you. Motor Range is my new dealership of choice.
17 juni 2026
Omdöme utan inbjudan
Svar från Motor Range - Liverpool
Thank you Louise for your 5 star feedback! Your kind comments will be passed on to Matt in our Sales Team. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Great service from Dan
Great service from Dan , answered all our questions and left with a great car we are happy with
16 juni 2026
Omdöme utan inbjudan
Svar från Motor Range - Liverpool
Hello Holly, thank you for the 5 star feedback! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.