Very poor after sales service Had an issue and following their advice which went completely wrong they ignored my numerous emails. Business Telephone numbers also do not work either. Seems they are... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered my first ever E-bike at the top of my small budget, had a couple of chips so was a bit disappointed on new bike day. Joel was amazing, explaining the policy and doing what he could to make sur... Se mer
Företaget har svarat
Ordering and delivery is expected excellent. Had two scooters now from Moose.com and bought in good condition but is as good as a new product. Only ever had 1 issue and was resolved after sending one... Se mer
Företaget har svarat
Bought a pure escooter from moose for my sons birthday, condition said fair but it really was in better condition than I thought. Everything works as it should and a slight issue with pin code was swi... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Moose is the UK's largest E-Scooter and E-Bike Refurbished retailer providing trustworthy & cost-effective solutions to your transportation needs. Moose is an offical Approved Pure Electric reseller using genuine parts to refurbished all of their electric scooters. All their electric bikes and electric scooters have passed through a rigerous 97-point checking procedure and sold complete with a warranty to ensure they are ready to ride.
Kontaktuppgifter
Unit 3, Brassmill Lane Trading Estate, BA1 3HZ, Bath, Storbritannien
- help@moose.co
- moose.co
4,3
Utmärkt
2 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great all round experience def recommend
Great communication, fast delivery great info, great scooter
9 augusti 2024
Svar från Moose E-Bikes & E-Scooters
awesome feedback, thanks so much Tammy!
Lovely service when dealing with…
Lovely service when dealing with warranty
14 augusti 2024
Omdöme utan inbjudan
Svar från Moose E-Bikes & E-Scooters
Thanks so much for the feedback, we try and make warranty claims as smooth as possible
Best customer service
I received my scooter, and it's in great condition. Although there was a delay with the delivery, I contacted customer support, and they were very helpful in explaining the issue. They also assisted me with a problem I had connecting my scooter to my phone, and now everything is working perfectly.
12 augusti 2024
Omdöme utan inbjudan
Svar från Moose E-Bikes & E-Scooters
Thanks so much Wade, the whole process was a pleasure 😊
Great service, but..
I was very impressed with the service and speed of the basket, but was disappointed when the security tag was still attached.
31 juli 2024
Excellent service
Excellent service, great item and best price.
Bryony was a real help sorting out my order.
Would certainly recommend.
7 augusti 2024
Svar från Moose E-Bikes & E-Scooters
Thanks so much for the excellent feedback- we're glad you think so!😊
Svar från Moose E-Bikes & E-Scooters
aww thanks so much Gary! 100% recommend you asa customer 😆
Svar från Moose E-Bikes & E-Scooters
Thanks Angela, perfect for all this sunshine! :D
Poor packaging and customer service
Though the escooters are refurbished they would still need to be treated an packed properly.
Mine was just put in a big box where one of the reflectors broke (probably during the delivery process) and probably other scratches occurred (can't double check which ones are new or were already there).
Quite disappointing.
5 augusti 2024
Svar från Moose E-Bikes & E-Scooters
Hi Miguel,
Many thanks for your review although we do apologise for the issue you experienced.
We have been in touch with you to present you with some solutions to get this resolved. We look forward to hearing back from you soon and ensuring we sort your issue asap.
Best wishes
Moose Support Team
Nice bik
Smooth sale although fed ex didn't deliver on the appointed day and failed to keep me undated .
Moose we're fine .
6 augusti 2024
Svar från Moose E-Bikes & E-Scooters
Hey Michael! Thanks so much for the 5 stars 🤩 and cheers for understanding that our courier's schedules aren't always something we can control!
Svar från Moose E-Bikes & E-Scooters
Cheers Tracy!
I made an enquiry about a feature on…
I made an enquiry about a feature on one of their electric scooters! I had a speedy reply from Joel at Moose. My query was answered to my full satisfaction. Very happy with their friendly Customer Service 5*****.
🙏
8 augusti 2024
Omdöme utan inbjudan
Svar från Moose E-Bikes & E-Scooters
Thanks so much Rachael! We're glad we could sort it speedily for you ⚡️
Great Customer service
9 augusti 2024
Omdöme utan inbjudan
Svar från Moose E-Bikes & E-Scooters
Cheers Hiromu :D
So happy with my purchase …
So happy with my purchase and the customer service is the best I have had will definitely buy again from these
7 augusti 2024
Omdöme utan inbjudan
Svar från Moose E-Bikes & E-Scooters
Thanks so much Stuey! That really means a lot
Svar från Moose E-Bikes & E-Scooters
Thanks for the five stars Clement!
Great customer service and after sale care 110%
I had faulty charger and they responded fast and sent me a replacement straight away there diamond service is amazing and I’m one happy chappy Gary.
5 augusti 2024
Omdöme utan inbjudan
Svar från Moose E-Bikes & E-Scooters
What awesome feedback Gary! Three diamond customer!! :D
Thanks to Moose bikes
Thanks to Moose bikes. I am very pleased with my 1st ebike
Good on price and product.
31 juli 2024
Svar från Moose E-Bikes & E-Scooters
Thanks to you Steven! Glad you're loving it
Svar från Moose E-Bikes & E-Scooters
Cheers Tom! 😊
Svar från Moose E-Bikes & E-Scooters
Awesome, hope to see you again!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.