Moonbrew started out great! My gummies in the strawberry flavor were delicious! I always looked forward to my magnesium treat before bedtime even though I am not sure how effective they were. My most... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It started out effective, but something has changed. It just doesn't do the trick anymore. Also, it takes too long to receive the next shipment. I'll go a week or two before receiving the next. I'll m... Se mer
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I absolutely love Moonbrew. I’ve used other brands and they help me fall asleep but not stay asleep and at 44 sleep is top of my list important. My sleep score has consistently been between 92-98 ever... Se mer
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They were pretty good with the return policy but they didn't end up working for me and I ended up with a few extra containers unopened. For a short period they had a higher strength but then they auto... Se mer
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Företagsinformation
Skrivet av företaget
Sleep is now a ritual you’ll crave. In a perfect world, falling asleep would be as easy as finishing dessert - and MoonBrew is getting us pretty close. They've turned sleep support into something you’ll actually look forward to with soothing products powered by natural botanicals and adaptogens. With clinically backed ingredients like L-theanine, magnesium, and reishi mushrooms, MoonBrew supports deeper, more restorative sleep - without grogginess. It’s a delicious upgrade to your nightly wind-down, replacing pills and powders with something simple, effective, and genuinely enjoyable.
Our Promise to You
Skrivet av företaget
- Mission Driven, Science Backed
- Growing up, we watched our parents struggle with their sleep. We believed we could do better for them, and develop a more effective, natural aid for sleeplessness. Our goal has always been to share a sleep aid we’re proud of. We’re obsessive over safety standards, and it’s gotta be delicious. MoonBrew is our way of giving back to our parents. After seeing it change their lives, and hearing from thousands of people who have been helped by MoonBrew, we are honored to share it with you. Thank you for joining us on this journey.
60-day risk-free returns
Our guarantee to you
We want you to be happy with our products. We offer all customers a 60-day return policy (see details at moonbrew.co/policies/refund-policy)
Kontaktuppgifter
USA
- moonbrew.co
3,7
Medel
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
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It didn’t work for me and company refused returns
It didn’t work for me. After I canceled my subscription, I was still sent product and the company refused to allow me to return it.
28 juli 2026
Omdöme utan inbjudan
Svar från MoonBrew
Tiko, we're truly sorry to hear about your experience and understand how frustrating this must have been. We'd really appreciate the opportunity to make this right. Please email hi@moonbrew.co with your order details, and our team will look into your case and work to get this resolved as quickly as possible. Thank you for bringing this to our attention.
I loved them, but can't receive them.
Bought them and received the gummies almost immediately. LOVED them. I was sleeping better and losing weight quicker. Went to buy in May just before Memorial day and after 2 weeks of nothing I emailed them and had to continue to do so to finally get my product. They claim it's due to the popularity, but haven't put a label on their website warning you that the "Fast Free Shipping" they offer is not accurate. I figured I'd give them another chance if it is truly due to popularity and ordered while I still had the gummies so I would have more for when I ran out. I ordered on 6/23/26 and still nothing to this day. I've emailed them and asked for a refund and they refuse. After complaining to them and asking for a refund amazingly part of my order shipped.... the free frother they gave me.... nothing I actually ordered. Since that is on it's way they said they can no longer refund my order as part of it has shipped...
Save your money and don't buy. While i got my first order they fail to deliver as promise.
23 juni 2026
Omdöme utan inbjudan
Svar från MoonBrew
Katie, I'm sorry. This isn't the experience we want anyone to have, and the way your refund request was handled wasn't right. A breakdown in one of our packaging machines earlier this year created a real backlog, and we should have been more upfront about it on the site. We're caught up now and shipping on schedule, but that doesn't undo what happened with your order or the mix-up where the frother went out instead of your gummies. Please email us at hi@moonbrew.co with your order number, we want to get your refund sorted properly, not leave you with an accessory you didn't ask for.
My gummies finally arrived
My gummies finally arrived. I appreciate that they had production issues. In the future, if it happens again, I'd recommend much more communication about the issues. Waiting 6 weeks is a lot.
I love the product, so I will order again.
24 juli 2026
Omdöme utan inbjudan
Svar från MoonBrew
We completely agree with you, waiting six weeks is far too long and keeping our customers in the loop is essential. Thank you so much for your patience, gracious understanding, and for taking the time to share this crucial feedback with us!
Scam company
Scam company. I set up a subscription and my last month was 3 weeks late and this month it’s already been 3 weeks without a shipping notification. They state they are out of stock but the website shows in stock. Still charged my in my renewal date when they had no intention of fulfilling my order. Do not recommend.
