I’ve purchased several items from Miinto and I’ve had issues twice now. I recently purchased two expensive items at the same time. One was delivered quickly with no issues. The second was never sent.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I needed to obtain a return authorization. I began a live Chat with essential details and I then had to leave the conversation before connecting fully. I resumed 2 hours later and Ronni had taken care... Se mer
Företaget har svarat
Was looking for these boots everywhere. They were sold out in my size. Miito had them, never shopped with them before, so I took a chance. They had Competitive pricing, easy purchasing experience, gre... Se mer
Great experience!!! I purchased a brand new Longchamp bag from Miinto that was about 40% less expensive than it was at any other website or store, including tax and shipping. The item was on my doorst... Se mer
Företagsinformation
- Klädbutik
- också i
- Butik för modeaccessoarer
- Butik med vintagekläder
- Damklädesbutik
- Herrkläder
- Online-marknadsplats
Skrivet av företaget
Miinto is a global fashion platform that connects the world's best dressed people with a unique selection of premium, luxury and hand-picked local fashion. As a marketplace, we don't own any products ourselves, but instead each order is carefully fulfilled by passionate people working in the world's best fashion boutiques. Feeling inspired? Visit us at www.miinto.com If you need assistance, our customer service team is ready to support you.
Kontaktuppgifter
Prags Boulevard 49, 2300, Copenhagen S, Danmark
- customerservice@miinto.com
- miinto.com
4,2
Bra
365 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 62 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fast delivery
25 februari 2025
Omdöme utan inbjudan
Svar från Miinto United States
Thank you, Henry! We're very happy to hear that your order reached you swiftly. Looking forward to seeing you again soon!
I still have not received my return…
I still have not received my return label
This has been a real hassle trying to return these items
Cynthia Delpit
12 februari 2025
Omdöme utan inbjudan
Svar från Miinto United States
Hello Cynthia,
Thank you for bringing this matter to our attention, and I want to apologize for not being provided with a return label for your items earlier. This was of course not the experience that we wanted to provide for you, and I understand that you are disappointed. Please check your email inbox, I ensured that you received it. For your convenience, I also included all helpful instructions to make the process easier for you.
Once again, my sincere apologies for the inconvenience you have experienced. We appreciate your feedback and will use it to further improve our services.
I hope that your future experience with us will be nothing short of excellent.
Best regards,
Kordian, Miinto
My new favorite store.
This will definitely be a new favorite store, the product is 100% original, the shipping was express, the packaging was 10/10 I had wanted this pair of glasses for a long time and they were sold out, and here I found them and at a great price.
10 februari 2025
Omdöme utan inbjudan
Svar från Miinto United States
Dear Kenia,
Thank you for taking your time to share your positive experience with us!
We are thrilled to hear that you decided to give Miinto a try and that you are happy with your new Chanel glasses, as well as our fast delivery and the perfect packaging. Your satisfaction is our priority, and we are delighted to have you as a new regular customer.
Your positive feedback reflects well on our dedication to customer satisfaction.
Best regards,
Kordian, Miinto
Svar från Miinto United States
Hello Maureen,
Thanks for your positive review.⭐️
I'm so thrilled to hear that your order arrived right on time! It makes us really happy to know that you enjoyed your shopping experience with us.
Hope to see you again soon!
Kind regards,
Kordian, Miinto
There was an issue with the shirt i…
There was an issue with the shirt i ordered Miinto reached out to me before it was shipped sent me pictures of the issue and asked if i wanted to proceed with my purchase. I really appreciated the honesty
There were diligent in waiting for my responses and took time to answer the questions I asked
7 februari 2025
Omdöme utan inbjudan
Svar från Miinto United States
Hi Chris,
Thank you so much for your feedback! We're glad to hear that our team was able to assist you and keep you informed throughout the process. Your appreciation means a lot to us, and we're always here to ensure you have the best shopping experience.
We look forward to assisting you again in the future!
Warmly,
Ronni
Miinto U.S.
Such A Wonderful Experience With Kordian
I rarely write reviews but my wonderful experience with Kordian at Miinto is worth writing about.
