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MKM is the UK’s leading independent builder’s merchant, with branches across England, Scotland & Wales. Founded in 1995, we have branches across the length and breadth of the United Kingdom from Redruth to Elgin Norwich and Llandudno. We have a different approach to business; each site is run independently by its Branch Directors and their hand-picked teams, supported by a Central Support office in Hull. Our branches benefit from the local knowledge and expertise of their outstanding teams to provide excellent service. By building relationships with customers, they have a true understanding of individual customer needs, and the flexibility to meet these. Thanks to our customers, since our first branch opened in Hull we have expanded rapidly through new branch openings and select acquisitions. We have plans for many more locations across the UK and will need talented teams to grow our business. We know it’s our people who make the difference, so if you like the sound of the way we work, check out our career opportunities here. Each of our branches carries a wide range of building materials to keep your project on track, available for delivery to site or for customer collection. We also supply kitchens, bathrooms, doors, windows and joinery, and landscaping products. Many branches have additional specialisms, whether that’s plumbing & heating, electrical, tool hire or timber cutting. We’re open to the trade and public, so whether you’re a trade looking for the best service locally, or you want kitchen inspiration, materials for your home extension or are starting a build then we’re here for you. There’s always a hot coffee, a warm welcome and a friendly face at MKM.
MKM Building Supplies Ltd (Holdings) Stoneferry Road , HU8 8DE, Hull, Storbritannien
3,3
17 omdömen
Ingen inbjudningshistorik registrerad
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Awful service. I have used Barnsley MKM loads; brilliant team. Will never use Sheffield Parkway again. No reply to emails, delivery updates not given despite requests, order tuned up in batches, and not when agreed. Part of order still missing; emailed twice, no response. Now opened credit card dispute. Appalling.
Problem with MKM Woodburn Road Sheffield.
Will try to keep this short as possible. I put 2 x orders in 1188018 & 1188019.
No problems with "18" (decorative stone) however "19' was a no show after a few days so I contacted them ( a young lady) see said they did not have the 600 x 600 x22 slabs in stock but she could get me 600 x 900 x 22 instead but at an extra cost. I agreed to this, and she said she would get back in touch. I did find it strange that they did not contact me to let me know that they did not have the originals in stock, even though I had paid for them?
NO CALL, again from them so I phoned and spoke to a young man and explained my situation. He said she was busy on another call but would get her to call as soon as possible, No Call?
I phoned again and spoke to another guy and explained my situation, he proceeded to completed the payment I needed to pay for the additional costs and confirmed that delivery would be the Friday. I arranged for a guy to attend my premises to lay the slabs from Friday lunch, howrver, No Call, No Delivery, and paid the guy for his time. NO Show today Saturday, as expected.....
My conclusions are that the sales/ customer services must be trained to tell lies, because that is what it is, blatant lies. For a company that is well thought off country wide, these people at the Sheffield branch must be hand picked for their ability to lie and keep a streight face........I would not advise anyone to use this company, well at least this Sheffield branch
I couldn't be happier with the service I received throughout my kitchen project. Michelle from Milton Keynes,From the very first meeting, the design process was professional, creative, and tailored perfectly to my needs. The attention to detail was outstanding, and every aspect of the kitchen was carefully considered to create a space that is both beautiful and practical.
What truly made the experience exceptional was the support and guidance I received throughout the entire process. Every question was answered promptly, advice was always helpful, and nothing ever felt like too much trouble. The communication was excellent from start to finish, making what could have been a stressful project feel smooth and enjoyable.
The final result has exceeded my expectations, and I am absolutely delighted with my new kitchen. I would highly recommend them to anyone looking for a knowledgeable, talented, and genuinely caring professional. Thank you for all your hard work, dedication, and support—I couldn't have asked for a better experience.
Another great delivery. Easy to use website, had everything I needed in stock. Delivery time that suited me. The delivery driver was superb. Very well presented, friendly, chatty and a great sense of humour (I mentioned he had muck on his leg, that was a Man Utd tattoo) I'll definitely be returning. Thank you
We found this company to be super helpful, friendly and we've used them a few times since.
