Logotyp för Moose E-Bikes & E-Scooters
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Moose E-Bikes & E-Scooters Omdömen 

1 792
•
TrustScore 4.5 av 5

4,3

Återförsäljare av skotrar
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Very poor after sales service Had an issue and following their advice which went completely wrong they ignored my numerous emails. Business Telephone numbers also do not work either. Seems they are... Se mer

Betygsatt 5 av 5 stjärnor

Ordered my first ever E-bike at the top of my small budget, had a couple of chips so was a bit disappointed on new bike day. Joel was amazing, explaining the policy and doing what he could to make sur... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Ordering and delivery is expected excellent. Had two scooters now from Moose.com and bought in good condition but is as good as a new product. Only ever had 1 issue and was resolved after sending one... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Bought a pure escooter from moose for my sons birthday, condition said fair but it really was in better condition than I thought. Everything works as it should and a slight issue with pin code was swi... Se mer

Företaget har svarat

Företagsinformation

  1. Återförsäljare av skotrar
  2. Cykelaffär
  3. Butik för elmotorer
  4. Butik med begagnade cyklar

Skrivet av företaget

Moose is the UK's largest E-Scooter and E-Bike Refurbished retailer providing trustworthy & cost-effective solutions to your transportation needs. Moose is an offical Approved Pure Electric reseller using genuine parts to refurbished all of their electric scooters. All their electric bikes and electric scooters have passed through a rigerous 97-point checking procedure and sold complete with a warranty to ensure they are ready to ride.

Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(1 792)

0 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 1 av 5 stjärnor

They refused to pay full refund for scuffed goods

I have given them 1 star only because it's not possible to give zero.

I ordered a bicycle helmet. Described as new.

There were clear scuff marks on the helmet...as though it had been sold, returned, & re-sold as new.

I made it clear I was returning on the above grounds.

I paid my own return mail

Moose paid a partial refund

When I challenged this, Moose claimed I was returning due to "a change of mind".

What a disgrace Moose is.

Buy from them if you don't mind supposedly new goods that look like they are someone else's returns.... and partial refunds

13 augusti 2024
Logotyp för Moose E-Bikes & E-Scooters

Svar från Moose E-Bikes & E-Scooters

Hello Paul,

Thank you for taking the time to share your feedback, and I'm sorry to hear about the negative experience you had.

I've had a look at your order and I'm pleased to let you know that your order was already fully refunded. It appears that there was a slight misunderstanding with our returns system, which resulted in the deduction of postage fees. This occurred because the system processed the return as a change of mind because it didn't fit, whereas it was actually due to the scuffs as you have mentioned. Additionally, we provided a pre-paid label for your convenience, so the fact you posted this on your own accord may not have been properly registered in the system.

Please accept our sincere apologies for any inconvenience this may have caused. We truly value your satisfaction and hope for the opportunity to make it up to you in the future!

All the best,
Moose.

Betygsatt 2 av 5 stjärnor

Scratches on frame of scooter

The box arrived and when I opened it the frame of the scooter was scratched in a couple of areas. Due to the bubble wrap not completely covering the unattached pieces. Maybe rough handling in transit. So I have to admit to being disappointed to receive it with scratches.

14 augusti 2024
Logotyp för Moose E-Bikes & E-Scooters

Svar från Moose E-Bikes & E-Scooters

Hi there Bridie,

Thank you for your feedback, although I'm sorry to hear that you feel it has been only a two-star experience.

We're glad to hear the scooter arrived all good! As for the scratches and the 'used' feel to it, we can see you ordered a 'fair' condition scooter which is actually our lowest condition grade:

​Fair Condition - 501km+: Pre-loved with moderate use and expected age-related marks. These will include visible scratches on the frame and wear on the tyres. They are all fully checked and serviced with loads of life left in them!

I will kindly remind you that these scooters are refurbished, hence the incredibly low prices. We refurbish all of our scooters to a 'like-new' condition, the only thing we can't spruce up to new though unfortunately is the cosmetic damage and the mileage.

Since reading your review, we have reached out to try and resolve this for you. Unfortunately, we were unaware that you were dissatisfied with this, so we'd love the opportunity to sort it out!

We hope to hear from you soon.

Kind regards,
Moose

Betygsatt 5 av 5 stjärnor

Cycle to Work

I did my cycle to work scheme with moose. Very good, quick response and assistance choosing the bike and accessories from Bryony.

19 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Really good 👍 bridey went through…

Really good 👍 bridey went through everything I needed to no about buying one
The one I bought was there new models that you can't fit any accessories to so I wasted money customer service was good but I didn't realise how heavy the new one is

18 augusti 2024
Betygsatt 5 av 5 stjärnor

I've now bought two scooters both good…

I've now bought two scooters both good grade one however has some scratches on the bottom I contacted moose within 10 mins I got a response from a women called bryony she gave me the option to replace or partial refund I took the refund option fantastic customer service.

9 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Brought my partner a pure air advance…

Brought my partner a pure air advance scooter and was a little sceptical at first. I do feel I have to say how easy and quickly it was delivered. It came and I'm honestly impressed at not just the price, but the condition of the scooter. I'm already planning on getting another for myself.

14 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

First class service

First class service, excellent customer relations, got the job done within minutes. Thankyou so much.

14 augusti 2024
Omdöme utan inbjudan
Logotyp för Moose E-Bikes & E-Scooters

Svar från Moose E-Bikes & E-Scooters

First class feedback!!! Cheers Emma 😊

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