Moonside Omdömen 154

Never received my order and customer service has not resolved. Submitted my order in July, received a tracking number that never had any transit activity. Despite contact customer service, I never received the product, the tracking number became inactive and the status on my order was changed to fulfilled. Now I cannot get a response from customer service.

Honestly I've never seen anything quite like the Halo Lamp before. It's just incredibly unique looking in person. Super happy!

Had to hook up my Lamp One to a new wifi router recently and it was surprisingly painless. App is doing what it's supposed to do now. solid purchase.

If I could give 0, I would.
From the moment I saw the star bulb, I wanted it. Waited excitedly and ordered as soon as the product was available on their site. That was back in May of 2025. I paid expedited shipping. Have attempted at least 20 ways to get my product shipped and they keep promising the issue will get pushed and expedited for a solution. It’s not February of 2026. No star bulb. No updates to the bogus tracking number they gave me

Took forever to get here (like a week and a half) but the Neon planet lamp is exactly what I wanted for my room. Gives off the perfect chill vibe on my nightstand. would definitely recommend if u don't mind waiting a bit

10 months and still no delivery

Ordered 27/07/25 - nothing!
Contact successful, after many attempts 19/11/25 - advised order issues, apology. 17/01/26 - still no delivery and no response to emails. The reviews here are revealing, do not underestimate the number of complaints, but more than likely they will have our money in return for a couple of emails. They are simply scabby thieves. Please avoid.

Ordered a moonside halo lamp in May 2025. Asked perhaps 10 times about delivery and all i got was stupid emails telling me to be patient....Definitely a scam company!

Comme beaucoup de personnes première commande bien reçu mais pour la deuxième ça devient de l'arnaque commande du mois de mai 2025 toujours rien reçu malgrés mes très nombreux mail et toujours la même réponse de moonside.
À éviter de toute urgence.

grabbed the Neon Planet for my daughter's space room and she absolutely loves it! colors are gorgeous. great that i can dim it down for bedtime but crank it up when shes reading.

Beware: This merchant is a scammer. I ordered six items in December 2025. Heard nothing for nearly a month and requested a cancellation and refund. Customer service ignored my request and instead "expedited" my order. I continued to request a cancellation and refund. They continued to ignore me and finally said it was out of their hands after sending it to the shipping carrier. By this time several days had passed and I had requested a refund multiple times. Almost two weeks later one of the six items arrived at my house. However, I got a delivery confirmation for all six items being delivered. I am currently in the process of doing a chargeback with my credit card company. They basically stole over $200 from me and know exactly what they are doing is fraud.

Swapped out my old Hue setup for these bulbs. Zero headache connecting them to wifi, it just worked immediately.

As far as I can tell this is not a real company. There is no support and they do not actually send out anything. 100% scammers behind this. If you purchased anything from their website I highly recommend starting a claim for chargeback.

The Halo lamp looks stunning, fits the vibe of my place perfectly. super sleek. took off a star cause shipping was slow though... ordered mid-december thinking i'd have it for the holidays and it showed up after xmas. annoying.

I bought my product back in October 2025 and it’s end of January 2026 and have not received their product. I have written to them multiple times with unsatisfactory responses, always saying they will send the product or that they have sent it, but never received it.
Don’t bother buying this product. It’s a scam. Their phone number doesn’t work. It might be a fake company.

if you are getting these lights as a gift for someone just make sure you order early!! shipping takes a bit. but the quality is fantastic and the effects are mesmerizing. totally worth the wait though.

Lighthouse looks incredible in my office. Setup was a breeze and it paired to my phone instantly. Since then, it's been working flawlessly. I'm honestly overwhelmed by how many customization options there are lol.

honestly the halo lamp looks even better in person than in the ads. the floating effect is super unique. I knocked off a star because it took about two weeks to arrive, which was longer than expected. but now that it's on my desk, I love it

Ordered two, received one after 2 months.
When asking for a refund, denied, because it has been "preparing". Received a link of the process, haven't had any update for 4 months. Asked again and again, can't cancel, no other link. Promised a 10% refund when I receive the product and never received it.
BTW, the lamp has no certification, and they don't reply to that question too.

They are scam, do not buy, you will never receive anything from them. The package tracking is fake and they just play with you to wait more!