Great reformer SPX at home elevated....The rollers however seem to be slowly disintigrating causing me to clean debris of the rails everyday. I would like to find out the cause... they must be aware o... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My products were shipped as requested, with a delayed delivery due to travel. Appreciated that. I am wanting to attend an in-class CEC workshop for V2 Max Professional reformer. It's been hard to ge... Se mer
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The slowest delivery ever. We ordered and paid upfront on 1st March, delivery late July! No updates until we started complaining every few weeks. It seems they have expanded quickly without hiring en... Se mer
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I had the pleasure of working with Akash Patel (Sales Manager for Eastern USA) when I ordered my SPX Max Reformer bundle with Vertical Frame. He made it so easy and smooth. I have taken reformer class... Se mer
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Företagsinformation
Skrivet av företaget
Merrithew® is the industry leader in mindful movement. Driven by the latest research, we’ve been innovating our fitness equipment and education for the past 30 years to deliver safe, effective and premium solutions to our partners so they can bring the benefits of mindful movement to people around the world. Merrithew education and equipment are sought-after by clients across industries the world over, from fitness and wellness to rehab, health care, hospitality and more. Merrithew has trained more than 65,000 partners worldwide in mind-body movement. Our premium Pilates program, STOTT PILATES®, is one of the most sought-after training modalities in the industry. Merrithew has dedicated more than 30 years to building, crafting and perfecting high-quality exercise equipment for professional and personal use. Using the highest quality materials and finest manufacturing processes in the industry, our equipment is versatile, durable and built to last, and is used by fitness and health care professionals around the world. Our care and craftsmanship are evident in every detail.
Leaders in Mindful Movement™
Skrivet av företaget
- Quality Pilates equipment and world-class education
- Merrithew education and equipment are sought-after by clients across industries the world over, from fitness and wellness to rehab, health care, hospitality and more.
Kontaktuppgifter
500-2200 Yonge Street , M4S2C6, Toronto, Kanada
- 1-800-910-0001
- marketing@merrithew.com
- merrithew.com
4,3
Utmärkt
789 omdömen
Har besvarat 91 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing machine and fantastic service
Amazing machine and fantastic service! Thanks for everything!
22 mars 2025
Svar från Merrithew®
Hi Eric,
Thank you so much for the great review. We are so pleased that you are enjoying your new reformer. If we can be of further assistance, please do not hesitate to let us know.
Fulfilled order quickly
22 mars 2025
Svar från Merrithew®
Thank you for the 5 star review. We truly appreciate you sharing your experience.
Thank you.
Thank you.
The springs look great.We will try them today.
I will continue to work with STOTT PILATES equipments always. Love your products.
21 mars 2025
Svar från Merrithew®
Thank you for the 5 star review Gerda. we truly appreciate it. If we may be of additional assistance, please do not hesitate to let us know.
Need a replacement part and I’m not getting any assistance
I have called and emailed in regards to my tensegrity model, and one of the bands that has been clipped and is not up to par to be put on this model because it will eventually break. So I haven’t heard anything back. I got one phone call and I returned the phone call, and then I haven’t gotten any information back. I would expect that there is a replacement for this band as soon as possible because otherwise I’m going to return it this is not adequate customer service.
28 februari 2025
Svar från Merrithew®
Hi DjB, We apologize for the delay and thank you for your patience. We are happy that we were able to resolve this issue for you. Please don't hesitate to reach out to 1-800-910-0001 ext. 250 or via email at retail@merrithew.com if you need any further assistance or have any questions.
Great products!
18 mars 2025
Svar från Merrithew®
Thank you for the positive review and 5-star rating Ann!
wrong ropes 😒
I was pleased that the new ropes i ordered were shipped in a timely manner. They were delivered in just a few days. However, I ordered traditional ropes and instead got the retractable kind. Which meant I had to cut them to size and burn the ends to stop them from fraying. Not a huge deal, just irritating because of the time it took. Not a job I could delegate to an employee. Plus I burnt my finger! booo
8 mars 2025
Svar från Merrithew®
Hi Maureen,
We are sorry to hear of the issue withyour recent order. A member of our Customer Care Team will be following up with you via email to address this situation.
