Mercury Fiber Omdömen 175

Likes. Service install was awesome. At first internet service was great. Than once more people get put on tower service tends to lack. For some reason the tower we are on gets it's signal from ft wayne Indiana. We are 2 hrs from there so everything on roku logs as ft wayne. Rain and snow mess up service and whatever the weather is in ft wayne too. Overall not bad for rural high speed internet. Not happy that I have to pay more just because I don't want autopay. I do think that is a crock to punish customers who've had you for over a year.

My service works well. No real problems

Quick at fixing are issue

With other internet services their service was slow & unpredictable. Especially when we have a house full of grandchildren with phones, games, iPads, etc. We had 20 people last July & everyone had service including our son-in-law who works from home. I am amazed!! I would recommend Mercury to everyone I know!

Fast and consistent internet speed and neat installation by your installer!

My neighbor across the road from me has the same tower and plan as I do, in fact I referred you to them.
There is a major contrast between my service and theirs. I have no issues with MW now days since they installed the new system. Before I had to reboot all the time and deal with random outages and failure's to log on. Now I never reboot and never have a outage and always have the speed that I pay for you would think I have fiber.

My neighbor is just the opposite,, from day one, unable to log on and always needing to boot and slow speed just constant problems. They had the so called tec's out and no help, one tec told them the system is crap LOL. They recently went to star link and could not be happier even it is more expensive.

Consistently good service and few outages!

Fast custom installation and good value for the speed!

Service is great, had a couple of glitches at beginning but quickly got fixed.

Great customer service with fast results!

I was so excited to finally have an option for supposedly high speed internet at our home - and for the first few months, it worked great! Slowly, however, speed AND reliability has grown worse and worse. I have sent numerous emails, talked with several customer service reps and spent well over 3 hours on the phone with their support team, I have had a truck visit my home, and in the end I still had massive dropouts and slowdowns. To be clear, the problems began in October 2023 and as of today (Feb 4, 2024), the issue has been turned over to their engineers to review...i.e. not solved. My favorite part was when the last person I spoke to said that it was an install problem because the barn across the road was in the way (for reference, the barn across the road is part of a centennial farm and has been there long before any of us). I finally went to Starlink to get the internet we needed. Anyways, I tried to call and cancel and of course there is some sort of early termination fee on a contract that I never signed. When I said that they weren't holding up their end of the contract, they said they never tell anyone to depend solely on their service and they felt the 3-4 month timeline for repair was fine. Wow. This is amazingly poor service that should be unacceptable for any company in 2024. UPDATE - After several more calls I was able to speak to someone who was able to at least offer me a credit towards the termination bill. I also had a call from the regional director who offered to try a new installation to solve the problem, but I passed on that as I already have purchased and installed Starlink. So not a perfect ending but better than it was a couple of days ago.