At first the month long delivery time was a bit much, but we can assume, and then the package never showed up but was delivered...and now I'm thinking I got scammed. I threw a hailmary and emailed, a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Amazing customer service support. I used Apple Pay to check out quickly and it inadvertently selected my old home address. I realized my mistake when I checked the confirmation email. There was a link... Se mer
First off i can't recommend this company enough! Although (through no fault of their own) the first shipment was delivered to the wrong location, MISSCOSY reached out to me several times to correct... Se mer
I've ordered a set for my wife which upon delivery seemed to be the incorrect size. Upon contacting Miss Cosy they took on the issue by sending the correct size themselves on their own behalf and I... Se mer
Företagsinformation
Kontaktuppgifter
Unter den Linden 24, 10117, Berlin, Tyskland
- hello@misscosy.com
- misscosy.com
4,5
Utmärkt
189 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Inaccurate information via customer…
Inaccurate information via customer service. I started a return process with customer service guidance, my report was approved, and only after I packaged our and uploaded the tracking number they said I’m out of the return period. And I had to pay for return shipping.
16 december 2022
Omdöme utan inbjudan
Svar från MISSCOSY
Hello Talal, thank you for your review. We already offer a generous 60-day return window, but your order was placed almost 4 months ago. Nevertheless, we will continue to improve our service.
Horrible company that doesn't have any…
Horrible company that doesn't have any flexibility in the sets the produce. Everything must be one size even though they are separate pieces.
Not accommodating to body types - very archaic stance. Also super wasteful.
Stay away!
14 december 2022
Omdöme utan inbjudan
Excellent follow up and professional…
Excellent follow up and professional staff!
9 december 2022
Omdöme utan inbjudan
Great quality product and customer…
Great quality product and customer service.
5 december 2022
Omdöme utan inbjudan
Good customer service
Made a mistake ordering the wrong color. Quick response to fix it and arrived quickly. Follow up email was appreciated. Great experience and customer service.
16 november 2022
Omdöme utan inbjudan
The loungewear is great but CS is even better!
I had some issues with the fit of the items (a gift from my spouse) but had already removed the tags and stupidly waited a month to even contact CS. Customer service was amazing and went above and beyond to fix any and all problems! Plus the actual items themselves are stain resistant, don't shrink in the dryer, and so so soft and cozy! I just want to full my loungewear drawer with Miss Cosy! Really cannot recommend them enough.
22 november 2022
Omdöme utan inbjudan
Customer service amazing
Customer service amazing. I had a question about my order and got a response right away.
15 november 2022
Omdöme utan inbjudan
Excellent customer service
Excellent customer service. I needed a refund on an order I had messed up. They responded very quickly and also corrected my order. The product is awesome. Highly recommend.
4 november 2022
Omdöme utan inbjudan
I ordered my wife the cozy set with the…
I ordered my wife the cozy set with the pants, and she loves them. Size was perfect and even more comfortable than they look!
6 november 2022
Omdöme utan inbjudan
Thanks Christine!
Great customer service by Christine on 10/19/22. I never received my first order. She re-shipped my items super fast and followed up with me throughout the whole process.
19 oktober 2022
Omdöme utan inbjudan
Great customer service and product
Great customer service and product!
I could have made this process A LOT easier if I placed the order correctly and put my new home address instead of my old home address. I emailed Christine (who was awesome) to change the delivery address which she did immediately and reported the change via email. When the package was delivered, it was unfortunately sent to the wrong address. I reported this to Christine and she jumped on it and sent a new package express to my door that arrived in a week! My girlfriend loves this and she looks so stunning and comfortable (love looking at her in the shorts especially!).
Thanks for providing great service and a great product. I’ll be buying another set for her for Christmas this year!
Best,
Brian
26 oktober 2022
Omdöme utan inbjudan
My first order got lost in transit
My first order got lost in transit. I spoke with a lady named Christine who took care of the problem immediately. Before I could even ask, she already had another item en route. She checked in with me frequently, and also checked to make sure I received my package. She hands down turned my experience from a possible bad one, to an amazing one. And my girl friend loved the gift. The customer service alone will make order through them again.
27 oktober 2022
Omdöme utan inbjudan
Customer Service was perfect
Needed to change the address. Email them. Response was quick. Package came in. Competence. Highly recommend the product and customer service
20 oktober 2022
Omdöme utan inbjudan
Excellent customer service
Excellent customer service, very personable staff!
20 oktober 2022
Omdöme utan inbjudan
Great company
Had a great experience with this company. My package was left at the wrong address and I wasn't able to get it. They sent me a new package free of charge and it got here fast. Also love my order!
12 oktober 2022
Omdöme utan inbjudan
Amazing customer and product
Amazing customer service and product . Highly recommend.
13 oktober 2022
Omdöme utan inbjudan
Bought a set for my girlfriend
Bought a set for my girlfriend and it’s her new favorite thing to wear to bed! Highly satisfie
4 oktober 2022
Omdöme utan inbjudan
Great product
Great product. Snafu on the shipping but honestly not sure if it was my slip or theirs. My wife loves it!!
12 oktober 2022
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.