Mercure Omdömen 

A FILTHY DISGUSTING SMELLY HEALTH HAZARD. And they remove truthful reviews to stop you realising all this, then try to block them with a date algorithm. THIS IS THE TRUTH!;
Toilet backs up. seat completely unattached. the filthiest threadbare carpets you will ever see. paint slops everywhere. .air conditioning unit rattling all night which you can't switch off. At breakfast we're told "No eggs" ! Filth dirt and dust all over wardrobe and filthy carpet. ALL the furniture belongs on the scrap heap...It is just the worst hotel I have ever stayed in. WORSE than the cheapest eastern European pension, At least their toilets work. Staff do not respond to requests. the "bar" only stocked five bottles of beer in a mini fridge, no draught beers, . they don't accept cash, and could not tell me how much a beer would be until I bought it!
The noise pollution consists of fighting drunks throughout the whole night, fire semsor lamp positioned directly above the most uncomfortable bed I've ever laid on. I LITERALLY never slept for a single moment all night. What a HELL HOLE of a place to be. The Shower was so mouldy we elected not to shower. There was no soap in bathroom. The room smelled. We cancelled our stay and checked out first thing next day, and then had to wait for almost a month before refund given. I am considering reporting this hotel to public health authorities, it is ABSOLUTELY DISGUSTING, please do not subject yourself to it, literally anywhere will be cleaner than this. I FELT FILTHY AND CONTAMINATED UNTIL I GOT HOME TO SHOWER AND WASH EVERY ITEM THAT HAD ENTERED THE HOTEL.
Rooms1.0Service1.0Location1.0
RoomsTHE MOST APPALLING DISGUSTING CONDITIONS I HAVE EVER ENCOUNTERED.
Nearby activitiesdrunks and tramps fighting throughout the night, urine streams adorn the whole area
Safetyunsafe step down to bathroom, uneven risers and treads throughout
Food and drinksNo eggs at breakfast, then seated on low level armchairs alongside an usteady high level table!
Noteworthy detailsYOU WILL NOT BE ABLE TO SLEEP IN THIS HOTEL EVEN IF YOU HAVE NO HYGENE STANDARDS THE NOISE IS UNBEARABLE

We have been staying at the Mercure Hotel in Darlington for the past 7 years and have not had any problems in the past.
We stayed at the Mercure Darlington on arrival the room was clean and tidy but on closer inspection the windows we very dirty the inside and outer windows from pigeons mess.
We also had a problem with our door card for 2 days we had to go to the front desk, for the receptionist having to program the card. On Saturday we tried to have a shower and the cold water was boiling hot complained to the reception staff just told us to run the cold water till it cooled down.
We tried to phone the receptionist but the phone did not work ?
The staff were very friendly and helpful with our complaints.

I made a mistake with booking a room for one night in June 2026 at the Mercure in Troyes thinking that it was a flexible one. On discovering that the date was fixed and that there was no restaurant in the hotel, I cancelled it within seven days leaving the hotel five months to re let the room and provide me with a refund. They refused outright. I am now £140 out of pocket and the hotel will earn double from the room when it is re let which is just greed in my view. I will not book this hotel again nor will I use Accor in future. Buyer beware, Accor and this hotel do not appreciate loyalty or their customers.

Due to tiredness from work. I booked Mercure Hotel Sherwood in Nottingham on 27/12/2025. I thought it was going to be a good deal, but I got this fine from their car park! The receptionist didn't bother to inform you that you needed to pay for car parking during your stay. The following day, when I noticed the car park charge, I asked the receptionist what to do: should I pay, and if so, how? She told me IT'S OKAY! I thought everything was okay. Now I need to pay a fine! I called them today, and the receptionist insisted that the notice is there for me to read. My verdict. Be careful if you still want to go to this hotel about their parking scheme, as they won't bother to inform you about the parking. You call it courtesy to at least inform your customer about your parking scheme. It is your responsibility as a receptionist to explain every detail of your stay, ensuring your customers are safe during their stay. NOT GETTING A FINE DURING THEIR STAY!!!

The rooms are not very clean either! The heater was so loud that I had to request a transfer in the middle of the night! Such a frustrating stay!!! NEVER AGAIN TO mercure hotel sherwood nottingham!!! I HOPE THERE'S A ZERO STAR FOR SUCH A REVIEW!

Second stay at this hotel and this, like the last, was faultless!

Booked direct, upgraded to Junior Suite as we were staying for hubby’s milestone birthday. It was perfect, including birthday message on the mirror as we walked into room.

Perfectly located across the road from Galleria Krakowska and Glowny station and a 15-20 stroll to market square.

Love Krakow and love this hotel, we will be back!

Had al betaald; maar omdat het een verkeersdrama was, door sneeuw en geadviseerd werd niet de weg op te gaan indien niet noodzakelijk,(wij moeten 2 uur rijden) kreeg ik bij dit hotel NIET mijn geld terug en er werd ook niets voorgesteld voor bv helft terug of later verblijf dus dit hotel NOOIT meer en zal het ook nooit aanbevelen

Mercure in Westhoughton Bolton. I haven’t stayed but regularly use for this hotel for business meetings and lunches. Food and service has always been excellent. Good value, great location, close to the motorway network and plenty of parking available. Also near to Middlebrook and major stores like Marks & Spencer and Tesco’s. The Staff are always very pleasant and helpful. One particular member of staff (Irene) stands out as nothing is too much trouble for her. Perfect for lunch, business meeting or coffee stop.

