Moshulu Omdömen 

318
•
TrustScore 4 av 5

4,1

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I would buy again. Their customer service was reassuring and instilled confidence in this virtual world when I got through to a real competent person over a question. Quick delivery. Amazing shoes. Th... Se mer

Betygsatt 2 av 5 stjärnor

Low quality slippers at a very high price. Bought a pair of men's Dishley slippers price including delivery £73.95p. The marketing states 'Fluffy sheepskin wool linings for extra cosy feet'. That woul... Se mer

Betygsatt 5 av 5 stjärnor

Lovely, comfortable ankle boots. Beautiful soft leather and a stunning colour. I chose yellow to match my warm coat for all round winter warmth and I wasn't disappointed. Fine for lengthy walks aro... Se mer

Betygsatt 5 av 5 stjärnor

Wherever l have encountered a Moshulu shop,l have met with polite and helpful staff.Nothing is too much trouble.Their displays are always a pleasure to peruse.Their colourful footwear brings sunshine... Se mer

Företagsinformation


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

318 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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4,1

Alla omdömen

(318)

29 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

Sandals wripped my ankles raw red and soooo painful!!!

I bought sandals for the first time and had both of my heels made raw and red and extremely painful from a short visit in our nearest town. Moshulu customer services gave no apology and said they hadn’t had complaints relating to the style!

22 juli 2025
Omdöme utan inbjudan
Logotyp för Moshulu

Svar från Moshulu

Thank you for your comments, Caroline. We pride ourselves on the quality of our products, so, naturally we're sorry to hear that we failed to deliver for you on this occasion.

Please do get in touch with our Customer Care team if you'd like any further assistance. If you have your order/receipt number available, this will help them locate the details of your purchase. You can catch our team on 01404 510440 or customer.services@moshulu.co.uk. We hope this helps.

Betygsatt 5 av 5 stjärnor

Arrived in timely manner

Arrived in timely manner, very well packaged sandals. Bought these white flatbed sandals as an alternative to lead brand as so much cheaper and tbh I preferred the style of Moshulu! I wore them for the first time and got a small blister on my toe but I guess they take a bit of time to wear in. Good quality sandals and white goes with everything! Can't wait to wear them on holiday in Italy :)

30 juli 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Don’t try and buy Men’s shoes in store.

As a previous Moshulu customer I wanted a new pair of Moshulu shoes to replace a pair I had worn out.

We did a 15 mile diversion to go especially to the Moshulu shop in Petersfrield only to be told, rather abruptly by the salesperson, that the stores don’t do Men’s shoes and my only option was to order on line.

No mention of this on the website and a wasted journey. Looks like the new pair will be Birkenstocks as I’m not up for the Moshulu Men’s shoes , ordering, waiting, trying, don’t fit, repack then send back roundabout.

25 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic sandals

Fantastic sandals, so comfortable, the straps helped a lot with the hot weather! I love the colours such a cheery sight awaits on a beautiful sunny day!

Thank you also for the socks!

14 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Thank you Darren :)

Wasn't sure where to write a review but wanted to say Darren from CS was so helpful. Lovely to speak to. I needed a larger size and had sent back my pair as an exchange. He checked stock just in case and established it was best for him to send out the size I needed now as there was a limited number of sizes left. Glad I called, thank you Darren :)

23 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great customer service

It's always difficult purchasing shoes online and I recently bought some shoes from Moshulu and had an issue. I contacted customer services who were quick to respond. I dealt with Zoe who was very understanding and a resolution was found. I would highly recommend and will definitely shop with them again.

9 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Exceptional customer service

Great customer service. Exceptional, in fact. I bought a sandal in indigo thinking it would be a dark navy but to me it seemed almost black. Vicky in CS said send it back and mark the returns note for her attention and that she’d have a look. She said she’d check warehouse stock to see if there was a pair that was more of a dark navy. She and her colleague Zoe did exactly what was promised. I was express shipped an alternative colour (at my request) because all of the indigo sandals were a tad darker than I needed. I love the Moshulu Bavaria sandals and after this really great service I will have no doubt at all about ordering from Moshulu again. Vicky and Zoe are great ambassadors for the company.

2 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The best customer service!

Bought a gorgeous pair of shoes from Moshulu which unfortunately weren't a great fit. Contacted customer services who sent me a returns label and I sent them back. A few days later I had a refund. Brilliant company with very nice staff!

