Motorpoint - Swansea Omdömen 

The service was fantastic from Start to finish.our sales girl Ash was very helpful and understanding.
Would recommend very highly

Staff and the service was great

Really poor experience. I spoke to 2 separate people ahead of making a long journey to view a car after being told if I paid £199 to have it moved closer it wouldn’t be refunded if I didn’t want the car and it wouldn’t come off the price of the car if I bought it.

I asked if the car was damaged enough that if I came to see it I would be unhappy. I was told no there wasn’t any damage to that level and it was in line with their quality promise.

I made a 3 hour journey to find a large scratch on the front bumper which required paint touch ups and significant damage to the centre console. The salesman told me it was unfortunate but nothing they could do to put it right and unable to budge in the price to compensate.

I had some time to think on the decision and ultimately chose to buy the car as I could do my own diy to cover most of the damage. As I took time to think I missed my slot so had to wait further for the salesman to be available.

When they were free i felt rushed through the sales process, no test drive option was given and when they gave me the keys they didn’t shake my hand and walked away.

I received a cleaning kit as an apology.

Overall a very poor experience which really took the shine off getting a new car and I have since spent a couple of days covering scratches, damage and vinyl wrapping the centre console to cover the damage, at my own time and expense.

Not what you expect when purchasing a £19k car!

Not pressured, had great choice of stock from around the country. Nice premises with friendly , knowledgeable staff.

I was taken care of as soon as I entered by professional caring staff who were very helpful and patient with me and provided me with everything I wanted to know and put me at ease by not rushing me with and offered advice throughout.I would recommend motorpoint to everyone also of course their cars are exceptional.

Callum gave us a great service, very informative, and helpful.

Every thing was done professionally
Tristan was polite and helpful

The way we were treated could not fault it Jamie was most welcoming and very efficient Did his job well

It was truly amazing going to view and pick my car up. They listen to your wants and circumstances and tailor everything to you. It was a smooth and hassle free trip. Definitely recommend

Ross Thomas - the sales executive who we dealt with on two separate purchases over a three week period was a credit to your organisation - and in our experience of purchasing cars over the past decade was a breath of fresh air - he did his job for your company professionally but also showed an interest in making sure we were informed of everything we needed to know as changing cars and private plate can be a stressful business.
Well done Ross - we will certainly recommend you to friends and family.

They overall sale was ok , but parts missing , 3 advisories on last MOT asked for money off but no movement,I was told car would be given a good clean but interior was obviously not done .

Aisling was extremely helpful, professional and patient in dealing with my purchase. A good experience at Motorpoint.

The staff we dealt with were very friendly and fair.

Went to Swansea on 10th August to buy a Dacia Sandero Stepway at £11,449. They inspected my Vauxhall Astra and gave a firm £1,000 part-exchange valuation, which I accepted. I was told to pay the remaining £10,449 in full and did so.
Just before they handed over the keys, they suddenly cut the part-exchange to £350 and demanded another £650. Staff were disrespectful and unprofessional throughout.

Agreed price after inspection, paid in full, then changed at the last minute!

Avoid!

UPDATE: In response to your reply -
After the first appraisal I paid in full, signed everything and received an invoice showing a zero balance. Staff confirmed the sale was complete and the car was marked as sold on your website.
Just two hours later, when I came to collect the keys, you drove my part-exchange car for the first time (it hadn’t even been test-driven during the first appraisal!). You then claimed the condition had changed in those two hours, decided you no longer liked the price you’d given me, and demanded £650 back.
Under the Sale of Goods Act 1979 the sale was already complete, so you had no right to ask for more money. Instead I was called a liar and pressured by being given ten minutes to pay up or the police would be called and I’d be removed from the premises.

The customer service was excellent

I was very skeptical about visiting Motorpoint as I have previously been in the motor trade my self at main dealers. Both Ford & VW.
I had found a Golf in Peterborough which was very well priced.
Did on line valuation and it seemed fair, and was far higher than WBAC.
On day of visit was greeted by Jodie Poland at branch.Very positive & polite.
She examined my px and to my amazement offered more for the car than their online quote even though all four alloys required refurbishment.
Paid £199 to transfer the Golf from Peterborough, 2 days later.
I spotted an identical Golf in Leeds with higher miles, yet was £3000 cheaper, so returned to branch to enquire on it. Went ahead with it.
Again I was fully & totally prepared to pay an additional £199 as it was me who had changed my mind but this was waived.
Very happy indeed with this.
Day of collection viewed car I only found one stone chip, it was in immaculate condition for a 3 year old car.
I would highly recommend Motorpoint & Jodie and use again.

