I've been watching this company for almost a year while I do network research. Their prices are listed as their "lowest ever" when if internet speed is taken into consideration, their prices have ju... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Mercury Fiber. Their customer service was excellent, and the team was very helpful and responsive. A special thanks to Colin Loker in management for taking the time to assist and make sure everything... Se mer
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Customer service was excellent from start to finish. Installation day was coming up and communication was excellent. Installer was on time, courteous, respectful to my home & property and couldn’t be... Se mer
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Their response time to outages is so quick everytime. I have only had to make a few service requests. Over the phone and in person their service is excellent!
Företagsinformation
Om Mercury Fiber
Skrivet av företaget
From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.
Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.
Where We Serve
We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.
Why Choose Mercury Fiber
- No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
- Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
- Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
- Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
- Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.
Building Stronger Communities
Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:
- Students access online learning resources and virtual classrooms without buffering.
- Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
- Families enjoy seamless streaming, gaming, and smart home connectivity.
- Rural and suburban economies thrive with modern digital infrastructure.
Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.
Kontaktuppgifter
4,0
Bra
175 omdömen
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Broken water pipe
They came to bury the cable and they destroyed a water pipe for my sprinkler sistem, they covered it with dirt and left, I called it in and they said will send a technician and no call no show , my yard was flooded and still not fixed
16 maj 2026
Omdöme utan inbjudan
Very reliable!
Very reliable and fairly inexpensive; great customer service and quick help when needed.
15 maj 2026
Their response time
Their response time to outages is so quick everytime. I have only had to make a few service requests. Over the phone and in person their service is excellent!
30 april 2026
Absolutely Not
I've been watching this company for almost a year while I do network research. Their prices are listed as their "lowest ever" when if internet speed is taken into consideration, their prices have jumped about 800% WITHIN A YEAR. I would not recommend a company like this at all.
-Sean Mattson
7 maj 2026
Omdöme utan inbjudan
Svar från Mercury Fiber
Thank you for sharing your feedback, Sean.
We appreciate you taking the time to share your perspective. Our pricing and promotional offers are designed to remain competitive while supporting continued investment in our network, service quality, and customer experience.
We understand that pricing is an important factor when evaluating internet providers, and we encourage anyone comparing services to consider overall value, reliability, speeds, and customer support alongside promotional rates.
We appreciate the feedback and will continue working to provide the best possible experience for the communities we serve.
— Mercury Fiber Team
Every time I call they help wivery helpful th the…
Every time I call they help with the problem.
26 april 2026
Do not let this company into your city
Do not let this company into your city. Last Winter they came to my neighborhood area. The people they have hired to install throughout the neighborhoods are not very good. They dug a hole in my yard and did not return for 4 weeks, but hey they put an orange cone down. When they did complete the install, they left garbage in my yard. Half a spool of wire, the card board box it came in and their lunch trash. I also have to repair my lawn, because there solution to a big hole in the ground is to spread the dirt around an area 4 times the size of the hole. Put little to no seed down, but 2 inches thick of straw to cover
28 april 2026
Omdöme utan inbjudan
Svar från Mercury Fiber
Thank you for taking the time to share your experience, Daren.
We’re very sorry to hear about the condition your yard was left in during construction. While it appears, you are not a Mercury Fiber customer, the concerns you’ve raised about our installation practices are important to us and not reflective of the standards we expect from our teams and contractors.
Network construction can be disruptive at times, but we strive to complete all work promptly, restore properties thoroughly, and leave every area in clean condition. What you’ve described—delays in returning to complete work, debris left behind, and insufficient restoration—is not the experience we want anyone in our service areas to have.
We would appreciate the opportunity to make this right. Please reach out to us directly at 1-800-354-4915 with your address so we can investigate the situation and coordinate proper cleanup and restoration if needed.
We value the communities we serve and take feedback like this seriously as we continue to improve.
— Mercury Fiber Team
Great company
Great company, gets things done in a quick way. Lots of help when it doesn’t work.
23 april 2026
Omdöme utan inbjudan
Change is hard for me and the mercury…
Change is hard for me and the mercury staff that helped get me hooked up and running were great. It has saved me money over what I was paying for AT&T.
4 mars 2026
I love our wifi
2 mars 2026
Svar från Mercury Fiber
Thank you for your kind words! We're thrilled to hear that you love our WiFi service. If you have any suggestions or need assistance, feel free to reach out. We appreciate your support!
Mercury Fiber
Mercury Fiber. Their customer service was excellent, and the team was very helpful and responsive. A special thanks to Colin Loker in management for taking the time to assist and make sure everything was handled properly. It’s refreshing to work with a company that truly cares about its customers. Highly recommend!
22 februari 2026
Svar från Mercury Fiber
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with our customer service team, especially with Colin Loker. We pride ourselves on providing attentive support and truly appreciate your recommendation. If you need anything further, please don’t hesitate to reach out. We're here to help
Svar från Mercury Fiber
Thank you for your kind words! We're glad to hear that you found her polite and prompt. We strive to provide excellent service and truly appreciate your feedback. If you have any further comments or need assistance, please don’t hesitate to reach out!
