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Moneypenny Omdömen 

467
TrustScore 4.5 av 5

4,6

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Thalia was pleasant, friendly, professional and thorough. She was able to verify who I was, assist me with logging on, add our companies 2 accounts to one file so that I don't have to have separate l... Se mer

Betygsatt 5 av 5 stjärnor

Amber, our account executive, is always there for us when we need her. She ensures we have updated information, that we are well informed, have the most recent data, and that we make adjustments that... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Thalia went out of her way to help me get set up and find the information I needed to be able to use the voicemail successfully. I would reach out to her in the future if I needed additional support.... Se mer

Betygsatt 5 av 5 stjärnor

Lulu is an excellent representative of your company. Her prompt response time and deep understanding of our needs reflect the outstanding level of service and professionalism your team provides. She l... Se mer

Företaget har svarat

Företagsinformation

  1. Telefonjour

Skrivet av företaget

Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

467 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 87 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(467)

115 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Quick turnaround time

Quick turnaround time. reassuring. professional. surprisingly affordable. I am an attorney that has used other virtual receptionist portals. I highly recommend them.

Atty Kenneth Bartlett
Connecticut

3 december 2025
Omdöme utan inbjudan
Logotyp för Moneypenny

Svar från Moneypenny

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

Betygsatt 2 av 5 stjärnor

I can't even contact them

I can't contact them the phone number on their website doesn't work, so I tried to find another phone number for them, and it has taken over an hour to get a response.

26 november 2025
Omdöme utan inbjudan
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Svar från Moneypenny

Isaac, we’re sorry to hear that your experience didn’t meet your expectations. Our goal is to ensure every customer is satisfied, and we’d appreciate the opportunity to discuss how we can make things right. Please contact us at reviews@moneypenny.com at your earliest convenience.

Betygsatt 5 av 5 stjärnor

Dorine Romero is great

Dorine Romero is great! She is prompt and professional, very easy to work with! Any changes that need to be made are made quickly and accurately.

18 november 2025
Omdöme utan inbjudan
Logotyp för Moneypenny

Svar från Moneypenny

Thank you for sharing your experience! We're glad to hear that Dorine met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.

Betygsatt 5 av 5 stjärnor

Great folks to work with.

18 november 2025
Omdöme utan inbjudan
Logotyp för Moneypenny

Svar från Moneypenny

Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

Betygsatt 5 av 5 stjärnor

Dorine is great to work with

Dorine is great to work with. She's attentive and reacts quickly when any issues arise.

18 november 2025
Omdöme utan inbjudan
Logotyp för Moneypenny

Svar från Moneypenny

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

Betygsatt 5 av 5 stjärnor

Fast responses

Fast responses, great customer service

17 november 2025
Omdöme utan inbjudan
Logotyp för Moneypenny

Svar från Moneypenny

Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

Betygsatt 5 av 5 stjärnor

My onboarding process was great!!

My onboarding process was great!!! A+++
I can't say enough... they are so pleasant to work with wohoo i feel like this is going to be a great addition to my tax office can't wait to take my business to the next level .. all i can say is right now am playing the song moving on up from the tv series the Jeffersons!!!! hahaha :)

17 november 2025
Omdöme utan inbjudan
Logotyp för Moneypenny

Svar från Moneypenny

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

Betygsatt 5 av 5 stjärnor

When every call is important..the details matter!

Jillian is always a pleasure to work with! She is knowledgeable about the system and very helpful, she handles all requests in a timely matter. Texas EquuSearch depends on Moneypenny heavily so that we don't miss any important calls in regards to missing persons. She has helped streamline our call system, updated email communications, and given parameters where needed.

14 november 2025
Omdöme utan inbjudan
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Svar från Moneypenny

Wow, thank you for being such a loyal customer! We appreciate your continued trust in our services. It’s always a pleasure to serve you, and we look forward to many more years of working together!

Betygsatt 5 av 5 stjärnor

Customer ServiceWhen we have a question or concern we…

When we have a question or concern we always get a guick turn around. THANK YOU!!

12 november 2025
Omdöme utan inbjudan
Logotyp för Moneypenny

Svar från Moneypenny

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

Betygsatt 5 av 5 stjärnor

Great Customer Service

Jillian is great to work with. Always available and super helpful.

