Moonside Omdömen 154

The level of control you get with their lamp is insane. I can paint individual pixels in the app which I spent way too much time doing yesterday.

Heads up: shipping takes a min. If you need it for a specific date, order way ahead. The halo lamp is super unique though, definitely worth the wait. Came packed like a tank.

Honestly way better than the ads. put the planet lamp in my gaming room and the colors pop like crazy. feels actually sturdy too, not flimsy.

FRAUD ALERT
Do not buy anything from this company. I paid for a lamp 9 months ago and never received anything. Moonside refuses to issue a refund. I have finally contacted my credit card company to dispute the charge.

Do not purchase from this company. Having placed an order for a Halo lamp in May 2025, order has not been received and they only respond to messages I send. No updates, automated responses. Absolute scam of a company!

1 Stern ist noch zu viel!
Warte seit 11 Monaten auf die Birne, die über Indiegogo investiert wurde und angeblich laut Sendungsnummer schon seit Januar 2025 unterwegs sein soll.

HaHaHa...

Die Mond Lampe wurde am 1 Dez 2025 Bestellt und ich bekam sofort wieder eine Sendungsnummer und was soll ich sagen, bei der Sendungsnummer passiert nichts.

Hardware quality on these Hex panels is excellent - solid build and they look fantastic on the wall. However, the app needs work. The UI feels clunky and unintuitive. Great lights, frustrating software.

Placed the order back in April, then they kept stating shipping delays and giving fake tracking info.

I placed an order on the 1st of August. It was apparently dispatched a couple of days later but - like many others - it never was. Every single e-mail response is a lie.

They just create a tracking number so you think it's been sent, but it hasn't.

I did a chargeback through my credit card - make sure you do the same, and don't leave it too long.

The lighting effects inside the crystal cube are genuinely stunning and it adds a cool vibe to my desk setup. However, I have to be honest - it is definitely smaller than it appears in the ads, which was a little disappointing.

Obviously a scam . I payed this lamp 1 year ago still didn’t get anything. They’ll send me a weard Chinese tracking link that doesn’t do anything. I wish I read the reviews before spending 70 dollar on this scam

I put the neon hex packs up on my gaming wall and wow, they are WAY brighter than I expected! Messing around with the modular layout is actually really fun and everything works perfectly. 🔥

Just got my lamp delivered and I was honestly shocked by the build quality; it's got some real weight to it and doesn't feel like cheap plastic at all. The color transitions are buttery smooth, too.

122 days after ordering. Still nothing, same bullshit about shipping than everyone else. Total scam of course.

Shipping took about 10 days for my halo lamp, which was a bit slower than expected. The build quality is amazing though, so it was worth the wait!

The halo lamp looks awesome - the design is way cooler than others I've seen. I do wish the app had a music sync feature, but it's still a super unique piece!

Last message from them:

Dear Lukasz,

Thank you for your message. We have urged the logistics company to update the specific delivery date, which you will be able to see once it’s available.

Please rest assured that we are expediting the process to ensure you receive your lamp as soon as possible.

We appreciate your patience, and please feel free to reach out with any further questions.

Best regards,
Team Moonside

Today I have lost my patience:

Hi,

How about my order?
If you have such issues with logistic company then maybe you send my order using different one?

I have placed my order on Apr 10, 2025 so it is a long time ago. You haven't able to resolve the problem with logistic since then?

Sorry, but it more looks like you have never send it.

I don't accept any more excuses about logistic company. Noone else have such issues as you.

Just send it.

Its been mutiple months since ive placed my order, the support team keep sending templated replies whenever I ask about it and the tracking company have not been any more helpful. Seems like they just took the money to fund the product but then were never able to deliver on it

I ordered a lamp online, and it never arrived. I've emailed them several times and only reviving vague excuses why. I keep asking for a refund, which they refuse to acknowledge.

I have ordered a product from them in August. Still havent received anything. They cant give me an update and blame the logistic company. Dont ever buy from them.