Hôtel Mercure Paris La Défense, 30 Rue Baudin, 92400 Courbevoie.
Accueil déplorable d'un groupe de touristes brésiliens. Aucune chambre est prête pour qu'ils puissent s'installer et se reposer. Il a fallu l'intervention vigoureuse d'une amie française présente pour saluer ses amis du groupe, pour que le personnel de l'hôtel se réveille de sa torpeur du 1er janvier 2026 à 14h00 et réagir en tant que personnel d'un hôtel réputé, disons le en passant, pour préparer 1 chambre. Et une autre intervention vigoureuse pour préparer des chambres u peu plus tard. Lamentable attitude et exemple honteux pour accueillir des touristes en France.

If I could give this no stars I would! We booked 2 nights at the Manchester City Centre hotel for my son’s 30th birthday at the end of November. There was a few of us (family) staying in Manchester. Unfortunately we had to cancel as my mom had a nasty fall and broke her hip. She had to have a hip replacement and was in hospital for over a week. Naturally there was a few things we had to cancel, restaurant bookings, train tickets that were non refundable etc, all of which were so understanding and very compassionate to our situation. Not this hotel though! They were adamant that we couldn’t get a refund and that it was their policy regardless of any situations that occur. After a lot of persuasion I spoke to a man in the Reservations department who said we could swap the dates but only had a couple of days to do it by. Great I thought. My husband rang to change them for next Feb as we were again going to be visiting our daughter. He spoke to a different person I originally spoke to but they knew the man and said he wasn’t in the office but to ring again on the Monday to speak to him when he would be in. I actually emailed him but he said we were too late to book now by a day! He had no compassion at all and as you can imagine it was a very difficult time. It’s just a shame a big organisation could not have acted more thoughtfully. This man definitely didn’t care! Needless to say we lost over £400. We won’t be booking with the Manchester Piccadilly again!

My husband bought an overnight stay for the Mercure Holland House Hotel in Cardiff for 28th December 2025 as a Christmas gift. However, unfortunately this date was inconvenient and little did we know the lurgy was about to hit our household. We attempted to contact the hotel on 25th December to rearrange date but despite trying on and off for most of Christmas Day, we ended up emailing the hotel. As of yet we have not received a response!! . We tried to contact the hotel via telephone on and off for the next two days and managed to speak to an American - who sympathised with our issue and said they would divert the call to the hotel reception. After being put on hold for 20 plus minutes we were cut off!

It is now the 28th December and we've still not been able to contact or get a response from the hotel. We are set to lose our payment as a result of not being able to request a postponement of dates.

It's unbelievable how you cannot make contact with the hotel or how they do not respond to emails. Surely they must have an email response policy like most organisations.

The following is an email sent (with pictures to evidence) to the hotel, the day after our stay in December 2025, as yet we have had little response from the hotel managers…
——
Dear Mr. Daniel,

I am writing to express my disappointment regarding a recent stay at your St Helens Hotel.

My partner, XXXXXXXXX (cc’d), and I booked two rooms for the night of Saturday, 13th December 2025 (Rooms 204 and 205). Initially, everything seemed fine. However, upon returning to Room 205 after an evening out, we found the room warmer than desired and switched on the air conditioning to cool it down at around 11:00 PM.

Unfortunately, we woke about 90 minutes later to discover the system was heating the room instead. Despite following the instructions provided, the temperature continued to rise, reaching over 31°C. To make matters worse, the in-room phone did not connect to reception, forcing us to call the hotel using our mobile phones just after midnight.

A staff member attended promptly and confirmed the controls had been used correctly but advised that the system was malfunctioning and should be turned off. We requested a room change, but none were available. The staff member then brought a fan, which was ineffective given the heat and the fact that the windows could not be opened.

As a result, we had very little sleep, and I suffered a severe headache for the following 24 hours.

While I appreciate the professionalism of your staff under difficult circumstances, I believe a refund for Room 205 is appropriate. Room 204 was satisfactory and without issue.

I look forward to your response.

Kind regards,

Les hôtels sont bien mais la communication du groupe Accor sur les avantages liés aux différents statuts ne sont pas respectés. Exemple parmi d’autres, le Mercure République à Lyon: même lorsque l’hôtel est faiblement rempli (les dimanches soirs) il n’y à curieusement JAMAIS de surclassement en chambre Privilège dispo. Curieux non?

Stay at the Mercure Hotel, West Bromwich, Birmingham. From the time we arrived, all of the staff from Reception, Restaurant, Bar and Housekeeping was lovely and we enjoyed our time there.