This is a long one but worth a read before buying a car from here!
I’d like to start by saying that all of the sales and reception staff at Motorpoint Swansea were absolutely fantastic. They were professional, friendly, patient, and incredibly helpful throughout my visit. This review is in no way a reflection of them or the service they personally provided. My disappointment lies solely with the quality of the car that was sold to me and the preparation carried out before collection.

When I first viewed the car, everything appeared perfect. The alloy wheels were immaculate, the car drove beautifully during the test drive, and I left feeling excited about my purchase. However, when I returned a week later to collect the car, the alloys looked completely different. At first glance, they appeared badly scratched, but when we ran our fingers over them, the paint simply flaked away. It quickly became obvious that the alloys had recently been resprayed and that the paint hadn’t been given enough time to cure before the car was washed. The finish looked matte and completely different from when I had first viewed the car, making it feel like a rushed and poor-quality repair.

Because of this, I was unable to take the car home that day and had to return a few days later. This was a huge inconvenience. I had already cancelled the insurance on my previous car, assuming I would be driving my new one home, so I had to arrange an extension on my old policy. As a business owner, I also had to take additional time away from work to collect the car again, which impacted both my time and my income.

Unfortunately, the issues didn’t end there. Within a couple of days of driving the car, I noticed an awful rubbing noise coming from the brakes. I had been assured that the car had undergone an MOT and all necessary checks before collection, so this came as a real surprise. I took the car back at the earliest available appointment, only to be told that the rear brake pads needed replacing.

This raises a serious question: how was this not identified during the MOT or pre-delivery inspection? In my opinion, the car should never have been handed over in that condition. Once again, I had to rearrange client appointments, lose valuable working time, and return a few days later to have the repairs completed. While I appreciate that the issue was ultimately rectified, it should never have happened in the first place.

The car is only just approaching three years old, and given the amount of money I paid for it, I expected it to feel close to new. Instead, my experience has involved repeated trips back to the dealership, unnecessary stress, inconvenience, and lost income. What should have been an exciting experience has been overshadowed by frustration and disappointment.

I also chose to finance the car through a PCP agreement with Motorpoint, and I can’t help but question whether this level of preparation is typical. It certainly doesn’t fill me with confidence for future purchases.

I want to reiterate that every issue I raised was eventually resolved, and the staff I dealt with remained courteous and professional throughout. However, I am extremely disappointed with the standard of vehicle preparation and the quality control carried out before the car was deemed ready for sale. Customers spending this amount of money should be able to drive away with confidence, not immediately encounter faults that require repeated visits back to the dealership.

Overall, while the customer service from the sales team deserves praise, the preparation and inspection of the vehicle fell well below the standard I expected, and unfortunately that has completely taken the excitement out of buying my new car.

What has disappointed me further is that, despite the repeated inconvenience, multiple trips back to the dealership, lost working time, and loss of income, there was never any offer of goodwill or recognition of the disruption caused. I wasn’t expecting anything unreasonable, but a simple gesture of goodwill—such as a complimentary service or similar courtesy—would have gone a long way in showing that Motorpoint genuinely valued me as a customer and appreciated the inconvenience I had experienced. Instead, I was simply expected to keep returning until the issues were resolved. While I’m grateful the faults were eventually put right, I believe the overall experience fell well short of what should be expected when purchasing a car of this value.

The most alarming part was the complete lack of accountability, care and safety from the staff for a serious brake fault that should never have passed an MOT or pre-delivery inspection. It has left me with no confidence in Motorpoint Swansea and the clear impression that selling the car mattered more than customer safety.

Your agent Tristan made us feel welcome explained the process of buying a car aiding us because we don’t do internet banking found a car which was exactly what we wanted your company do things the right way that’s why this is the 3rd card I bought with you I hope this is not the last car I’ll purchase with because I am getting older thankyou

Swansea Jodie Poland
I went to Motorpoint in Swansea being a little sceptical about them as I had 15 years Motor trade experience myself working for Ford & VW Main dealers.
I had seen a Golf advertised at their Peterborough branch which was low mileage and competitively priced.
Jodie went through everything very well, and even offered a higher price for my part exchange than they had quoted as an offer on their website prior to visiting.
And a lot higher than We Buy any Car.
I then found an identical Golf advertised at their Leeds branch and went back to see Jodie to change the car, fully expecting to pay a further delivery fee of £199.
However this was waived.which was totally unexpected.
Car when arrived was absolutely spot on and immaculate apart from one stone chip being pedantic.
I can’t recommend enough Jodie 100% professional.
And why on earth anyone visits Trade Centre Wales absolutely baffles me. When Motor points cars are so well priced.