Miles & Barr Omdömen 

My experience was quite different. I passed referencing for a gorgeous "fully furnished" flat with sea views in Birchington — and then came the silence. No replies to my emails, and getting anyone to pick up the phone was a saga of its own. When I finally got through, I was told the agent handling it was away on holiday. I'd asked whether the landlady would replace the missing bedframe. The agent was visibly reluctant — which, looking back, felt like someone who already knew the answer. And sure enough: no, she wouldn't.
My second viewing was booked for the very day the holding deposit was due to expire, with the inventory meant to be done the day before. When I arrived: no inventory done — and now the mattress and the sofa had vanished too. No explanation. Despite there being no inventory and no tenancy agreement, I was pushed to pay the rental deposit, plus the move-in date was postponed. The holding deposit only came back after I asked for it.
A day later, the same ad was live again — a "fully furnished" flat with sea views (the views, at least, are real) in Birchington.
The bitter part: I'd turned down another flat I would have loved, for this one. So here I am — still without a place, still hopping to and fro between temporary roofs over my head.

Miles and Barr managed the property we let for 14 years. We had numerous property managers in that time and it has only been in the last 6 months since Rachel Hodson took over we have been totally happy.

Rachel was an excellent communicator, keeping us up to date, answering questions in a timely manner and finding out if she didn't know. If she had been our property manager for the whole time,j I would have given 5 stars.

Once again, thanks to Miles and Barr, Folkestone, I have had a successful house sale. The team were professional and attentive throughout the process. I would like to thank Emily for her tireless efforts to keep everything on track, and for keeping me up to date at all tîmes.

Louise Daly, firstly I have to say that Louise is a super star and without her support I would have lost the plot on a number of occasions. Louise is calm, diligent, reliable & caring, she has the ability to spin many plates very successfully and with ease. Louise is the main lynch pin between buyers, sellers, solicitors on both sides, management companies and even councils should the need arise. All of which she manages with expertise, charm and professionalism. Louise is a wonderful human being, she is passionate, she makes sense and talks in plain English, she keeps you in the loop at all times, she works extremely hard and is a huge asset to Miles & Barr. I have nothing but praise for Louise, like I said at the start of this review she is a super star and speaking to some of her colleagues at Miles & Barr they all have the same praise for her. So thank you Louise you are a life saver in the midst of Solicitor jargon, I truly believe you worked harder, was more reliable and made more sense than the solicitors so you should be paid their fees.

I have let a house through M&B for over a year and just completed its sale. The service has been excellent and the team are friendly and helpful. I would recommend them.

Communication was excellent throughout the process. Sales team and in particular the Senior Sales Negotiator were really good as were the office management team in general. All were very effective.

Huge thank you to the team, especially Louise Daly who has been wonderful getting this first time buyer’s purchase over the line. Louise has been instrumental in communication and helping to resolve issues, and making the whole process stress free. Very happy and grateful! ☺️

Rebecca was absolutely exceptional from start to finish. Her professionalism, efficiency, and attention to detail were outstanding. She was incredibly quick to respond and kept me informed throughout the entire process with excellent communication.

Nothing was ever too much trouble, and she made everything feel smooth, easy, and stress-free. I truly appreciated her dedication, reliability, and friendly approach. I couldn’t recommend Rebecca highly enough and would not hesitate to use her services again. Thank you for such a fantastic experience!

Miles and Barr (in particular Becky White) were very helpful during the sale and responded promptly with any questions i had. As i live overseas, it was important to have a local contact point that was able to help with a range of issues and concerns.

Louise has been extremely helpful throughout the entire process, it was great to have someone on your side to explain and simplify the process especially as a FTB.

Great experience with Miles & Barr for our first house purchase. Louise was very helpful, and communication was efficient.

Louise Daly was splendid - quick, smart and reliable

Very helpful, continously kept up to date with progress by Jade Eccott and helped to prevent any delays. Cannot fault.

I was less than impressed with the sales team who promised me the earth until they had our signatures on the contract, then coerced into dropping the price of our property in less than two weeks. We also had to deal with a staff member who was often rude and abrasive who upset both me and my husband. We are both elderly and a bit vulnerable and would have benefited from kinder handling. Once we had a buyer our sale and new purchase was coordinated by Louise Daley who I cannot praise enough. She chased everything quickly, kept us fully informed and was always very friendly polite and professional. I would have rated it lower if not for her.

The whole team was fantastic at assisting us with our purchase. We initially dealt with Joe and Maddy at the start of the process who were very helpful and accommodating. Once the transaction had progressed we dealt mainly with Melissa, who I may add is a star! She kept us informed the whole way through. Updated us consistently, we never had to chase or query nothing and she was always on the other end of the phone to answer any questions we had. This was our first time dealing with Miles and Barr and certainly won’t be the last!

Everyone was very helpful & Debbie Mead kept us in the loop as to what was going on at all times.

The stewardship of our house purchase was undertaken by Louise with diligence and integrity. We really appreciate how Louise went beyond our expectations to further the progress of our sale.

Thank you Louise, you have made our first house purchase a lovely experience.

Thanks to Becky, Giuseppe and Josh for making the purchase of our house a very seamless experience. Always there to help and provided a great service

Louise Daly was my contact at Miles & Barr for the purchase of a property in Margate. I am an Australian who was buying sight unseen ahead of a move to the UK. Being overseas throughout the process could have been difficult. Fortunately Louise made everything a breeze! She went above and beyond to ensure each stage of the purchase kept moving and helped navigate any challenges. Her communication is excellent and she always kept me well informed. Miles & Barr are lucky to have Louise on the team - she provides exceptional service drawing on extensive knowledge and experience. Job well done Louise!