Mercure Omdömen 

We stayed at the Mercure hotel near Checkpoint Charlie in Berlin and the accommodation was generally very good. We booked two separate rooms as we are a party of 3 (a 16 year old daughter who needs her own space on holiday) and it worked out very economic: definitely almost as cheap as hiring a 3 bedroom suite and having her sleep on a sofa bed. (Usually all that you can get when you are a family with an older teenager)
We didn't eat at the hotel as we wanted to be out and about enjoying the experience of Berlin's restaurants so I can't speak to that but in terms of the facilities: the gym was a bit bare (mostly cardio equipment) and the sauna was clean and had loads of spare, clean towels for our use.

Only one complaint - while our room was fabulous, the fridge had a lot of water at the bottom but once cleaned and dried out, it was fine.

Un petit déjeuner vide de nourriture 2 jous de suite et 1 cuisinier qui donne de mauvais arguments aux clients qui demandent 1 réassortiment, au lieu de s'excuser !
Vive le Mercure Golf du Cap d'Agde !

Stayed here twice in 1 week on both occasions I received a £100 parking charge notice.I had paid for parking at reception each time.The hotel did get them cancelled but as this has happened to me 3 times I will not return.

Personnel agréable et lieu charmant

Obwohl ich Late-Check out bezahlt habe, hat man mich des Zimmers verwiesen. Ganz übel, wenn man alleine als Frau in einer fremden Stadt ist. Damit nicht genug, Das Personal an der Rezeption hat mich sogar noch angeschrien.

Ich gebe den Tipp, im Team mal untereinander zu reden, bevor man eigene Unstimmigkeiten den Gästen in die Schuhe schiebt.

Nie wieder Mercure in einer Großstadt. Sehr schade.

I booked two rooms directly with the Mercure Hotel in Paddington and never received any confirmation of my booking. I called them and was told that I definitely had a booking and would receive confirmation soon, but never did. When we arrived and checked in it was late at night and we were tired and wanted to go to bed. The lift did not not work and reception was full of other guests trying to check in or waiting for the lift to be mended. I was rather surprised when I was charged over £350 for each room for a one night stay. I would never have booked the rooms at this price and because I never received a confirmation I did not know what the charge would be. I was even more appalled when we got to our rooms, they were the smallest and dirtiest rooms I have ever stayed in, but because it was so late we felt that we had no choice but to stay. I complained to the desk clerk in the morning when we checked out and was told that the booking manager would call me. Nobody did, so I rang the hotel and asked to speak to the booking manager. I was told that I should have raised this when checking out and because I didn't they would not consider a refund. When I pointed out that I did raise it with the desk clerk, they said that they would get the General Manager to call me, - nobody did! I e-mailed Mercure Hotels and complained and still nobody has even acknowledged my complaint. I will never stay at this hotel again and would recommend that nobody else does either!

Hotel Murcure Krakow Stare Miasto

Please take time to read this experience as it’s not possible to only write a few words on this occasion.

Above and beyond any expectations, from all the team.

We booked a double Privilage room. Highly recommend this hotel.

We were on our anniversary, a trip we had waited for many years.

From arriving until leaving, we were greeted and treated like VIP’s by all members of the team.
Staying at this hotel made our stay perfect, words aren’t enough to express how we were made to feel, we felt like we were family by the time we left.

Our room was accessible with a wet room. It had extras like bath robes slippers, toiletries packs extra to the usual soap and shampoo, even complimentary drinks and a little jar of sweet nuts. A fridge full of drinks, sweets and savouries which could be purchased. The bed was super comfy as was the pillows giving us a good night sleep. The added air-conditioning and soundproofing worked perfectly. Our room looked out onto a brick wall, but not any brick wall as it was painted in lovely bright colours and lit up from the ground. This wasn’t a problem at night because there was blackout curtains. Overall the room and hotel was very clean and tidy.

