Mobybikes Omdömen 

I find it absolutely disgraceful that I need to have a minimum of €5 in my wallet just to book a ride — and yet, I can’t actually use those €5 for a ride. I can’t withdraw it either, which means they’ve essentially taken €5 from every user. The only way to get it back is to leave the country, provide proof, and wait up to 12 months… all while they charge a €4.99 service fee. What a joke.

Held my money ransom and refused to refund me €13 which I had remaining in my account, never using again

I am having an issue in login into my bike. I have contacted the support and I have been waiting a week for a resolution when in the meantime I have been logged out form my account not able to use it. After the first reply everything went radio silent and today I also recieved the survey of the interaction when my ticket is still open. I just want to use my Moby account and be able to login it is absurd that I want to spend my account money and not able to log in.

35 euros down for picking up a bike outside of a zone that I could not end the journey on without taking it to a designated drop off point.
Not an issue if the bike was functional but as I discovered the handle bars were broken and it couldn’t be cycled properly.

So now it was my problem as the price went up and up on the app and I felt obliged to end ride asap as there was zero online help bar an AI bot and a ticketing service that would not be seen until the following day where the amount would have exceeded 200 euro.
Then I discovered I could not end ride when I got to the destination without further topping up my account to end a ride I didn’t make.
An absolute farce.

If there is a way to make the simple task of renting a bike more problematic and expensive than Moby I’d be intrigued to see it.

Glitchy app
Broken bike
Non existent customer service
DO NOT RECOMMEND

Regards
Mr. Walking from now on

These guys want to rip you off every time terrible people scam scam scam shame shame shame
Horrible bastards!

Bikes are very unreliable. Mostly damaged.
If you park incorrectly no notice is given to you, and a fine is direct debited from your card. NO NOTIFICATION, so you don't know that was an infraction and keep on doing it, so they keep on taking money. You can email, ring, and the response is always the same. Not our problem sorry, but when I get a dodgy bike, I still pay the same fare, if the bike is not functioning properly, still pay the same and then have to dispute a refund.

This app is an absolute nightmare. It constantly overcharges beyond the agreed plan, which feels like blatant robbery. On top of that, the bikes are a joke—always broken, with batteries dying even when the app claims they’re charged. It’s beyond frustrating to rely on such an unreliable system.

The lockers? Don’t even get me started. Half of them are damaged or completely unusable. How is anyone supposed to use the service when basic functionality is missing?

And the support team? They’re an absolute disgrace. It’s been over a month since I raised a complaint, and I’ve been met with silence and outright disrespect. They treat you like you’re the problem and have zero interest in fixing anything.

Honestly, this service is a scam. Save yourself the headache and avoid it at all costs until they sort their mess out—if they ever bother to do so.

Moby Move Dublin Bike Sharing.

Unreliable bikes. Unreliable app. You will be unfairly charged.

Moby Move Dublin Bike Sharing are happy to take your money.
They are taking your money while the sluggish app is unlocking the bike. They are taking your money while the app is finishing the ride.
If you unlock a bike with the app and discover that the physical lock is jammed they will take your money.
If you start a ride and the motor is not working they will take your money.
If they don't like the photo you took at the end of the ride they will charge you €30 euro.
Sometimes the app doesn't end the ride and the Moby app eats all your credit.
Don't rely on Moby bikes for getting to work on time. They are simply not reliable.
If you are unhappy with the 'service' it is so difficult to engage with customer service that you will give up and they will keep your money.
You don't have any access to the history of your bike usage.
There is no way within the app to report a faulty bike. If you need to report a faulty bike you will need to make notes yourself: bike number, location, time, date etc.
The sad thing is that when you end a ride on a faulty bike, the bike is sitting there for the next customer to be ripped off.
Most people won't take the trouble to complain.
They must make a lot of money ripping off tourists who will only be in the city for a few days.
At the end of a ride you check a box that entitles Moby to charge you the €30 penalty. If they don't like the photo you took they will charge the €30 penalty. If you complain about the penalty they will send you a screenshot of the disclaimer checkbox. End of.
Beware of this company.
To join up you are giving them permission to take your money. You will spend more time waiting on the app than cycling. You will pay for bikes that don't work. They will keep your money. If you think they have unfairly charged you - best of luck.
The app is unreliable.
The bikes are unreliable.
Customer service is poor.
The company is dishonest.
Avoid