Motorpoint - Edinburgh Omdömen 

This is my second review of Motorpoint and an update on the first one from 19th February.
Once again I cannot fault the service I have received from this branch.I bought my SUV from here on the 15th February and as I said in my first review "I am delighted with my purchase".
On the 24th of February I was sure I could hear a rubbing from the brakes on my car and I took it to Motorpoint and the man at the front desk by the name Jordan could not have been more helpful than he was.Jordan listened to my concerns and had no hesitation in booking my car straight in to the workshop for inspection and it turned out the brakes were fine and good.As a precaution Jordan booked my car into the local garage they use and it went over to them later in the day.Jordan arranged a courtesy car for me and I have to say I was impressed with the car I was given as it was a 2075 plate in a beautiful Audi A3.I then got my car back and given the all clear on its condition.I was delighted to get my car back and I am continuing to enjoy it every single day.
I personally have no hesitation on recommending this company to anyone looking for savings on their next car.I give a big shout out to all the staff who I have had the pleasure of meeting.

I felt zero pressure and they were happy for me to figure my own stuff first. I was met with kindness and support from all the team. They were all great. Service like no other

Everything went well until when I contacted DVLA about transferring my private plate. I was advised that ownership of my new car had not been transferred to me,

Very good range of affordable used cars at competitive prices.
Excellent customer service from Connor who answered all my questions very patiently and had a reassuring and polite manner.
The whole buying process was extremely quick and easy. Highly recommend Motorpoint to anyone.

They were friendly, helpful and didnt push for a sale which was refreshing.

5 star experience when I went to purchase my new car, salesman was excellent and not pushy. Highly recommend them.

I wanted to write a review to say what an exceptional buying experience I had at Motorpoint Edinburgh. I have driven company cars for the last 20 years and was nervous about buying a car for a new job which came with a car allowance. I shouldn’t have worried! The sales executive (Steven Kelly) was so helpful, informative and patient the whole process was easy. I found the perfect car and Steven took me through the process with professionalism and knowledge. He made what could’ve been a stressful experience an absolute joy! I have no hesitation in advising anyone looking for a new car to go to Motorpoint. I will certainly use this company again.

Ian from Newport branch was brilliant, he my car delivered to edinburgh branch, the boys at edinburgh were great aswell, thanks again motorpint

I went with my son to view cars at this Motor point in Edinburgh and we were pleasantly surprised by the stock they had.What my son and I really appreciated was the fact that we were left in peace to look at the cars and the salesman Sanjay came to speak with us after we had finished looking.Sanjay was very nice to deal with and his attitude could not be faulted.After telling Sanjay what car we were after he led us through the steps of purchasing the car and I drove away with my latest car a short time later.
I have to say that we were well looked after at Motorpoint Edinburgh and when the time comes that I want to change my car again then Motorpoint will be the first place that I go to.
The whole process was hassle free and I will have no problem in recommending Motorpoint to anyone I know who is looking for their next car.
I don't think Motorpoint sells cars any older than 3 or 4 years old and to be honest their stock that I looked at was very impressive and the young man Sanjay will go far in the car sales game.

Admin is our biggest bugbear when buying a car, but this was made very easy by Motorpoint's helpful staff and systems.

Excellent customer service,were able to answer all questions nothing any bother very helpful friendly service love my new car would highly recommend.

I rang the Edinburgh branch and was answered by Dougie who was extremely understanding to my predicament and offered a solution there and then. Upon arrival at the branch later that day, all staff were incredibly courteous and professional. I was introduced to Dougie who was with a customer and offered refreshments while I waited. A short time later I was seen to and everything went perfectly. A special shout out also goes to Connor who considerably went out of his way to help me, plus a young man from New Zealand who was great. In fact, everyone helped to some degree. Totally amazing customer service and a credit to Motorpoint. This is how all car dealerships should be. Many thanks again.

We traded in, got a car transferred, were helped every step of the way to buy a new “used” car. We had a few hiccups which were dealt with professionally and resolved quickly - and in the end we were completely satisfied with our choice and the manner it was all done. Took a couple of hours but there was a lot to do - post office etc on a busy afternoon portabello.
We go here whenever we need to get a car. That’s 3 in a row and it won’t be the last time.
Great business and great service.

This was the second car we have bought from Motorpoint. Very smooth process.

I have to say I was pleasantly surprised and impressed by our visit to the Edinburgh branch Motorpoint. We were left to browse the forecourt in peace prior to test driving a car we saw online. Once we had decided to take the plunge, Lewis was very helpful without ever putting on the hard sell or pressure. Every step of the process was explained clearly and we were eventually able to drive home in a new car. The great service continued afterwards as it transpired we’d left a set of keys in our old car which we’d part exchanged. Again, Lewis went above and beyond beyond to retrieve the keys before they disappeared. Overall a big recommend

I found the process relaxed and stress free from start to finish.
An easy process with no pressure at all from Motorpoint.
I had as much time as I wanted to look at the cars and test drive what I wanted. There was no hard sell or staff hovering around.
A really pleasant and very positive experience.
I would definitely recommend.
I was assisted by Lewis who was so helpful.

During the test drive, the vehicle failed to start and required a jump start. This was raised at the time and I was explicitly assured by the sales representative Conor Paton that the issue would be fully investigated and resolved prior to collection. I followed this up in writing and was told the battery tested well and that the car was “all good”.

Just over two weeks later, despite daily use, the battery failed completely and the car had to be recovered. Motorpoint’s own test confirmed the battery was fully defective (0% health/output) and it was replaced. This makes the pre-sale reassurance extremely difficult to believe and suggests the issue was either not properly checked or was misrepresented.

In addition, the warranty process was high-pressure and poorly handled. An error was made in the paperwork, and when queried we were told by Conor the sale would need to be restarted to correct it. Under pressure, we proceeded, only to later discover the warranty coverage did not match how it was presented.

Most disappointing of all has been the complete lack of aftercare. A formal written complaint raised on 19 January has still not even been acknowledged. Despite unresolved issues, we were asked to leave a 10/10 review before leaving the dealership, which says a lot about priorities.

I would strongly caution others to not confuse friendliness at the point of sale with genuine customer care.

Conor, 0/10 for you and a medal of shame.
Same applies to Motorpoint.

Absolutely brilliant standard of service from Dougie Dickson and team at Motorpoint Edinburgh. I've always felt a bit daunted when trading in cars but I tried Motorpoint on the recommendation of friends and I'm so glad I did. Completely hassle-free experience from start to finish and the prices for my trade-in and new purchase were very competitive. My new VW T-Roc was presented in flawless condition. Excellent company and very highly recommended - give these people a try!

Our salesman Steven Kelly at Edinburgh Motorpoint provided us with a friendly and helpful service, he was honest, easy going, good natured, and very helpful. We did have some technical IT issues while completing our sale and Steven remained calm and composed throughout - I can’t fault the excellent service we received from him and would recommend him without reservation.
Generally if Motorpoint continue to offer competitive prices and good PX values and most importantly continue to offer a straightforward no flannel service they can’t go wrong.