We moved into a new build estate and needed a kitchen panel for our dishwasher. I'd mistakenly ordered an integrated model so we couldn't install it without this panel. I spoke to Katie at the Wakefield branch who couldn't have been more helpful. She pointed out we needed a foot panel too and sorted it all out for us. What's more the order arrived at the depot earlier and Katie contacted us offering an earlier delivery which made a big difference. Everyone at the branch was nice and we've returned a few times as a result. It'd certainly be the first builders merchants I'd use if we needed any building materials.
MKM Bury. I placed an online order on Sunday 19th. I phoned Tuesday 21st to chase it up. Not in stock, they will have to order it in. Phoned Saturday 25th April, advised that they have forgotten to order it! I asked them to cancel the order and refund me. They advised it takes 3-5 working days to get my refund to me !!! NOT GOOD ENOUGH
I have been dealing with the Southport branch, which is only a couple of miles away from where I live, for a few years now. They are usually cheaper than the competition and normally deliver the next working day, free of charge, regardless of the value of the order. The quality of the products is excellent. I have an account and usually order on-line. First thing the next morning, I invariably receive a phone call from Paul, to arrange delivery, usually within 24 hours. If you pushed me for a negative, it would be the slightly limited range of products and the opening hours; I am sometimes frustrated at having to resort to paying "over the odds" at B&Q or Wickes.
The Staff at MKM it has to be said, know what Customer Service is, finding what I wanted was made so much easier, by the friendly and helpful Staff at the Huntingdon Road Branch, in fact, the Staff at all three Dumfries Branches are a credit to MKM
MKM Woodbourn Rd Sheffield
Ordered grey slate on the Monday for delivery Thursday. We rang them Wednesday for delivery slot, was told pm.
Waited and waited, rang them at 3.45, said they'd had trouble with their deliveries...so wouldn't get it.
I wonder at what point they would have informed us they weren't delivering??
Requested a refund which we did receive
Time off work for this delivery 😡😡
Poor service
I had a very poor experience in Chichester branch. I ordered some oak sleepers in September 2025 which were never delivered even though they had been paid for. They said they had problems with their suppliers but their website said they were still available. The price of the sleepers also increased. Originally said they would honour the lower price but, they then changed their mind. I challenged this and they said their director would phone me but I was never phoned back. I had to do all the chasing. After many phone calls, and no call back ever received from them, they decided they would honour the original price after all and that they were working on it and I would be contacted shortly. Of course, they didn’t get back to me and after another phone call, they then said they still had issues with their suppliers. Six months had passed since the original order, and they couldn’t be bothered to update me. They just weren’t interested. They were not true to their word and I finally lost all trust in them and got a refund, whilst for six months my money could well have been earning them interest their the MKM bank account throughout.
Another great purchase from this company. Helpful friendly people and great service again. Highly recommended 👌
These guys charged me for a boiler which they didn't have in stock. While they called me to apologise, and promised me a refund, it's a month ago and I have received no refund.
Hired a Dragon Concrete Crusher from the North Walsham depot this weekend, fantastic piece of kit recycled concrete waste into useable crush materials. Great advice from the branch, the driver demonstrated the product, including key safety features, no question was too much!
Equipment was low hours and in excellent condition, not the cheapest tool to hire but overall saved money by recycling waste into usable materials that would have cost more to remove and then buy in from merchant.
Well done MKM and staff at North Walsham hire desk.
They are quite good with supplies and pricing . But countless times stop them from sending advertising text but they don’t stop. Beware before you give them your information. Once they have your number in their system then you can’t stop them
Two orders in a row and both were unreal. First time I ordered at 11 and it was delivered by 1. Today I called at 11:30 and the new load was on my drive by 12:20. Less than an hour.
MKM’s service is consistently rapid, reliable, and spot-on every time. Can’t fault them — absolute top-tier supplier.
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