I was disappointed in the beginning because I received the wrong color but I returned and was refunded. After that Kordian made my experience so much smoother by being there for me every step of the way. Finding the same brand and model eyewear for me, twice. Also, I asked for a discount so that I will pay the same price as the original one. Kordian gave me a discount that I ended up paying a little less than the original price.
I’m very thankful for Kordian for being there for me throughout the entire process. He was so kind and patient. Also professional. I had the best experience with him and next time I need anything from Miinto, I know who to look for. I’m so grateful for his help and for this experience!
9 februari 2025
Omdöme utan inbjudan
Svar från Miinto United States
Dear Aurora,
Thank you so much for taking the time to share your experience! We are thrilled to hear that Kordian was able to turn things around for you and make the process smoother. Your kind words truly mean a lot to us, and we will be sure to pass along your appreciation to Kordian.
We’re so happy you had a great experience with us, and we look forward to assisting you again in the future!
Warmly,
Ronni
Miinto U.S.
Svar från Miinto United States
Hi Florina,
We're thrilled to hear you had a great experience with us. Your feedback means a lot and helps us continue delivering excellent service. We look forward to serving you again soon!
Best,
Ronni
Miinto U.S.
Easy ordering but deceiving customers on customs levy …
Easy ordering process and relatively fast delivery. Well packaged item. Only issue is customs levy charged by MIINTO which they simply pocket for themselves as the product is not levied by US customs (under $800). Be warned! MIINTO charges you customs levy which they keep for themselves.
MIINTO replied and now says it’s a processing fee. Then why not say there is a 20% processing fee on top of your order and not say it’s a customs fee for the sake of being transparent so buyers know what the real price of an item is. A chat with their automated customer service also says an algorithm is to blame for the additional charge of 20%. Really!
4 februari 2025
Omdöme utan inbjudan
Svar från Miinto United States
Hi Jose,
Thank you for your kind words regarding the ordering process, delivery, and packaging! We're happy to hear that overall your experience was positive.
We do want to address your concern about the customs levy. Please know that Miinto does not "pocket" any charges. The customs levy is applied to cover handling and processing fees for international shipments. We understand that these charges can be frustrating and are working to ensure transparency in all our processes.
We truly appreciate your input and will continue to improve based on feedback like yours. Should you have any further questions or concerns, please don't hesitate to reach out.
Best wishes,
Ronni
Miinto U.S.
Shipped super fast
Shipped super fast, product was exactly the same but double the price at Saks
30 januari 2025
Omdöme utan inbjudan
Svar från Miinto United States
Hi Debbie,
I'm so glad to hear the product arrived quickly and met your expectations! We work hard to offer great products and service, and we truly appreciate your feedback. Let us know if you ever need assistance again in the future!
Best wishes,
Ronni
Miinto U.S.
The shipping was quick and the shoes…
The shipping was quick and the shoes are legit! Great pricing for shoes I can’t find on US market!
1 februari 2025
Omdöme utan inbjudan
Svar från Miinto United States
Hi Jonathan,
We're thrilled to hear that you found the perfect pair at a great price. Enjoy your new shoes, and we hope to see you back at Miinto soon!
Best,
Ronni
Miinto
Svar från Miinto United States
Thank you for your feedback, Heiko. It's a pleasure to hear that you're satisfied with your experience!
We hope to see you again soon!
Warm Regards
Tom
Super super super
10 februari 2025
Omdöme utan inbjudan
Svar från Miinto United States
Thank you so much, Andrew! That is music to our ears!
We're delighted to hear you've had a great experience and hope to see you again soon!
With regards
Tom
A scammer provided me with a fake item!
A scammer provided me with a fake item!
I’ve ordered a Fendi scarf and they send me a fake one! Moreover it’s not the same one that I order a wrong item!
I had doubts it’s fake because the one I received has never been in Fendi brand before
After been to fendi to check it’s authenticity they confirmed it’s a fake one and they stopped the production of such scarf while ago and it’s not the same material of the one they used to produce! And it’s 100% fake!
After sending to miinto they told me they’re gonna ask their partner boutique to provide me with a proof of authenticity and they sent me a purchase receipt from fendi
After checking with fendi again they confirmed this receipt doesn’t belong to the item that I received and it belongs to another scarf! And they’re scamming me!