Worst hotel experience ever at Residence Mercure Paris La Défense Grande Arche.
ZERO maintenance – we had to switch 4 rooms and every single one was broken in some way.
We were promised a late check-out by Marianna, but once she went on leave, her colleagues flat-out refused to honor it. The reception staff are rude, arrogant, and completely unprofessional. Phillip in particular mocked us openly, exchanging smirks and eye contact with his colleagues while we raised complaints.
This is supposed to be a 4-star hotel, but it feels more like a rundown hostel with hostile staff. Absolute disgrace – avoid at all costs.

Pris og service matcher slette ikke hinanden.
Dårlig service fra receptionister.
Værelser er ikke i top rengøring.

Mercure Livingstone
Mercure are in my opinion a hotel group in trouble.
Although the staff are friendly and the cleaners obviuosly work hard , you cant polish a turd .
The place is so dated , the carpets threadbare and the decor is early 70s at the latest .
I stayed for a week , got food poisoning after first night ( the only meal I ate )
I reported it and was asked lots of questions then forgotten about.
It was the week from hell and never will I stay there again.

L'hotel e' fatiscente, sporco, vecchio e mal tenuto. La pulizia lascia a desiderare, in piu' angoli anche delle parti comuni ho notato ragnatele e polvere. La camera, chiesta per 3 persone, e' risultata piccola e sporca tanto che mi sono lamentato con la direzione chiedendo di parlare con un responsabile che naturalmente non c'era. E ben si e' guardato da farsi sentire successivamente.
L'aria condizionata della camera non funzionava (ho foto con le ragnatele interne) e ho chiesto di cambiare camera ma mi e' stato risposto che erano tutte piene. La moquette era sporca, i vetri.... non parliamone.
Ho deciso quindi di prenderla sullo scherzo e di fare un bagno in piscina, per scoprire acqua torbida e lattiginosa (io che ho la piscina in casa so bene che per renderla trasparente occorre controllare spesso i valori chimici), con mattonelle staccate e segni di sporco ovunque.
Tralascio la richiesta di una tazza di latte la sera al banco bar, il latte.... questo sconosciuto!
Segnalati questi fatti all'hotel a mezzo mail, hanno riconosciuto i problemi lamentati e si sono offerti di rimborsare il 50% del soggiorno. Ad oggi, pero', non ho ricevuto alcun rimborso.
Conclusione: servizio e struttura degne di un 4 stelle in Africa, non certo in Europa!

Review of our stay at Mercure Sheffield Parkway

Nice hotel , great facilities, shame about customer service .

We booked 3 nights and paid all in advance online, arrived on 22 August 2025 , all good , on 23rd August we had to leave early in the morning because of a family emergency , as we paid all in advance, we were told that we can rebook the 2 remaining nights anytime , a note was made on the internal reservation system of what the receptionist said is called a "PM room"

We were not given any paper note or electronic confirmation, but the receptionist offered her name and I kept the name for my own record.

On 2nd September I rang the hotel to rebook the 2 nights owing, spoke to a lady at reception, booking confirmed for 2 nights, arriving 5th September, leaving 7th September.

We arrived at the hotel on the night of 5th September, to be told by a gentleman at reception that he has no record of the booking, he mentioned that the lady I spoke to on the phone is on leave and that she made a mistake, there is no reservation and the hotel is fully booked on 5, 6 September, he went on to say that what the lady has done can cause problems if an internal audit is done and that he will need to have a " word" with her when she is back from leave.

He stated that the hotel is fully booked and he can only offer us a room for one night only, we accepted, it was getting late at night , we have driven about 130 miles and had no choice in the matter.

That night I went on the official hotel web site, rooms were available for instant booking for the 2 nights 5,6 September, which is contrary to what the gentleman at reception told me about an hour ago.

On 6 September we checked out of the hotel, very disappointed with our experience in what is a nice hotel, let down by it's poor customer service department.

MERCURE OXFORD HAWKWELL HOUSE
We stayed at this hotel on Sat 30 August for one night in the Elm House building. We had paid extra for a privilege room but were disappointed by the size (especially when you see the picture they use online). The bathroom in particular was very small. What was worse was the cleanliness of the hotel. The phone and the coffee machine were covered in dust, and there were little black hairs in the shower. and there was dirt at the back of the toilet. We had a view overlooking the car park which wasn’t very pleasant. At breakfast the next morning there were two female staff who were pretty miserable and not particularly friendly. Mercure emailed me after to give a review but I didn’t hear anything back which just disappointed me even more. It wasn’t worth the £261 that we paid.

Horrific experience here on 16 Aug. My friend and I were driving from the South of France back to Calais, and had meticulously planned a stop over in Tours at the Mercure. (We had worked out drive times to hit a specific ferry at Calais etc.)

We requested a room with two beds, as we are two single guys. We had this request EXPLICITLY recorded and to our relief it was specifically printed out on our reservation request.

We arrived at the hotel at c. 1900h and were told sorry, you will have to share a double bed.

When we protested, we got a gallic shrug, nothing we can do, cancel if you want we will refund. We questioned this again and next we got... Sorry we don't speak English very well... No camp bed option, no offer to book us a room elsewhere (it was late in the day).

I'd give zero stars service if I could, we should expect better from a 4 star hotel.

Not a care in the world for our situation. Awful for Mercure's brand equity.