Giorgio the assistant front office manager, thank you for all our chats and showing us the big aeroplane on your wall, we loved spending time and chatting with you, thank you for going above and beyond for taking us to the old traditional market, not far from the hotel. It was lovely to see such a traditional market with the smells the Polish people and the coffee going about their business and we are happy it reminded you of your grandma.
Thank you for your kindness care and generosity.

Jadrezej (Andrew) guest experience manager
Thank you for taking time to explain places to visit for the Krakow Speedway VIP tickets which we loved. Given us directions on the tram and meeting us at the gate. We are sorry that we made you late for for going to buy the engagement ring and a congratulations to both of you on becoming engaged and we wish you both lots of love and many happy years together.

Marvin restaurant manager
What a pleasure it was to meet you and your team. Thank you for the surprise dessert on our wedding anniversary meal. The apple pie was yummy the decoration and time that was taken into presenting it was such a surprise.

Thank you also to the welcoming team for mentioning it was our anniversary. It finished our wedding anniversary day of beautifully. Being able to spend time chatting with you was an extra bonus.

To all the chefs for your fantastic cooking and
Lydia on the egg station, the bacon and the poached eggs were exceptional
Lula, you’re yummy smoothies have got me hooked
Sylvia and all the waiters and waitresses for your hard work and always with a smile.
The breakfast and evening meals were absolutely delicious so much Choice.

Ewelina conference manager, for saving our day, going above and beyond to take us to our tram stop and get our tickets, carrying my rollator up steps and to stop the tram from going to allow us to get on, thank you so much, we had a great time at the Krakow Speedway.

To all the Welcoming team
Always there with a smile, nothing to much to ask and happy to chat with us.
Daria Welcone supervisor
Patryk
Mateusz
Kasia
Hanna
Natalia
Julia

To all the housekeeping team for keeping the hotel and rooms emasculate. Having done this work myself I appreciate how hard you all work.

Sorry to those we haven’t been able to name.

Thank you all for making our anniversary a memorable one for making us feel so special for making us feel part of your family.

I am deeply disappointed with my recent stay at Mercure Hotel Zwolle. As an ALL Gold member, I am entitled to a room upgrade based on availability. Before checking in, I checked the Accor app and saw higher category rooms were fully available, so I took a screenshot. Despite showing this clear proof, the reception staff repeatedly denied the upgrade and falsely claimed the hotel was full. I had to argue my case at the front desk four separate times. Throughout this, the staff was highly unprofessional, defensive, and unfriendly. Forcing a loyal loyalty member into multiple arguments and ignoring official program benefits is unacceptable. I have filed a formal complaint with Accor Customer Care, including the screenshot evidence. Mercure Zwolle seriously needs to retrain their staff on hospitality and customer service.

I stayed at the Great Danes, Maidstone and on leaving was promised a receipt by email. Two weeks, several emails and phone calls from which I was twice more promised a receipt by email nothing has arrived. My advice is forget the queue and demand a hard copy

Geen airco, kapotte plafondtegels, vocht schimmel, kapotte grondtegels, stoelen stuk, bedrading elecktriciteit blood, vuil, stank. Blijf er aub weg. Ik heb onmiddelijk een ander hotel geboekt. We zijn 30 min in die kamer gebleven om een ander hotel te boeken. Het is er vuil en levensgevaarlijk.

Lovely, friendly warm welcome from the lady checking me in, Julia. So pleasant and welcoming.
The kindness of the staff was the highlight of my stay.

