Morrison Data Services Omdömen 240

Driver (DA25 YJJ) cut us up on a roundabout and just appalling driving.

I worked for this misfit of a company for years.The management were a disgrace.What do you expect from an English company taking over from Scottish power for meter reading Disaster all over it.Please do not let these freaks into your home to read your meter.

Unexpected visit from a somewhat scruffy looking man who seemed drunk or on drugs, began interrogating me without explanation of who he was or why he was here, which I had to interject and enquire about, and he was scoffing and dismissive of health concerns, didn't respect personal space. Only positive of the whole situation was he said "Okay" and turned away as I said I did not trust the situation and began to close the door on him. But still I found the whole situation alarming, stressful and wrong.

A man turned up completely unexpectedly and asked for access to my property for a meter reading. He made me feel uncomfortable when I said I wasn’t expecting his visit, and asked him to come back later when my husband would be home. He spat at me “I’ll just say access refused”, when this really wasn’t the case. As a vulnerable woman I was not prepared to grant access to my home without official notification. He seemed somewhat annoyed by me. My home + my safety = my priority.

The meter reader must have called at my house in Lincoln unexpectedly on April 13th so the door was not answered, and a card was left requesting my electric meter reading. The card asked me to call or text Adam with the reading, and stated as they would still be in the area for the next few days I could leave the card on view with the reading. My gas meter is outside so it was assumed to have been read on the 13th, the electric meter is indoors. Later that day I left the card on view with both readings, where it remained for two weeks, but subsequently received correspondence from British Gas with estimated readings, which, unless the utility company are at fault, suggests neither reading had been submitted. Why did you not simply text the readings you ask? One has to state the meter serial number which I do not know, and leaving the card on the door has always worked reliably in the past. Having worked in door to door sales myself it is frustrating if regular customers do not answer the door, but I would never leave a card offering to call back then not do so. One star for this review seems one star too many.

Yesterday I got a 'phone call from someone saying they were from MDS and wanted me to send in a picture of my FIT panel. I said I was happy to do so, as I had in the past, if contacted by my FIT provider. At that point he suggested a home visit the following day (today) between 9.00-10.00am. Needless to say he has not appeared at all. He also got the name of my supplier incorrect.

Turned up unannounced and tried letting themselves in my home when no-one answered. Appalling behaviour and even criminal. Shameful.

Some random guy at my door hoping to get in( not a chance) ! No British Gas ID, no uniform but wants to read my meter. When EDF already have monthly reads as I usually am abroad show a card on my ring doorbell from MORRISON Data service’s tells me your supplier asked for a gas read told him no one in as abroad he leaves my property without shutting my front gate open to damage caused as previously but these guys have not respect for entering and leaving properties as they well know they are trespassing and should be not allowed in to properties without proper consent and their third party organisation being told off to keep away as they are doing more harm than good!

What is the point in submitting meter data readings (including photos evidencing it) to Morrison if they are going to ignore it and send out meter reading people within days of submitting a meter reading and again more than a week after that. This appears to be a waste of both my time (photographing and submitting meter readings) and employing someone to knock on doors to take readings. The whole point of submitting online readings is to avoid wasting time. I know I will be out at work and nobody in to let them in. Why bother asking for online readings if this going to be blatantly ignored. Ridiculous situation and a complete waste of time and money!

I had just arrived home from work, looking after a friends house whilst they are on holiday. The doorbell rang and a man said here to read your gas and electric meter. I said give me a min and asked him to call back in 30 mins, he wasn't vey happy about this, but he eventually left. I phoned the owner of the house and I told him and he said to not allow access as he had not heard of the company and he will contact his gas and electic provider to do a metre reading when he gets back.. The guy came back but I felt very intimidated by his last reaction that I didn't answer the door, but he continued to sit in the car watching the house... I felt very uncomfortable.

Had a random guy turn up to read the meter. They left a card and have asked me to phone the meter reader through to the 0800 0561305 that is the only number on the card. The automated system only has one option! It asks me to type in the 10 digit number on the card.
However there is no number and no way to speak to anyone or offer any other options. Rather than say, “please wait while I put you through to a member of staff it just asks for the 10 digit number again then hangs up! Crazy waste of everyones time

They dont knock and the card through the door is not helpful due to 3 reasons:
(i) QR code on it does not work
(ii) web address on it does not work
(iii) Phone number on it when called requires a number that the recorded voice says will be on the letter/card, but it isnt.
In terms of an absolute waste of everyones time it's really quite successful.

