Morrison Data Services Omdömen 240

We have a smart meter so should not need the meter read. This man arrived unannounced, my husband let him in
All he did was complain, tell us that EDF were "robbing bastards" and say we shouldn't be paying by direct debit. Thoroughly miserable, hates the job (then why not retire at the age of 71?)

I'd give less than a star if I could.

The door buzzed so I answered "hello?", a man's voice said the same & when I said "how can I help you?" he kept repeating saying hello loads of times, so I hung up. Then there was a slam of the letterbox & I looked through the hole & couldn't see anyone. I said hello again & a man in an orange hi-viz stepped from where your bikes are. He told me he needed to read the meter & I asked if he could come back when my husband's home, he said it didn't work like that & I said that I didn't feel comfortable letting him in. He sounded irritated & said that I leave him no choice but to leave a card. Eh... ok...

Please be aware of driver representing this company who drives a white Ford Transit Custom, Reg No: YM72 XAA, this morning @ 8.20am in Basildon he cut up a driver and then proceeded to aggressively intimidate the driver by following her vehicle around an industrial site for 2 miles, she had to call the Police and came into work very upset. What a great advert for the fleet team and operations team @ Morrison Data Services - even worse for them is the female who suffered this awful experience works for a client of Morrison Data Services.

Absolutely awful company! I was actually on the pavement with my dog when they sped into my road and pulled up on the kerb in front of me!!! Cowboy outfit at best! I did remind him when he got out that it was 20mph in this road and would they mind taking the tyres off the grass. Just got a “Won’t be long, just doing my job love”. Drove out the same way he came in….speedy and stupid. Judging by these comments I’ve read so far, bad behaviour must be part of their Mandatory training!!! Whatever energy company hires them needs to dump them quick!

morrissons data services keep calling & taking pictures of our meters, don't seem to be accessing the data useage. when questioned why every few months & supposed to be smart meters, he says "no idea, most meters are'nt reading reliably these days c#ck". attitude was agressive/rude & at 70 i don't apreciate being called c#ck !

Absolutely disgusting customer service, I called this morning regarding a concern that someone who had their high-vis vest on was on my property taking pictures of my electricity meter without advising me why. Yes, they rang my ring doorbell when I wasn't home yet ,they did not advise why they were there no card or anything, which left me feeling unsettled particularly with the number of scammers these days.
I called customer service this morning advising of my concerns to be advised, we don't need to tell you why we are there, we own we were acting on behalf of someone. Then to be told, did he knock the door? which he did but didn’t leave anything through the letter box explaining why he was there again to be told, we don’t need to tell you. Clearly were not listening to my concerns, they repeatedly told me they were acting on behalf of someone else, I advised I understand that, but surely you can understand my issue is someone doing something at my property and I don’t know they are or what they are doing.

I asked to be transferred to complaints and was told again, we don't need to tell you, we own it etc we were acting on the behalf of someone.

We have bought our first property and understandably unsettled at strangers being at my house, without any explanation. Not only was their customer service disappointing but more so their complaints team, the “acting on behalf of someone” and “we don’t need to tell you” Isn’t good enough.

Got a card in my letter box saying action required within 48 hours. No name or address on it, no message saying that they knocked on my door to see if I was in so they could do the meter reading themselves as I assume they did.

The listed website on the card is down and the QR code does not work.

Extremely unprofessional and unhelpful for something I'm apparently expected to respond to urgently. They should have sent a letter in advance.

Hopeless, qr scan not working & website showing error message.
Sort your act out!
Tosspots
Unable to submit readings 🤷‍♂️🤦‍♂️

We are a small business in Cornwall. We have been waiting without electricity and for Morrisons to fit a meter on behalf of Eon for two weeks now. Staff sent home, customers waiting and loss of income now impacting on many people. They can’t even give us an estimated date of appointment to book. We will be going to the local press about this totally unacceptable and broke service.