23 juli 2026
Omdöme utan inbjudan
Svar från MoonBrew
Jane, I understand why this felt like a scam, and I want to be straight about what actually happened. A packaging machine breakdown put us behind on fulfillment for several weeks, and our site's inventory status wasn't updating accurately during that stretch, that's a real gap on our end, not an excuse. We're back to shipping subscriptions on schedule now, but charging you for an order that hadn't shipped is a fair thing to be upset about. Please email hi@moonbrew.co with your order details so we can sort out that charge directly.
MoonBrew Promises Delivery but fails Miserably!
MoonBrew promises delivery but fails! In enrolled in their monthly subscription and 2 months later, still haven't received, yet the continue to widely advertise discounts and such. Yes, they gave me a discount after my initial inquiry, but did they deliver? NO! Did they give me any update on my order? NO! Have I received the order they charged me for? NO! I would have to regrettably identify this company as unscrupulous and untrustworthy. Please, anyone who purchases this product, do it with caution, as they DO NOT honor their commitment to fulfillment.
22 juli 2026
Omdöme utan inbjudan
Svar från MoonBrew
Greg, a discount doesn't mean much if the order never shows up, and you're right to call that out. The root cause was a packaging machine going down, which backed up subscription orders. That's resolved now and we're shipping on time again, but two months of silence on your order is a failure on our end that a discount code doesn't fix. Please reach out to hi@moonbrew.co directly with your order number so we can actually get you an answer and get this resolved.
The gummies are great
The gummies are great. The problem is they take my money and no product is shipped. Customer service is slow as well and their responses make you feel like you get the run around. I need my money refunded so I can move on. Update: they refunded 30% of what I paid them. I am filing a complaint with the FTC as this is unethical business practice. I would not buy from this company.2nd Update: they made good on everything. Changing my review
19 juli 2026
Omdöme utan inbjudan
Svar från MoonBrew
Pam, taking payment without shipping the product, then only partially refunding it, isn't something I can defend. The delay itself came from a packaging machine breakdown that put us behind on fulfillment; we're caught up and shipping on schedule now, but that doesn't address the refund you're still owed. I'd rather make this right directly than have you need to go through the FTC to get it. Please email hi@moonbrew.co with your order number and a reference to this review, we'll take another look at the refund.
While the product is great shipping is horrendous
While the product is great, good luck on ever getting it. They charge you for your monthly subscription for the gummies and then can take up to 2 months to actually ship them. 25 individual packages in a bag, in this last shipment the 25 bags didn't even have the full dose of 4 gummies. So it doesn't even cover you for a month. They're trying to bill me for July when I haven't even received June Shipment. They tell you it's important to stay consistent but you run out in 25 days and they never send you your next order in time. I've cancelled my subscription.
19 juli 2026
Omdöme utan inbjudan
Svar från MoonBrew
Deborah, I'm truly sorry for the frustration this has caused. I want to be transparent about what happened: a packaging machine breakdown significantly delayed our fulfillment for several weeks, and our website's inventory status wasn't updating accurately during that time. That's a gap on our end, not an excuse. Please email hi@moonbrew.co with your order details so we can review everything and make this right for you as quickly as possible.
Hoard as much as u can!
Effective, tasty and almost addictive, I would say. I get great restful sleeps and feel great in the mornings. The only downside is it took a long time to deliver my 2nd bag. My solution… order as much as you can guys. lol! That is what I am doing right now!!!
24 juni 2026
Svar från MoonBrew
Waking up refreshed every morning is the ultimate goal, and your workaround for the shipping delay definitely gave our team a good laugh! We truly appreciate your patience while we caught up, and thank you so much for the incredible support and restocking with us!
don’t order gummies unless you are ok with month or more waits on repeat orders
First let me say two months ago my review would have been 5 stars. Today I am done with moonbrew. My last two orders have been delayed with the last order for the sleep gummies being delayed a MONTH for a product that has 24 servings per package. I love the product but when they can’t provide it but still sell it in their website right now that is shady as heck.
20 juli 2026
Omdöme utan inbjudan
Svar från MoonBrew
Christopher, I'm truly sorry for your experience, and I appreciate you sharing it. I want to be straightforward about what happened. A packaging machine breakdown delayed our fulfillment for several weeks, and our website's inventory status wasn't updating accurately during that time. That's a real failure on our end, not an excuse. We're now back to shipping subscriptions on schedule, but being charged for an order that hadn't shipped is completely understandable to be upset about. Please email hi@moonbrew.co with your order details so we can review your case and make this right.