I work for an energy company. Me and my colleagues have never had to deal with soo many complaints about this wretched Co. The engineers are a complete joke. They lie about appts. They're lazy. They cost their employers financial losses daily and yet it continues. Whomever is in charge of recruitment needs firing ASAP

Absolutely appallingly rude male that insisted we have our meter read even though we had a meter reading less than a month ago and a smart meter installed only 4 days ago.
When challenged to see his badge he allowed us to see it but went on a rant about people fiddling the meter. I felt that he was accusing us of tampering with the meter. He was not a nice person .

Pulled onto my property smoked a cigarette threw the butt on my drive. Didn’t visit the property drove off
Not impressed

Seeing as Morrisons Data Services does not appear to have an email address consumer can contact them via - which is alarming considering they are experts (apparently) in collecting consumer data and advising on the results - here we are again on Trustpilot. I have a rich seam of experience regarding the data collection involving my meters. There was the meter reader who could only enter the readings backwards, he said - meaning I ended up with a bill for more than 1k and am still arguing that with the provider involved four years later. The there was the meter reader who was so convinced I was in the house hiding behind the sofa that he wrecked the vintage doorbell - wiring completely squashed - and then left it ringing after pushing an illiterate note through the door explaining he had done this. The bell has never worked since and the energy company offered a miserable £75 to fix it. Dream on. Today a Morrison Meter reader half-pushed a grubby card through the door demanding readings. The problem here is that I am no longer with the provider they represent - and the meter reader could not even be bothered to push the card all the way through the letterbox, leaving it easily accessible to anyone. This means, had I not been visiting - and ~ I am often away for weeks - anyone could have accessed the card, discovered when anyone was last at the property and monitored it for a potential break in, despite the burglar alarm. Morrisons Data Services seems to be one of those companies that employs low-skilled workers to do important jobs they cannot fully manage - or who cannot be bothered to employ the requisite amount of brain cells and customer service skills required for the job. Mainly, they are men of a certain age not au fait with the digital world - or even traditional meters, hence my having the readings entered backwards on his troublesome meter reading gadget. It was like a farce watching him - especially when he found a sudden burst of energy after I started to query entering the readings backwards. I have never seen such an elderly gentleman sprint with such alacrity down the driveway. Morrisons intervention in my life has been a giant pain. Their agents do not carry out the work to any sort of standard and just doddle along with no concept of customer service. Shove it and leave it should be the company motto. I suspect it might be already, given my experience. You cannot really be an expert on anything if your groundwork is badly flawed as a result of poor data collection and a shoddy attitude.

Same as a few have mentioned. Some big hunky guy turned up in a red high viz suit - wanting a meeting reading. I said I'd do it myself as I was on a work meeting call. Left an Action Required card. Tried to do it - their website goes elsewhere and also goes and says app not installed. Guy came back next day, disappeared before I could open the door. These jokers need to realise that they dont have a warranty of entry into peoples homess and ensure they have services working correctly before knocking on peoples doors. The numbers to give the meter readings are non functional too. 08000561305 and now the website is now going to a new company. Someone doesnt know what they are doing there.

My home is currently undergoing a major upgrade, with multiple meter teams visiting, contractors working, and digging taking place outside, so there are many people coming and going. In that situation, clear communication is absolutely essential.

A man arrived at my door unexpectedly and simply said, “electric meter” — nothing else. No introduction, no company identification, no explanation of who he was or why he was there. Naturally, I was confused and asked what he wanted. He repeated “electric meter” again with no effort to explain.

I then had to ask him directly whether he wanted to read the electric meter, and only then did he answer “yes.” That was the full extent of the interaction.

The complete lack of basic communication was unacceptable. His attitude came across as rude, abrupt, and dismissive. When someone arrives at a customer’s home, especially during ongoing building works, the minimum expectation is a polite introduction and a clear explanation.

This visit felt unprofessional and unnecessarily unpleasant. A very poor reflection on Morrisons Data Services.

Received a hand posted 'Action Required' meter reading card: Don't understand why we have to submit a meter reading today the 14th March when we had made an online submission on the 5th ...tried to go onto the QR code and the message was 'Error 403 - this web app is stopped'
Then tried the phone line which only allowed a submission with no interactive customer service; tried to look up the website and its not even the top search and then an on-screen message advises me that this connection is not private. Morrisons DS were bought out last year by another Private Equity Company M Energy.

W Anchor was very aggressive at my doorstep.
Too much bad stuff going on to be nice back.
Invite to read my meter was refused with 2 words and the door shut.
About to do a GDPR Art 17 on them and revoke any and all implied rights for their nonce meter readers to even enter onto my property.

Don't need aggressive dickwads knocking my door.
Dangerous for me, as I will react with aggression back to take the b'stard off the property