Great product
Great product , my wife used this Reformer at a local gym and she liked it a lot but had an issue getting to the gym so I figured I’d just buy her one and set up a little gym at home. She loves it . It’s a good solid machine .
Thank you Merrithew, the purchase went well from the start to delivery at my front door.
13 mars 2025
Svar från Merrithew®
Thank you for the positive review Jay! We are so glad to hear that everything went so well.
The Best Reformer Ever
We are a Merrithew apparatus studio and absolutely love the durability, form and function of the V2 Max reformers. We just added another reformer to our studio. Ordering, shipping and set up was really easy.
13 mars 2025
Svar från Merrithew®
Hi Jennifer, Thank you so much for the 5 star review. We truly appreciate your continued partnership. If we may be of additional assistance, please do not hesitate to let us know.
Svar från Merrithew®
Thank you so much for the 5 star review Lana. if we can be of additional assistance, please do not hesitate to let us know.
Merrithew order via the Netherlands
I recently made an order on the Merrithew smaller Equipment and Justine did really help me out very well.
Always very correct, easy to talk to, quickly in answering and also honest in what is in stock and what not.
She followed up on me with two other orders, without me needing to send her again.
I liked this kind of communication and would order again in the future!
28 februari 2025
Svar från Merrithew®
Hello Sofie - thank you so much for the 4 star review. Justine is a new member to our team. She is a definite asset and we can't wait to see what she will bring to Merrithew!
Svar från Merrithew®
Hi Veronique, Thank you for taking the time to share your feedback. We do run Free Shipping events at different times throughout the year, so please keep an eye out for those promotional emails! In the meantime, to confirm, there are many variables involved when a shipping cost is calculated (i.e. size of item and shipping location). We also use carriers that provide a tracking number to ensure all orders are delivered on time and in tact.
The customer service has been slow and…
The customer service has been slow and at times non responsive.
25 januari 2025
Svar från Merrithew®
Hello Marie, Our sincere apologies for the delay in responses and your order. We have been experiencing unprecedented volumes and continue to catch up. We hope that you will give us another chance top make this up to you in the future.
Lendall has been amazing
Lendall has been amazing ! This was a second time he has guided me re a purchase and each time he was courteous and super helpful.
Thank you, Lendall!
Marek
28 februari 2025
Svar från Merrithew®
Thank you for the great review Marek. Lendall is a definite asset to our team. If we may be of additional assistance, please do not ehsitate to reach out.
Ease of use and reminder emails
22 februari 2025
Svar från Merrithew®
Thank you for the 5 star review Adryen. If we may be of additional assistance, please do not hesitate to let us know.
Excellent training instructors and…
Excellent training instructors and quality products
20 februari 2025
Svar från Merrithew®
Hi Christine, Thank you for the 5-star rating and positive review! We really appreciate the feedback!
Great service. My reformer was delivered and set up as promised.
My reformer was delivered and set up as promised,
1 februari 2025
Svar från Merrithew®
Thank you for the 5 star review Terri. if we may be of any additional assistance, please do not hesitate to let us know.
J'ai reçu ma commande rapidement!
5 februari 2025
Svar från Merrithew®
Merci pour le commentaire positif et les 5 étoiles! / Thank you for the positive feedback and 5-star rating!
Svar från Merrithew®
Merci d'avoir pris le temps de partager votre expérience avec la communauté Merrithew. Nous sommes très heureux que vous nous ayez laissé un avis 5 étoiles.
Si vous avez des questions ou des préoccupations, n'hésitez pas à contacter l'équipe du service client commercial de Merrithew.
excellent product
the unit works exactly the way my wife wanted to . we live in a condo and appreciate that it does not take too much space
21 januari 2025
Svar från Merrithew®
Hello Hooward - thank you for the great review of the Stability Chair. So glad to hear your wife is enjoying it. If we may be of aditional assistance, please do not hesitate to let us know.
Svar från Merrithew®
Hi Rochelle, thank you for sharing your feedback and for your patience. We are sorry there was a delay with delivering your order due to a high volume of holiday orders that have now been delivered. Please don't hesitate to reach out if we can be of any assistance at 1-800-910-0001 ext. 250 or via email at retail@merrithew.com.
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