J'étais il y a quelques années satisfait des hôtels Mercure en France mais la qualité de mes séjours se dégradent fortement depuis 2 ans.
J'ai eu 3 expériences décevantes dans des hôtels Mercure.
La première en mai 2025 au Mercure de Cergy Pontoise où j'avais réservé deux chambres climatisées. En fait la clim était coupée dans tout l'hôtel, volontairement et il était impossible de la démarrer. Il faisait très chaud dehors et notre séjour a été exécrable. On m'a surclassé dans une suite mais il y faisait aussi chaud que dans ma chambre donc cela n'a servi à rien. La clim a été coupée pour atteindre les objectifs environnementaux du groupe, avec réduction de la consommation d'énergie et du bilan carbone. Je trouve cela inacceptable de mettre ainsi le client devant le fait accompli alors que le site précise noir sur blanc que les chambres sont climatisées. C'est du vol pur et simple. Pour aller plus loin dans la protection de l'environnement, pourquoi ne pas couper l'eau chaude, voire même l'eau ou l'électricité et ne pas laver les draps ?
Ma seconde expérience est en octobre 2025 avec un séjour au Mercure Orléans où je réserve une nuit et une table au restaurant. Finalement j'apprends en arrivant que ma table ne sera pas disponible car tout le restaurant est réservé pour un évènement. Encore une fois, zéro sens du service au client.
Ma troisième expérience décevante est également en octobre 2025, quelques jours plus tard, au même Mercure Orléans où cette fois ci il n'y a pas de chauffage. On nous a donc apporté un chauffage électrique qui a été branché sur une multiprise, qui a surchauffé ! Où est donc la sécurité ??
Dans les hôtels Mercure, il devient difficile d'avoir un hôtel avec de la clim ou du chauffage qui marchent.
J'ai donc pris la décision de ne plus aller dans les hôtels du groupe Accor. Je vais donc dans la concurrence Hilton, Sheraton ou autres. Là les hôtels sont climatisés. Dans certains pays, même les bars externes et terrasses y sont climatisés. On y est mieux. Vous avez perdu un client et comme je voyage en famille c'est 2/3 chambres perdues avec les consos aux bars et restaurants. Mais vous aurez vos objectifs carbone, rassurez vous ça fait bien sur le bilan annuel du groupe.

Mijn partner en ik waren bij Mercure city hotel Berlin west.
Personeel was vriendelijk, maar daar is alles ook mee gezegd..
Er werd bij aankomst gevraagd of wij elke dag de handdoeken verschoont wilde hebben en de bedden opgemaakt. Sinds wanneer is dit geen standaard meer?! Maar goed gezegd dat wij dit graag elke dag gedaan wilde hebben. Vervolgens zijn ze ons hele verblijf geen 1x op de kamer geweest.. we hebben zelf handdoeken moeten vragen en alle oude zijn blijven liggen in de kamer.. ze kwamen alleen op de dag dat we moesten uitchecken uur voordat we de kamer moesten verlaten.. wij waren nog aanwezig..
Ook de kamer was heel erg verouderd, met een vieze lucht die uit de wasbak kwam. Het bed lag als een plank en de kussens kan je geen kussens noemen. Het ontbijt is veel te overprized, dus hebben we niet genomen. Ook de airco op de kamer stond vol te draaien op 5gr, zo goed deed de airco het.. not dus! Buiten was het 40gr, belachelijk! De airco maakte ook veel lawaai..
Voordeel is je kan gratis parkeren, als je geluk hebt dat er een plek is.

we have previously stayed at this hotel & this stay was not satisfactory due to the room & staff member. on entering our superior king room the king bed (which is 2 single beds pushed together) one side of the bed was pushed up against the wall. went to reception to check if any other superior king rooms were available & after a quick 2-3 second search was told that none were available. but the king bed in room 110 was 2 singles pushed together so we'd imagine this was the same for all 143 rooms in the hotel. the staff member told us that it would be fixed in the morning. so in her mind it would be okay if the person who slept near the wall had to do a forward somersault or army roll over the person sleeping on the open side to go to get out of the bed. hmm... caring staff. we rearranged the room to enable access to both sides of the bed. we shouldn't have had to do this. did the hotel staff not know that the room had a booking? we also found that there was no hand towel in the bathroom (2 towels, 2 face washers & a floor mat only). no shower cap (maybe a shower cap isn't included?). the refrigerator, turned up to maximum cooling, doesn't appear to work & the cupboard it was in was quite warm. the safe displayed low battery so couldn't put any valuables in there. awful, pitted plastic cups to drink out of (maybe get some crockery). the tv had to be turned up to maximum (level 60) to hear it. the first night was extremely noisy with a sound like waterfall. don't know where the sound was coming from but it appeared to be in the hallway near our room door. there is no info that a normal hotel would include like attractions, places to eat, how to operate the air conditioning, tv etc. on the day of checkout as we were lying in bed about 8:45am we heard a tap at a door. we thought it was in the hallway & then another tap came & then a 3rd tap & we pushed on the door to prevent it being opened as we heard the door being opened & ourselves exposed in a state of undress. why did this happen as checkout is 11am? aren't hospitality staff given a list of which rooms are still occupied? also wanted an icecream from freezer in reception was refused as the hotel doesn't accept cash!