After asking miinto for a rerun they said I’ve exceeded the return time frame and they will ask the partner boutique if they’re ok to return it after exceeding the time frame!
However every client should have all the right to return a fake item any item once they know such thing Everly if it’s after the return period!
I’ve been in this hassle for more than a month and miinto are so helpful all what they’re saying they waiting a replay from the partner boutique while their partner boutique is not my issue at all as I bought the scarf from Miinto and I know nothing about this partner boutique so miinto is the one who’s responsible to return me the item and refund me my money regardless their partner boutiques accepted the return or no, they can sort it out later with them! And it’s not my problem that they allow any scammer to trade on their platform!! Basically it’s their fault and they should pay for their faults not the clients!
Horrible experience I can’t recommend anyone to buy from miinto as it’s not a trusted platform there’s scammers selling fake items with original item’s price, anf if there’s any problem happened they will be helpless and they will tell you sorry it’s all about the partner boutique not us!
30 november 2024
Omdöme utan inbjudan
Svar från Miinto United States
Dearest Alia,
Thank you for taking your time to provide us with your valuable feedback. We sincerely apologize for any inconvenience and are actively working to resolve your issue. Your satisfaction is our top priority, and we are committed to addressing your concerns promptly.
Due to your previous review, we are in close contact with our partner store, exploring options for a late return or providing any other documents proving authenticity of your Fendi scarf. We understand the importance and are doing our best to expedite the process.
Rest assured that we take customer concerns seriously and aim for high standards of service and quality of the products on our website. You can expect an email soon with more details about your case. We apologize for the delay and appreciate your patience and understanding during this time. Your trust means a lot to us, and we are dedicated to making this right.
Wishing you a wonderful day, and we look forward to resolving this for you!
Best regards,
Kordian, Miinto
Miinto always delivers on quality
Miinto always delivers on quality. I have made a lot of purchases on Miinto so far and every single purchase has been smooth with fast delivery to the U.S.
15 januari 2025
Omdöme utan inbjudan
Svar från Miinto United States
Thank you, Paris. It's a real pleasure to hear that our drive to deliver top quality is being recognized after multiple orders.
Hope to see you again soon!
Kind Regards
Tom
everything arrived correctly and…
everything arrived correctly and quickly.
31 januari 2025
Omdöme utan inbjudan
Svar från Miinto United States
As it should! Thank you very much, Wytoria. We're glad to hear everything went smoothly with your order.
Kind Regards
Tom
There are always problems paying
20 december 2024
Omdöme utan inbjudan
Svar från Miinto United States
Hi Maria,
We’re really sorry to hear about the payment issues you've been experiencing. Please feel free to reach out to our support team – we're happy to assist and help resolve any problems you may be facing!
Best regards,
Ronni
Miinto
amazing product
5 februari 2025
Omdöme utan inbjudan
Svar från Miinto United States
Thank you, Mau. Very happy to hear you are enjoying your purchase!
Hope to see you again soon!
Warm Regards
Tom
Most Favorable International Purchase
Great selection, great price, quality product, excellent customer service (I used chat) and super-fast shipping. 100 % completely satisfied. Hope to purchase from again.
28 januari 2025
Omdöme utan inbjudan
Svar från Miinto United States
Thank you, Daniel! We could not hope for kinder words! We're very pleased to hear how much you enjoyed us and the CS team are saying, 'hello'!
Thanks again and hope to see you on Miinto again soon.
Warm Regards
Tom
Orders are shipped on time and arrives…
Orders are shipped on time and arrives on time. Website is easy to navigate
12 januari 2025
Omdöme utan inbjudan
Svar från Miinto United States
Thank you, Ola. We're delighted to hear that you've enjoyed using our website and that everything went smoothly with the delivery of your order.
We're looking forward to seeing you online again soon!
Warm Regards
Tom
Great price, fast shipping as an oversea shipping
The price of luxury bag is very good. The shipping process is ok, after I answer all the questions from the custom office. So far the shipping time is around 7days. Very acceptable.
30 januari 2025
Omdöme utan inbjudan
Svar från Miinto United States
Thank you, Cherrie. We are thrilled to hear that you had a great experience.
We look forward to seeing you on Miinto again soon!
Warm Regards
Tom
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.