MISAKOOmdömen 

Rapidez en el envío
Calidad de siempre

I do not recommend buying anything here!!! The product turned out to be defective, the backpack does not have a lock. There is a rule on the site that if the product is defective, the company will reimburse the return postage. I was not refunded this money. This is unfair!!! You are deceiving customers!!!

Devem-me quase 30€ de retornos/devoluções há meses e meses!
Até hoje não pagaram nem fui procurada para pagarem a dívida. Só conversa e promessas mas pagar NADA!!!
Quem tem intenção de cumprir com o pagamento não se esconde através das colaboradoras em loja que não têm esse poder. Entram em contacto com a cliente lesada e resolvem de imediato. Ainda por cima têm as informações necessárias para devolver o dinheiro. É a única empresa que conheço no mercado que não age de boa fé.
Aliás isso nota-se pelas escolhas que fazem de perfil de colaboradoras! Isto já foi em 2024 e não foi por falta de comunicação da parte da cliente!
Eu passei todas informações mais do que necessárias a várias pessoas envolvidas e ninguém deu resolução! Identifique-se e deixe contacto porque eu quero o meu dinheiro de volta! Deixe você o contacto da empresa! A ver se querem resolver......

I bought several bags and purses from the Misako in Santiago de Compostela. On arriving home, I tried to open the zip for one of the small purse and it was stuck and did not move at all. The same day I went back to return it and asked for a refund. The sales assistant agreed that it was faulty and as there was no similar replacement available, she said that she will have to talk to her manager, who was on holiday and that I should return another day. I told her that I was returning to my country and as the bag was faulty I should be offered a refund. She offered me a gift voucher, which was no good to me as a tourist, I declined. She refused a refund so I had to choose another purse half heartedly. I wrote to their customer service and they replied that the shop had acted lawfully as they had offered me to choose another bag. This would never happen in any European company of repute. Needless to say, Misako have lost a very loyal customer as I used to buy from Misako each time I was in Spain but now, never again😖

El domingo 16 de marzo fuimos a cambiar una mochila a Misako de parque Corredor y a las 21:51 nos dijeron que estaba cerrado. Aunque pregunte me dijeron que ya no podían cambiarme la mochila que estaba cerrado.
Según el horario que aparece en Google cerraban a las 22:00. Seria aconsejable que el horario de Google sea el de atención al público para no dar paseos sin sentido.
Tuvimos que volver al día siguiente.

He realizado una compra on-line con recogida en tienda. Cuando he ido a recoger mi pedido, me dicen en la tienda (Rivas-Madrid) que no lo encuentran, que no les ha debido llegar (yo tengo el correo con la confirmación de llegada a tienda y el QR para poder recogerlo). Básicamente, la respuesta que me dan en tienda es que me busque la vida para reclamarlo yo, porque según la dependienta, la tienda on-line es independiente de las tiendas físicas. Penoso servicio de atención al cliente!! He puesto correos y no me responden. El teléfono no lo atienden nunca. Siempre están las lineas ocupadas. NO LO RECOMIENDO EN ABSOLUTO!!

I am extremely disappointed with the customer service and overall buying experience with Misako.

I purchased a bag from one of their physical stores, and after just two trips, the wheel and its support completely broke, making it impossible to stand and extremely difficult to move from the airport to my hotel. Given the brand's reputation, I expected better quality.

I contacted customer service via email, provided photos and my receipt, and was told that I could claim the warranty—but only in-store. Since I am currently outside the EU, this was not a viable option for me. When I asked for an alternative solution, I was told they could not help because the email support team only handles online store claims. However, they never provided a phone number or another contact for the physical store.

After waiting a week with no assistance, I searched for the store’s number and tried calling over 12 times, but no one answered. This level of disregard for customers is simply unacceptable.

According to EU Consumer Protection Laws (Directive 2019/771 on the Sale of Goods), businesses are responsible for ensuring product quality and must offer repairs, replacements, or refunds when products fail to meet durability standards. Yet, Misako has made no effort to provide a fair solution.

I would never purchase from this brand again nor recommend it to anyone. If you expect quality products and decent customer service, look elsewhere!

Rapidez y buena presentación

Desde hace años confío en Misako. Me encantan sus diseños (soy fan de sus mochilas y bolsos bandolera) y sus precios

Bandolera mediana
Parece resistente
Entrega rapida

Rapidez e eficiência

Gostei mala muito bonita. Só poderia ser um pouco mais pequena .

Muy rápido los envíos y bolsos de buena calidad

Ha sido rápido y eficaz el resultado del pedido

La calidad de los productos no la valoro porque todos sabemos que,al precio que son no dejan de ser artículos de "trote",me gustan los diseños y los compro,punto pero ....por favor,que espabilen con el departamento de recusos humanos o que dejen de contratar "a dedo". Dependientas maleducadas que se enfrentan a los clientes faltando al respeto y con una soberbia y una actitud fuera de lugar (y mucho más ejerciendo sus funciones cara al público). Después de varias malas experiencias y,a pesar de llevar años comprando en esta tienda...me rindo. C.C Marineda A Coruña

Todo facil y rápido. Buen producto y buen precio.

Muy rápidos. El Trolley muy bien.

Buena, bonita y barata

rápico, eficaz.