Do Not Get A Subscription!! SCAM
This company fulfilled one order- suggested the subscription- I signed up- and since then- over three months I have never received my "monthly" order but have been charged $60.00 every month for three months. And still- no gummies have ever been delivered. I asked to cancel my subscription. And I was emailed that "that isn't possible, but my complaint has been sent to the highest level to be addressed." Thanks but no thanks. I've now had to cancel my card that was used for payment, and order new cards from the bank- a headache as most know. THIS IS A SCAM. Buyer beware.
17 juli 2026
Omdöme utan inbjudan
Svar från MoonBrew
Hi, we're sorry for the frustration this has caused. We understand why this felt like a scam, and we want to be transparent about what happened. A packaging machine breakdown caused significant fulfillment delays, and during that time our inventory status wasn't updating accurately. That's a failure on our part, not an excuse. While we're now shipping subscriptions on schedule, being charged for orders you hadn't received, the difficulty you experienced trying to cancel your subscription and the inconvenience of having to replace your payment card is understandably upsetting. Please email hi@moonbrew.co with your order details, and we'll personally review your account, resolve the billing issue, and make this right.
Good product, terrible company
BLUF: Great product, horrible company.
I tried the gummies and they were great, they truly helped me sleep, however it took over 3 weeks from my order date to even ship. Customer service was slow and unresponsive and provided generic "we're sorry, its frustrating" emails. Meanwhile they were advertising like crazy on social media for more deals and sales. I decided to try a subscription in hopes it prevent this issue. Well its been over a month since I signed up for the subscription, the first bag hasn't even been fulfilled, I'm 3 days past when my second order should have shipped and nothing. Just continued "we're sorry" emails. I finally had to find another product to try. Its so frustrating because the gummies were great but this disaster of running out with no replacement in sight was too much.
19 juli 2026
Omdöme utan inbjudan
Svar från MoonBrew
Mike, thank you for your honest feedback. We want to be transparent about what happened. A packaging machine breakdown put us behind on fulfillment for several weeks, and our website's inventory status wasn't updating accurately during that time. That's a real failure on our part. We're also truly sorry for the slow, unhelpful customer service you experienced. We're now back to shipping orders on schedule. Please email hi@moonbrew.co with your order number so we can personally look into your account, provide a clear update, and get this resolved.
CUSTOMER SERVICE IS SUPER HELPFUL!
I just had a very pleasant text conversation with Moonbrew. They asked for pictures of the "worms" that i thought i saw in my gummies. They very kindly explained that what i was seeing in my first bag of gummies was actually residual product created during manufacture. They reactivated my subscription for me as well!
*EDITED UPON CONTACT WITH MOONBREW!
I ordered my gummies the first week of June. They just arrived this week. I opened a pack and saw something that looks like worms on each gummy. Customer service keeps skirting the issue of the worms and keeps apologizing for the delay in arrival.
14 juli 2026
Omdöme utan inbjudan
Svar från MoonBrew
Crystal, thank you for sharing your experience. I want to be straightforward about what actually happened. A packaging machine breakdown put us behind on fulfillment for several weeks, and our site's inventory status wasn't updating accurately during that time. That's a real gap on our end, not an excuse and I'm very sorry for both the shipping delay and the customer service experience you received. I'm also concerned about what you described seeing on the gummies, and I'm sorry that your questions weren't addressed directly. Please reach out to hi@moonbrew.co with your order number and we'll investigate this immediately, provide you with a clear answer, and make this right.
I ordered the Gummies and the hot…
I ordered the Gummies and the hot chocolate back in June on June 26 and it’s July 18 and I still haven’t received it. I have a three month subscription and was taking it every night and now I have been without which is sort of annoying.
24 juni 2026
Svar från MoonBrew
Hi Jill, thank you for your honest feedback. We’re sorry your experience fell short of what you expected and that your nightly routine was disrupted. The fulfillment issue that caused extended delays has since been resolved, and we’re now back to shipping orders within 24–48 hours. We’d really value the opportunity to assist with your order and help make this right. Please contact us at hi@moonbrew.co with your order details.
I placed 3 orders more than a month ago…
I placed 3 orders more than a month ago that I still have not received. When I reached out to ask about the status I received an AI response that advised that a human would follow up. I have not been contacted by anyone and am still waiting on my orders. The product was good but the customer service is terrible.
6 juni 2026
Svar från MoonBrew
Hi Erin, thank you for sharing your feedback. We are truly sorry for the unexpected delay with your orders and that our response time fell short of the standard we hold ourselves to. Our fulfillment and support channels are operating normally again, and we want to ensure your account is taken care of with the personalized attention you deserve. Please reach out to us directly at hi@moonbrew.co so a team member can assist you right away.