Booked 3 nights next month at this hotel in Beaune. Had bad accident & in a wheelchair unable to travel yet they refuse to refund us, unlike other 2 hotels we also booked. Disappointed

Booked with a friend on booking.com (non refundable). We realised within a day that we had booked the wrong date and I am flying in from Switzerland to stay at the Oxford Eastgate Mercure. Booking.com were happy to raise the cancellation request however despite appealing to the hotel over a genuine mistake (midlife moment) they have been appalling in their responses to my friend and denied our request. Formula One is on this weekend so rebooking the rooms shouldn’t be an issue for the hotel. As I am coming in from abroad we had to book elsewhere and rebooking the dates isn’t an issue as it means additional flight costs. Now I am potentially faced with rebooking my flights for a genuine mistake. Will never book at the Accor/Mercure chain again. Shame as it’s the first time that we try with this hotel chain.

Stayed one night at Val de Reuil, nice rooms , very comfortable. Staff very efficient and friendly, excellent breakfast, easy to get to

My better half had an Experience voucher for Brands Hatch racing circuit in Kent, over the last Bank Holiday weekend, so we decided to make a long weekend of it and stay for the racing on the Sunday and Bank Holiday Monday.

We duly arrived at the Mercure Dartford - Brands Hatch hotel at around 4pm, and had to wait ages to be served as both the receptionists were dealing with the same person, and not actually doing anything, except talking and looking at one computer then another. We were then, after about five minutes, (seemed longer) were served and given our room card, just the one for us both.

We got to the room, which was like an ice pole, on the three hottest days of the year (34.5 degrees C) we actually had to put some heating on as it was just so cold. The TV, which could only be watched by one of the beds in the room, we had two queen sized beds, so able to take four people, was tiny for a hotel, well, all the ones we have stayed in, in the last 12 months have been significantly bigger, by a fact of at least 2. We ended up watching Netflix on our ipad as we laid in bed later in the evening.

Before that we went to the onsite bar, I ordered a Black current and lemonade, and was immediately told NO !!!!! So, I asked for a Tomato Juice and was again told NO !!!!!, so much for this being a bar ! I declined any other drinks, as I had water in the room. We ordered a Club Sandwich and Fries for my better half and I ordered a Tuna Mayo SANDWICH and CRISPS, we got, a Club Sandwich and fries and Tuna Mayo PANINI and FRIES, I do not eat fries, and tuna, HOT !!!!! no, so I had about half and took the rest for later when it cooled down, the fries were left.

On looking around the nicely decorated bar, with lots of pictures of racing drivers and cars, bikes etc, there were a number of chalk boards detailing food choices, now I am not sure WHO wrote them, but a dictionary would have been helpful, as there were two glaring errors, that no one seemed to pick up on. parts of the bar were falling apart and looked really cheap and tacky.

Once back in the room, a disabled room I will add, as I require a room with NO bath, as I am unable to get in and out of one safely, I noted that the red pull cord for the disabled guest was tied up out of the way, so no one in a chair could ever reach it, let alone anyone that may have fallen, this is dangerous, and disgusting.

Kids were in some of the rooms and were "allowed" to run and scream around until well gone 10pm, the room walls must be paper thin as we could hear an argument and baby grizzling in the next room, so we just turned our ipad up to drown that out.