In my house all day,on going out spy morrisons data card in my door, leader head line -ACTION REQUIRED, (threat)attempted this via phone number on card,ai- reply ,leading to cut off,NO contact to number off the card posting operative to give a meter reading..No ,book an appointment ,NO ,we will call tomorrow etc..end up contacting m.d.s head office , got Human contact here(Philipa)☆☆☆☆☆ to complain of shabby treatment of pensioners by this company.. lodged a complaint..

A man walks onto my property with no appointment and opens my meter. This is not right. The lady opposite was concerned he was a robber!

Keep bothering me for meter readings even though already submitted them myself to the electric company via website we are with, bang on the door at ridiculous times in the evening & then have the cheek to come and move all off my bins to get to a meter and leave stuff resting against a car only the driveway which has now marked all the car and bumper very unprofessional

Absolutely disgusting. Just saw a man park is van and walked across my property, bending down just under my kitchen window. When we opened the door he didn’t even bother to stand up to address us, when we asked him what he was doing his response said i work for Morrison data and just here to check your meter. We hadn’t received any letters regarding this and his response was that they don’t have to. We also asked why didn’t he knock the door & announce himself and again he said he didn’t have to because the meters are not own by us but by the energy company. When we responded the property he was standing on and as well as the meters are on our property that we own, he got quite rude & stormed off, got back in his van and drove off.

I had just noticed a morison data van parked out side my house. He had his window wound down and was looking directly into my living room as I watched TV. When I looked over at him he looked directly at me and pointed at me. I thought at first he was a taxi and asked my daughter if she had called one. She hasn't. I looked again at him several times. He gave the same response. Then he got out of his car wondered around the opposite side of the road, got back in his car and drove away.

Scenario: North Lincolnshire, new build house, external wall based meters installed by British Gas, one smart meter sending, one not. Original energy supplier refused to fix as they didn't fit them. Moved to BG and they set up a visit by Morrisons to sort the issue.
With so many poor reviews on here about them, we weren't filled with confidence about the process.
We needn't have been.
Telephone call from Morrisons set up a visit between 8-12 am today.
The engineer arrived at 9am...polite, courteous, friendly and knowledgeable. He diagnosed the fault, explained it to me in laymans terms and proceeded to work on the meter.
Ten minutes later, a polite tap on the door to tell me the work was done, and another brief explanation of how things would go forward.
I know this goes against the flow of reviews on here, but our experience was first class, and what I would have expected from a knowledgeable, professional engineer.
It seems experiences with this company vary with where people live. Lincolnshire, based on this interaction, seems well served.

There is no excuse for rude or aggressive Morrison Data Service workers though the same applies to energy company customers.

I wish more energy companies would send out a generic message to all customers. MDS have been around for almost 30 years so most people are aware of their role in the energy sector.

I would recommend everyone speaks to their energy provider to help prevent awkward conversations, minimise any fear and provide greater awareness and better communication. With so many scams it is not surprising people are very wary of anyone knocking on their door even if it is a legitimate reason.

There is information out there on energy company websites, but an email or text message is more prudent in this case.

Morrisons Data called to read our meter on behalf of Octopus - he misread the meter submitting our export reading instead of the import reading, leading to a huge bill from Octopus who seem unable to correct the situation even though the correct reading has now been submitted. This is infuriating and totally unacceptable - if Morrisons are sending people to read meters at least send someone who knows what they are doing.

Unsure what this is about but have seen them on my road multiple times over the past year or two. Today they knocked on my door and asked to read my electricity meter for OVO, I said no because we already provide meter readings monthly and there’s no way I’m letting somebody into my home when they’re unexpected.

He took my answer, wished me a merry Christmas and left. No desire to explain why he had attended in the first place?

Very strange behaviour.

Horrible company the man is aggressive no I’d shown police contacted if any one has this company at the door report to the police . They don’t know how to approach you a banging down the door like they own my house - vile company a who ever allows this company to work for them needs their heads examined . This is no way to approach a house Expeshally a disabled house hold with a psychopath of a mother - good look to that man all I can say hope you lost your job to mate

Turning up unnecessarily and unannounced and going straight into my electric box doing god knows what, not saying why he is there or where he is from I’ve rang my electric and gas company up and they have said they haven’t sent anybody round as I have a smart meter