Really great product for a very fair price - and exactly as described. Device condition was listed "as new" - it genuinely was! Even the battery is operating like a brand new handset. The next day de... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Mobile due for delivery next day. Waited in then got email for delivery slot dpd. Slot passes. Get email 'our driver missed you'. At the time of supposed delivery attempt I was outside so couldn'd be... Se mer
Bought an "as new" samsung S23. Think it actually new but without packaging. From order to delivery was 18 hours, astonishing when you consider another company wanted me to wait a week. Thank you, wil... Se mer
Excellent phone was categorised as very good but it's nearly perfect condition at a great price. Arrived quickly too. Would definitely use these guys again.
Företagsinformation
Om Mobile Direct
Skrivet av företaget
Mobile Direct Your Go-To for Top-Quality Pre-Loved Mobiles and iPads
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Kontaktuppgifter
85 Bury New Rd, M8 8FX, Manchester, Storbritannien
- +44 161 521 5551
- info@mobiledirectonline.co.uk
- mobiledirectonline.co.uk
4,4
Utmärkt
1 tn omdömen
Har besvarat 67 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Dishonest
I’ve had a really upsetting experience with this mobile phone company and feel other customers should be aware.
I was treated as though I had done something dishonest. I was not given clear information or proper evidence to explain the accusation, which made the whole situation even more stressful and frustrating.
Being made to feel like you’ve committed fraud when you haven’t is incredibly distressing. Instead of support and clear communication, I felt blamed and left to chase answers myself. This has caused unnecessary worry and has really damaged my trust in this company.
I would advise anyone considering this provider to keep records of all communication and check their bills and account activity carefully. I hope the company improves how they investigate issues and how they treat loyal customers when problems arise.
11 december 2025
Omdöme utan inbjudan
Svar från Mobile Direct
Dear Ingrida,
We acknowledge your final post regarding this matter. We are genuinely sorry that our service did not meet your expectations and that you feel this way about our communication.
To clarify for any third party reading this, our decision was based on a technical internal inspection that identified a breach of warranty terms. We have provided you with direct evidence of these findings via video and provided a significantly discounted replacement as a gesture of goodwill to resolve the situation.
While we understand we have not been able to reach a mutually agreeable conclusion, our offer return your original device remain open. We respect your decision on how you wish to proceed and remain ready to finalize this case whenever you are.
Best regards,
Mobile Direct Team
Fast service good product
15 januari 2026
Svar från Mobile Direct
Dear Customer,
We’re glad you’re happy with our fast service and the product! Thank you for your support and recommendation.
Kind regards,
Mobile Direct Team
Samsung s24 condition as described as…
Samsung s24 condition as described as new, very happy with the phone itself, love Samsung happy with my choice as always had them in the past, not a fan of the iPhone so went back to Samsung, overall very happy with this purchase, just wished the battery didn’t run so quick.🙂
22 januari 2026
Svar från Mobile Direct
Dear Dominique Lee,
We’re delighted to hear you’re very happy with your Samsung S24 and that it met your expectations! It’s great to know you’re enjoying your choice and continuing your experience with Samsung. We appreciate your feedback about the battery and thank you for sharing your thoughts — your support means a lot to us.
Kind regards,
Mobile Direct Team
Two Sides to this Company
I experienced both sides of this company's core services. In buying a new iPhone I was very impressed with the condition of the product, the smooth delivery, price paid Vs value and the level of communication. A thoroughly great experience. However, in selling my old iPhone to them I ran into a 4 week ordeal where my phone went missing in transit using this company's appointed courier - DPD. I received an automated message 2 days after the phone was picked up (from Mobile Direct) saying "Great news we've physically received and verified your iPhone 11 at our facility and have begun the detailed inspection process". To me this is a clear statement that the phone has arrived in tact. I was then told that the packaged had been tampered with in transit and that an investigation would be opened with DPD. Apparently the phone had a £1000 insurance policy associated with its DPD booking. Roll on 4 weeks later, 17 What's App messages, 3 failed attempts to ask for them to call me and discuss the situation (no phone call received despite saying they would call) and a clear legal responsibility to rectify the issue (Mobile Direct contracted DPD) finally the agreed phone valuation was paid (even had to chase final payment!). My point is - yes, things do go missing in transit sometimes but PLEASE handle this fairly with your customers. Mobile Direct should have paid the compensation within a few days of this coming to light, not 4 weeks later after multiple failures by DPD to investigate and come back with an outcome. Liability in this case rests with Mobile Direct and DPD, not with the customer. Please review your policy in these scenarios and instead of customers having to chase you please keep the customer informed and have the courtesy to personally call and speak to the customer, especially when you have said in a message you would.