13 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service

Went into your store in trentham gardens.had a look around the assistant said hello I tried a pair of sandles on she came to me and said if you need help just ask .which I did I purchased the sandles which are lovely .the store is very clean very nice and pleasant staff not been in for ages but will definitely go again thank you xx

1 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Very poor sizing

Very poor sizing. I bought clogs - both in size 5 but one was very large. Irritating to have to return items.
I have not had this problem with most shoe designs, but these particular clogs were in my opinion, badly designed

28 mars 2025
Omdöme utan inbjudan
Logotyp för Moshulu

Svar från Moshulu

Thank you for your feedback. We are disappointed to hear that your order has failed to deliver the smile we promise.

If for any reason you are not happy with your items, you can take advantage of our free returns service, using the paperwork provided within your parcel.

If you'd like to get in touch with our customer care team, advising them of the style in question, they'd be more than happy to discuss this further. They can be contacted either by phone on 01404 510440 (selecting option 2 for support), or by emailing on customer.services@moshulu.co.uk. We look forward to hearing from you.

Betygsatt 5 av 5 stjärnor

Perfect.

Great company. Quick delivery. Lovely mule slippers. Pretty box! 5 stars.

10 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Mosulu women's shoes and boot size 43 wide fit! Hurray!

Mosulu have a range of beautifully made boots and shoes. They are as exquisite on the inside as they are on the outside. I have spent a miserable few years searching for womens wide fit size 43 shoes. Moshulu has come to my rescue and I am so happy😊. I first bought a pair of biker boots in purple and was so impressed that I quickly bought a pair of cloggs and a pair of Mary-Jane suede shoes in a heavenly deep rose pink. They all fit wonderfully. I'd love a pair of the Mary-Jane heels that don't seem to go up to the size 43 🙏. I like that the shoes are designed in Devon and manufactured in Europe and India.

1 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The most reliable and personable company

This is the most reliable company I've ever come across. They're personable and lovely. If you have a problem you will definitely speak to a person in the UK and your email will be replied to the following day. They're professional and everything you'd want from a service customer. And their shoes, boots and slippers are of the best possible quality - beautiful and they'll last you a lifetime. I wish there were more shops like yours in every department! Hugely grateful to have found you in Tenby, and then online. My only suggestion to you is to make shoes/boots for people with bunions. Wide toe box shoes. You'd have my undying gratitude then!! Keep up the good work!

27 februari 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Watch Out For Postage Scam

I bought a lovely pair of sheepskin slipper boots for my Dad's Christmas present (Romney). We were disappointed to find that they were so narrow that they were impossible for him to get on. Sending them back went smoothly but I was credited £3.99 less than I paid, which was the amount I paid for postage. Their website does not tell you that they will do this. You have to read between the lines of their returns page: "If for any reason you are not happy with your items, you can return them to us, unworn, in their original packaging within 28 days for a refund of the amount you paid FOR THE ITEM". Cunning wording!

30 januari 2025
Omdöme utan inbjudan
Logotyp för Moshulu

Svar från Moshulu

Thank you for taking the time to feedback to us. I'm sorry to hear that you were disappointed with your recent experience when using our free returns service. If you would like to discuss this any further, please do get in touch with our Customer Care Team, who'd be more than happy to assist. They can be contacted on 01404 510440 (selecting option 2 for support) or via customer.services@moshulu.co.uk - We look forward to hearing from you.

Betygsatt 2 av 5 stjärnor

My sandals sole fell apart

My sandals sole fell apart, just disintegrated whilst on holiday.Hardly worn.
Not good.

27 januari 2025
Omdöme utan inbjudan
Logotyp för Moshulu

Svar från Moshulu

Thank you for your feedback. I'm sorry to hear about the issue you have experienced with your sandals, and naturally, we'd like to assist in any way we can. I'd be grateful if you could kindly get in touch with our customer care team with some more information. They can be contacted either by phone on 01404 510440, selecting option 2 for support, or by emailing us on customer.services@moshulu.co.uk - We look forward to hearing from you.

Betygsatt 5 av 5 stjärnor

Excellent customer service

Excellent customer service. I purchased a pair of boots which unfortunately were too small. I returned them hoping for an exchange, despite the larger size not being available on the website. However within a couple of days I received an email to say a new pair
were on the way. They fit beautifully.
Thank you.

16 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Good shop. Good buy.

It's the third year I have ordered the same slippers because they are so easy to wear and comfortable. The wellies are a new buy for me and I really like them. Thanks

21 januari 2025
Omdöme utan inbjudan

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