MKG3000 Mazda Twickenham Omdömen 

I just had a terrible experience with this Dealeship. I am interested on buying a Mazda3. I called and was directed to the "sales" department, I mentioned to Usman that I was interested in test driving specifically a Mazda3 with the SkyActivX engine and a manual transmission, he said that was no problem that he had a car with those characteristics and he will get it ready for me to test drive. I drove 1 hour and when I show up it turns out he had a 2018 used car, and a 2022 SkyActiv G car, which has a completely different engine, he didn't seem to know the difference and was only interested in the finance details rather than "Selling" the car, which I kindly pointed to him that first I need to make sure I want to buy the car, after I test drove it and then I was happy to discuss finance/pay. At the end I lost 2 hours, couldn't test drive the car I wanted, and unfortunately for them they lost an easy sale and a customer. I would advise to avoid this dealership as they behaved in a very unprofessional way wasting potential customer time, their sellers seem to be untrained and not familiar with the product, but what I find the worst is that there was no apology or any other way to rectify the issue. I ended up leaving as I decided I already wasted too much time, and I will pursue my business with other dealership from the network.

Until 3 months ago, I would have given the dealership 5 stars. I am now unable to express my disappointment and disillusion enough. In May, I took my MX5 for MOT: I have Mazda Extended (ME) policy which I purchased myself and I had renewed before the MOT. I was also looking at whether to trade in. I was told there were faults in my car that while it wouldn't fail MOT this time, it would its next MOT and ME wouldn't cover. I was told these repairs would be £1800: a major factor in whether to trade in or not. I got an independent garage to give a quote for repairs: £800 and they said if it was needed , ME policy should cover. I rang ME, who said that as I already had a policy that covered me beyond my next MOT they would in all probability pay for repairs now: they advised me to go to another dealer and get a claim submitted. Rang MKG3000 and was told they would put claim in. I chased 3 times and was assured they were on it. I got my service reminder from MKG3000 this week. I then find out from ME that MKG3000 has never put in a claim. If they had when they said they would, I would have had the option of getting my policy refunded during the cooling off period if ME refused to pay. I no longer have that option and Mazda Customer Service say that ME may not pay out unless the parts have completely broken down. So it looks like I either have to wait for the car to break down ( unappealing to a lone woman driver ) or to pay for the repairs outside the warranty. So the £600 I spent on the warranty is potentially wasted: money I could have got back if MKG3000 had acted as they said they would in a timely fashion. But the biggest disappointment is to find that for 3 months they repeatedly misled me saying they were "chasing up" a claim that had never been submitted. A message asking the service manager ( who apparently should have submitted the claim) to ring me has been ignored and a promised call from the sales manager today failed to manifest. I bought the car second hand at a premium from this dealership in order to feel safe and be treated honestly: this was the case until now- the car's second MOT.
I had been planning to buy another MX5 next : as I no longer have confidence in this dealership and there isn't another in easy distance for me, I will have to rethink that plan.
Update: I have had an apology that "you didn't have the experience you expected" : that falls a bit short in my view of accepting and apologising for what was not done and my being misled

Great service, great team - brand new Volvo 'grounded' by dodgy software - these folk fixed it, at no notice. Cheers fellas

Pleased with my car and continuous 5 star service I receive.
I cannot fault this dealership at all. They are very thorough and pay attention to detail which I feel is important. Nothing is ever a hassle, they go the extra mile to make sure their customers are more than satisfied. If there is an issue, it’ll surely be rectified quickly and professionally. Sometimes things go wrong and that’s okay. I am happy I purchased my car from a dealership I can trust.

I had a wonderful experience purchasing my brand new Mazda MX30. Thanks to Adeline, she was very thorough and knowledgeable.
All the staff were very friendly, they didn't push anything on you. Mark and Adeline were very helpful, they listened and were very accomadating.
Love my new car, will definitely purchase my future cars from you.

Great friendly staff, very accommodating and helpful.
This is my second purchase experience at this dealership and it won’t be my last.
Thank you all.

I have Been dealing with the service department for many years, I must say you are simply the best, keep up the good work, Thanks