23 december 2025
Omdöme utan inbjudan
Svar från Mobile Direct
Hi Stephen,
Thank you for taking the time to provide such detailed feedback. We’re pleased to hear that your experience purchasing your iPhone met your expectations in terms of product condition, delivery, value, and communication.
We sincerely apologize for the difficulties you experienced when selling your old iPhone. We understand how frustrating the delay, lack of proactive updates, and communication issues with DPD were, and we truly appreciate your patience throughout the process. Your comments highlight areas where we can improve our handling of transit issues and customer communication, and we will review our processes to ensure more timely resolutions in the future.
We are grateful for your honesty and for sharing both the positives and the challenges of your experience. If you ever need any assistance in the future, please don’t hesitate to contact us directly at info@mobiledirectonline.co.uk.
Best regards,
Mobile Direct Team
Next day delivery and flash new phone…
Next day delivery and flash new phone -thank you!
21 januari 2026
Svar från Mobile Direct
Dear Olja R,
We’re thrilled to hear your phone arrived so quickly and that you’re happy with it! Thank you for your kind words. We really appreciate your support.
Kind regards,
Mobile Direct Team
The phone is exceptionalideal
The phone is exceptional. Easy to set up. I am delighted with it. The camera is sharp and it takes great pictures. I upgraded to this phone and couldn't be happier with it. I'm 58 and not to clever with the new technology, this is an ideal phone.
19 januari 2026
Svar från Mobile Direct
Dear Janet Gough,
We’re so pleased to hear that you’re delighted with your new phone! It’s wonderful to know it’s easy to set up, the camera meets your expectations, and that it’s the ideal fit for you. Thank you for sharing your experience. Your kind words mean a lot to us.
Kind regards,
Mobile Direct Team
Excellent customer service
Excellent customer service. I had ordered a refurbished phone to replace my s21. Delivery was prompt within 2 days of ordering. I made an enquiry asking if charger was included and once again received a prompt reply to my email query. When the phone arrived it was in excellent condition. I had ordered the phone in a panic thinking my s21 had packed up but it was just a battery fault and was able to get my old phone working. So once again I sent a further email asking if it was possible to return the new phone and get a full refund aside had managed to get my old phone working. I received a prompt reply with clear instructions on how to return the phone. I returned the phone yesterday by royal mail and today I have received confirmation that they have received the phone back and will process my refund. Excellent customer service and I will not hesitate to purchase a new phone from them when my current phone packs in. Once again thanks for all your help and excellent service
22 januari 2026
Omdöme utan inbjudan
Svar från Mobile Direct
Dear Samantha Farrell,
Thank you so much for taking the time to leave us a detailed 5-star review! ⭐ We’re delighted to hear that our team was able to assist you promptly at every step, from answering your enquiries to guiding you through the return process. It’s great to know your experience with our customer service was smooth and that everything was handled to your satisfaction. Your kind words mean a lot to us, and we look forward to helping you again whenever you need a new phone.
Kind regards,
Mobile Direct Team
The ordering was easy and when the…
The ordering was easy and when the phone came it was in excellent condition
12 januari 2026
Svar från Mobile Direct
Dear Stand Surveys,
We’re glad to hear that the ordering process was easy and that your phone arrived in excellent condition. Thank you for your support. We look forward to assisting you again in the future.
Kind regards,
Mobile Direct Team
Once made contact with the company
Once made contact with the company . Fantastic advice and very patient . Would recommend
20 januari 2026
Omdöme utan inbjudan
Svar från Mobile Direct
Dear Kelly Couch,
We’re delighted to hear that you received fantastic advice and that our team was patient in assisting you. Thank you for your recommendation. It really means a lot to us!
Kind regards,
Mobile Direct Team
Impressive service
After checking a few different sites offering refurbished phones and checking their reviews, we decided to take the plunge and buy. We are delighted with our purchase, condition is excellent and service faultless. Delivery on time. I had a query regarding the cables supplied which was responded to just as speedily.
15 januari 2026
Svar från Mobile Direct
Dear Kelly Couch,
We’re delighted to hear that you received fantastic advice and that our team was patient in assisting you. Thank you for your recommendation. It really means a lot to us!
If you ever need any help in the future, please feel free to reach out to us at info@mobiledirectonline.co.uk
Kind regards,
Mobile Direct Team
Quick and efficient service
15 januari 2026
Svar från Mobile Direct
Dear MR OLAYINKA MAKANJUOLA,
We’re glad to hear you found our service quick and efficient. Thank you for your support!
If you ever need any help in the future, please feel free to reach out to us at info@mobiledirectonline.co.uk
Kind regards,
Mobile Direct Team
Superb service
Superb service. Phone delivered within a day in perfect condition as described. I had already had my time wasted by backmarket who delivered a phone in far worse condition than described. Mobile direct felt like a much better service.