The highlight, yes there was one, was the breakfasts, loads of choice, from the tasty full English to a selection of cereals, breads, pastries, fruits, yoghurts and more, unfortunately they did not get, that you need to keep the milk machine and milks in the coffee machines full, as they continually ran out, and they seemed to only use one 4 pint milk to put a little in each, instead of filling them.

The car park is a disgrace, £20 for parking from 4pm on saturday to Monday morning at 9am, thats just blatant thievery, loads of people were complaining about it. The disabled spots were also a disgrace, overgrown so cars did not have enough room, and only four at the front of the hotel, a Hotel, Restaurant and Spa/Gym uses this car park, so attempting to get a space was pot luck, thankfully someone left about ten minutes after we arrived, and driving around looking for somewhere.

The Hotel is only good for one thing, and thats easy access to Brands Hatch racing circuit, we have stayed in Mercures in Europe, and they were significantly better than this, Will we stay there again, most likely, unfortunately, but we now know not to eat there, not to drink there, as that also costs a small fortune.

The place needs money spending on it, lots of money, to at least bring it into the 21st Century. Wifi was ok, dropped out a couple of times, but thats not an issue really, as it soon reappeared.

Checking out is as simple as placing the keycard in a box, you do not even have to talk to anyone, not that they wanted to converse with you, as they just ignored us on our way out, not even a thank you and safe journey.

Booking was simple as we did it through a third party booking company, one we often use, so no issues with that, location is exactly where we wanted to be, so no issues there, other than that, hurry up and build a Premier Inn, nearby (walking distance) and we will use that ongoing !

I do have pictures of the issues concerned, but for some reason I am unable to upload them !

Mercure hotel bedford. Uk
I sent this email 4 hours ago . Still no updates.
Pity I cant upload videos of the dripping water still coming from the AC. IF NO SATISFACTION before tomorrow morning the glass catching the water will be removed and then the sparks WILL FLY.
To whom it concerns.
I booked a 3 night stay in your hotel for my son and I from the 23rd to the 27th of may 20th. The purpose of our stay is that my son could competing at bedford international athletes stadium on monday the 26th of may, well rested and ready for competition.
Unfortunately our first night was sleepless because of a leaking AC unit directly above electrical sockets and a fire alarm going off at 2.15am. We had to turn off the AC and open the windows because of the stuffiness.
The humidity and noise made it impossible to sleep.
I quietly brought all above to the receptionist attention including videos of the leak.
At present we are back in leaking room (805) because I have been shown 2 smaller rooms with a distinct mouldy smell in the hallways outside the rooms.(smell confirmed by manager) I refused both of these rooms.
Having addressed this issue, now 5 times, I find it totally incredulous that I had to point out the the manager, on the 5th time that not one of the previous staff dealing with the issue saw fit to apologise for the grave inconvenience suffered by my son and I last night. (Not one apology until on the 5th time I pointed it out)
We will now go out for our evening meal and return to Room 805 (dripping water) upon which I will avert my attention to all social media platforms and include videos of what we had to suffer last night.
I await a speedy, satisfactory and hopefully more apologetic reply.
Regards
Ray Kent

Expérience très décevante dans cet hôtel Mercure à Besançon.
Les chambres sont mal conçues et mal équipées : une seule prise électrique pour deux tables de nuit, ce qui rend impossible la recharge de plusieurs appareils en même temps. C’est pourtant un besoin basique aujourd’hui.
Pas de machine à café dans la chambre juste des dosettes de nescaffe immonde.
Dans la salle de bain, aucune prise électrique utilisable, ce qui est également très problématique.
Par ailleurs, je constate une nette baisse de qualité chez les hôtels Accor en général :plus de bouteilles d’eau (plate ou gazeuse) en chambre
Offre de petit déjeuner appauvrie (plus de compotes sans sucre en portion individuelle, peu de choix en yaourts nature ou aux fruits)
Ce type de détails peut sembler mineur, mais il contribue fortement au confort du séjour. Leur disparition donne une impression de service en recul, ce qui est regrettable pour une chaîne de ce niveau.
Globalement, une expérience en dessous des attentes pour cette catégorie d’hôtel.