Terrible Drivers
2/25 – Driver came off the highway, cut me off aggressively, undertook, and slammed on the brakes because there wasn’t enough room ahead—apparently just to get in front of me. If this is representative of the company, I’d avoid.
25 februari 2026
Omdöme utan inbjudan
Svar från Mercury Fiber
We're truly sorry to hear about your recent experience with our driver. This behavior is not reflective of our standards, and we take your feedback seriously. Please know that we will investigate this incident further to ensure it doesn’t happen again. Your safety and satisfaction are our top priorities, and we appreciate you bringing this to our attention. If you would like to discuss this matter further, please feel free to reach out to us directly 1-800-354-4519.
The customer service provided by John…
The customer service provided by John was outstanding. He addressed the problem I was having until there was a solution, and was exceptional to work with. I was completely satisfied with the help I received.
17 februari 2026
Omdöme utan inbjudan
Svar från Mercury Fiber
Thank you so much for your kind words! We're thrilled to hear about your positive experience with John. Our team is dedicated to providing exceptional service, and it's wonderful to know that John was able to assist you effectively. We appreciate your feedback and look forward to serving you again in the future!
Avoid at all costs
2 februari 2026
Omdöme utan inbjudan
Svar från Mercury Fiber
Thank you for your feedback, and we are sorry to hear about your experience. We strive to provide a reliable internet service and supportive customer service. Your concerns are important to us, and we would appreciate the opportunity to resolve these issues. Please reach out to our Care team at 1-800-354-4915 with your details so we can assist you more effectively.
Customer service will never call you…
Customer service will never call you back and they ignore emails as well. Not getting anywhere near the speeds was told we’d have.
6 januari 2026
Svar från Mercury Fiber
We're truly sorry to hear about your experience and understand your frustration. It's unacceptable that you have not received timely responses from our Care team. We strive to resolve issues as quickly as possible, and we appreciate your feedback. Please contact the Care department at 1-800-354-4915 during our normal business hours, and we'll make it a priority to address your concerns directly. Thank you for bringing this to our attention.
App doesn't work most of the time
App doesn't work most of the time. I can't manage my families Internet usage. Intermittent outages and no after hours help
8 januari 2026
Omdöme utan inbjudan
Svar från Mercury Fiber
Thank you for reaching out and sharing your concerns regarding the app and your internet service. We sincerely apologize for the inconvenience you've experienced with intermittent outages and the difficulties in managing your family's internet usage. We understand how important reliable connectivity is; we are actively working to resolve these issues. Your feedback is invaluable, and we will escalate your concerns to our technical team to ensure they receive immediate attention. In the meantime, we recommend checking our online support resources or community forums for potential solutions. If you need assistance outside of regular hours, please feel free to reach out through our support email, and someone will get back to you as soon as possible. Thank you for your patience, and we appreciate your understanding as we work to improve your experience.
Installation and help from tech
The tech who came to install was courteous, helpful and informational about what he was doing and how he was hooking it up. He made sure that my app was set up correctly and working. My TV's and computer are running faster with no buffering.
23 december 2025
Svar från Mercury Fiber
Thank you for your fantastic review! We're glad to hear that our technician provided courteous and helpful service while ensuring everything was set up correctly. It's great to know that your devices are running faster without any buffering! If you have any further questions or need assistance, feel free to reach out. Enjoy your improved internet experience!
Awesome experience
Awesome experience, Awesome Service, Awesome Signal, Perfect Job Thank You.
27 december 2025
Svar från Mercury Fiber
Thank you for the amazing feedback! We're thrilled to hear that you had an awesome experience with our service and signal. Your satisfaction is our priority, and we appreciate your kind words! If you need anything in the future, just let us know.
Cut off my service without warning.
I set up a new account with Mercury and received my first invoice. In 10 days I was issued a 2nd invoice for the following month. On the 2nd invoice they had added $5 because I had not yet set up autopay. I emailed them the next day which they never responded to. Less than 2 weeks later they cut off our service since we were 'past due'. I had not even had the service up 1 month, yet I'm past due for a 2nd invoice for January? This is absurd customer service. There was no warning, no 'your account is past due' email or courtesy text, nothing, just shut off the service. When I can get out of my account I will and never use this service again.
30 december 2025
Omdöme utan inbjudan
Svar från Mercury Fiber
Thank you for reaching out to us. We sincerely apologize for the frustration you’ve experienced with your account and service. Your feedback is invaluable, and we appreciate how disconcerting it must have been to have your service cut off regarding your account's past due status. At Mercury, we strive to provide timely communication and support to our customers, and we assure you that your experience does not reflect the standard we aim to uphold. To assist you further, we will investigate your account and clarify the billing issues you've encountered. Please reach out to our Care team directly at 1-800-354-4915, and we will prioritize resolving this matter promptly.Once again, we apologize for the inconveniences you’ve faced, and we appreciate your patience as we work to improve your experience with us.
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