13 januari 2026
Svar från Mobile Direct
Dear Alex F,
If you ever need any help in the future, please feel free to reach out to us at info@mobiledirectonline.co.uk
Kind regards,
Mobile Direct Team
I'm very sad it was very important to…
I'm very sad it was very important to me to get a mobile but I haven't had a good experience with you guys.
14 januari 2026
Svar från Mobile Direct
Dear Skhayat Khan,
Thank you for taking the time to share your feedback. We sincerely apologize for any frustration or inconvenience you experienced regarding your order #12103.
Our automated security system flagged the transaction for verification, and we sent an email request on January 14th asking for proof of identity to ensure the purchase was authorized and secure. Because we did not receive a response to our request, the order was unfortunately cancelled and a full refund was issued on January 16th as a precautionary measure to protect your account.
We truly value your business and hope you understand that these protocols are strictly in place for the security of our customers to avoid any unauthorised purchase.
If you require any further assistance or have questions, please feel free to contact us at info@mobiledirectonline.co.uk.
Kind Regards,
Mobile Direct Team
Excellent website with excellent…
Excellent website with excellent refurbished phone products to choose from at good prices / delivery service is secure with good delivery communication.
This service provided is worthy for 5 stars.
Many thanks
13 januari 2026
Svar från Mobile Direct
Dear Aqual Khaira,
Thank you so much for your detailed 5-star review! We’re delighted to hear that you found our website easy to use and our refurbished phone products excellent. It’s great to know that our delivery service and communication met your expectations. Your kind words mean a lot to us.
If you ever need any help in the future, please feel free to reach out to us at info@mobiledirectonline.co.uk
Kind regards,
Mobile Direct Team
Good service good price
13 januari 2026
Svar från Mobile Direct
Dear George,
Thank you so much for your 5-star feedback! We are very happy to hear that you were satisfied with our service and pricing. It is our goal to provide the best value to our customers, and we certainly wish to serve you again in the future.
If you need any help, you can contact us at info@mobiledirectonline.co.uk. Thank you
Kind Regards
Mobile Direct Team
No answers.
Already reviewed. no answer to that. No answer to my e-mails from the order page. 'Phone not delivered.
14 januari 2026
Svar från Mobile Direct
Dear Martyn,
Thank you for your feedback. We are pleased to confirm that following our recent communication on WhatsApp, we have successfully resolved the issues you encountered with your order. Our team’s primary goal is to ensure our customers are happy with their purchases, and we truly appreciate your patience and cooperation while we worked to make things right for you.
We are delighted that the matter has been settled to your satisfaction, and we sincerely hope you are enjoying your device. It would be a pleasure to serve you again in the future for any of your technology needs. If you require any further assistance or have additional questions, please feel free to reach out to us directly at info@mobiledirectonline.co.uk.
Kind Regards,
Mobile Direct Team
The service was swift and effective.
The service was swift and effective.
12 januari 2026
Omdöme utan inbjudan
Svar från Mobile Direct
Dear Nicole,
Thank you so much for your 5-star review! We are delighted to hear that you found our service swift and effective. Providing a fast experience is a priority for us, and we look forward to serving you again.
If you need any help, please contact us at info@mobiledirectonline.co.uk. Thank you,
Kind Regards
Mobile Direct Team
Very good phone and service
The service is very good and phone is very nice i give 10 out of 10
9 januari 2026
Svar från Mobile Direct
Dear Chandrakant Bharakhda,
Thank you for the amazing 10/10 rating and 5-star review! We are so glad you found our service and phones to be very good. We wish to serve you again in the near future.
If you need any assistance, please email us at info@mobiledirectonline.co.uk.
Thank you
Kind Regards
Mobile Direct Team
Absolutely love the phone
Absolutely love the phone, literally brand new, turned up on time
9 januari 2026
Svar från Mobile Direct
Dear Jack Butler,
Thank you for your kind 5-star review! We are thrilled that you love your new phone and that it arrived on time and in brand-new condition. We hope to serve you again soon!
If you need help, please contact us at info@mobiledirectonline.co.uk. Thank you,
Kind Regards
Mobile Direct Team
very happy with my phone thank you so…
very happy with my new phone thank you so much 😊
8 januari 2026
Svar från Mobile Direct
Dear Jay Higgins,
Thank you for the kind review! We are so happy to hear you are loving your new phone. Your satisfaction is our goal, and we look forward to your next visit!
For any assistance, please contact us at info@mobiledirectonline.co.uk. Thank you,
Kind Regards
Mobile Direct Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.