7 november 2025
Omdöme utan inbjudan
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Svar från Moneypenny

Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

Betygsatt 5 av 5 stjärnor

I've had nothing but great experiences…

I've had nothing but great experiences with Jillian Johnson, she has always been quick to respond to my requests, updates, and concerns. She always handles them swiftly, which I appreciate tremendously!

6 november 2025
Omdöme utan inbjudan
Logotyp för Moneypenny

Svar från Moneypenny

Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

Betygsatt 5 av 5 stjärnor

We appreciate Jillian and her quick…

We appreciate Jillian and her quick responses when we have an issue or a question.

6 november 2025
Omdöme utan inbjudan
Logotyp för Moneypenny

Svar från Moneypenny

Thank you for sharing your experience! We're glad to hear that Jillian met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.

Betygsatt 5 av 5 stjärnor

Review

Jillian is the very best! So knowledgable, helpful, kind, and helps in a timely manner! Could not recommend her more.

5 augusti 2025
Omdöme utan inbjudan
Logotyp för Moneypenny

Svar från Moneypenny

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

Betygsatt 5 av 5 stjärnor

Jillian is a pleasure to work with!

I had the pleasure of working with Jillian recently, and I can confidently say she delivered one of the best customer service experiences I’ve ever had. From the very beginning, Jillian was attentive, professional, and genuinely committed to helping me. She listened carefully to my needs, responded promptly, and went above and beyond to ensure everything was handled smoothly.
What truly stood out was her warmth and patience. Jillian made me feel valued and respected throughout the entire interaction. Her knowledge and efficiency were impressive, but it was her kindness and personal touch that made the experience exceptional.
It’s rare to come across someone who combines professionalism with such genuine care. Jillian is a true asset, and I’m incredibly grateful for the support she provided. Thank you, Jillian, for making a potentially stressful situation feel effortless and even enjoyable!

4 november 2025
Omdöme utan inbjudan
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Svar från Moneypenny

Thank you for sharing your experience! We're glad to hear that Jillian met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.

Betygsatt 5 av 5 stjärnor

Prompt service

Jillian has not only been very quick to reply, but her knowledge and handling of the services has been very competent. In the awkward starting phase she has been great at checking in and making any adjustments that our team needs to be successful.

4 november 2025
Omdöme utan inbjudan
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Svar från Moneypenny

Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

Betygsatt 5 av 5 stjärnor

Brittany is a great account manager

Brittany is a great account manager. The MP team is responsive to issues and taking care of our clients. They are a great company.

3 november 2025
Omdöme utan inbjudan
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Svar från Moneypenny

Wow, thank you for being such a loyal customer! We appreciate your continued trust in our services. It’s always a pleasure to serve you, and we look forward to many more years of working together!

Betygsatt 5 av 5 stjärnor

Excellent Onboarding Processes

Jillian (CSM), has been amazing in our onboarding process with Moneypenny. We were not sure at first if this was what we wanted to do, but since agreeing to move forward with this service, Jillian has done nothing but provided us with amazing service; responding to all questions asked and making sure we are at ease with this process and service. So far, I am extremely pleased.

31 oktober 2025
Omdöme utan inbjudan
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Svar från Moneypenny

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Jillian. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

Betygsatt 5 av 5 stjärnor

We had are onboarding yesterday with…

We had are onboarding yesterday with Lauri! The experience was great! We hope everything with money penny goes just as smooth!! She was very nice and knowledgeable and we hope everyone is the same.

30 oktober 2025
Omdöme utan inbjudan
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Svar från Moneypenny

Thank you for sharing your experience! We're glad to hear that Lauri met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.

Betygsatt 5 av 5 stjärnor

ONBOARDING WAS QUICK AND SIMPLE

ONBOARDING WAS QUICK AND SIMPLE. LOOKING FORWARD TO WORKING WITH THIS COMPANY

31 oktober 2025
Omdöme utan inbjudan
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Svar från Moneypenny

Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

Betygsatt 5 av 5 stjärnor

Easy service

Marti answered my general email with all the answers I needed and also took time to setup a phone call to further discuss. Service has been great since being taken over by Moneypenny.

29 oktober 2025
Omdöme utan inbjudan
Logotyp för Moneypenny

Svar från Moneypenny

Thank you for sharing your experience! We're glad to hear that Marti met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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