Horrible shipping and response.
Horrible customer service!! Takes a month to get product. Sent many emails and no responses. Would not recommend this product! Excuse after excuse!
3 juli 2026
Omdöme utan inbjudan
Svar från MoonBrew
Samuel, we're sorry for your experience. A one-month wait and lack of communication are unacceptable, and we understand your frustration. A packaging machine breakdown caused significant fulfillment delays, and our inventory status wasn't updating accurately during that time. While we've resolved those issues and are now shipping on schedule, that doesn't change your experience. Please email us at hi@moonbrew.co with your order number so we can make this right.
I ordered my items with Moonbrew back…
I ordered my items with Moonbrew back on June 3 and it’s July 16 and I have yet to receive my order. They promised to give me a 15% back after they already charged me and they have yet to give that to me and it’s been over 7 days. Now I want all my money back and they have yet to respond to my request and that was 4 days ago. I don’t understand why they would charge you right when you purchase instead of charging you when the order ships like everyone else. I can’t get my money back and they have yet to ship my order. I’m very upset and don’t know what to do but to report them to the Better Business Bureau.
16 juli 2026
Omdöme utan inbjudan
Svar från MoonBrew
Hi Eun, thank you for sharing your feedback. We are very sorry for the frustration with your order experience, as this does not reflect our standards. Our fulfillment and support operations are running smoothly, and we want to ensure your account is properly taken care of. Please connect with our team directly at hi@moonbrew.co so we can assist you promptly.
Do not fall for all their advertising. They suck.
I agree, wholeheartedly with the most recent reviews as of June and July 2026. I am so glad I read them because at least puts me at ease a little bit. I too ordered twice and I received my delivery . Then for some reason I got an email that said my automatic shipment was being prepared. I never signed up for automation. But I was going to order it anyway so I said fine. This was around June 2. I have yet to receive my delivery and it is July 15. My question is how am I gonna get my money back?
2 juni 2026
Omdöme utan inbjudan
Svar från MoonBrew
Tena, I'm very sorry to hear about your experience. I want to be transparent about what happened: a packaging machine breakdown caused significant fulfillment delays, and our inventory status wasn't updating accurately during that time. That's a gap on our end, not an excuse. We're now back to shipping orders on schedule. Please email hi@moonbrew.co with your order details so we can look into your order, assist with a resolution, and discuss any refund options as quickly as possible.
My monthly subscription order was…
My monthly subscription order was placed on June 10th and I have yet to receive it. I have emailed 3 times and still haven’t received an update. Super frustrated at this point.
15 juli 2026
Omdöme utan inbjudan
Svar från MoonBrew
Krista, we're very sorry to hear about your experience and understand your frustration. We want to be transparent about what happened: a packaging machine breakdown caused significant fulfillment delays, and our inventory status wasn't updating accurately during that time. We're now back to shipping orders on schedule. Please email hi@moonbrew.co with your order details so we can look into this for you and get it resolved as quickly as possible.
Quick to take your money, but can't ship product.
First order of gummies took over 3 weeks after blowing by the estimated delivery dates (in the end they finally wised up and just pulled the date). I should have learned my lesson, but decided to give them another shot with a refill order. Got an email saying they have "packaging problems" and would take 2-3 weeks and would notify me when shipping. That was over 3 weeks ago now and nada.
14 juli 2026
Omdöme utan inbjudan
Svar från MoonBrew
Kent, I'm truly sorry to hear about your experience, and I completely understand your frustration. The delay was caused by a packaging machine breakdown that put us behind on fulfillment. We're now caught up and shipping on schedule, but that doesn't undo the inconvenience you experienced. Please email hi@moonbrew.co with your order details so we can assist you and get this resolved as quickly as possible.
The product does work but trying to…
The product does work but trying to actually get the product on a regular basis isn't worth the hassle. I had been offered different items to hold me over til my gummies were back in stock but then never sent them. Had to start all over again, when it happened again, the attitude was extremely arrogant basically saying they are so popular they didn't care if I was out and to cancel but they wouldn't do anything to help me out. Good product, bad customer service.
15 juli 2026
Omdöme utan inbjudan
Svar från MoonBrew
Jenn, I'm truly sorry to hear about your experience. While I'm glad the product worked for you, I completely understand how frustrating the delays and inconsistent support must have been. The order delays were caused by a packaging machine breakdown that put us behind on fulfillment. We're now caught up and shipping on schedule, but that doesn't make up for the inconvenience or the experience you had. Please email hi@moonbrew.co with your order details so we can assist you and get this sorted out as quickly as possible.
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