Thalia was pleasant, friendly, professional and thorough. She was able to verify who I was, assist me with logging on, add our companies 2 accounts to one file so that I don't have to have separate l... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Amber, our account executive, is always there for us when we need her. She ensures we have updated information, that we are well informed, have the most recent data, and that we make adjustments that... Se mer
Företaget har svarat
Thalia went out of her way to help me get set up and find the information I needed to be able to use the voicemail successfully. I would reach out to her in the future if I needed additional support.... Se mer
Lulu is an excellent representative of your company. Her prompt response time and deep understanding of our needs reflect the outstanding level of service and professionalism your team provides. She l... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.
Kontaktuppgifter
4,6
Utmärkt
467 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Helpful and Responsive Staff
Thalia was super helpful in troubleshooting why their calls were being blocked. She was very responsive and emailed promptly. Also helped do some test calls.
13 april 2026
Omdöme utan inbjudan
Svar från Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Thalia was extremely helpful
Thalia was extremely helpful and patient while I was getting the information needed.
10 april 2026
Omdöme utan inbjudan
Svar från Moneypenny
Thank you for the wonderful feedback! We’re glad everything met your expectations and appreciate your support. Let us know if there’s anything else we can do for you!
calls poorly handled
The agents did not handle the calls appropriately despite having a script. The messages taken were often incomplete, did not give me enough information to know how to proceed with the call e.g. if I had to call back, or client was only inquiring, or what the inquiry was, etc. Difficult to get ahold of them. I cancelled the service and despite of the 30-day cancellation policy, they decided to charge me for 50 days beyond the cancellation. It was a waste of money and loss of potential clients. Very disappointed on the service.
3 mars 2026
Omdöme utan inbjudan
Svar från Moneypenny
Hi Brenda,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet expectations—especially regarding call handling, message accuracy, and communication. We take concerns about incomplete messages and responsiveness seriously, as clear and actionable information is critical for our clients. Regarding the billing concern, we’d like to take a closer look at your account to clarify what happened and address any discrepancies. We would appreciate the opportunity to speak with you directly and make this right. Please reach out to us at reviews@moneypenny.com
Lulu Khatib is absolutely phenomenal
Lulu Khatib is absolutely phenomenal to work with. 6 months ago I would have rated the service a 3 on a good day. With Lulu acting as our Client Engagement Manager for our accounts (we have several!) I am pleased to give the service 5 stars. She truly understands customer service and strives to find solutions quickly that can calm a customer.
7 april 2026
Omdöme utan inbjudan
Svar från Moneypenny
Thank you for sharing your experience! We're glad to hear that Lulu met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Lulu Khatib is amazing!
Lulu was very attentive to our need and went above and beyond to ensured that our request was heard and addressed.
5 april 2026
Omdöme utan inbjudan
Svar från Moneypenny
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate you taking the time to share your feedback.
Always effective
Moneypenny has updated their script to be more efficient for our staff and able to relay information when it affects multiple customers. Customer service has always been great!
17 mars 2026
Omdöme utan inbjudan
Svar från Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Marti was great thanks for the help!
1 april 2026
Omdöme utan inbjudan
Svar från Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Marti. We look forward to serving you again!
Thalia was most helpful and patient
Thalia was most helpful and patient. She made it easy. She has excellent customer service skills! Thank you very much.
31 mars 2026
Omdöme utan inbjudan
Svar från Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Thalia. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Phalia was very helpful in constructive
Phalia was very helpful in constructive
20 mars 2026
Omdöme utan inbjudan
Svar från Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Thalia. We look forward to serving you again!
Jessica Greve is the best!
Jessica Greve is the best! She is a great communicator and very reliable. She makes onboarding and offboarding properties very easy.
20 mars 2026
Omdöme utan inbjudan
Svar från Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Lulu was very quick to reach out when I…
Lulu was very quick to reach out when I emailed our prior account manager. We came up with a quick and effective solution to help us get our new client form to the right attorneys. She showed me the additions to their script while we were on the call to make sure it was what we wanted.
18 mars 2026
Omdöme utan inbjudan
Svar från Moneypenny
Thank you for sharing your experience! We're glad to hear that Lulu met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Prompt Response!
Thalia, their CSR, updated our voice recording promptly, and the whole process was smooth and hassle-free. I really appreciate how quickly she handled our request. I highly recommend their service!
13 mars 2026
Omdöme utan inbjudan
Svar från Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Thalia. We look forward to serving you again!
Lulu has been an exceptional…
Lulu has been an exceptional representative throughout our experience. From assisting our company with the rollout of the Moneypenny platform to ensuring our team received thorough training on how to effectively use the dashboard, she has provided outstanding support at every step. Lulu responds to questions promptly and addresses any concerns with professionalism and care. Her dedication and guidance throughout this process have been truly invaluable.
13 mars 2026
Omdöme utan inbjudan
Svar från Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Marti helped me greatly with patience…
Marti helped me greatly with patience and answered all my questions accordingly and reassured me of any concerns I had.
12 mars 2026
Omdöme utan inbjudan
Svar från Moneypenny
Thank you for sharing your experience! We're glad to hear that Marti met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
⭐ 1 Star – Predatory, Misleading Service
I was charged 17.5 minutes for a call that lasted about 2 minutes. Completely unacceptable.
I also did a test call and it took them 3 minutes just to answer.
This service claims it blocks or hangs up on telemarketers, but instead it lets calls run to inflate billable minutes.
Misleading marketing, predatory billing practices, and zero value.
Canceled immediately. Avoid this service.
1 februari 2026
Omdöme utan inbjudan
Svar från Moneypenny
Hi Dan,
We appreciate your feedback. We’re sorry to hear about your experience and understand how frustrating this situation has been. Our team has contacted you to review the calls mentioned and will work toward resolving your concerns.
We take feedback about billing transparency and call handling seriously, and we appreciate you giving us the opportunity to investigate this further. If you need any additional assistance or would like us to review anything further, please don’t hesitate to reach out to our team at reviews@moneypenny.com and we’ll be happy to help!
— The Moneypenny Team
Jillian is fantastic
Jillian is fantastic! Always prompt with responses and always quick to assist!
15 december 2025
Omdöme utan inbjudan
Svar från Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Jillian is top-notch!
Jillian gives our company exceptional personal, customer service always. She's easy to talk to and is helpful in making our account work for us.
10 december 2025
Omdöme utan inbjudan
Svar från Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Happy with our service
Jillian Johnson has been such a great resource for us! She's easy to get a hold of and answers all of our questions and concerns in a timely manner. We are very happy to have her as our CSM!
10 december 2025
Omdöme utan inbjudan
Svar från Moneypenny
Thank you for sharing your experience! We're glad to hear that Jillian met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Excellent Sales & Onboarding Experience
From sales to onboarding, everything was top notch, quick response times and excellent service.
4 december 2025
Omdöme utan inbjudan
Svar från Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
The onboarding process was great
The onboarding process was great, and she made the process so easy.
4 december 2025
Omdöme utan inbjudan
Svar från Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.