Thalia was pleasant, friendly, professional and thorough. She was able to verify who I was, assist me with logging on, add our companies 2 accounts to one file so that I don't have to have separate l... Se mer

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Amber, our account executive, is always there for us when we need her. She ensures we have updated information, that we are well informed, have the most recent data, and that we make adjustments that... Se mer
Företaget har svarat
Thalia went out of her way to help me get set up and find the information I needed to be able to use the voicemail successfully. I would reach out to her in the future if I needed additional support.... Se mer
Lulu is an excellent representative of your company. Her prompt response time and deep understanding of our needs reflect the outstanding level of service and professionalism your team provides. She l... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.
Kontaktuppgifter
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Customer Service
We have been working with Jessica for several years. She is always very responsive and helpful whenever a question or issue arises. We have recommended Moneypenny to several of our clients based on the customer service we receive.

Svar från Moneypenny
Jessica was amazing supporting our…
Jessica was amazing supporting our needs for after hours calls.

Svar från Moneypenny
Moneypenny is very fortunate to have an employee like Jessica
Jessica is very helpful and always goes out of her way to get answers and/or resolution(s) for me as soon as possible.
I really appreciate working with her!

Svar från Moneypenny
Thank You
Jessica...Thank You for always making us a priority when we call. Our office knows that every effort will be made to satisfy our needs :)

Svar från Moneypenny
Great customer service!
Our case manager, Amber, is absolutely the best part of working with Moneypenny! She's highly responsive, and works quickly to solve problems and update protocols. We have some pretty tricky and detailed needs, and Moneypenny has bent over backwards to fit our needs into their protocols. We appreciate their efforts to make our experience a positive one.

Svar från Moneypenny
We love Jessica Greve
We love Jessica Greve! She deserves a raise for how well she take care of us.

Svar från Moneypenny
Thank you!
Amber Johnson, our representative for our company, is always timely in her responses and provides the necessary information/training for our company and team to be successful. When there is a potential change, concern, etc., she is quick to provide solutions and ensure that we, as a company, are able to continue to provide top-notch service to our clients.

Svar från Moneypenny
Amber handles everything wonderfully
Amber handles everything wonderfully

Svar från Moneypenny
Amber Johnson is the best Client…
Amber Johnson is the best Client Support Manager

Svar från Moneypenny
Great Service That Keeps Us Connected!
We've been using Moneypenny since the transition from VoiceNation. It was a little rough at the beginning but our client support manager, Jessica (also our account manger from our previous answering service), was amazing through the whole process. She is professional, friendly, and always available to troubleshoot and fix issues. The operator team helped us never miss a call and made our customer interactions smoother. Would recommend!

Svar från Moneypenny
Onboarding call was a great introduction to MoneyPenny!
The onboarding call with L was easy, businesslike, and pleasant.

Svar från Moneypenny
Working with Dorine and Najee
Dorine and Najee are great to work with! Both are prompt to respond and accurate with monthly On Call updates. Also, prompt to respond and help with admin changes to our account. Thank you both!

Svar från Moneypenny
Working with Jessica G from Moneypenny…
Working with Jessica G from Moneypenny is an absolute pleasure! As our account rep, she is knowledgeable, responsive, and always ready to help with any issues that might come up! While our monthly interactions are brief, she is always so friendly and just a delight to work with.

Svar från Moneypenny
Jessica is the face of MoneyPenny
Jessica is the face of MoneyPenny! She is easy to work with. She has great follow through, she wants to see her customers satisfied and does her best to come up with suggestions! I feel comfortable to be in her hands.

Svar från Moneypenny
Prompt and Accurate Service
Dorine is always prompt to respond and accurate in updates and we appreciate the service that Moneypenny provides.

Svar från Moneypenny
Excellent customer service
I had to make some admin changes to our account. Angel was amazing and very detail oriented, she helped me get our account updated with all necessary information. Thank you Angel!

Svar från Moneypenny
Easy implementation and great customer service
We have only just started, and Brittany Farris has been so helpful in getting us set up and following up to ensure we are happy with the service. It was such an easy process to implement quickly. We think this will be a big improvement for our customers to always have someone answer our phones since we are a small office and can get tied up on a call or pulled away from the phone.

Svar från Moneypenny
Very Smooth Experience
I worked with Marvin Lawson and Lauri Shepard helping to get us up and running, appreciated the options available for our phone service - very smooth experience!

Svar från Moneypenny
Moneypenny was able to customize…
Moneypenny was able to customize exactly what I needed for my businesses after hours answering service. Brittany Farris our Account Manager has been delightful to work with!

Svar från Moneypenny
Been with them for over a 2 years plus…
Been with them for over a 2 years plus and have had a great experience. Our Rep Brittany has quick responses. The dashboard is easy to navigate.

Svar från Moneypenny
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.






